Online order pickup, scheduled for 3:40 pickup time on 2/12/23, at this location was absolute chaos. There was a very long line of people, just waiting for their pickup order. There was just one guy (his name was Elias or something, apparently new) telling people to get in line while helping people seated for dine-in. Even when no one was coming in to dine in, he just stood there without helping people in line for pickup orders. Finally, people started asking him about their orders enough that he started "checking in" people in line for the online orders. When we finally got to "check-in" we were told that it would be 1 hour and 30 minutes before our order was ready. When I said "but we made an order online for pickup right now", he just said that it's just going to be what it is and we will have to wait. No apologies or 'sorry for the inconvenience' was uttered. There was a guy that came up saying he placed an order yesterday, he got the same message - he will just have to wait. Again, no apologies were uttered. Then a female employee (Jordan) came out and started saying that one of the fryers broke down this morning, hence the wait - again there was no apologies from this employee either. We then asked why take online orders with designated pickup time? Why not prioritize getting the food ready for online order commitments? Then Jordan became very defensive and rude. I asked for a manager or the owner of the franchise to speak to, then Jordan impersonated a manager and said that she was one. When I asked Elias later, he said that the manager was a guy named Jason White and that he was too busy to come out and talk to me. So either one or both of them lied. When we asked for them to cancel our order right then and there, Elias said something about 7-14 days for it to happen and gave us a receipt, which we assumed was the cancellation of order confirmation. When an employee (vanessa) next to him asked him what he just gave us, he said something to her that indicated that it was not the confirmation of order cancellation. So I asked him to give me the confirmation but he refused and said that it will be done when "she" can get to it. After this incredibly rude and unhelpful encounter, I told them that I would reach out to the company to give feedback, Elias said in an incredibly condescending and rude manner "good luck honey". I am going to report this experience to Better Business Bureau. If your company stands by this type of "service" from your franchisees and employees, I have serious doubts about your company's integrity. In fact, looking at the track record of this place's ratings here and on google suggest that it's a persistent and consistent problem that neither the corporate nor the franchisee care to remediate. Got it. read more

Oh man, I know better than to eat at chain restaurants but I was flipping hungry and my low blood sugar caused me to make a decision I wouldn't usually make. The online ordering system suggested my order would be ready by 10:20pm until I submitted my order--then it told me my order would be ready an hour later, at 11:20pm. Well, I'm flipping starving and I have a shop full of hungry men looking to eat, so I think to cancel the order before it gets cooked... Nope, not an option. So I call. I've been on hold for 42 minutes...my order will be ready 48 minutes from now, so as time just keep ticking away I ask myself, "do I cancel now?" I wonder if that was the purpose of keeping me on hold... I ask my partner if I can use his phone... same thing happens. So we call back and forth with one phone staying the course on the line... hold, hold, hold, hold...no return to the phone... $135.90 mistake. Sad, hungry, and grumpy. read more

$17 of fees for $25 of food, so the fees were 70 percent of the meal. A total rip-off. Order somewhere else. lso, the driver chooses his own tip, the customer has no choice, so naturally he chose about 25 percent, for no service whatsoever, just placing a greasy bag on my doorstep. And the ood is nothing special, actually mediocre, so it doesn't come anywhere close to justifyina all the outrageous additional costs. read more

We've been coming to BWW off and on for years now, and the food/service has been hit and miss the entire time. It's never been 5 , but it's been passable. Tonight, it was just disgusting, with equally terrible service. The appetizer had a hair in it, the wings were dry and looked like the cracked old heel of an 80 year old foot, and the sauces were coagulated and lumpy. The server never once said thank you, and we had to hunt her down to ask for each refill of our sodas. She seemed like a genuinely miserable person...made me feel just sad. I left feeling like I needed a shower and a good teeth brushing. read more

