I took a beginner basics handgun class here and it was great! Learned lots. Spent the first hour in…read morethe classroom then the remaining hour & a half'ish on the range. It was exhilarating! Then recently did a transfer and it was a breeze. No appt needed. Walked in on a Friday evening and was helped immediately. The person who processed the transaction was super personable and knowledgeable. I think his name was Jake. I also met their trainer Ziah that day (sorry if I misspelled). He was very nice and welcoming. Everyone there was great!

I bought a vintage revolver from Trop Gun Shop in January of 2022. They missed something on a form…read more(would not tell me which form), and in February called to tell me I had to drive 60 miles round trip to fix the form. When I pointed out the issue with that, they said they would mail it certified. (Hint: They failed to do so). Fast forward to June of 2022, and they are calling again with the same problem after dropping the ball back in February. They seemed 'cranky' when I suggested they work on their communications, and I read them their own messages from February. 'Troy' threatened me with calling the state police over the issue! I called the state police myself to find the proper way of fixing the paperwork mistake, and I'll be making the drive to see for myself the form is done properly. Now, I'm told by a Trop employee that 'Troy' there is an expert on compliance, and the state police supervisor in charge of their firearms compliance section (when I called) in PA is wrong about how the paperwork must be handled. Pardon me if I take that with a grain of salt. I worked for years with PA government compliance folks and found them very knowledgeable indeed. I have been in the store since February to buy another firearm, and I've purchased 5 or 6 firearms from Trop in the last year or two, but obviously won't be doing so again. No worries though. They've never actually seemed happy when I spent money there. As a retired businessman and teacher, I like to see what makes a business tick. After this surprising treatment from what is actually a 'value added' seller of common commodities (A business that sells common items and makes its mark with service), I turned to Indeed.com to see how their employees have been rating them. There, the picture became quite clear. (Another hint: rated 2.7 out of 5 on both Indeed and Glassdoor by their own employees). I recognize the huge investment Trop has made in their locations, but in a business that thrives on customer service, I don't think their management has deciphered the path to success. There are any number of firearms sellers in this area that are noticeably happy to have customers. Reading through Trop's reviews on various sites, I see that my poor experience was just one of a multitude. I'll say I understand the other reviews based on my own experiences there. The place LOOKS great, but their employees seem unhappy, are often surly, and the operation appears disorganized and badly managed. The times I was there at the store picking up a purchase, I never once failed to see customers leave after being unable to get help at the counter while employees ignored them. Nice place, if they ever figure out why they are in business.

Amazing service! Sold my gun there and my fiancé and I ended up staying to chat with the owners…read more Will be back!

I bought a Smith & Wesson revolver with case and papers from BWO online listing, and Tom was just…read moreexcellent to deal with and kept up communications, and provided a tracking number. The gun was accurately described and arrived in excellent condition, with an extra bonus of a holster included. I'm very happy with this revolver and the excellent customer service I received from Tom of Backwoods Outfitters. Honest, courteous, and excellent communications! Thank you!

Very good place to buy a gun,good prices but don't expect smiles from those employees.Get your gun…read moreand go( please pay first)....

Reasonable prices on the gun range fees, knowledgeable and friendly staff in the store.read more

Big store, too big for current staffing levels. No service…read morebecause store is very Short staffed and not knowledgeable when you are able to get help.... Shoes are in the back so good luck getting anyone to help you. Go somewhere else like a locally owned soccer/rugby/lacrosse store. Better prices too. Soccer post across the street behind Home Depot.

[835] We were in the…read moreLancaster area so we visited this Dick's location for ski gear. The manager came to help us and we were able to find MOST of what we need. They had zero warm gloves for boys. The youth/kids display was all girls. Picked up womens gloves, goggle and a bunch of other items. If I am in the area I would visit again.

Not sure you can depend on them for firearm needs because they scheduled a USCCA Class and did not…read moreshow up to conduct the class. They don't answer the phone or email and their voicemail is full. There was a parking lot full of class participants and no Instructor. Not recommended!

Pricing is fair. Great service, dealt with Haze. One of the better ffl's in maryland. Yes they are…read morea class 3 dealer. Get your cans b4 they gone!

Customer service really good and they got really great selection store is very organized alsoread more

Was sold a box of ammo that didn't fit my rifle. John, the salesman, first Implied that I had…read morealtered the rifle, which I did not. Then said He sold me what I asked for and would not refund my money. I will not be returning, nor will the guys I shoot with.

They've always had what I was looking for as far as cleaning supplies and ammo and the prices were…read morefair. The selection for accessories and ammo are large. There is a range and the selection of guns for sale is good.

Went there to place an order for 4-gun magazines, which they did over their computer and was told…read morethat when they come in they would contact me by email. Waited several weeks and no email (no word about order). Went to the store and was given attitude (told me not in yet). Waited another week and called several and was hung-up on. Staff thinks they are somebody's, when they are nobody's. Filed complaint with card issue and reversed my charge. DON'T SHOP AT THIS LOCATION, GO TO RECOIL SPORTING GOODS (better service and more friendly). Go elsewhere.

What a grande place to locate fishing Hunting and bbq…read morecamping supplies. There's ample lighting there's snacks galore and stuffed animals Priced well Ample parking.Remember to join you get discounts and freebies Customer service was exceptional a must try

What an amazing store !…read more There is something for everyone to be found inside of the walls of the bass pro shop . We got a few really good deals today . The story is clean well laid out, and they have a massive aquarium of local fish of Pennsylvania along with an amazing collection of taxidermy animals . Service was impeccable. You were easily able to find someone if you had questions and they would take the time out to look around for you if you needed something specifically.