This is for Mount Zion location: Shoutout to Brandi (with an I, not a Y!) at Buffalo Wild Wings -- she is truly top-tier. Brandi is AMAZING. She's efficient, friendly, warm, and always welcoming from the moment you walk in. My order is always right the first time, cooked exactly how I ask, and I never have to repeat myself. That alone says a lot. She makes sure I get all of my food, reminds me about my points, and her energy with her coworkers is unmatched -- you can tell she genuinely enjoys what she does. Honestly, Brandi is the main reason I keep coming back to this location over and over again. Great service like hers makes the entire experience better every single time. If you're dining here, Brandi is the one you want taking care of you! read more

What a joke! How does a place like this stay in business?! Pick up order was 40 minutes late even after being given over an hour wait time when the order was placed. When I arrived there were numerous people waiting for orders, a couple of them being Door Dash, that were extremely late. Lots of irritated customers waiting! When dine-in people came in they were either waiting to be acknowledged or being told that food will take over an hour. Then, I was informed that they were out of the new flavor of wings I ordered (sweet chili crunch) even though they advertise it like crazy. After changing my flavor, I was told they were bagging up my order...which took 20 more minutes. Upon getting home I found I was missing an entire order of onion rings and 4 dips! I called the restaurant and talked to a manager who was beyond rude and full of excuses. Was told I could drive 30 minutes round trip with gas being $5 a gallon to fix their mistake. No offer to compensate or make up for my inconvenience. I did not go back...and will never go back. I reported the issue to corporate who then just pushed it back on the local store who 8 days later still hasn't responded. Do yourself a favor, spend your money on local restaurants...these corporate and franchised restaurants could care less about customer service or quality products. By the way...the food I did receive was awful!!! read more

Not entirely sure what the hangup is with one star reviews? I've eaten here once a month for the past four months (Aug - Nov 2025) and have never had a bad experience. Bar area waitstaff is attentive, polite, and service is quicker than any other BWW I've been to. My food is made to order and the consistency is exactly what patrons want in a chain restaurant. Call me a fan of the Forsyth BWW; I'll be back in December when I travel to the area! read more

Sat down in the bar area, table was wiped down and the waiter if he swipe it down, didn't say anything, just walked away, then he went by 3 times, so I found the towel and water to wipe it and didn't myself then I was asked to leave the area so I walked out - terrible treatment read more

Just had the best boneless wings ever. Amber was taking care of the bar and all the tables around it. She was swamped and never quit hustling. She was so friendly and considerate it was amazing. She kept everything in order and did a great job. So friendly and polite. She is defiantly a keeper. The food was hot and the sauce was heavy and not just a splash. The wedges were so hot I had to let them cool a minute. The area was very clean considering it was warm and snow was melting. I am impressed with all they had to offer. I will be back in the near future. read more

I did a pick up order . i drove up there only for my food to not even be started cooking . they told me it would be 7 minutes . Them 7 minutes were really 30 minutes! And i had an order of fried pickles ... yall when i tell you my conatiner was EMPTY . I didn't even have a handful of pickles . I'll add a photo for you to see . I also didn't get any of my sauces for my cauliflower wings . And my fries were old and cold . so my question is what were we waiting for ? They also did not separate our wings from the other flavors... just threw em together read more

Buffalo Wild Wings - My "full" order of fried pickles - Chicken Wings Near Me - Forsyth, Illinois

This place is a wreck. Slow service. Missing food. Food not cooked correctly. Been 3 time in the last six months and just getting worse!

Server was not very attentive. Bacon on a burger was burnt to a crisp. Server had an attitude when we asked for replacement. I had to go find her to ask for my daughter's Mac n cheese and silverware which she forgot to order . Food overall was good. Patty melt very good. But the service made us decide to never go back. read more

Okay, my favorite BWW is in Weslaco,Texas and my experience with Illinois BWW has been disappointing. For example, I am not sure I ever had even warm boneless wings in the Springfield Il BWW! However my experience at the Forsyth BWW was very positive! I took my mother to lunch on a Friday afternoon -- it appeared these two young woman were holding down the bar and restaurant alone. They were very busy -- however they took time to "chit chat" politely with my mother (she loves to chat with people she meets... you know the type). In addition to the staff being kind and sweet the food came quickly and it was so hot I had to let the onion rings cool (they were excellent onion rings). The wild sauce was coated thickly on my boneless wings (not just a passing glob I commonly experienced in the Springfield store). When I return to Decatur -- you will find me returning it was good ! read more

Awful place. Seen multiple ants in my food. didn't say anything to the people I was eating with because I thought I was seeing things and didn't want to gross them out. my buddy stops eating and says the same thing. Complained and the server thought I was trying to get free food out of them. Awful food and Awful staff. Paid full price read more

ordered a simple dilevery order came missing 10 boneless wings zero stars. bww says to call delivery driver . read more

Food poorly made. Hamburgers almost burnt. Nachos were supposed to have chili but only a tiny bit was added to it. Staff was nice. Very loud. read more

