LEXUS SOUTH POINTE WAS TOP NOTCH!
I was absolutely…read morepleased with this dealership because of the outstanding service I received. When I entered, I was greeted by Paul Koch sales manager and Blair product advisor with smiles, handshakes, and a feeling that the customer does really matters.
Cam, Celia and Blair never failed to please me and was able to accommodate to all my needs to allow me to leave the dealership as a happy customer.
This was my first experience with Lexus. I live about 45 minutes away from south pointe . I phoned the dealership, I spoke with sales manager PAUL .
I said , I am expecting to trading my Mazda CX 5-2014 to a Lexus 2017 NX 200 - series 3 sport and he said, "Great, I will arrange everything for you. his voice was very friendly and professional over the phone, that made me drive to south pointe within an hour.
When I went to south pointe , I was directed to sales manager Cam and product advisor Blair by Paul , I can't say enough about Cam and Blair as my sales contacts. Cam was outstanding. Cam went above and beyond to make sure I purchase the SUV I was most comfortable with. He spent a lot of time with me until I am fully comfortable about the brand. He gave me suggestions and advises but no pressure. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with . Thank you Cam, I really appreciate your excellent service towards me . You added a new customer to your dealership :)
AFTER I DECIDED ON A SUV, THE PROCESS WAS ABSOLUTELY PAINLESS. I WOULD LIKE TO THANK , PASQUALE TISI GENERAL SALES MANAGER
FOR GIVING ME A GREAT VALUE FOR MY MAZDA CX 5. HE WAS SO QUICK AND VERY PROFESSIONAL ON EVALUATING MY CX 5 MAZDA . ONCE A GAIN, THANK YOU FOR GIVING ME AN OPPORTUNITY TO BE A PART OF LEXUS FAMILY.
Then I was directed to Celia Chan, who is a financial service manager. She handled all the paperwork related to my trading and my new purchase, Celia was very friendly and carrying great customer service skills, We were still finishing up after closing hours and I did not feel rushed at all. I love dealing with Celia.
I was given a date to pick up my SUV , it was on 10 th but I wanted to pick it up on 9th, I called CELIA on 8 th evening and requested her to assist me on this, she arranged everything to me to pick up the vehicle on 9th including my registration for the new SUV.
My second day, I went to pick up my SUV and Celia had everything already set up for a smooth transition. She took care of my new SUV registration and etc... after I purchased my vehicle, I still contact Celia for everything related to my SUV and her response was so quick, prompt, professional and perfect. CELIA, gets to know her customers and guides them through each step of the purchase and after purchase . She wears a sincere smile and inner integrity that makes purchasing a vehicle a joy. Thanks Celia, will never forget you.
I supposed to pick up my SUV on 10 th but I wanted to pick it up on 9th, I called CELIA and she arranged everything including my registration for new SUV .
Due to my request, BLAIR product advisor came in on his day off to hand over me the vehicle, which I thought showed tremendous customer service. He had everything already set up for my new SUV including my Number plate ( thank you Blair for fixing my broken number plate , it looks good) . He has a excellent knowledge about vehicles ,
I was very satisfied with how he took the time to go over all the features of the vehicle. Blair thank you for being their for me on your day off and spending almost 5 hours to make things positive, BLAIR was very knowledgeable about the product, wasn't pushy at all, was patient, and really put us at ease... I was not scared to drive my NX that night ( Around 10 pm ) because of Blair 's excellent training . I would certainly recommend Lexus south pointe, recommend you give these guys a chance to make you the happy owner of a vehicle of your choice. They will work to make the deal acceptable for you. I will always give them first opportunity of any vehicle I purchase in the future.
