Phenomenal customer service. Myself and a coworker scheduled an appointment to evaluate some…read morespeakers. We were hosted the next day by the most professional staff, and ultimately purchased what we demoed. I wouldn't hesitate to use Audio High again in the future.

It was a pleasure working with Paul to demo equipment. The store has a wide selection of…read moreequipment, with a number of items in my price range. I have recently worked with a few quirky sales folks at other stores, so it was a pleasure dealing with someone whose style I did not have to "manage" while also trying to audition equipment. The demo itself went smoothly, without some of the streaming issues I have experienced at other stores. Good job!

I just needed a glass screen protector installed on my tablet today. And I was fortunate enough to…read morehave Liset take care of the install. My screen protector was installed without any bubbles or misalignment because she was so careful on properly adhering my protector to my tablet. I think I put off a year or more in even using my tablet because of difficulties in finding a person skilled enough to do a decent protector install. Thanks again Liset and my apologies if I happen to spell your name incorrectly.

Exchanging the Apple Pencil for the Apple Pencil Pro…read more Checkout line is zero people I'm next and I have my receipt. No brainer Even exchange Same price Easy peezy

Super nice person I spoke to on the phone. She didn't do the kind of work I was looking for but…read moreshe was very generous with her time and really helped steer me in the right direction. I appreciate it.

Just had a great experience here. Dave repaired my well tempered labs turn table it's singing…read moreperfectly again. And Liz thank you for the great conversation! My time at your place was a nice experience. I will definitely be back. And will recommend you to my buddies.

I brought my vintage Marantz 2265B to Stereo Advisor after purchasing it on Facebook Marketplace…read more The receiver had two known issues when I bought it: the left phono input channel did not work, and the FM tuner was nonfunctional. After researching repair shops that specialize in vintage audio equipment, Stereo Advisor seemed highly recommended, so I drove about two hours each way from Fresno to have the unit serviced. When I dropped the receiver off, I explained the issues in detail and specifically requested a full diagnostic and repair evaluation. I also clearly explained that I work night shift in an ICU and asked to be contacted by email or text only so I would not be woken up during the daytime between shifts. Despite providing both my email and phone number on the intake form, I still received phone calls during the middle of the day while sleeping. A few days later, I was told that several capacitors, relays, and power board components needed replacement, that the FM tuner required repair, and that additional diagnostic work would be needed on the RCA/phono section. I was quoted roughly $500-$600 total including the initial $100 deposit, which I approved. About two weeks later, I received another daytime phone call saying the receiver was ready for pickup. I drove back to Modesto, paid the remaining balance, and was told the receiver had been fully tested and was functioning correctly. Unfortunately, after finally setting up the system at home once my speakers and turntable arrived, I discovered that the exact same issues were still present. The left phono channel still did not work, and the FM tuner still did not function. That was extremely frustrating considering the amount of money spent and the amount of travel involved. While I was given a bag of replaced capacitors and components, the original problems I brought the receiver in for were not resolved. The most disappointing part of the experience was being told the unit had been tested and repaired when the two primary issues remained unchanged. Combined with the repeated disregard for my requested communication preferences, it left me with very little confidence in the overall service experience. Based on my experience, I personally would not return for future vintage audio repairs.

