Responsive, kind and have the best intentions for your pet. They give thorough explanations and meet you at your price point. Highly recommend! read more

The staff genuinely care they worked with me for the best treatment possible for my dog.i totally recommend this hospital. So does my dog Leo. read more

we bring both of our puppies to the office, and we've got nothing but positive things to say. the entire staff is knowledgeable and kind. and the front office women? please. they're amazing. everyone there demonstrates so much love to our Clara and Dobby. we couldn't imagine trusting our pups with anyone else. read more

Groomer Ashley did a wonderful job shaving my cat. He is 16 and doesn't keep himself clean as he used to. So I have it done every 8 to 12 months to prevent mats, because the first time I had him shaved was two years ago and then it was because his mats were so bad I couldn't comb them out. My regular vet doesn't have a groomer and the last time they did a "medical shave down" it wasn't satisfactory. I thought an actual groomer would be better. And, as I said, she did a great job. The vet, however, is another story. When I called to make appointment with the groomer, I said he needed a shave and, since he was due for a rabies vaccine, they might as well do that, too. That is where I made my mistake. I should have avoided anything vet there. Total charges about $275, including an additional $54 they called to tell me the next day. Fifteen dollars was deducted eventually-- it had been for dematting, but Ashley said he didn't have any mats. He'd had to be sedated, which was not unexpected though I'd given him a dose of gabapentin in his breakfast, and there was a slim chance that would suffice. He'd always been sedated for shaves. But they also gave him his FVRCP, which he would have had done at his next vet appointment, with his regular vet. And, apparently, a physical...which is noted on the receipt I received this morning when I went in to pay the charge that they told us about the next day. Another thing I didn't expect was a thorough grooming--ears, anal gland, nail trim. Well, yes, I guess I'd expect nail trim. But someone called me after he'd been there a couple of hours to say he had tapeworms...and did I want a home treatment or for him to have the injection. I okayed the injection when she said that was the more effective. How did he get tapeworms, I wanted to know. She said from hunting, maybe eating a dead bird or mouse. He is an indoor cat. I let it pass. This morning I was reminded that I need to bring in a fecal sample next month. I said, "Oh, for sure, but to his regular vet." When I first gave Karma a home, he'd been on the street about 8 months. That was about September 2004. I took him to BSAH for everything for almost 10 years. When my daughter and her husband stopped taking their dogs to that veterinarian's (another story), I soon after switched to their new vet, too. So a lot of things have changed at BSAH since 2014, though I did take Karma there once for a bath, August 2017. Even since then much has changed. When the vet, a Dr. Koelmel, called to say he would need sedation after all, she said he was "fractious." As a former college English teacher, I was surprised by the adjective. It's a great word. But a more mellow, people-loving cat would be difficult to find. To say that an animal which is terrified and feeling pain is "fractious" sounds like someone who hasn't a clue what the animal is experiencing. She also said, because of his age she wanted to do blood work to make sure he could take the sedation. I told her he'd been sedated for his last two shaves at Nickel City -- last year and the year before. She asked if it was okay with me if she had them fax over his latest blood results. I said sure. I think now, of course, she might have just asked them how he did. In sum, it's my opinion that taking my cat to BSAH for a shave resulted in them attempting to move him from his current vet over to them. Of course, if I hadn't asked for them to do the rabies vaccine, probably none of everything else would have happened. read more

Buffalo Small Animal Hospital - She did a fine shave, getting the back of his neck and the thick hair under his chin. - Veterinarians Near Me - Buffalo, New York

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The vets and staff here are amazing. My cat suddenly stopped being able to walk, presenting with partial paralysis which was extremely concerning. Instead of prematurely suggesting euthanasia out of laziness, which some vets tend to do- they thoroughly examined him, ran tests, asked the right questions, came to a conclusion that made the most sense and tried some meds for him. They also could have nickel & dimed me by ordering more expensive tests that weren't necessary; instead they were very candid about the costs and we discussed budget before every move. We were able to avoid an EKG, MRI and neurology specialist because his vet looked at the current evidence and took a chance on giving him some steroids, hoping it was a herniated disc and not something I'd need a neurology specialist for. Not even done with the course of meds yet, but my boy is walking almost normally already when he could barely stand himself up before. The pricing was reasonable as far as vet costs go and everyone there seemed genuinely invested in my pet's health. read more