Yesterday was my 2nd time at BBW. The first time being a late night end of season sports team dinner and I didn't eat much but I had forgotten how bad what I did eat actually was. I won't forget again. The kids choose our lunch spot yesterday and even they claim it was terrible and a waste of a meal. We actually should have turned around and headed out the door when we all noticed how dirty the floors were as we were waiting to be seated. A wet table rag was also hung over the wooden menu holder on the entry half wall and stunk up the waiting area like nasty gym socks. Then the hostess mentioned needing to wipe down a table real quick and we would be seated. Thankfully she used a different rag? But my brain was yelling "leave". I should have listened. Our server was young, very friendly and attentive. She seemed truly happy to be there. But that is the where the positives ended as our order was wrong and the food was really bad. The boneless wings were cold, dry, and hard. Then had warm sauce poured on top. Not coated. Just on the top of hard brown coating. Really too gross to eat and they should be embarrassed serving them. The wings, having came out wrong the first time, were actually steaming hot the 2nd round but over cooked as well. My husband and son who can quickly turn a pile of wings into a pile of bones, left 1/2 uneaten with zero interest in a to go box. I asked for a water towards the end of our meal and it came with a straw already in it? Our other original soda drinks came with a paper covered straw on the side. No way I was drinking out of that cup. I wondered if it was someone else's refilled cup. Yuck. As we walked out we all agreed we would not back. read more

I guess I'm joining the rest of the 1 star reviews. Ordered online and given a 27 minute pick up. Arrived at Buffalo Wild Wings and found the order to be late. Told first that it would be 5 minutes, ended up being an extra 30 minutes. Got home and found out the order was wrong. Wrong sauce, or lack of sauce, on half the order. Don't come back to this place guys. Waste of a nights dinner. P.s this isn't the first time this has happen. This is the third. I keep trying this place cause I like their dry Buffalo seasoning. read more

Fast service and great food. Order was placed and within 15 mins it was on the table. Server was constantly checking up, would definitely be back. read more

Let's start with the nasty. This is the grossest place I have dined it. There is not "probably" - this is DEFINITELY. When was the last time they cleaned the floor? The walls? I wish I could post videos here because I would show you all. Why did we stay? We had a very hungry toddler and a gift card. The latter landed us here in the first place. When we walked in there was no host or hostess. Top no-no in the industry. We waited about 2-3 minutes and decided to host ourselves. That's when the hostess finally approached us - as we were about to seat ourselves. The waiter was nice - too bad his service wasn't. The food was fine. I don't have to comment on that. Everyone knows what they're getting when they come here. read more

Walked in and it was empty, however once we sat down there was a huge wave of people who started to fill the room. There were only a few waitresses and I felt so bad for them, it for super busy out of no where. However our waitress might have been busy, but she was really friendly, always made sure we were okay, was quick on refills and did I say friendly?! The food was decent, I ordered the house sampler plate. Nothing too special about it, it was definitely filling and good for myself and daughter to share. My friend ordered a grilled chicken wrap - the chicken wasn't grilled they gave her crispy, which wasn't a big deal at all. read more

Customer service... is not existent. Came in on a Tuesday night for a table of 3, was told I could pick a seat in bar area. Sat at the high top for 20 minutes without nobody saying anything , except one waiter complimented my boots but that was it. So after 20 minutes I ask if we can sit in the dinning area to maybe get service, hostess apologizes and seats us in the dinning area. A server makes eye contact maybe 3-4 times, even stops at the table next to us and STILL nothing. We got up and left it was absolutely ridiculous. Spent 30-40 minutes wasted hoping for some service. Won't be coming back ever. Not socked this place has bad reviews. read more

Waited 30 minutes to get a table when there were SO many tables open. Once finally seated, we watched almost a whole football game before a server asked us for a drink order. The whole point in coming today was to watch the game, eat and drink, and didn't get served till the game was almost over. Servers were seen just chillen behind the bar and the front counter doing nothing and talking to coworkers. Not coming back. read more

This review is really about me. I have told myself over and over not to go back to this s$@t hole but for some reason I did last night. Ordered online for pick up, was told to wait one hour before coming in, came in after one hour and they had "lost" my order and said to wait another hour. Not even the offer of a free drink or what not. I'm so stupid for even trying with these clowns. The place is filthy. The staff is unfriendly. The food is awful - again why do I even go? So stupid I am! The management is low end unprofessional untrained train wreck dumpster fire fools. I give myself one star only because I can't give myself zero. I'm so disappointed in myself. read more

