I brought my vintage Marantz 2265B to Stereo Advisor after purchasing it on Facebook Marketplace…read more The receiver had two known issues when I bought it: the left phono input channel did not work, and the FM tuner was nonfunctional. After researching repair shops that specialize in vintage audio equipment, Stereo Advisor seemed highly recommended, so I drove about two hours each way from Fresno to have the unit serviced. When I dropped the receiver off, I explained the issues in detail and specifically requested a full diagnostic and repair evaluation. I also clearly explained that I work night shift in an ICU and asked to be contacted by email or text only so I would not be woken up during the daytime between shifts. Despite providing both my email and phone number on the intake form, I still received phone calls during the middle of the day while sleeping. A few days later, I was told that several capacitors, relays, and power board components needed replacement, that the FM tuner required repair, and that additional diagnostic work would be needed on the RCA/phono section. I was quoted roughly $500-$600 total including the initial $100 deposit, which I approved. About two weeks later, I received another daytime phone call saying the receiver was ready for pickup. I drove back to Modesto, paid the remaining balance, and was told the receiver had been fully tested and was functioning correctly. Unfortunately, after finally setting up the system at home once my speakers and turntable arrived, I discovered that the exact same issues were still present. The left phono channel still did not work, and the FM tuner still did not function. That was extremely frustrating considering the amount of money spent and the amount of travel involved. While I was given a bag of replaced capacitors and components, the original problems I brought the receiver in for were not resolved. The most disappointing part of the experience was being told the unit had been tested and repaired when the two primary issues remained unchanged. Combined with the repeated disregard for my requested communication preferences, it left me with very little confidence in the overall service experience. Based on my experience, I personally would not return for future vintage audio repairs.

I'd really want to give one star, but don't want to get filtered. Luis' biggest problem is that he…read moreis very arrogant. If something does not go well with his repair he makes excuses for everything and will call you crazy or insane. I took a nice vintage higher quality Fisher DD 300 direct drive cassette deck in for service. These direct drive players all have the same issue - glazed idler tires that inhibit take up of the tape. I spent $502.00 at his shop for him to replace the idler tire and do other service to it. When I got it back it appeared to work well, with the exception of tapes now sliding off the pinch roller and wrinkling resulting in a gargled sound. I emailed him within a few days and this was his response: Luis G Galvez Fri, Aug 2, 2024, 10:20PM to me The unit came originally with a high viscosity fluid in the door mechanism to eject the tape slowly, you will notice if you eject the tape several times, the following ones won't open slow, that is the way it was designed, the tape before didn't do that because all the fluid leaked on the mechanism and had no fluid at all, gargled sound is usually produced by bad tapes or tapes that had wrinkles in it; I had tested the unit for a long time and is working as it should Luis Sent from my iPhone I continued using the machine a few more times before getting involved with work during the school year (I work in education). In May I went to use the machine again and had now discovered it had no take up. Knowing the machine was out of warranty, I contacted Luis to see if he could look over it in good faith and see if the failure was something different or, indeed, a failure on his part. This was his response: Luis G Galvez Thu, May 8, 2025, 7:00PM to me Playing bad tapes is the number one reason to make the unit to fail, having the unit on top of the other units also make the unit to fail sooner, and another one is not to clean the heads and pinch rollers. We have recently received a lot of units for repair, please wait a couple of months to bring your unit in and hopefully we will have more time there, thanks. Sent from my iPhone On May 8, 2025, at 5:29PM, Miguel Hi Luis- My Fisher DD 300 has zero take up. It will not play any kind of tapes. I used it a handful of times only. What do you think went bad - idler tire? Can you help me? The repair was 502.20. Was hoping it last a little longer. Thanks. I replied back to his email and said I'd call him later as he instructed me. My Reply: Miguel Olea May 8, 2025, 7:26PM to Luis Thanks. The tapes I played are short tapes that are clean and free of debris and other foreign objects. Nothing sits on the deck as it's on a shelf. I used it maybe a total of 2 hours playing time in July. Today I tried it and it slips FF RW and play has no take up. I'm pretty sure it's the idler tire. I remember it was replaced with one that you made. I know it's past the warranty but was hoping, given the very limited use and the fact that you fixed a double bay deck the month before for around the same price, that you could help me with the labor on this repair. Thank You! Sent from my iPhone When I managed to call him and tell him I wanted to take the unit back he became very defensive and begin calling me crazy and ridiculous. We ended up getting into an argument on the phone and hung up. I left him with this email: Hi Luis, Just want to let you know that I decided not to take my machine back to you. Obviously it is NOT a good deal or relationship for the two of us. I talked to the repairman in Michigan, the one who fixed my other DD 300, and he is pretty confident it shouldn't be a problem. Even though his repair is a "lousy way to do things" it works! I'm torn about leaving a review on Yelp or Google. As a learning experience, don't be so quick to judge people or become defensive and start calling them ridiculous, like you did to me. Also, don't right away try to blame bad tapes, in proper maintenance, or even component stacking as a result of a failed repair. I only played a few tapes and the unit ceased to operate. I'm not the first to bring this up as I've read a few other reviews from people with similar experiences. Please take it as a learning experience. Miguel Unfortunately it looks like I cant get the last email copied and pasted b/c I'm exceeding my word count, but I emailed him letting him know that different tech I sent the machine off to in Michigan found his idler tire replacement with lots of oil on it resulting in slippage. He also adjusted the solenoid and replaced the pinch roller so it wouldn't eat tapes any more. I emailed this to Luis and his response was more excuses and finished off by saying his famous line, "the reason the other tech was able to repair it and charge less was because I had already done all the previous hard work." Again, very arrogant and cocky.

