They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

My family has been twice and hardly had to wait for either visit. Kind and attentive staff, front…read moredesk folks were efficient. They consulted on a tough skin rash my young son had and supported his treatment plan. Plus, the rooms are well-lit and clean.

Zero stars. One, because they won't allow a zero. Waste of time. Joni, the PA can only diagnose…read morerespiratory illnesses based on a flow chart, and doesn't know lung sounds for beans. She misdiagnosed my daughter's pneumonia, talked us out of an xray while on vacation because it would have taken two days to get the result from off site. She needed nebulizer, steroids, and antibiotics. What she got? Cough medicine to suppress the cough ( wrong) and an admonition that bronchitis " can only be viral". ( wrong again BTW) Drove 3 hours home, visited another urgent care for an xray.... And guess what? Probable Bilateral lower lobe pneumonia/bronchitis. But hey... you've got free slushies, pac man, coffee and ozempic on tap so that offsets having a competent practitioner, right?

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

Munson Frankfort and TC were absolutely incredible yesterday responding to my accident…read more Thank you so much for the prompt and amazing care you gave me during an emergency. Your entire team is absolutely top-notch.

I had a CT scan at Munson TC on the 23 of January. My doctor has yet to get any results from this…read more My question is how long does this take to have someone read the scan. I am freaking out because it was of my lung. I would like to know if I need to worry that it is cancer or not. I think this is very unacceptable to make me wait for the results. If I had another chose for a hospital I would go there.

Labor & Delivery For such a special event in peoples…read morelives... we had a scheduled induction at 40 weeks. I ( grandparent) drove in from Florida, another set of grandparents drove in from Indiana... the father of the baby was released from police academy (just for birth, then he was to return to academy). Munson advised us of a cancellation time which was not followed by them. They called as we were preparing to leave for the hospital. First they said they had no beds.... then in same phone conversation it turned into not enough staff. Nurse on phone said she would call right back after talking to manager/charge nurse.... Waited, waited, waited... meanwhile they are calling dads phone, leaving a message to call back, but leaving an incorrect call back number. Nikki the charge nurse/manager gave some excuse, contradicting stories and said they will call in the morning to reschedule ... which they did, but canceling again. Said to call back at 10am, which we did and they canceled again. No regard as to father missing two days of training and his only maternity leave at this point... family in from all over. Then they called and asked us to reschedule with a side note of canceling again. Finally get a medically necessary induction date for 11 days post due date (10/13). Daughters water breaks on the 10th. Get to hospital and it is confirmed. Started pitocin at 9pm. A bald male anesthesiologist came in to do an epidural and was SO NASTY even the nurse was shocked at his behavior, not to mention he was rude to my daughter and hurt her. Needless to say epidural had no effect until a female anesthesiologist came in and asked my daughter to reposition and she gave her some medication and it worked. Daughter goes into active labor at about 4am.... She is ready to push by 8am, doctor goes and does a C-section and missed my daughters delivery. Nurse delivers the baby with cord wrapped around baby's neck and lays it on daughters stomach not even looking at cord tightly around neck. Dr. comes in and grabs baby and gets cord unwrapped from neck.... Now waiting for placenta to be delivered. Placenta out and my daughter start's hemorrhaging horribly . Dr spends the next hour and a half stitching my daughters 3 degree tears while losing over 2 liters of blood. So now she needs a transfusion, medication for the blood pressure, Pitocin for the bleeding and doesn't get any contact with baby. My daughter was so sweet and thankful.... Never lost her composure and from then on ALMOST all the labor & delivery staff was cold & distant. They made this first time experience AWFUL! The hospital staff in L&D (EXCEPT 4 nurses, one of who's last day working at this facility was on following Wednesday, were great) the male anesthesiologist that night were ABSOLUTELY AWFUL. Unfortunately the only hospital in the area... so they don't have to care. Our experience with first delivery AWFUL! Don't think my daughter will return to this hospital.

In May of 2023, this pharmacy gave me someone else's prescription in a group of 4 scrips I picked…read moreup. I took it for 16 days before they realized the mistake. They violated HIPPAA and put my life and health at risk. Then, they wanted to brush it under the rug like it was no big deal. DON'T USE THIS HORRIBLE PHARMACY!

Just had the rudest interaction with a patient 'advocate' at this office. (Beth) She was short,…read morerude, and impatient. I cannot remember the last time I've been spoken to in such a rude manner. Switching doctors immediately.

This is no longer a "family" practice, rather than another business hungry provider. After 5 days…read moreof asking a question about a medication refill and being completely ignored, I finally received a "no" with an extremely passive aggressive and degrading phone conversation with a medical assistant. I have had multiple occasions of passive aggressive communication or no communication at all with this provider. After struggling with light-headedness and migraines for a week, I went in for a 5 minute conversation with no tests or solutions. The doctor insisted it was a "hangover" when I've never really drank alcohol in my life. I wasn't informed on my insurance coverage change, and this 5 minute conversation was $60. I had an odd physical injury being hit with a golfball, and I could hear nurses speaking about my situation and laughing outside the room. Made me feel bad and uncomfortable for asking for a female doctor for my first Pap smear. I schedule visits only to be seen weeks later, and never with my primary doctor. My entire family, friends, and co workers have all switched from this provider as these experiences are widespread. This practice has turned into a money-focused business. There is no family-feel when receiving care.

I was visiting my parents from Los Ángeles and experienced a urinary tract infection on my travels…read more My father had gone here previously and had a great experience. The staff is working their butt off servicing both the Emergency room and urgent care. While I believe they could use a nurse practitioner to support with writing scripts for the urgent care folk, the service I got was professional, thorough and friendly. My understanding is that this is the only walk in urgent care in the area. I appreciate the hospital for continuing to offer this important service. One tip, make sure to ask for approximate wait time to set your expectations from the get go with the understanding that if some more serious case come to the ER, it might take longer than expected. Please be nice to staff they are doing such important work.