If I could leave zero stars, I would. We were initially told 30 minutes to an hour. After an hour I asked about the wait. I was then told it would be another 20 minutes. Like fools, we waited. Almost an hour and a half we finally were seated. After being seated, we were told it would be another 30 minutes before our food would arrive at our table. This location is a joke. HIGHLY DO NOT RECOMMEND! My family and I will never spend our money here! read more

They didn't serve us all our order and we waited for over an hour. When we asked the server WHO WAS SERVING EVERY OTHER TABLE AROUND she told us "I'm not your server" and failed to help us in any way. This place was by far the worst experience I've ever had in my entire life. 0 STARS read more

The manager on duty for SB Sunday should be fired. You were not prepared. Your online orders were 45 minutes late. There was no organization for something that should have been predictable. There was a crowd of 200 people very angry at your employees, when it was your fault We froze while waiting for our take out orders. My wings were almost an hour late, they were stale and tasteless. Wth??? read more

I usually love these restaurants. This location is awful. Took the waitress 20 minutes to come to our table. There were only 5 tables in the entire restaurant occupied. They got our order completely wrong and there was a waiter/ess that kept walking around screaming for no reason. read more

My son and I usually go to this restaurant at least once or twice a month. So tonight I got off work late and we decided to get some Bdubs delivered. When we got our wings they were so over cooked they were almost inedible but we were so hungry we choked down a few. I have noticed the quality of the food has been slowly going downhill for the past couple months but this has been the worst so far! I don't think I will be returning for a while. read more

Awful experience. This was my first time in a Buffalo Wild Wings and will also be my last. Nothing about this place is appetizing, from the dark, dirty interior to the way the AC was cranked up to sub-zero to the terrible service to the inedible food. Even though the restaurant wasn't crowded (hopefully potential customers had read the negative reviews and decided to stay away), the food took forever to get to our table and came at different times. My partner took one bit of his chicken sandwich and didn't touch the rest. The chicken wings were cold and dried out and my salad had no flavor. Poorly managed and a total rip off. I can't imagine any circumstance under which this restaurant would be tasty or fun. read more

The only good thing about Buffalo wild wings is the cheese curds the 15 mild buffalo literally had no sauce what is supposed to eat a spicy wing and it literally took almost like 15 minutes to get a beer and it actually hurt my stomach great job, buffalo wild wings. You did a horrible job who made the medium buffalo wings but they should be fired. Terrible service. read more

How come there is 2 different "slots" for this Buffalo Wild Wings Grill & Bar Stapleton review. So I decide to write my review after this reviewer, Jeff C, coz his reveiw was first formed on October 18th 2011. Hubs and I was here on Thursday October 20th 2011. Was here for dinner. Time was 17:45hrs. Man, inside this establishment was jam packed since I heard this BWW just opened their doors this week at the Stapleton neighborhood. We were "swift" to be seated outside, aka their patio. Thank GOD, there are "ceiling" heaters since I forgot to bring my sweater that evening. Our waitstaff aka server her name was Jennifrer M. Our Table is number 430 as stated in the receipt. There are many more patrons seating outside here, I guess its more for the families who have little kids or prefer to dine out away from the "crowds". Since I have been to one BWW in Brighton, CO.. I decide to choose the same things of Roasted Garlic Mushrooms ($3.00) and Mango Habanero Wings (6 pieces)($8.99). and a order of Thai Curry Wings (6 pieces)($8.99). As for Hubs he opt for Chili Cheese Dogs with Fries what they call their HOT DOG SLAMMERS ($7.28). As for our beverages we opt for, Hubs order was Huckleberry Lemonade ($2.99) while I had the Mango Lemonade ($2.99). Then after we ordered, Hubs turned around to look at the big family who did some kind of challenge. Hubs then ask the waitstaff if he can do and enter the challenge. So all our food came, and since Hubs decide to do the challenge and he does not want to fill his stomach, that makes his food cold. The WING challenge is to eat 12 wings which they coat with their HOTTEST SAUCE aka "THE BLAZING". This challenge you have to eat all wings no napkins, no milk, no water, no wiping your mouth or lips whatsoever and you have to finish eating ALL 12 wings in 6 minutes. You signed a waiver before you enter this challenge. So all in all Hubs managed to ate all the wings for the challenge and he finished it in 4 mins or so. The waitstaff told him he was the first for the store that finished the challenged in that time. "Misleading Informant". Oh well, whatever it is, Hubs told me, the chicken wing challenge, was A-OK. There is NO HEAT what so ever and he does not mind returing to make another challenge in the future. With that, Hubs got a free meal of the wing challenge, a free Tshirt and a head band. So a personal note, for me in the future. In case Hubs wants to take another challenge at another BWW or any other place for that matter, please make sure he took the challenge first before ordering any other food, so he wont get or his food wont be cold. PERIOD. Oohh, while we were there, I ask the Manager if he would be so kind to switch one of the TV channels to FUEL TV. He was so nice, and he did change one of the TVs to Fuel TV channel. Then why the 3 stars? Coz I think at that time we were seated outside. I enjoyed eating the stuffs I ordered but the Thai Curry Wings (1.5 star ONLY) was a letdown for me. I still like the Roasted Garlic Mushrooms and the Mango Habanero wings. Perhaps next time when we would like to come, either for lunch or earlier hours of the day. Buffalo Wild Wings STAPLETON (#0335) 7607 E 36th Avenue Suite 830 Denver, CO 80238 Tel : 303-322-0551 read more

