I was SO excited about this website to find they could put a company logo on a gift basket. How perfect for gifts to clients! I know it's now December, but they just seem unorganized/too busy to help me. I couldn't find a similar product online so I really wanted business to work out. It seems it is.. but I had to call/email each day (5 days total) because I haven't gotten a clear response they received all the ordering information I sent. They said they would forward my message, but the next day no one got back to me. I asked my contact there twice why she hasn't got back to me yet, she just dodged the question and gave me a promise of confirmation which I can't 100% trust. I hope she follows through. Even if she would have said, "It's Christmas, there are so many orders," or "We are very short staffed right now." That would have been fine but I feel like she just ignored me and my concerns. Disappointed in the lack of confirmation/contact with client on an expensive order. read more

This is the first review i've ever taken the time to write in my life. If I keep just 1 person from using this vendor, I'll feel a bit better about my experience. Ask to talk to the business owner "Scott" he is a real gem!! (sarcasm implied) They have a horrible attitude, no problem resolution in place, and are rude to boot. When I asked Scott if he could ensure delivery (on a large $8000 corporate order) he told me my business wasn't worth his time and he didn't want it, then he hung up on me. buyer beware, this business owner should find a new job read more

Hi, I ordered a basket this past week. They have great customer service. I spoke with Lonya over the phone and Casey on chat. Both were very helpful and they basket was delivered on time as promised. read more

I made an order instructing them to arrive on Friday the actual Birthday! Guess what? The Birthday person received 2 days earlier which obviously messed up the whole surprise. But overall the gift looks amazing and i would recommend this shopping network to anyone I would just remind anyone to be very SPECIFIC about the day it should get there. read more

Beware!!! This company does not ship your order according to the shipping method the customer designates and PAYS for. I ordered a basket for my partner. I live in NY but wanted the basket to be delivered to Florida where we would be for the weekend of his birthday. I paid $50 for two-day shipping via fedex to ensure that the package would arrive on time. The shipping address I gave them was in west Palm Beach Florida but then I accidentally added NY as the city. So there were two cities in the shipping address. This was not a problem since Fed Ex saw the shipping address was all in Florida and shipped to the correct place. Regardless of the error I made, had my package been sent via 2-day shipping like a PAID for, it would have arrived with no problems in Florida on the day I needed it. However, Build A Basket saw that the shipping address had NY in it and took it upon themselves to send it via GROUND shipping instead. This costs HALF the price of 2-day shipping. Basically, they saw that they could ship it cheaper and decided to STEAL an extra $25 for themselves. As a result, my package did not arrive in Florida on time. AND they refused to refund my shipping fees AND stuck me with the return shipping fees. They had no right to switch the method of shipping that I chose and PAID for. I won't even go into how long it took me to get a hold of the manager to get this straightened out or how they wanted to charge me a restocking fee. NEVER AGAIN. They basically stole money from me. Complete scammers. Avoid. read more

I put in an order for my in-laws 10 days prior to Christmas for a basket to include yummies, martini glasses and two premium bottles of vodka. The day after Christmas, I received a call from the place notifying me they were out of the martini glasses and would I like to replace them with something. When I exclaimed that they were calling me the day after Christmas there was no apology just a grunt. This was for my in-laws! We are so embarrassed and mortified. I will never use this web site again and hope you don't either! read more

I ordered a beer basket for my son for Valentine's Day only to find that he unexpectedly had to leave town on business. He offered to pick it up from Fedex on his return but by then Fedex had returned the basket to Build a Basket. When I called them to ask for a refund I was told that their policy was no refunds. They happily kept my $50 worth of beer that I'm sure was shared among employees. Be careful of these internet retailers - all kinds of policies in place to protect them and not us, the consumers! read more

I recently ordered a bereavement gift for a very dear friend. Had I read the less than flattering reviews prior to ordering, I never would've used this company. The basket arrived with no message, even though I included one in the special instructions and then sent an email to be sure the message was received. I never heard back from the email so assumed everything was fine. Well it wasn't. My friend had to post a picture of the basket on Facebook asking "who sent this?" This was a $96 gift. It was so embarrassing that it arrived without a message. When I called to speak to someone about what happened, I was told that they didn't see a gift message in the special instructions..rather than apologizing, Josh, who said he was a supervisor, kept saying that he didn't see a message. He seemed so unaffected by the fact that I was so disappointed and embarrassed. If I were you, I would use a different company. From reviews I've read on several sites, this lack of customer service and attention to detail is the norm at this company. Lesson learned. I will never give this place my business again. read more

I ordered the $110 dollar basket of Absolut vodkas and added $90 worth of other items, martini glasses, crackers, pates, a martini book, a cocktail shaker and a few other things. My friend got the basket with only the vodka and box of crackers! They promised to send out the rest of the items to him. It's now 10 days later and he has not received anything! I don't know what the problem is with their order processing, but this is extremely frustrating. Plus I was charged of course the extra $90 with nothing to show for it! read more

Not being close to family, I decided to send my father's 60th birthday gift to him through a website. I figured what better present than a basket of beer and some birthday candles. There were tons of online sites that offer this service but I decided on Build a Basket because I could pick and choose what went in. I ordered his gift with 10 days to spare, paid 1/3 the cost of the gift for shipping alone and figured he'd have his gift in time. Imagine my surprise when his birthday came and went and no package, not even an email about the status. 11 days after I ordered his gift I finally got an email that it shipped and when I called to discuss why the shipment took so long, I got an incompetent woman who said "I don't know" over and over again. I received no explanation and no apologies. This gift would have been late for Christmas had I sent it for that instead of a birthday gift. This is a second rate company and the customer service is a joke. Do not use them when there are so many other good websites out there who will deliver gifts in a timely manner and have better customer service. read more