Been a customer for around 18 years. Rich and staff installed my household and yard system (audio…read more& visual) and have always taken care of my needs throughout the years. Unfortunately it appears they are no longer in business...the phone line doesn't go through and the website is not accessible. It's disappointing to say the least and unfortunate that the customers weren't notified in advance. Now I have to figure out who's the next best option.

Brian was great and never gave up until he solved our network and sound bar issues. They replaced…read moreseveral components that were higher quality and didn't charge a dime for it. This is a professional and trustworthy company. Thank you ProAV!

Walked in by chance and was met with such a friendly spirited and passionate audiophile comrade who…read morewas so open to spend time and share with me. I can't wait to find a chance to check back in. Top notch and truly a quality nobleman of what hifi audio is about to me. Thanks Tim!

For the price of a second hand Porsche you can have a sound system worth a Ferrari…read more Vivacious trebles that sparkle like a coastal chandelier hit by a chilly ocean sunrise. Bass so full and concentrated, it makes my coffee dance into drops. And the mids? Ahhh the mids. It's like love. True, mad, first love. Taut and perfumed like an exotic spice wood violin bow, warm-honey rich and loving beyond generosity. My special order speakers have yet to arrive, but already listening to the sound system that Tim made for me is how I imagine picnics in heaven. Tim was in craft, he is in art. Expect directness, honesty, detailed instructions. Tim walks the fine line between grace and sternness, and comes through with grace. Way ahead of the competition.

I cannot express my gratitude for Best Buy Stockton team. I had a horrible experience in Best Buy…read moreVallejo due to an open box item I was trying to exchange within the 15 day policy. I was treated as if I caused the damage to a laptop I purchased. The manager was really rude, he flat out denied me and said "well I don't know how it looked it before you bought it, etc." I really never understood his reasoning since I was within the 15 day return with a RECEIPT & all of the accessories included. I told him the screen was glitching, even showed him a video I recorded while it was happening and he accused me of causing the water damage. I told him I bought it open box and took the risk, why would I waste anyone's time to lie and return it? I wanted to change it and buy a new one knowing I'll have to pay more. Only one person in that store seemed like they like their job or are willing to help. I left, called customer service and asked about the policy. I went to Best Buy Stockton - I explained what happened to the tech specialist manager in Stockton and he was understanding and amazing!! I truly just wanted to purchase a new laptop top without any issues. He said I was within the 15 day returned policy and he was able to give me Advice on which warranty to purchase should anything happen to the brand new lap top. I've never had any issues with Best Buy Stockton. THANK YOU ZACH, C! Give them another chance, you won't regret it.

Exchanging the Apple Pencil for the Apple Pencil Pro…read more Checkout line is zero people I'm next and I have my receipt. No brainer Even exchange Same price Easy peezy

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Short version: 5…read morestars. Best of class in San Francisco for people who love music. Go there for good gear selection, good conditions to try stuff, honest expert opinions (that will challenge you), and professional service. Long version: I have been shopping at the San Francisco location for close to a decade now. Over that period, I bought three or four pairs of headsets, a turntable, and a tube amplifier, along with a set of random accessories. So, presumably, somewhere under $10k total. I am not rich by any standard, and every purchase usually takes me months, sometimes years before I make a decision. I have also, during that period, bought equipment from other shops as well (specifically a number of DACs that they do not carry), and sometimes online. On the "issues" side, I brought back my amp and they got it serviced for free, working with the company (something was defective with the power unit). I also had to replace the cartridge of my turntable (broken by a (now) former friend), and they got me a good discount on the replacement. Every time, this was handled seriously and professionally. What I like with Music Lovers: - I never feel pressured to buy anything - they let me hang out in the store for extended headsets listening sessions (yes, you have to show that you are serious about this, not just passing by) - when asking ahead of time, they will setup a listening room for me with a reproduction of my existing system for a test session (just that is gold) - they know what they are talking about - they are not afraid of having opinions and sharing them - not (too much) audiophile bullshit - their brand selection is satisfying - you can score good deals on pre-owned, demo units, or previous-gen - they are responsive Now, reading some of the negative reviews, I thought I would add a few words to help people make the best of it - or decide it is not for them. The most recurring complaint is that "they are arrogant", "customer service is disrespectful". Yeah well, this is audiophile territory. People in this are driven by passion before anything else. So, what do you want exactly? Passion, but without passion? Yes, they will dish out on gear WX, or push gear YZ, or might look down on you if you claim that your gimmicky Wirecutter-recommended-gizmo is awesome. Deal with it. Drop the entitled American customer attitude. Just because you have money does not make your every dumb view worthy of respect. If you can't tell the difference between an honest opinion and "bad" customer service, then you should go to Walmart. "Talking down to you" and out of your shitty takes is them doing you a big service, instead of sucking up to you and selling you whatever overpriced cool-aid. No one is forcing you to agree with their opinions, or get passionate yourself. Just take these in for what they are (informed, expert views), do some side reading and research, develop your ear, and test yourself to figure out what is good for you. Agree with what you can confirm. Then ignore the rest. Simple. At the end of the day, this is not so much about their attitude than it is about yours: are you in it to find gear that you objectively like? or for the "shopping experience", to have people polish that oversized ego, hypnotizing you into buying the latest over-hyped idiocy? Loving music is very much like loving wine. It is hard. Nothing is obvious at first. It is exclusive. It's about honesty, and developing that ability to focus on intrinsic qualities rather than whatever a gullible market say is good. It takes a lifetime of commitment to developing that organ. So, do you expect reverent staff feeding you, ad-nauseam, that disgusting, sticker-buyer $500 Napa Chardonnay? Or do you want to learn something about wine and get to experience that Chablis Grand-Cru? Have fun, music lover :-).

Worked with Saul and Sienna. What a great combo! Really…read moreknow their stuff. My husband was able to get exactly what he wanted.

We had a tough set up at our home that was over ten years old and in need of a real overhaul with…read moresome pretty complicated situations involved. Our first priority was a new TV and a new receiver and getting confirmation this team could do the work. Well, they can and not only can they do most anything you need, they do it with patience, lots of grace, a sense of humor, total dedication to perfection and without ripping you off. Once you start talking to the people who work here you will find that most of them have been there for over a decade and some of them have been there almost two decades and that's because they love what they do and it shows in every aspect of this process. We had an initial consultation which they credit back to you if you have the work done and then we made our choices with tons of guidance based on our budget and needs. The team came on the day of install and they were clean, professional, knowledgeable and just plain good guys. We had one little hiccup after they left and they immediately came back and fixed it. We started with Quincy in the store to pick out the TV and eventually started working with Alex for the entire set up and he sticks with you through everything until the very end, even follow ups. He's easy to get a hold of and responds directly. Lloyd came to do the once over for install and the guys who came to do the work were Desmond and Alan. I really can't recommend them enough and they made what we thought was going to be a difficult and hard experience something that we quite enjoyed and we are super happy with the end result. Here's hoping it lasts at least another ten years!

I would highly recommend Knight Sounds Entertainment for any large or small events needs. Carlos,…read moreRalph and their team I worked with was wonderful! Very professional, kind, and they well prepared on our 200+ peoples event. Set up all audio, video system with a quick turnaround time as well. Ralph so pro, was extreme flexible and listened to exactly what we wanted and the finished perform beat our expectations. I'm so glad I chose Knight Sounds Entertainment.

Great people, great music!! Very reliable and the music is always great. Very easy to communicate…read morewith and literally have everything you need.