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Food okay but meh. Wait time 30+ minutes for food arrival. Service needs improvement, especially during rush time. Place could be cleaner too. read more

The drink was good! Food was late as hell. they remade a whole order before they got my food out lmao don't eat here there's a reason why it's 2 stars read more

DO NOT USE THE QR Code on the table. The app had the wrong pricing for their items. I ordered a bottle of coors light that was listed $2.40, it was added to my cart as $5.00, no big deal.. but the "server" was notified of the issue and the manager never came over to address the issue. The service was horrible and slow. Beers sitting in the well and warm when finally delivered.. There was no option to cash out on the application and they charge 20% for any tabs left open. The quality and hospitality of this company has been significantly degraded. I will not be back. read more

Avoid this place at all costs. Didn't get what we ordered, saw our waiter once, asked for correct items and never received them, got charged for the wrong items on separate tabs. Never ate and left a place so fast. read more

Ordered on our way home from the Rockies game. Online order said would be ready at 10:27pm. Showed up on time Had multiple employees ask if we were waiting on a take out order. They said they would check on it but never came back 15minute after quote time asked again and finally got food. It was ice cold and the fries tasted like that had been left over from way earlier in the night. read more

I'll start with the worker in the restroom while I was there waiting, coming straight out of the stall and out the door WITHOUT washing her hands.(Am I allowed to say nasty-ass person)... The ambiance here is great, but the food ummm not so much. We ordered a sampler platter that had onion rings, mozzerella sticks, boneless wings, & nachos all for $13 bucks..which is a pretty darn good deal. We also ordered a Burger/Fries, Chips & Salsa(omg the salsa is yuck-it taste & looks like chili)...and an order of Street Tacos...when I placed the order I asked could I get those crispy..the waitress said yes...but brought out grilled..I said those were suppose to be crispy...she said oh sorry this is how they come...Wellll alrighty then..why didn't you say that wgen I asked for them to be crispy. read more

Buffalo Wild Wings - American Near Me - Denver, Colorado

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This location is incredibly I'll managed. They are "out" of almost everything on their menu. They do have wings but they cannot even get the orders correct. I am normally a fan of BWW but this location is a waste of your time. read more

The food was good as always, but server was nonexistent. I had to go get my drinks on my own because they would not come and serve me even after ordering online read more

Horrible. From the front of the house to the back. I get issues with staffing, but the lack of communication is unacceptable. Skipped names of people who checked in, said 30-40 mins. Called 1 group the first 40 mins. Then randomly seated people. Ridiculous. read more

I sat where I could see big screen, 5 minutes, looked at blonde server who ignored me so I moved to bar to force myself to pay them instead of walking out. Had to tell them I was sick so I needed hot coffee or tea which they don't serve. Had to mention I live next door to one of their branch in Orange County, SoCal. Finally my passion melted her attitude. Still she checked me out without asking me if I wanted to leave it open, obviously my money isn't good here at this branch. I'll go back to that brewing company where the bartender was nice to me from my first visit to end if my 2nd visit without implying that I wasn't welcome. I didn't know that my gray hair was obvious in that kind of light. read more