I'd really want to give one star, but don't want to get filtered. Luis' biggest problem is that he…read moreis very arrogant. If something does not go well with his repair he makes excuses for everything and will call you crazy or insane. I took a nice vintage higher quality Fisher DD 300 direct drive cassette deck in for service. These direct drive players all have the same issue - glazed idler tires that inhibit take up of the tape. I spent $502.00 at his shop for him to replace the idler tire and do other service to it. When I got it back it appeared to work well, with the exception of tapes now sliding off the pinch roller and wrinkling resulting in a gargled sound. I emailed him within a few days and this was his response: Luis G Galvez Fri, Aug 2, 2024, 10:20PM to me The unit came originally with a high viscosity fluid in the door mechanism to eject the tape slowly, you will notice if you eject the tape several times, the following ones won't open slow, that is the way it was designed, the tape before didn't do that because all the fluid leaked on the mechanism and had no fluid at all, gargled sound is usually produced by bad tapes or tapes that had wrinkles in it; I had tested the unit for a long time and is working as it should Luis Sent from my iPhone I continued using the machine a few more times before getting involved with work during the school year (I work in education). In May I went to use the machine again and had now discovered it had no take up. Knowing the machine was out of warranty, I contacted Luis to see if he could look over it in good faith and see if the failure was something different or, indeed, a failure on his part. This was his response: Luis G Galvez Thu, May 8, 2025, 7:00PM to me Playing bad tapes is the number one reason to make the unit to fail, having the unit on top of the other units also make the unit to fail sooner, and another one is not to clean the heads and pinch rollers. We have recently received a lot of units for repair, please wait a couple of months to bring your unit in and hopefully we will have more time there, thanks. Sent from my iPhone On May 8, 2025, at 5:29PM, Miguel Hi Luis- My Fisher DD 300 has zero take up. It will not play any kind of tapes. I used it a handful of times only. What do you think went bad - idler tire? Can you help me? The repair was 502.20. Was hoping it last a little longer. Thanks. I replied back to his email and said I'd call him later as he instructed me. My Reply: Miguel Olea May 8, 2025, 7:26PM to Luis Thanks. The tapes I played are short tapes that are clean and free of debris and other foreign objects. Nothing sits on the deck as it's on a shelf. I used it maybe a total of 2 hours playing time in July. Today I tried it and it slips FF RW and play has no take up. I'm pretty sure it's the idler tire. I remember it was replaced with one that you made. I know it's past the warranty but was hoping, given the very limited use and the fact that you fixed a double bay deck the month before for around the same price, that you could help me with the labor on this repair. Thank You! Sent from my iPhone When I managed to call him and tell him I wanted to take the unit back he became very defensive and begin calling me crazy and ridiculous. We ended up getting into an argument on the phone and hung up. I left him with this email: Hi Luis, Just want to let you know that I decided not to take my machine back to you. Obviously it is NOT a good deal or relationship for the two of us. I talked to the repairman in Michigan, the one who fixed my other DD 300, and he is pretty confident it shouldn't be a problem. Even though his repair is a "lousy way to do things" it works! I'm torn about leaving a review on Yelp or Google. As a learning experience, don't be so quick to judge people or become defensive and start calling them ridiculous, like you did to me. Also, don't right away try to blame bad tapes, in proper maintenance, or even component stacking as a result of a failed repair. I only played a few tapes and the unit ceased to operate. I'm not the first to bring this up as I've read a few other reviews from people with similar experiences. Please take it as a learning experience. Miguel Unfortunately it looks like I cant get the last email copied and pasted b/c I'm exceeding my word count, but I emailed him letting him know that different tech I sent the machine off to in Michigan found his idler tire replacement with lots of oil on it resulting in slippage. He also adjusted the solenoid and replaced the pinch roller so it wouldn't eat tapes any more. I emailed this to Luis and his response was more excuses and finished off by saying his famous line, "the reason the other tech was able to repair it and charge less was because I had already done all the previous hard work." Again, very arrogant and cocky.

I have bought 4 bumpboxx products never had a problem I just bought a flare 8 pro and the the…read morevolume control spins in a circle I tried calling twice they said I would get a call back and nothing I didn't keep them box because I never had a problem so there's nothing I can now but they lost a good customer I will now buy JBL fuck bumpboxx by the way I have spent about 1300 Dollars on there products never again

My bumpboxx ultra stopped working and I wanted it fixed or replaced. It was still under…read moremanufactures warranty of 1 year. Tried to get it repaired or replaced and bumpboxx would not honor the warranty. Told me to go through amazon where I bought it. Amazon said I could not get a replacement or a refund because it was past 30days. Luckily I got a replacement thru the third party company that works with Amazon. Bumpboxx is not a good company. They don't honor their manufacturer warranty. Don't buy bumpboxx.

The audio gods of California! If you haven't been there,…read moreyou're missing out! Audio heaven. Steve really knows his audio and can build the perfect setup for anyone.

Looking to buy a new home stereo. After walking around for 10 minutes they never acknowledged my…read moreexistence in the store so I left. I'll go spend my 10 grand elsewhere. After being an audiophile for decades worst customer service experience.

All of the enthusiastic reviews are accurate: Steven is highly skilled yet approachable, and his…read moreability to explain actual and potential problems is amazing.

Amazing place for records and music enjoyment with different rooms for reviewing HiFi…read more If you have an old record player they will give you a free evaluation on course of action on repair or point you in the right direction to go. Great place for hosting an event.

I would highly recommend Honu Experience. We had a different individual (not licensed) and his…read moreassistant install our 2 systems and they did not quite finish. They promised to come back the next morning. We could not get a hold of them after that to answer our questions and finish the job. They just disappeared. We were highly frustrated. I happened upon Stan and Honu Experience after that and it truly was a 'whole nu' experience. Stan was straight up and showed me that our receiver was partially blown. He showed me how the previous individual had 'rigged' the wiring to partially work.....it gave us sound but not true surround sound. I really appreciate the fact that Stan was not afraid to show me the bad news and let me decide how to proceed. I happily went with his recommendation and got a new receiver which he arranged at a great price. Stan took the time to explain the system and showed us clearly what to do. Thank you Stan!!

To pricey for what I needed done. I'm not one for flat rate. I really don't have anymore to sayread more