I am STILL paying for my decision to come to this vet office 11 MONTHS AFTER I VISITED AND LEFT WITHOUT SERVICES- they have sent a notice of over 500$ to a debt collector over services I never even obtained! Confused, I got the paperwork from the debt collector and they had added OTHER PEOPLES' DEBTS ONTO MY BILL, just because I had co-signed for friends of mine at this clinic AGES ago!!! Any paperwork they could find with my name ANYWHERE on it, they tacked on as UNPAID, even when the charges weren't for me or my pets! My own kitties never got their shots or neuterings from this clinic, and yet I'm being charged for that as well as other people's services! One of the worst experiences I've ever had- they will strangle you financially for everything you have, and then some, and tank your credit if you do something stupid like me and post a negative review about them!! STAY FAR AWAY! read more

I bring all 6 of my animals to BSAH. We've enrolled in Paw Plan and I can't tell you how cost-saving this is. I have their dental cleanings and work done more often and routine visits and procedures are heavily discounted or zero charge. It's true this place used to be awful, but they've completely regrouped, they're engaged in social media, their staff is friendly and every time I go I learn something while having a grand time with everyone there! read more

I really wish I could write a more positive review. I had been a loyal patron of this vet for over 10 years and I had nothing but great experiences. Kind staff, great service, affordable prices, quick appointments. The sort of place where every one of the staff knew you and your pet by name. There was very little time to wait for appointments, when you called the office with a question a staff member was always quick to answer the phone and have an informative answer for whatever was on your mind. I never had a single complaint in over ten years here. Then, one day they moved to a new fancy office on Main Street and installed an automated phone system making it near impossible to speak to a human being if you have a question. The new office is cold and impersonable, and has none of the warmth and intimacy of the old Elmwood location. The entire place just feels like it went corporate. That's why I had to miove on and switch to another vetinary service for my pet care. Sad. read more

As a social worker, I deal with some of the most challenging moments, or experiences within a persons life. However, today was one of those moments for me and my family. Although, the heart break unmeasurable- the staff, reception, Vet Techs and DVMs' we so kind, compassionate and communicative. I could not have imagine this experience, as terrible as it is, to go so well. read more

Very upset. I have been going to this clinic for a few months now. There vet service is awesome! BUT I just had a horrible experience with the grooming dept. So let me be clear that my dog is about 1 years old. He is not to big on grooming . He was groomed by this location once before and they did a good job, but after I was told he may need to be sedated the next time he comes. So today I show up and she tells me it would cost 140 to groom and sedate him, which was insane and out of my price range. So I nicely told her I could not afford that and I would just have to cancel. She insisted I leave and she would still work on him knowing he would be a little more difficult to groom. She said they would charge the regular avg price about 60 bucks. 3 hours later she calls and says she was unable to finish him because of his behavior and it would still cost 50 bucks. I show up and you have noooo idea how horrible my baby looked. They had the nerve to still try and charge me 50 bucks !! What made me so upset was this. #1. I understand that he was not easy to work with as he is not used to being groomed. Why not call me a hour into it and say it was not going to work instead of continuing to work on him. #2. This same groomer Sarah worked on my dog prior and is familiar with him. Why not just tell me they would not want to take the chance unless he was sedated. I would have fully understood and rescheduled when I had the funds. When I spoke to the Manager Heather all she seemed to care about what her supposed 3 employees that worked on my dog. Not one ounce of her felt bad or sympathetic of the situation. All she was concerned about was her money. I would have been happy if they said hey listen we were unable to do a full groom so we will just charge you half for what we did. BUT INSTEAD YOU TRY AND CHARGE FULL PRICE. He received a horrible cut,he did not receive a bath or get his nails cut and I was expected to pay 50 bucks. Lets just say I walked out of there paying $20 and they are lucky they received that. I will be canceling my services and never returning. It is so unfortunate because they have great vets. THIS PLACE ONLY CARES ABOUT THE MONEY AND HOW MUCH THEY CAN CHARGE YOU. PLEASE STAY FAR AWAY AND DO NOT GET YOUR PUP GROOMED HERE!! https://scontent.xx.fbcdn.net/v/t34.0-12/14874909_10210325213822745_121153808_n.jpg?oh=054f80608beb125ffe02879900ac44ca&oe=58164DB7 read more

Buffalo Small Animal Hospital - horrible grooming ! this was the finished product - Veterinarians Near Me - Buffalo, New York

