They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

I am extremely disappointed with my experience with this office. I called to communicate an…read moreimportant concern and was shocked by how rude and dismissive the staff member was on the phone. What was especially frustrating was being told that what I reported would not be documented. I expect a medical office to take patients' concerns seriously, listen respectfully, and accurately document relevant information. Instead, I felt dismissed and treated as though my concerns were an inconvenience. Regardless of how busy an office is, patients deserve to be treated with basic courtesy and professionalism. Based on this experience, I would not feel comfortable recommending this office to others.

I have been going to BAFC for many years, when Dr. Wilcox retired I was transferred to Dr Emily…read moreStraw...wow! She is great. So caring and thorough without being pushy , her assistant, Darlene is a gem also. I cannot say enough good about the genuine care I have received here, highly recommended.

They seem to be very kind and able. However, when I needed a foot specialist to deal with my severe…read morebunion, the doctor did not approve bunion surgery, yet referred me to a local surgeon. He did the surgery and I'm pleased because I can wear shoes and walk now. Also, during Covid times, I was vaccinated, but was told that I was lying and would not be allowed into the clinic. I was vaccinated and it is in the county records. Also, they do pelvic exams, but didn't seem to know how the tools work. I was pinched and shoved in the vaginal area. There was no other person in the room when these exams took place. It was painful to walk afterwards.

My family and I receive our primary care from the providers at this practice. We have received…read morecompetent and responsive care without exception for the last eight years. I have observed that the practice has made recent administrative improvements to address some of the issues raised in other reviews. I appreciate that they serve as a teaching site for healthcare students. I would recommend Dr. Paquette, FNP Littlefield, and FNP Lowe without reservation.

In 2018 and in 2020, I was seen for breast cancer and was treated well by Dr. Kohler and staff…read more In 2025 I was seen to have an infusion to treat my recent diagnosis of osteoporosis. I was treated with kindness and efficiency. I'll be back next year for the same.

I had breast cancer last year and I don't think I've ever been treated better in a hospital…read moresetting. The speed of communication from the hospital to the Cancer center and everything in between was lightning fast and every person that assisted me or provided care was incredibly patient and kind. The whole center itself is very calming and pleasant to be in. I received excellent care and recommend any person dealing with cancer travel to traverse city.

I have been a patient of Dr Selle for several years. He is the best Doctor I have ever had! Under…read morehis care lost weight, lowered my A1C, and has maintained my good health..5 out of 5 stars..same with the Staff, friendly and efficient. Thanks!!

My family and I see both Dr Rutkowski and Dr Selle. We have been very pleased with both…read morephysicians. They are kind and compassionate and listen to the patient's concerns and answer questions. We rarely have a long wait in the office. The nursing staff and the reception staff are also exceptional. I highly recommend this practice.

Excellent care here! Had to go to urgent care while on vacation. Planned to go to Bayside Docs…read morebased on reviews... but it closed in July 2022 - we learned upon arrival. Registration was easy over the phone upon arrival. Phone number is on a sign out front. It's located in a medical center. Can't speak for anything other than urgent care and pharmacy, but they were outstanding. Registration was 5 mins over the phone from the car. Triage RN was professional, efficient and friendly. We saw a PA by the name of M. Hays. He was excellent, very competent and good bedside manner. Pharmacy was quick, friendly and professional. Highly recommend this place. Urgent care hours are longer than claimed under this title. See Munson Urgent Care for proper posting of hours of operation.

When you go to a doctor (this is for the foster family primary care in the building) for answers to…read morea problem and they do test but takes 2 weeks to get any results then no real answer and have to contact them for what the results are and it takes 4 weeks for a call back and they are impatient on the phone like you are a burden this is a problem. Young adult who is having issues with back and still no real answers not a call from doctor at all just nurse assistant who doesn't seem to care and should not be in a job that you should be patient and caring who just short answers and not real answers to the question you have. I would highly not recommend them.

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

Easy to make an online appointment. Beautiful, clean office. Very nice and efficient receptionist…read more Excellent, kind and knowledgeable nurse practitioner. She explained why what was prescribed by my regular doc for poison ivy relief didn't work - right drug, but not the right dosage prescribed!

Highly recommend. We were in town looking for wedding venues when my daughter started feeling…read moreunder the weather. We signed up for an appointment online, drove down, and were see right away. In under 20 minutes, she had a diagnosis and meds ordered. The facility was very clean and staff friendly.