Been a customer for around 18 years. Rich and staff installed my household and yard system (audio…read more& visual) and have always taken care of my needs throughout the years. Unfortunately it appears they are no longer in business...the phone line doesn't go through and the website is not accessible. It's disappointing to say the least and unfortunate that the customers weren't notified in advance. Now I have to figure out who's the next best option.

Brian was great and never gave up until he solved our network and sound bar issues. They replaced…read moreseveral components that were higher quality and didn't charge a dime for it. This is a professional and trustworthy company. Thank you ProAV!

The sound system here is seriously impressive, and the atmosphere is great when the place is…read morepacked. I ended up looking into AI noise reduction and music/noise removal tools https://noisereducerai.com to clean up the recordings, including Noise Reducer AI. It was useful for reducing some of the unwanted background noise while keeping the main audio more understandable. Overall, a really fun venue if you're there for the music rather than trying to capture perfect recordings on your phone.

I walked in this summer genuinely interested in getting into analog, and left having been told I…read morewasn't the kind of customer this store sells to. The owner didn't ask what I listen to, what I own, or what I was hoping to build. He told me he typically sells to people with the "means" and the "space" for an analog setup, and that he couldn't help me. That was the whole interaction. For context: I already run a KEF LS60 system with two KC62 subwoofers. The KC62 is roughly the size of a shoebox. Neither means nor space was ever the issue, and one question would have told him that. I don't know what he was actually reacting to, and I'll never know. What I do know is that a dealer who sizes up customers on sight instead of asking them anything is bad at the job. Plenty of shops in this city will take your questions seriously. Go to one of those.

I just needed a glass screen protector installed on my tablet today. And I was fortunate enough to…read morehave Liset take care of the install. My screen protector was installed without any bubbles or misalignment because she was so careful on properly adhering my protector to my tablet. I think I put off a year or more in even using my tablet because of difficulties in finding a person skilled enough to do a decent protector install. Thanks again Liset and my apologies if I happen to spell your name incorrectly.

Exchanging the Apple Pencil for the Apple Pencil Pro…read more Checkout line is zero people I'm next and I have my receipt. No brainer Even exchange Same price Easy peezy

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Great gear and great staff! This store has a wide selection and fantastic demo rooms. The staff are…read morevery knowledgeable and friendly. Spencer was very generous with his time and spent a good 45 minutes discussing speakers, and amplification with me. He also allowed me to demo a bunch of my favorite tracks. I will definitely be back next time I am in town!

Worked with Saul and Sienna. What a great combo! Really…read moreknow their stuff. My husband was able to get exactly what he wanted.

We had a tough set up at our home that was over ten years old and in need of a real overhaul with…read moresome pretty complicated situations involved. Our first priority was a new TV and a new receiver and getting confirmation this team could do the work. Well, they can and not only can they do most anything you need, they do it with patience, lots of grace, a sense of humor, total dedication to perfection and without ripping you off. Once you start talking to the people who work here you will find that most of them have been there for over a decade and some of them have been there almost two decades and that's because they love what they do and it shows in every aspect of this process. We had an initial consultation which they credit back to you if you have the work done and then we made our choices with tons of guidance based on our budget and needs. The team came on the day of install and they were clean, professional, knowledgeable and just plain good guys. We had one little hiccup after they left and they immediately came back and fixed it. We started with Quincy in the store to pick out the TV and eventually started working with Alex for the entire set up and he sticks with you through everything until the very end, even follow ups. He's easy to get a hold of and responds directly. Lloyd came to do the once over for install and the guys who came to do the work were Desmond and Alan. I really can't recommend them enough and they made what we thought was going to be a difficult and hard experience something that we quite enjoyed and we are super happy with the end result. Here's hoping it lasts at least another ten years!

I would highly recommend Knight Sounds Entertainment for any large or small events needs. Carlos,…read moreRalph and their team I worked with was wonderful! Very professional, kind, and they well prepared on our 200+ peoples event. Set up all audio, video system with a quick turnaround time as well. Ralph so pro, was extreme flexible and listened to exactly what we wanted and the finished perform beat our expectations. I'm so glad I chose Knight Sounds Entertainment.

Great people, great music!! Very reliable and the music is always great. Very easy to communicate…read morewith and literally have everything you need.

Carlos M. I have…read morebeen a costumer of future sound for about 10 + years when their installer Ken was around (RSP) but now the owner Peter has taken the sale and installing equipment. Around April 2026 I visited the shop in South City Ca. I was looking to upgrade my receiver he went right away and suggested a NAD receiver, also went on to demonstrate it with all his sophisticated gear, we decided to purchase and Have Install By him but he said I had to do some cable fishing thru my wall for him to run cables? He installed the receiver but at the same time wanted me to buy a remote valued at$2,050.00 (?) since I refused and return it now he does not answer my calls,Emails,text. Since the system needs tweaking. I will never buy a thing from him again,! On tap he charged me for install by the hour. Rip off.... Ps. Did not give me manuals nor equipment to set up speakers levels if needed.

Thank you Peter! My…read morewife and I had the pleasure of working with Peter from Future Sound, and we couldn't be more impressed. He took the time to walk us through the problems we were having with two separate systems. After Peter asked us specific questions, he knew exactly what the issues were with both systems. Peter was very professional and was excellent to deal with. He was very friendly, courteous, and as well as very knowledgeable. We recommend anyone to call Peter at Future Sound based on our experience, as well as others. In the future, I will continue to do business with Peter and his company. In this day and age, nothing beats the experience of having a true and knowledgeable individual who cares about taking the time with the customer to truly understand their needs.