If I could give this place 0 stars I would. EVERY SINGLE TIME my dog has need to be seen due to being sick or any concern I may have, they have NOTHING available for months. They provide all of these phone numbers to other clinics that are "24 hours" but when called, they are not. I do not recommend taking your pet here. By time you get an appointment your pet will probably be dead. A friend of mine has had the same experience. read more

Love Buffalo Animal Hospital staff are always friendly, caring and helpful. I've been bringing my pup here since she was five years old, I now have have a new fur baby I bring here as well. I wouldn't go anywhere else. They are great about their reminders and when shots are due. Keep me on my toes Great Care. read more

Run from this place- the most unprofessional, poorly run vet in the city of Buffalo. When we moved here two years ago this place was fantastic. Since then it has gone completely down hill- boarding stopped, revolving door of vets, no Saturday hours and worst no appointment availability. When trying to make an appointment for my sick pet I was told that I would have to wait over a month for the first available appointment and that I could take them to emergency services. The receptionist was rude, the manager was even ruder and worse they accused me of being rude because I was questioning them. The manager told me "I could have my files transferred to another vet." When I asked her if she was threatening me- she didn't answer the question. The manager hung up on me and refused to give me her bosses name. I have never, ever been treated that way by a business that I am supporting. I have written a review on google as well but I have never written a review before and I just want to save people from the experience I had with this vet. The final straw is when my husband went to pick up the dogs meds today -4 days after the initial phone call and when the receptionist walked out with the meds , she handed my husband our dogs files and said we were no longer patients. Then they stated that we could no longer receive meds from them because we are no longer patients and they were unwilling to work with us while we transition to a new vet. My dogs are 12 and 13 and on several medications. I have no problems with the actual vets who have changed over the years but they should take a good look at their staff and consider firing or changing people who are unprofessional, rude and uncaring. read more

I've been taking my pets (I've owned cats and dogs) to Buffalo Small Animal for approximately 20 years. All my furry kids have been treated by the vets and techs there and they have always been helpful, knowledgeable, courteous and treated my pets well. My oldest is 13 now, and she had a fatty tumor that was removed when she was 11. The surgery, her aftercare, even the way the vet came to the house to bring her medication, I was just very impressed with her treatment. My youngest pup just turned 1, and I can't imagine taking him anywhere else. He usually wants to stay with them when he goes because he loves all the techs there. Years ago, there was a dip in quality of care and with rising costs for a little while (before 2010 approximately), I had considered moving my pets when I moved to the 'burbs but I'm glad I didn't. I still drive into the city to care for my two dogs and I happily recommend them to anyone who is in need of a vet service. read more

Took my cats here the other day as there was a bat in basement where litter boxes are and we wanted to make sure rabies shots were updated. Everything went pretty smooth, They looked the cats over. Gave advice on slimming them down as my cats are fat and overweight. Also mentioned about taking care of their gums and dental health like they usually mention. One cat had a little bit of funk in her ear so gave us some medicine for it, to see if it clears up. Overall the staff was friendly, professional, with clear communication and really seemed to care about our cats health. Very gentle and calm with the cats too. Didn't make me feel like they were trying to sell me stuff to make more money. Was in and out quickly and were pretty fairly priced when we checked how much shots would cost compared to other vets. Would definitely go back if I had any other health issues with a pet. read more

I've been going to Dr. Josh Bruzgul for 13 years, and I will never go anywhere else! My dog, Calypso, a black lab, is not a fan of poking and prodding, but she absolutely adores seeing Dr. Josh. He gets right down on the floor with her and puts her at ease before he even attempts to examine her. The exams are thorough and my questions are always answered. Dr. Josh reminds me that just because my dog is advanced in age doesn't mean she has to feel it. I wish I had a physician tell me that! At BSAH they take a very cost-effective approach to treating their patients. I had a scare last year that I thought I might lose my dog, and Dr. Josh reassured me the whole way. We started with a change in diet and antibiotics. She got better, but the symptoms came back, so we progressed to an ultrasound. I thought cancer or something terrible the whole time, but it turned out to be just some intestinal wall thickening that was causing the problems. Dr. Josh put her on a minimal-dose steroid, and my dog is back to normal! I know that if there ever comes a day when Calypso needs surgery, BSAH will be there for us the whole way. They are great about reminding me when she is due for shots or heartworm, and the office visits are never too long. I recommend all of my fellow animal owners to go see Dr. Josh, or any of the veterinarians at BSAH. I've had tremendous results with their fine staff! read more

