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    Built Off Self Success Dispatching

    5.0 (1 review)
    Closed 8:00 am - 1:00 pm

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    3 years ago

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    Van's Towing & Transport - My poor lil car

    Van's Towing & Transport

    (31 reviews)

    I requested a tow after my vehicle broke down leaving my subdivision. Since I previously had a…read moregreat experience with a driver, I passed on two other companies to call for their services in particular. However, after providing a very specific location at an intersection in my subdivision ( I pushed my car off the main road to a specific corner, five blocks from my house), I was repeatedly asked about the specific address of pickup for billing purposes. I couldn't provide an exact addres, but I volunteered an estimated address, since I knew I was on a similar east-west coordinate, and my own address was provided as well. The dispatch hung up on me, after insisting that the address was necessary for billing, and I said that I didn't care about the cost, I pretty much knew the cost in advance, and that an additional block for a 5 block tow would not significantly change the cos, I just wanted an 'F ing tow. exasperated, as I was. I called back to complain 15 minutes later, discussing the unacceptable situation with a person who claimed that they were not the same person I had talked to 15 minutes earlier. I wanted it to be known that people who are calling for tows are not in good situation and frames of mind, and I had already moved on to a different company for my tow, but I would definitely have a conversation with someone in charg. I am unlikely to call them again for service.

    Worst customer service they put me outside waiting frozen just for to get my stolen car. They said…read morewe cannot take customers inside. You have to wait outside. They deal with only customer at a time.

    Built Off Self Success Dispatching - vehicleshipping - Updated August 2026

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