I walked in to grab a pick up order 5 minutes after they said it would be ready. The entire entrance was filled with people waiting for their to-go orders which wasn't a great sign. I've been here for 15 minutes, and was just told it would be another 10. That's 30 minutes later than the time we were told. I understand staffing is tough right now but a time estimate that is that far off should get at least an apology or a discount. read more

Don't come here, they will take advantage when you drink and over charge you. I just came here and asked for chicken sandwich and tall beer for 17.50 and after I asked my waiter if I can add another beer and it jumped to 27.80 I don't understand how when supposedly she said they were 5.00 idk just be aware to check ur receipts before you pay, especially if your gonna get drunk here. BE AWARE. read more

I have been to a different Buffalo Wild wings but this location has their app that is used to order food and drinks. Our server was wonderful but the app does not work well. My chicken sandwich did not come out and had to ask what happened to it. My friend was double charged for all food and drinks. I wanted to tip the waiter but after I chose " other" their was no option to tip. This was a very disappointing experience. read more

we eat here every few months to see if it still suck and today was our experiment time. Nope still sucks. The management must suck beyond belief for this high volume restaurant that has a liquor license to be utterly empty. Who takes a thriving business and buries it like that?!?! Food still sucks. Nothing changed there. We are officially done. The last chance has been given to the crap they call food. It was cold, chicken was dry and they had the balls to charge $70.00 for that trash!!! One star because it made me! read more

This service is awful. The restaurant isn't that clean. They don't coat the wings fully. We had to refill our beers ourselves at the bar. The food is slow. read more

Easily one of the worst dining experiences I've had in years. We had to wait several minutes to be seated, before a hostess even approached us. Once seated, our waitress was nice enough. However we ordered a small order of wings and some fries and had to wait nearly an hour for them to arrive. Once they came, the wings had barely any sauce and they were cold like they came out of a fridge. We sent them back and eventually got our order back. I also used some points to cover the order and despite my asking specifically whether my item was taken off, they did not apply my points and I ended up paying in full. The place was also disturbingly dirty and there were vacuum cleaners standing oddly in the corner. Also there was poop crusted to the bathroom toilet and spread on the stall walls. Never going back here again. read more

The worst service ever. Must be the color of my skin, because, I ordered before several more customers arrived and waited til almost an hour to receive my order after my friends had already received and ate their meals!! This is the second time i have experienced this! I came back to see if the service was better, and my gut instinct was correct again!! Ill deter anyone from giving this location any service, from now on, and will be the last time i come here!! read more

Considering it's a chain, they have consistent food and service. They always have "the game" on, or what your looking for on tv. They can customize your wings the way you like them, and the staff is always pretty nice and friendly. Ohh and they have lots of beers on tap and drink specials We came for lunch one day and it wasn't too busy. Our waitress was friendly and smiling. The food was hot, fresh and delicious. The beer was cold and refreshing. Overall good read more

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I've been coming to this BWW a couple times a month for the last year or so. I've never sat in the dining area and usually sit at the bar, so I was surprised to see all the posts bashing the service. Go sit at the bar, When I'm there usually Kori or Corey are working and are wonderful to deal with. They remember you and what you drink. They're constantly chatting it up with their customers and are probably the main reasons I drop in for dinner sometimes. I've never had any issues with the food as it taste consistent with every other BWW. Come sit at the bar, give Corey/Kori a high five, watch a game, and enjoy some wings and a beer. read more

Buffalo Wild Wings - American Near Me - Denver, Colorado

This was the most nightmarish experience I could ever possibly imagine. I arrived in a great mood ready to pick up my to go order that was designated as ready. When I arrived inside the building there was a dense chaotic energy. There was a man waiting for his to go order as well who seemed broken and shaking, I thought to myself "well what's wrong with him". Staff members were openly cursing at each other and at customers. A look of despair in each of their eyes was concerning. After 35 minutes waiting for my to go order I felt riddled and shook. I then realized I was now the broken man - shaking. read more