Buffalo Small Animal Hospital - Calypso lounging on the bed. - Veterinarians Near Me - Buffalo, New York

I brought my dog in for a possible UTI (it's a re-occurring problem) a while ago. Overall, the veterinarian and the technician that I interacted with were both very nice and professional. They respected my requests (I didn't want tests run because I knew that most likely she just needed a course of antibiotics), and were able to provide me with good advice and recommendations. The only things that stand out as drawbacks is that the woman at the front desk got pretty nasty with me when I realized that my dog was over due for her rabies shot (I usually get 3-year shots, but apparently the last one was a one year shot), and also became quite mean when I inquired about license requirements in the city of Buffalo (I moved only two weeks prior and was trying to get all of my dog's stuff in order). I tend to be a rather laid back person and most things don't bother me, but her insinuating that I don't care about my dog's well-being really angered me. The veterinarian and I were able to set up a good treatment plan for my dog, and he did not give me a hard time about being over-due on the shots...that was much appreciated! They are open comfortable hours and have readily available appointments - which is a major highlight! read more

Okay, it's a vet, they're never fun and they're not cheap. But please act like you actually care about my poor little guy. Most of the staff is very friendly but the vet I had recently had a poor bedside manner, both in his interaction with my cat and with me. Also, I took my cat in for possible UTI and the vet didn't bother to comment generally on my cat's health, weight, etc. It would have been nice to have some input while I happened to have my cat there. I did appreciate that they didn't force shots on the cat. I don't do regular shots for my cats because it is unnecessary for house cats not exposed to other animals or many people. I appreciated not being peer-pressured into treatment I didn't want. Extra star for the ease with which you can schedule appointments (I went in on a Saturday morning). read more

My cat gets a head cold and im told this was the best. I get there and the staff is friendly untill i met the actual vet. I tell her the cats story how i found her a year ago... followed being talked down to for keeping her, feeding her friskies (american ash free cat food), and just about everything else i do is apparently worth this lady to be a snot. Of course, how irresponsible of me for not leaving this little angel in the streets of buffalo. Then bring her into a loving home. To follow how irrisponsible i am for not rushing her into the office, because i had to make an appointment and got schedualed the next day. So $127 for antibiotics and that. Then i get a letter in the mail telling me: "A vet can report a person to animal control office for not getting a rabies shot, and i need to go down there now...." Seriously, youre blackmailing me? How about i get a rabies shot from another vet, and she can go to hell. Now i have always had a cat since i was 2. I know full well how to take care of them and think i am very responsible. And while my cat got better from antibiotics, i have a feeling any vet could come up with the same idea. the whole scheme here is just a horrible way to treat people. My cat now goes to sheridan from now on. Just the same as my old cat did whom lived to the ripe old age of 22. read more

I've been taking my dogs here for nearly 10 years now. My last dog had several serious chronic health issues, and my concerns and observations have always been taken seriously by the vets. I brought him in at one point several years ago in pretty rough shape, and the vet not only recommended a change in medication for him, but also several supplements that helped to prolong his life and improve his quality of life for several years after. When he started to go downhill this past winter, the Dr. Coffman was very up front with me about his prognosis and timeline along with options for continued treatment and the prognosis for each option, which I appreciated. When I had to have him put down a few months later, he was very sensitive to the situation and we were allowed to stay with him after the procedure for as long as needed. The front office staff has always been exceptional, and their prices are very reasonable. They have never tried to push me into any medication or procedure that I was not comfortable with, either from a treatment or cost standpoint, and have always taken the time to explain all of my options, side effects, pricing, followup, etc. to me. I started bringing my puppy to them in June, and they've been just as wonderful with him as they were with my old man. read more

I have been going to this vet since I moved to Buffalo in the early 1980's. It was the only vet in Buffalo that hired women vets. My service has always been top notch. The care for each animal has always been caring and they listen to what you have to say. When my very old dog could no longer walk they helped me through the transition to put him to sleep. Right now they have brought my 17 year old outside cat back from the brink. He needed thyroid tables twice a day. He has his bounce back and he has gained weight and he is enjoying life again. Thank you Buffalo SAH. Linda Marie Franchell & Jesse Grossman read more

