I am extremely disappointed with my experience with this office. I called to communicate an…read moreimportant concern and was shocked by how rude and dismissive the staff member was on the phone. What was especially frustrating was being told that what I reported would not be documented. I expect a medical office to take patients' concerns seriously, listen respectfully, and accurately document relevant information. Instead, I felt dismissed and treated as though my concerns were an inconvenience. Regardless of how busy an office is, patients deserve to be treated with basic courtesy and professionalism. Based on this experience, I would not feel comfortable recommending this office to others.

I have been going to BAFC for many years, when Dr. Wilcox retired I was transferred to Dr Emily…read moreStraw...wow! She is great. So caring and thorough without being pushy , her assistant, Darlene is a gem also. I cannot say enough good about the genuine care I have received here, highly recommended.

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

They seem to be very kind and able. However, when I needed a foot specialist to deal with my severe…read morebunion, the doctor did not approve bunion surgery, yet referred me to a local surgeon. He did the surgery and I'm pleased because I can wear shoes and walk now. Also, during Covid times, I was vaccinated, but was told that I was lying and would not be allowed into the clinic. I was vaccinated and it is in the county records. Also, they do pelvic exams, but didn't seem to know how the tools work. I was pinched and shoved in the vaginal area. There was no other person in the room when these exams took place. It was painful to walk afterwards.

My family and I receive our primary care from the providers at this practice. We have received…read morecompetent and responsive care without exception for the last eight years. I have observed that the practice has made recent administrative improvements to address some of the issues raised in other reviews. I appreciate that they serve as a teaching site for healthcare students. I would recommend Dr. Paquette, FNP Littlefield, and FNP Lowe without reservation.

My husband and I have been going to Dr Olsen for years now and he has…read moregotten us both off all medications we had been prescribed. With diet changes and some supplements , we are healthy now and so happy we have him for our doctor. I highly recommend him. Though it takes a bit longer to get healthy through natural remedies, there have been no side effects. Can't say that about the pharmaceuticals we were on.

Dr. Olsen has helped me straighten out health needs for my sons that no other doctors could help…read morewith anymore, including helping with bacterial infections that had colonized in my sons and had become resistant to all oral antibiotics. Their guts are better, they are calmer, and they have been sick much less since we started with Dr. Olsen.

Excellent care here! Had to go to urgent care while on vacation. Planned to go to Bayside Docs…read morebased on reviews... but it closed in July 2022 - we learned upon arrival. Registration was easy over the phone upon arrival. Phone number is on a sign out front. It's located in a medical center. Can't speak for anything other than urgent care and pharmacy, but they were outstanding. Registration was 5 mins over the phone from the car. Triage RN was professional, efficient and friendly. We saw a PA by the name of M. Hays. He was excellent, very competent and good bedside manner. Pharmacy was quick, friendly and professional. Highly recommend this place. Urgent care hours are longer than claimed under this title. See Munson Urgent Care for proper posting of hours of operation.

When you go to a doctor (this is for the foster family primary care in the building) for answers to…read morea problem and they do test but takes 2 weeks to get any results then no real answer and have to contact them for what the results are and it takes 4 weeks for a call back and they are impatient on the phone like you are a burden this is a problem. Young adult who is having issues with back and still no real answers not a call from doctor at all just nurse assistant who doesn't seem to care and should not be in a job that you should be patient and caring who just short answers and not real answers to the question you have. I would highly not recommend them.

I have no complaints with the anesthesiologist. I had cataract surgery on both eyes on two separate…read moreoccasions and each time the anesthesiologist were knowledgeable and friendly. The billing, is another story. Since a phone call is not considered a dispute of charges, I have sent letters three times to two different addresses on the statement showing that I paid the amount requestedWith a copy of the canceled check each time. The only response I receive is another statement in the mail! I have no idea how to resolve this. Very aggravating

The talented Dr Nemec is now a part of this team! He does all sorts of lower body orthopedic work…read more He completely reconstructed my foot due to deformities and bad tendons. I was crippled in a brace. He did 9 procedures in all. It was a very long difficult recovery but I have a beautiful brand new foot now! He has only highly competent staff working for him both in the offices and the OR. His OR team is the best! Thank you so much Dr. Nemec and staff!

Instead of focusing on my care I had to listen to the staff's heritage history, which is not the…read morereason why I visited the office. It took the doctor two second to tell me my case is inoperable but gave no advice or other treatment options to ease my pains and discomfort. So pooey on him. Also the billing staff sucks royally!!! given the fact I am a biller so I know my stuff, they wanted me to pay for the whole visit eventhough they participate with my insurance. I gave them $100 and told them I will not see the doc if they charge me for the full visit. The receptionist promised me I would not be charged.. After several phonecall or left messages I am finally getting my overpayment back, so i was promised I dont have it yet. Could not recommend this place for anything.....

Easy to make an online appointment. Beautiful, clean office. Very nice and efficient receptionist…read more Excellent, kind and knowledgeable nurse practitioner. She explained why what was prescribed by my regular doc for poison ivy relief didn't work - right drug, but not the right dosage prescribed!

Highly recommend. We were in town looking for wedding venues when my daughter started feeling…read moreunder the weather. We signed up for an appointment online, drove down, and were see right away. In under 20 minutes, she had a diagnosis and meds ordered. The facility was very clean and staff friendly.