I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

They seem to be very kind and able. However, when I needed a foot specialist to deal with my severe…read morebunion, the doctor did not approve bunion surgery, yet referred me to a local surgeon. He did the surgery and I'm pleased because I can wear shoes and walk now. Also, during Covid times, I was vaccinated, but was told that I was lying and would not be allowed into the clinic. I was vaccinated and it is in the county records. Also, they do pelvic exams, but didn't seem to know how the tools work. I was pinched and shoved in the vaginal area. There was no other person in the room when these exams took place. It was painful to walk afterwards.

My family and I receive our primary care from the providers at this practice. We have received…read morecompetent and responsive care without exception for the last eight years. I have observed that the practice has made recent administrative improvements to address some of the issues raised in other reviews. I appreciate that they serve as a teaching site for healthcare students. I would recommend Dr. Paquette, FNP Littlefield, and FNP Lowe without reservation.

we have had colonoscopys here. both went great. my husband had survery here, did not have to pay up…read morefront with Medicare. I had a spinal cord stimulator put in 2 weeks ago. At this time no issues with dr. And his office staff. Copper ridge calls me 3 business days before, and tells me I will need to bring 6000.00 the day of surgery. (we all have 6000.00 lying around.) i Spoke to Medicare and they told me to go some place else. Never have I paid up front with Medicare. Longer story.....they made me paid the 6000.00 the day before surgey. Never again.

Hands down the only place I'll ever have surgery or let my family get surgery at. I have had 2…read moreprocedures there and my husband and daughter have had one each. The staff is fantastic and don't treat you like a number, but a person. The facility or beautiful and the leader in surgical excellence. Do yourself a favor, if your surgeon does surgery at both Munson and Copper Ridge, make sure you go to Copper Ridge!

In 2018 and in 2020, I was seen for breast cancer and was treated well by Dr. Kohler and staff…read more In 2025 I was seen to have an infusion to treat my recent diagnosis of osteoporosis. I was treated with kindness and efficiency. I'll be back next year for the same.

I have been completely satisfied with the staff, attitude, and comprehensive care for lymphoma…read morereceived at Cowell, so glad it's here!!!

My husband and I have been going to Dr Olsen for years now and he has…read moregotten us both off all medications we had been prescribed. With diet changes and some supplements , we are healthy now and so happy we have him for our doctor. I highly recommend him. Though it takes a bit longer to get healthy through natural remedies, there have been no side effects. Can't say that about the pharmaceuticals we were on.

Dr. Olsen has helped me straighten out health needs for my sons that no other doctors could help…read morewith anymore, including helping with bacterial infections that had colonized in my sons and had become resistant to all oral antibiotics. Their guts are better, they are calmer, and they have been sick much less since we started with Dr. Olsen.

I can't say that I wasn't warned. Dr. Jill Vollbrecht is less than worthwhile . I spent a…read moreconsiderable amout of time putting together a list of my health concerns and I walked out with her TOTAL disregard of anything I told her. I had a friend tell me to cancel and save my self some time and I thought that perhaps it was an exaggeration so I kept the appointment and paid approx. $260.00 for absolutely NOTHING. Don't waste your time on this woman. I'm not saying that she isn't friendly. The office girls were warm and inviting and Dr. Jill appeared to listen and then sent me on my way with nothing but a bill. She didn't address one thing on my list and shuffled me out the door with a big smile. I will NOT RETURN! TOTALLY WORTHLESS!!!!!

This office is outstanding! Friendly, professional, and dedicated to treating the whole patient.read more

I have no complaints with the anesthesiologist. I had cataract surgery on both eyes on two separate…read moreoccasions and each time the anesthesiologist were knowledgeable and friendly. The billing, is another story. Since a phone call is not considered a dispute of charges, I have sent letters three times to two different addresses on the statement showing that I paid the amount requestedWith a copy of the canceled check each time. The only response I receive is another statement in the mail! I have no idea how to resolve this. Very aggravating