This vet isn't great at handling big dogs. They don't know how to stay relaxed when a dog feels uncomfortable. I have been taking my Rottweiler here for about two years now and they never diagnosed his stomach issues properly. When I needed him to get in for another sick appointment it would be a two week wait. We finally got on the waiting list and they call my boyfriend to tell him we can't bring him in unless he is able to leave work and come because they don't have the proper staff there to handle a big dog. Mind you my dog has never bitten anyone and needs to be seen immediately. Wouldn't recommend for anyone with a bigger dog breed. read more

I recently adopted a dog from Buffalo Small Animal and I couldn't be happier! Not only is the staff great, they are educated and always willing to answer any questions a new dad has. Every time we go back the staff loves seeing my dog and she is equally as happy to be there. I would recommend Buffalo Small Animal Hospital. read more

My first time walking in the front staff greeted me very attentively. Upon getting into the exam room, the staff was really friendly. I had a long wait between seeing the assistant and vet, but it was okay as vet explained that he was with a family who was struggling with the decision that they may need to put their dog to sleep. The vet spent plenty if time talking with me, answering questions, and explaining needs for kittens. My second visit was much faster, and continued to be a great experience. Everyone is friendly and really knowledgeable. Plus you can't beat the convenience of their "paw plan" that lets me plan monthly payments for my pets needs read more

I started using BSAM two years ago when I needed to board my dog for a few days while I was going out of town. I read the reviews and other dog owners seemed happy with the cost and care of their pets. In total we boarded her there twice and each time she seemed happy and healthy. *Kind of long so stay with me!* The reason I am giving this place one star is from my last vet visit. If I could give them negative stars, I would. I got a card in the mail saying she was due for her shots the same day that my dog got pink eye, so I called to see how much it was going to cost so that I could bring the money with me. I was told the initial cost and planned on having cash on hand. When I got there, the vet and techs were nice enough and my dog was slightly anxious so they gave her some treats to calm her. She asked me all the routine questions, weighed her and examined her eyes and administered the shots. Then she asked if my dog was on heart worm medication, which I said no (and I felt like a horrible owner!) so she said they should do blood work to test her, which I agreed to (since I was feeling so guilty) and she asked if I cut her nails and I said no, but they aren't an issue since we walk her so much, and she proceeded to "borrow" my dog for a minute to do the blood work. While I sat there waiting a vet tech came in and asked if I wanted a year supply or six month supply of heart worm meds. Not even thinking I just said six and then they brought my dog back in with freshly cut nails, which I did not agree to. The vet had prescribed an eye drop medication for my dog and told me to wait for it and another tech told me to wait for the blood work. A few minutes went by and I still had no eye medication, results or heart worm medication and another vet tech told me to leave. I had to remind her what I was waiting for and proceeded to wait another few minutes. The entire ordeal put a sour taste in my mouth and I will NOT be bringing my dog there for any services ever again. I asked friends of mine about their vets and every single one of them said their vets make them sign off on release waivers and forms stating the testing/blood work they will be doing and acknowledging the price. Not only was I not told about the price of the blood work, they cut my dogs nails with out asking and charged me!! Not only did I feel swindled, but all of the extra services nearly doubled my bill. I was outraged. I paid the portion of the bill that I had the cash for and asked if I could pay the rest later. The receptionist told me I could take my time paying. About a month later I got an invoice in the mail with an addition $4 charge for a "statement handling fee" - which I was never told about. If you want to go to a good vet- don't go here. Not personable, very rushed and obviously just out for your money. read more

I makes me sad to write this because I have been taking my dogs to Buffalo Small Animal for 35 years but under the current ownership, I have become uncomfortable trusting them with the care of my pets. This is for two primary reasons. First, they are understaffed and cannot keep veterinarians on staff. The doctors change literally every time I have made an appointment over the past four years. Some of these doctors I have found very caring and competent but when I go back they are gone. This alone tells me that something is very wrong with the practice if they cannot recruit and retain quality doctors. Second, while Rebecca, the long time person at the front desk is very nice, I have found (especially over the last 18 months) that the other front desk and office staff have been very rude to me over the phone and in person and, in the case of one woman, incredibly nasty. I have never missed an appointment, never not paid in full at the time of a visit and have brought a dozen different dogs there over the past 35 years because the doctors and staff were wonderful caring people. The majority of those people are gone (some left for the vet where I now take my dogs) and, unfortunately, I truly feel that the management does not care about their clients. They are managing the practice so poorly that all they care about is getting as much money as they can from a visit. read more

