This is evidently a new building for this medical office. I know that because there is a sign in…read morethe ladies room letting us know how to keep it "new". There should be signs in the waiting room about using phone for videos on silent or with headsets. Because they already have a tv making enough noise. There should also be signs saying you can't use the cell phone as a phone in the waiting room. Headsets are needed. The welcome reception desk is nice. Well organized. Pleasant. Smooth. The appts seemed to be running on time. The rooms were clean and didn't feel cramped. The exit process was easy and smooth too. All in all this was a good place for a dr visit. They lost a star because the waiting room isn't managed as well as it should be. A few signs and a little bit of enforcement from the front desk staff will do wonders. I'd point out the tv isn't needed, or at least the volume doesn't need to be on, closed captions would be fine.

The wait time is pretty long. For my first appointment I waited an hour and 30…read moreminutes before I was seen. On the other hand, Dr. Rush was extremely professional and attentive. She took her time explaining things, didn't rush me, and listened to what I wanted. You can tell she is a doctor who truly cares. The facility itself is nice, fairly modern & cleanly.

I recently went to Empire for the first time for an annual visit. Every single person I interacted…read morewith (the receptionist I talked spoke with to book the appointment, the one who checked me in, nurse who got me in the room and the PA) was genuinely kind and caring. Going to the OBGYN is an extremely traumatizing thing for me, and everyone made me feel at ease without even knowing my history. I am so grateful for have found a new place to go, and for all of the staff here.

Both of my daughters and I left this practice based on what I posted earlier. Today I get a voice…read moremail message from their office with only "hello. Hello. Hello" on it -- no identifying the practice or why they called. None of us have had appointments there since my last post so I don't know what they wanted. And that unprofessional message with no follow up confirms the place has some inept staff members 7 months later -- I get a voice mail message from Empire that simply says "hello. Hello. Hello". Then a letter several days later saying they are changing my daughter's appointment. I left the practice personally years ago because they constantly changed appointments. My daughters both left because of treatment described in my earlier review. It would appear this is not a well organized practice as well as employing a WHNP who does not treat young patients with respect.

Dr Rojek is fantastic. Highly recommend her and her staff for any age pregnancy. She is a kind…read morewoman that truly knows her work and her patients.

I see Dr. Mallory Robel and she's amazing. Always listens to my concerns remembers details from…read moremonths ago. The nurses are very nice to me and makes me feel very comfortable going here. The patient portal is easy to use and always get back to me within 24-48 hours.

Receptionists don't know how to do their job. My sister was scheduled for an ultrasound and we get…read morehere and they check her in and they proceed to make us wait 20 minutes before my sister goes and asks what's going on and they said they called to reschedule but my sister had ZERO phone calls from them. So they made her sit here and when she asked for the sonogram she was SCHEDULED for they told her no because she's "too early" when she's 20 weeks pregnant.

Been going to Dr. Erk for many years. She delivered both my kids and I continue to go for annual…read moreexams and testing. I am very comfortable with her and appreciate her knowledge and kindness in her care.

They make you take 4 - 5 hr sessions about childbirth. I readjusted my schedule to attend them as a…read moresingle soon to be mom working multiple jobs and was astounded to have several comments made about how it was less hard for white women. As someone who saved their fathers life with CPR at 12 and has cared for her family, others families and worked multiple jobs since I was a bit taken a back. Mind you this was not done in an educational, factual or statistical way more in a manner of friends gossiping. I politely pointed out that people of all cultures face these and the detriments associated and suddenly I was being told in front of the whole class that it's not a class for people not of color and to find something more inclusive. I immediately left and contacted my doula to express my upset, share why I left and would no longer be attending and see how to proceed. I was met with gaslighting and told no other white people have complained. I then informed her I would be disconnecting the call if I was going to be blamed. I awoke the next morning to an email accusing me of being unprofessional and racist and firing me as a client. I chose them based on a recommendation of a Dr I know personally, turning down other doulas I frankly liked better and I'm about a month away from giving birth to my very sick child. I only hired a doula so I would not be left alone in a room of strangers, after taking my money and stressing me out making me jump through hoops and then this... that's exactly what I'm stuck with. I had even (prior to the email) contacted the owner directly so that we may have a civil and adult conversation about what occurred. That never happened. No one bothered to listen to my story or my voice and they simply copy pasted the same message my doula sent me completely gaslighting my experience. I am absolutely the last person to judge another or dimmish their experience, to treat another based on perception or not give someone the opportunity to discuss a "misunderstanding." I have worked with people of all ethnicities, abilities, gender identities, ages and whatever ever other differences might crop up and I have never treated someone differently or assumed to know anything about them based on that criteria. I am beyond appalled.