Certainly wasn't expecting much (no offense B-Dubs)... Still following covid mask and distance protocols Very short staffed (and only one in the kitchen (from what I was told) Informed may be a 30min wait for order (I didn't mind) Came out sooner than expected - very tasty (had never ordered it before - but will again). Friendly waitstaff read more

Buffalo Wild Wings - Item order - Chicken Wings Near Me - Forsyth, Illinois

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Appetizers were awful...Patty Melt was dripping with grease.. Had a wonderful server named Leo... read more

The service was non existent. Upon entering I waited about 5 minutes before being greeted. After then being seated it took several more minutes before I was assigned a waiter. When the food came out about 38 minutes later the appetizer was cold and through the course of the meal my waiter only stopped by 1 time. Do not come here unless you like slow service and cold food! read more

851 Forsyth IL 62535 We were sat down at our table right away. It took 15 minutes just to get our drinks (2 iced teas and a water). When the food came out the chicken wings were ridiculously small!! I took a side by side picture of a wing next to a baby carrot and they were compatible in size. I am In complete awe that they would even let this leave the kitchen. I had to get up and find the waitress just to get refills on our drinks as we had minimal service! I am very dissatisfied with the food preparation and the service! I will not waste my money here ever again!! read more

Buffalo Wild Wings - a person holding a hot dog - Chicken Wings Near Me - Forsyth, Illinois

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Came for lunch and the restaurant only had a few people in it. Sat down right away. Waited about 2 hours for our food to come out and it never did. Didn't get any drink refills. Had to leave without eating When we left there was a large line to get seated. (The tables were half empty). I estimate if they managed to stay they may be getting their food in about 4 hours. They are understaffed and none of them are providing any info to the customers to set expectations. read more

Small wings. Not apologetic at all about it and was told that will be the size ordered from now on. New manager said been doing it for about a month. read more

Buffalo Wild Wings - Tiny wings - Chicken Wings Near Me - Forsyth, Illinois

The service Is the worse I ever had I got in it took forever to get a table and the waitress never showed we have to leave and find another restaurant to eat read more

Unable to rate the food. Sat at a table for 22 minutes and never had a waitress acknowledge me. Was not overly busy at all.

Terrible service and dirty restaurant! Food took double the time for pickup. Restaurant was empty.

Awful service 50% of the time! The attendance of their staff is so bad that they often tell you it is a "hold" until they catch up. Makes me wonder how well they clean! Rude hostess today! Smarted off with no class when I ask why the hold this time! Good luck if you go there for dinner. read more

This place has the worst service!!! As much as i would like to like this place I just cannot get over the poor service. They do not care, it is this way over and over, and the food is average at best. read more

Horrible place!! Don't waste your time!! Very slow service and they don't even care!! Manager roams around but doesn't ever come to see if everything is ok. Out of tater tot's and know one comes to tell me just subs the wedges!!! We keep giving them one more chance, but this was the last time!!! We will never go to this BWW's again!! read more

Our waitress April was Fantastic! The kitchen was a little slow but worth the wait. The food was fantastic. April was constantly serving someone and worked hard the entire time we were there. read more

Would give zero stars if I could. Sat outside for my brothers birthday and had a party of 10. After being seated we waited outside for 30 mins before my mom went inside to see if anyone was going to take our drink order. Reservation was for 6, we didn't get our food until after 7:15 pm. Most of the food was nearly inedible. No one finished their meals. The boneless chicken was so old and tough, drenched in sauce. My boyfriends bacon cheese wedges were forgotten and we reminded them and they brought out the side, which was COMPLETELY inedible like it had been sitting under a heat lamp for 2 hours no joke. Cheese was hardened to the dish, wedges looked so gross. All of the food looked like it had been made hours and hours prior. I wouldn't eat here again if someone paid me to. For the cost of the food here, it's absolutely absurd and so so disappointing. I don't know if I've ever eaten somewhere so bad before. I would be terrified to see the kitchen in this place. 100/10 do not recommend. Wish I read reviews prior to visiting. read more

I've ordered carry out 20+ times and I'd say 15 of the 20 have been wrong. Here's a few issues we've came across: -Order all flats, get mix -Order a large, missing 3-5 wings -Order dry rub and they're basically plain -Give you 30 minute pick up time, not real for 50 minutes Gave two stars because sit down seems to be a better experience than carry out. read more

Probably the worst run BWW I've ever been to. Unfortunate it's the local one I have to use. Order is wrong almost every single time. Zero accountability. Have had managers argue with me. In fairness, they have had ownership and GM changes as well as staffing issues. Regardless, poor quality control. Slow service in person. Just poor overall. read more