If I could give your Veterinary practice ZERO stars I would! My family has been bringing animals to your practice for years, and the quality of care has continued to decline! From my mother being told she was bad pet parent for having a sick animal euthanized (because she couldn't dish out thousands of dollars on a surgery that had less than a 50/50 chance) to the care you have provided to my 5 animals personally. When my 14 year old rabbit, yes he lived to 14, had to be euthanized you left me sitting in the waiting area ALONE crying my eyes out while my animal was taken from my hands, euthanized, and I was handed back a dead body in a box! I have NEVER heard of a practice not allowing you to be with your animal for this procedure, but you had no problem with it. Then I bring in a Great Dane puppy, and one of your vets tried convincing me Hill's Science Diet puppy food was the BEST food for him and lectured me on how uneducated I was for feeding a raw diet, mind you this was AFTER telling me how healthy he was and how wonderfully he was growing/developing! This same vet tried to convince me to neuter my Dane puppy at just 4 months old! Anyone who knows anything about extra large breeds knows that is a huge no no; their body needs to develop properly BEFORE being neutered, and 18 months or older is the recommended age but I'm not vet so my opinion and research didn't matter. Then offering to cut my newly rescued bully breed mix's nails and he was quicked so bad the powder didn't even work to stop the bleeding! The whole foot had to be wrapped up; I've never quicked him, but again I'm no vet so no one cared what I had done or how I did it... but you were so nice (*note sarcasm) to tell me you wouldn't charge me for that service, I mean you only clipped 2 nails and one had my dog bleeding EVERYWHERE, but you're the professionals. And lastly and most importantly the straw that broke the camel's back! My Dane ended up sick and not eating, he was brought to your practice for an "emergency visit" as we knew something wasn't right, well it took about 5 minutes to even be acknowledged... sounds like an emergency, right? After tests and xrays etc he was diagnosed with gastroenteritis, no big deal. Then he was prescribed 3 medications to "make him better," and given the MAXIMUM dosage of metronidazole for his weight/size; 3000mg per day, 3 pills (500mg each) every 12 hours 6x500 = 3000mg every 24 hours! We were given no drug information, but apparently this drug can cause all sorts of issues with the nervous system! Well, when my big 167lb boy was collapsing in my backyard and I called your practice to see if this was a side effect of the medication I was told, "Someone will call you back." YES! Because a 19 month old puppy collapsing randomly isn't important; why did I need called back you may ask? Oh, because your practice decided there should be an ALL staff meeting DURING regular business hours which you should be open and available! Instead, I received an answering service who could NOT help me! Luckily, my neighbor referred another vet (who I will be writing a rave review for) and helped me get my dog in my car for transport. Not only was someone willing and able to take my call they wanted to see him IMMEDIATELY! I shared with this office the drugs he was prescribed and was informed right away he has metronidazole toxicity, and started showing pre-seizure symptoms. Had they not taken me right away he could have had a full blown seizure, and I would not have known what to do as I was NOT aware this drug could do this to my dog! Did you know 1/3 the amount your office prescribed would have actually cured his GI issue?! But, I'm no vet so what do I know? This drug caused an issue with dog's nervous system and could have been much worse had I not made it to a vet when I did. And to make matters worse, when your office FINALLY returned my call (after he was already hooked up to IV's and being treated) your vet chose to talk over me and be argumentative! Don't you think she should have been apologetic? And maybe tried to rectify the issue? I guess not! The professionalism of this practice has gone right down the drain. Please get properly trained people in there BEFORE you kill someone's pet! And you should probably reconsider and all staff meeting DURING business hours, so next time you poison someone's pet they can actually reach you and receive treatment! So, now for the next 3 to 21 days (depending how long it takes YOUR prescription to leave my dog's system) I will be needing to assist and almost 170lb dog go outside and relieve himself. It breaks my heart watching him fall over and not be able to walk, but since he's not your pet and based off your vet's attitude I'm sure no one cares anyway! Please pull your pets from the practice before it's too late! I'm just thankful I caught this before something worse had happened! You should be ashamed of yourselves! read more