We would not have been able to have the excellent birth experience we had without Shannon and…read moreCalming Nature. Pre-pregnancy I was pretty sure this was the business I wanted to work with. Once we got the + test, I called and Shannon made it super easy to set up our pre-birth meetings. When we met in person for the first time, we walked out excited to work with Shannon for our pregnancy and the birth of our child. We selected the Queen package. I learned so much during the meetings we had. My HUSBAND learned so much. Shannon set us both at ease and built our confidence. She helped me trust my knowledge and my body, she reminded me to be patient. She was always available by text when I needed her. When it came time for my baby to arrive, Shannon came to our house and helped us in active labor at home. She then met us at the hospital when we thought we were close to transition. Turns out, we weren't that close and my labor ended up lasting 24 hours. Shannon was there the entire time - attentive and helpful, not yawning or distracted. Isia, the woman who would have been our sole doula if Shannon had been called on another birth, was also there for each pre-birth meeting and during most of my labor, learning from Shannon and being a comfort to my spouse and me. Shannon guided us in sticking to the parts of our birth plan that were most valuable to us. She was absolutely the calm lighthouse in the chaotic storm of a hospital birth. After the birth, Shannon came and visited us in the hospital to help my baby and I get the hang of breastfeeding. That was something that was very important to me but I had nerves around. We're at 4 months now and still breastfeeding like champs. Shannon also visited us in home a few days later to make sure we were getting the hang of the new parent life. She is always kind, warm and uplifting. I absolutely recommend every birthing person find a doula - and if you're in Buffalo I full-throatedly recommend Calming Nature.

I had an Obgyn here that I really liked and she left the practice. That's fine…read more I needed to get some uterine polyps removed that another Center discovered (and not the Obgyn) but I wanted my OB/GYN to perform the surgery. I kept getting promises to get a callback from different staff members by a particular person (office staff) to schedule that surgery and it never happened. I made multiple attempts, Eventually, I got a call to change my annual appointment for another doctor. There was no mention of my surgery, but at that point I had already figured out something else. I know getting helpful medical care in the country is hard, but administrative issues shouldn't be the barrier.

I've been a patient for over 15 years. I have only rave reviews for my OB, Dr. Carola Robinson…read more She's been amazing since day one, I find her super easy to talk to, and she's always greatly attentive to any of my concerns. Other staff.... ehhh.... but as for my actual doctor, nothing but praise.

I've been seeing Dr. Smyers and I'm extremely glad that I got her name from some friends of mine…read more She does a great job of putting me at ease, even when discussing difficult topics. The staff has been pleasant and friendly - from the front desk to the techs - I've really appreciated the level of care. I have had no issues with billing or insurance (knock wood anytime we say that, right?) and the facility is clean, parking convenient, and the location nicely situated near the 290 exit on Delaware. I highly recommend Dr. Smyers and the Delaware office.

I'm a fan of this practice because of Dr. Jodi Ball. I just stopped in this week for my annual and…read moreshe is great at remembering things you talked about last year--which may seem like a low standard, but I think this is important in this field. Personally, I have been to other practices where you don't even get to have that type of conversation. You go in, you leave. Dr. Ball is a very personal, very nice person. She makes me confident in a lot of the advice she can give me about specific situations. I had recently got information from her about different birth control types. She is not only knowledgeable about them, but also is not hesitant to give you her personal advice about what she thinks is best for you. However, most every visit I have made here, I end up spending about 45min-1hr in the waiting room & the receptionist is the worst. They do have evening appointments which help tremendously. There are quite a number of doctors who do practice out of this location, so checking-in can even take a while. Understandable. These are my only qualms with this place. I have had great experiences here with the doctors directly--I hope you do too!

Colleen is amazing! Colleen assisted me and my husband for…read morethe birth of our first daughter and our labor experience was made so much better by having Colleen there. In all our meetings before my delivery, Colleen educated both me and my husband about things we could expect when we went into labor, and everything she taught us was so helpful and practical. My favorite thing about working with Colleen is how much she cares about educating the birthing partner for what is coming, as well as the mama. Before and during my labor, she was helping my husband understand what was going on, and coaching him on how he could help me as I labored. He felt empowered and I felt so confident knowing there was someone to help us BOTH through the process. If you're looking for someone well educated who can help give you confidence before, during, and after your birth, Colleen is your girl. - Maliya S.

My husband and I are honored to have Colleen Young as part of our first birth story of our…read moredaughter. As a young woman, I have always viewed labor and delivery as a scary and painful experience, but she made me feel comfortable and even looking forward to the experience. She made it feel achievable! She was attentive and thorough in all her interactions from the initial phone call to the post partum visit. She went through all potential interventions that could happen and was able to help us feel prepared. She was timely in every response and happy to answer any questions throughout my pregnancy that I needed support on. We came up with a birth plan, one unique to what we wanted to help us feel confident going into the hospital. I am happy to report we were successful in experiencing a natural birth with no epidural (thank you hip squeezes and the shower). She really supported my husband in natural pain management techniques by education and taking over when he needed a break to give me the best shot at delivering naturally. She also supported emotionally and giving me words of encouragement each contraction. I would definitely recommend her to anyone looking for a doula. Every woman deserves someone like Colleen in their most vulnerable state.