The worst service I have ever had on take out gallon. Called my order in and still waited one hour when I spoke to 5 different people gave them my car type color so forth and so on called back 1 last time to let the manager know that 5 people dropped the ball on his restaurant he told me to come on back dinner was on him so only because I was across the street at mcalister's I went back . It was the worst food I have ever gotten from Buffalo Wild Wings in all the years I have went there in Florida now indicator indicator won't use them again I don't again I don't think. The wings were so hot I could not eat them. Ask for mild wings asked for 2 orders of fries got one it just wasn't a good day for Buffalo Wild Wings and their customer service I would not recommend the 1 in decatur,Illinois read more

Slowest restaurant in town. STAY AWAY!!!! Over 40 minutes for a 10 piece boneless at 240pm....RIDICULOUS

I walk in and wait to be seated for about 10 minutes, which is ok, but wasn't ok was that the restaurant was almost empty and and I watched as 3 employees stood around doing nothing, and when I was finally seated my party of 3 and I sat for 35 minutes! And never got a drink order in!! I even stopped two of the employees and they said they would get someone out to me! I ended up leaving after about 45 minutes of waiting for a drink and about 55 in the restaurant it's self. I wish I could give 0 stars and fire the employees read more

I only put one because I can't do none. Sat and waited for over 30 minutes and didn't hear a word. Watched workers stand around also.

Recently updated decor gave this B Dubs a nice pick me up but oh that staff. Walked in at 430p on a Thursday evening and find two girls at the hostess stand . No greeting to welcome us and I asked for a table for two and they looked at the table lay out thingy to figure out where to seat us in a mostly empty dining room. Seriously took them almost two minutes. This should not have been an issue had they known how to do their job. People walk in, host greets, Says hello and directs guest to an open, clean table. ‍‍ Once we are seated I notice the new menus and chairs, etc. My husband ordered a Sam Adams Oktoberfest beer from the menu only to find out they don't carry that beer, and it's a misprint on the (new) menu. ‍‍ Our waitress, Katie, was very nice and did her job well. We had excellent customer service during our visit and felt that Katie was doing the best she could with whom she was working with that day. Katie was efficient, genuine and provided excellent service to us that day. I couldn't help but watch the two girls at the hostess stand as 1) the restaurant was not yet busy, and 2) I could not believe how lazy and unprofessional they were. The brunette continued to lean on the hostess stand with her back up against the wall. The other girl was hanging out just to hang out and together they talked to each other while the young male staff kept circling past to flirt with these two girls. At one point both girls were running fingers through the hair of a young male staffs long afro.. Really? You work at a restaurant and are finger combing hair in front of customers. Gross. If there was a manager working he did not address his lazy hostess nor the young men stopping to flirt but worked around them and did his job. For the most part the food was decent and the restaurant appeared clean. It's a chain and you can't expect too much but the staff. That too cool hostess needs to move along. She just encourages her peers to not work while she holds court at this BDubs in Forsyth. read more

Ordered the Buffalo ranch chicken sandwich, mainly because it's the only sandwich that states it comes with lettuce and tomato..... only to not receive anything but a small splotch of Buffalo sauce on one side of the chicken... and the chicken is rubber. Not again read more

We should have read the reviews BEFORE we arrived! We waited over an hour for our food. Our waitress was not at fault, as our order was taken soon after arriving, but she was also working the bar and outdoor tables. Food was not hot, but we were so grateful to get it that we were afraid to send it back. read more

I don't know why people do not love this establishment, for Decatur this is the best late night food you can find. This place is always open til at least midnight and they serve solid wings with many levels of spiciness, some okay salad options that have some level of healthiness, and a lot of beer. The service is there and not bad at all actually, and there's always something good on TV that you can watch while you're there. Is it a fancy restaurant, no it's BWW...if you're expecting fancy then get out of Forsyth and go downtown. But really, this place deserves better than it's been rated. I've never had a bad experience. Love the Blazin wings...the Wild wings are a little out of control. read more

Don't come here I've been waiting over an hour for a small order of wings not worth the time. I'm about to order a pizza.

Called 3 times before anyone answered. Was told the wait was only gonna be 20 mins and ended up waiting over hour and half for 20 wings.

The service industry is dying and this place is leading the charge... I came last week and waited 15 minutes and never got served. This is even though the dining area was empty and the bar was less than half full. I had no less than 4 waitresses and a manager walk by my table multiple time and was never waited on. I eventually left. Gave them another shot tonight and service wasn't much better. The food was decent but overpriced for what it is. I would have stayed for a couple more beers but waitress brought us our bill without even asking if we would like anything else. I don't make a habit of begging people to take my money so I think I'll refrain from returning for a long while. read more

Placed a phone order to go/pickup. Was on hold for about 8 minutes before we got our order placed. Order was ready on time, but when we got home, realized they had forgotten to include almost half our order - no boneless wings, no bleu cheese, no carrots. So, we called the store to speak to the manager so we could get a credit on our card as we live over 30 minutes away from this store. The clerk who answered the phone placed me on hold to go get the manager. It has now been 36+ minutes on hold. There was a light crowd in the parking lot, now I know why. DO NOT GO TO THIS BWW STORE!!! Horrible service!!! read more