This is a link to a fact sheet published by New York State. https://www.health.ny.gov/diseases/communicable/zoonoses/rabies/docs/pet_owners_fact_sheet.pdf Counties are legally required to provide free vaccinations every four months. Vets are not legally required to vaccinate. Please read this and stop spreading misinformation. Here is the relevant paragraph: What if my pet needs to be taken to the veterinarian? Whenever you bring your pet to a veterinarian, s/he will verify if the animal is up-to-date on its rabies shots. If the animal is not up-to-date on its rabies shots or exempt as stated below, or if the veterinarian cannot find proof of the animal's rabies vaccination history, you may request your pet be vaccinated at that time. I feel that your condolences are hollow and it is just the image you want to portray. I saw your true colors when I went into your office with my bill. I wanted an apology for the way we felt leaving your office after you examined my cat, I wanted something to make me feel a little bit better about choosing you to care for my cat. I didn't even ask you to write off my bill you just immediately said it would be sent to collections. Sure, I was going to ask you to write it off and yes I could have demanded to see the manager. However, at the mention of collections I felt my blood begin to boil and I knew I couldn't trust myself to be civil, so I paid and left. Now you know; You are not legally required to force your patients to buy something from you. You can tell them they could get it for free from the county or for convenience get it now from you. You also now know to have your staff trained in customer service, it's a skill like any other and it needs to be developed. read more

Dr. Jeff Tingue and the staff did an amazing job with my great Dane when he wasn't able to walk. After a few days we saw a noticeable difference and he continues to improve daily. The entire staff went above and beyond. The groomer Sarah always does an amazing job with my dogs spa days, I love that she is now offering additional services including dremelling or filing of my dogs nails. I would highly recommend all of the services offered at Buffalo Small Animal Hospital read more

If I could give this place zero stars I would. *Warning: This is long, but if you care about your pet you should really read it. *I have taken my dog there since she was a puppy, simply because it was very close to my home and a friend (who has since removed her dogs from their care) went there at the time, Let me discuss their care of my dog, who is basically like my baby. I never really had a problem with any of the vets or vet techs. They all seemed nice enough and the actual exam rooms are in much better condition than the waiting room. I took my dog in recently because she had been drinking and peeing A TON and she had vomited a few times. They tested her blood and urine and diagnosed her with kidney disease. The next day they did an ultrasound and told me that her right kidney was small and nonfunctional, so her "left kidney had been working twice as hard and that's why it was failing." I thought that didn't really sound very plausible with regards to the pathophysiology of the disease... but whatever... I'm not a vet and I don't read ultrasounds. Here's where the real trouble started. First the vet called me on the phone and told me my dog had chronic kidney disease, which I didn't think was the best. She was at the hospital still so the vet easily could have discussed the results with me in person when I came to pick up my dog. So we're still on the phone and she's like oh we'll monitor her blood work and later in the disease we can flush her kidneys with IV fluids, but it's chronic. So I'm SUPER upset, but I say, "How do you feel about ACE inhibitors?" ((Stay with me if you don't have a medical background.)) ACE inhibitors are blood pressure medications, BUT they're used in humans AND ANIMALS with kidney disease who have protein in their urine. ACE inhibitors SLOW THE PROGRESSION OF KIDNEY DISEASE. So they KEEP YOUR PET ALIVE LONGER. So the vet says, "Well ACE inhibitors are for hypertension, and she DOESN'T HAVE HYPERTENSION." So I just send my boyfriend over to pick up my dog and have her records sent to a real vet since this vet isn't aware of simple measures that can keep my animal alive and healthy longer. We take her to the other vet. They do an ultrasound. They're like, "her kidneys are symmetrical, she has renal dysplasia, and it's most likely genetic." They do all these blood tests, urine tests, tell me what stage kidney failure she's in, talk about treatment options, give me written information. Then today the new vet measures her blood pressure. Her blood pressure is so high they said she could have her retina detach or neurological problems at any time!!!!! So not only did the old vet not understand about a very commonly used medication that can keep a beloved pet alive longer, but they also didn't even measure her blood pressure, which was so high that she could have gone blind at any moment. That's not the type of doctor I'd trust with a member of my family. read more

The service and staff at the Buffalo Small Animal Hospital is excellent. My husband and I have had care provided for our pets for over 12 years, and they have alway provided the best care. My dog Sadie even enjoys going their. I would not take my dog anywhere else. read more

This animal hospital is one of the best around. We used to go to a different one...ahem...on Sheridan...that overcharged us and never seemed to know what the problem with our dog was. After numerous tests and no results at the first vet, we went to Buffalo Small Animal and they figured out the problem right away with ONE test. The best part was that they prescribed our dog with the medicine she needed and she is all better. The second best part was the price: HALF of the other guys' when it came to the exact same tests. I would never return to the old vet again, as Buffalo Small Animal has readily available appointments and they care more about helping the animals than getting paid. The only reason that this place received 4 stars is that there is one vet there who has a terrible bedside manner with the animals AND humans. read more

My family and I have been coming to Buffalo Small Animal Hospital for over 15 yrs. We can't thank the Dr's. and staff enough for all your wonderful care over the years! Your Dr's. have helped us through all aspects of our pets lives, and supported us as our pets have transitioned from puppies/kittens to aging adults. We have had our share of health scares and emergencies, and we have always felt that our pets are in the best hands. We love our pets like they were children, and the entire staff at Buffalo Small Animal Hospital has always comforted, loved, and cared for them as if they were their own. We can't thank the Dr's. and their entire staff enough for making us and our pets feel like an extension of your family!! read more

On looks alone this office is deplorable - chipped paint/wallpaper, super tiny reception area and overall just a general ugly appearance. Unfortunately, that is the best part of my experience! There is no communication from the staff and they have little regard for what the pet owner thinks - it's more "take this, dispense meds" attitude from my perspective. I will never go there again nor will I ever recommend. read more

They saved a stray cat I found that was skin and bones .many wounds all infected .The cat smelled terrible and I thought the eye was gone.I did not think the cat would make it for sure .Two weeks later I have a very happy cat that has gained 1 and a half pounds ,all her wounds have healed.The doctors are great and the girl who answers the phone is so sweet and helpful .If you need a good vet this is the place.I am so happy I found them read more

My husband and I have been taking our pets (our first dog, Brittah, cat, Boomer and rescue pup, Odie) to see Dr. Josh for years. We like their knowledge of shelter medicine as it is a difficult field. Dr. Josh is always kind, compassionate and above all KNOWLEDGEABLE about veterinary medicine. He understands our breed and always has creative solutions. We also like that they are not looking to take the most extreme option off the bat. They try a less is more approach and adjust from there as needed. We have always had great treatment by the staff and wouldn't take our pets anywhere else. Plus it's walking distance from our house and has parking. They know our pets and take the proper care of them even when they are difficult vet patients. read more

I adopted two cats two year ago. I grew up in a family that had dogs and was admittedly a cat novice. The staff at Buffalo Small Animal have given me great guidance about my cats. They have repeatedly displayed genuine compassion for animals. I highly recommend Buffalo Small Animal. read more

Great routine office visit, as usual... Staff and Doctors are great...

Our dog recently had emergency surgery at Buffalo Small Animal hospital. We have taken our dog there numerous times since this is our normal vet. We have always considered them a decent vet with fair prices. Our pet was sick and we were told to bring him in. When we got there we were greeted by the receptionist. After trying to check us in for 10 minutes, calling our pet the wrong name (3 times) and asking us the same questions over and over, another receptionist (Judy) came over to assist us and was very helpful! We were very worried about our pet and scared once we found out he needed to have surgery. Dr Diaz took the time to explain everything from the tests he would need to do, the outcome of those tests, surgery, and even the prices and aftercare at home. Dr Diaz and Karen were compassionate towards our pet and us. My wife was very upset and Karen took the time to calm her down, answer more questions she had and even got her a box of Kleenex. They made us feel comfortable leaving our pet in their care. Dr Diaz kept us updated every step of the way and even called the next day to see how our pet was doing! Our dog is normally scared to go to vet and I end up dragging him in door. When we brought him back for his follow up visit he couldn't get in the door fast enough! My wife and I were shocked he was so excited to see them again and he even licked their faces (he only does that with us). We know he had a great experience while he was there and we can't thank them enough! We will never go to another vet again! I don't think our boy would let us. The staff is friendly, knowledgable, compassionate, and helpful and we highly reccomemd Buffalo small animal hospital. Cons - Waiting rooms need some updating. Front area is very outdated and uncomfortable. Initial receptionist wasn't very helpful and stressed us out more by asking the same questions several times and being unappologetic. It took a long time to sign in at front desk and the exam area was really loud (Dr had to shut the door so we could hear him). read more

I like this place in general, parking was a breeze as it is adjacent to the building and ample! I took my first puppy to BSAH and it was just how I envision it to be. The veterinarian was extremely nice with my puppy, he was very informative and spoke very clearly and direct to me. He told me about other services they offered but he wasn't pushy. I felt comfortable and so did my puppy. I am definitely going back as long as my puppy and I are happy there. read more