Our experience with the service department started out good but ended horribly. We were told the…read morevehicle would be ready in the late afternoon however when we arrived to pick it up we were told to wait we waited for over an hour to discover that our vehicle was sitting in the parking lot ready and waiting. When I went to the service counter to inquire about getting the keys I was told by two ladies that they could not give me my keys as I had to wait for the service advisor and he wasn't there. My keys were sitting on the desk and they were extremely rude and dismissive. I will not be back to service any of my vehicles at this location.

Although my review isn't about my purchase it is about the overall attitude that this dealer seems…read moreto have towards customers but also towards potential new employees. I made a special effort to accommodate the sales managers requested time for the interview and rushed from another interview only to arrive promptly on time and find out he was in a meeting and he would be with me shortly. I waited 15 minutes and it looked like the meeting was ongoing so I walked. I've been a successful sales professional for over 30 years and this is a symptom of a much larger problem.

Extremely dissatisfied with the lack of detail from Leduc Chrysler. I brought my 2019 ram truck in…read morefor an inspection and 100,000km fluid change and interior detail. I got a call from service with a few items that need to be addressed. One of the items was an oil change..... if they looked at the sticker in the windshield they would see it was completed less than 3000km ago. Then the "typical" air filters a dealership likes to sell. I explained that the engine air filter was replaced less than 3000km ago. He continued to say it was dirty and needed to be replaced. I finally agreed. They left the filter in the truck for me to look at.... Yes it has a touch of dust on the outside but the rest is beautiful and white like it should be with less than 3000km. Second item is they wanted to do a wheel balance which I agreed needed to be done. They charged me over $150 to clean some dirt from my rim... Ok fair. But when I went to pick up my 2019 ram truck after paying over $3000.00 for "service" they couldn't even be bothered to give it a quick wash. Maybe the guy who charged me $150 to clean my rims could have given it a quick rinse?? Third item: The interior/exterior detail was never completed. He did explain that the lady who does it went off sick. Ok I can understand but the truck was in the shop for 8days and there was nobody else that could do it?? The last item that makes me realize the complete lack of detail at Leduc Chrysler is, my driver door has an awful squeak to it each time you open it. Normally I just put a quick spray on it and it's good for months. The service guys were in and out of my truck numerous times and would have definitely noted the loud squeak. But couldn't even be bothered to give it a quick spray. The only attention to detail you will find at Leduc is when it comes to your bill. So disappointed.

Great place to deal with. I have been dealing here for years and from the minute You walk in there…read moreis a sense of family. Recommend this dealer to anyone that doesn't want that sense of high pressure sales.

Run away. Total untruths. Total disrespect. Had a tire…read moresidewall separation. Called and asked explicitly if it was covered. Told yes. Booked an appointment. Did not drive it for 3 days until my appointment. Arrived early. Well over an hour later and still with the car in the queue to get into service they said "you have a bulge in your tire". Yes!! We will have to order a tire. What? You bring me there and don't even have a tire for a Mazda 3?? AND it's not covered. What??? The only reason I waited three days and drive to the dealer was because it WAS covered. And then the service reception lady threw a snit when I said I would just leave. So I called my regular tire guy at integra and he had a tire in and repaired in 3 hours. Run run away from the LA Mazda.

Hello Jared (General Manager)…read more It came to my attention yesterday that you sold the vehicle I wanted and was going to purchase. I called you multiple times during the day yesterday to arrange the meet to purchase the CX5 GS 2022. I left you voice mails, spoke with Gurpreet (sales manager) to find out info. All I got was you were busy with customers. Well I was a customer as well and one that got no attention to the fact of you earning my business. I am especially shocked And disappointed that someone in your position would allow such lack of professionalism in business. To me this dealership now unfortunately reflects the used car shop down the road where a car sales man is out to only earn the cash and not out to earn cliental. Yes I did not put a deposit down but I thought my words were clear in that I'm going to purchase this vehicle. Besides, you didn't even ask for a deposit. Also the common courtesy would be to have called me to see where I was at with purchasing this vehicle before any of you moved forward. My frustration will be forwarded to Mazda Canada and another review along with word of mouth will be shared in respects to this incident and the in lack of professionalism this dealership presented. Times are tough yes, but you don't bring yourself to this level.

Someone needs to teach their service dept how to schedule appointments!!! I made an appt for 10 am…read morefor a simple oil change and got my car back 4 hours later! NOT exceptable!! When you book an appt it should get done within an hour not 4 hours! They made me miss an appt elsewhere at 2. I will go somewhere else next time for my oil changes. I'd rather pay $40-$50 more than to wait hours for a 15 minute oil change!! VERY DISAPPOINTED!!!

Worst experience of my life in buying a used car, where I have lived and bought cars and…read moremotorcycles in North America, Europe and Asia. They hide issues, no full disclosures, said all is checked while it was opposite. I thought that Canadian businesses are generally more honest than others but that dream was shattered after a purchase from this dealership. Not recommended . If you have no other options in buying a used car then take the vehicle to an independent inspection station and got it checked inside out. Dont trust a word they utter.

I have recently purchased a Dodge Journey, with the help of Nick Fahz, He has shown pride and…read morequality care to get my family in a vehicle that best suits me. Kids love it.

These guys are awesome, they helped me get into the car I was wanting and provided me with great…read moreservice along the way. I Highly recommend Carwest.

I have purchased two vehicles from the dealership and it is clear that their Customer Service is…read moreexceptional. Staff are friendly, personable, helpful, efficient with a very friendly community type environment. The sales representative that assisted me was Doug C. After a few years of visiting the dealership it was clear that this was different from others. No high pressure sales, but rather friendly and helpful staff. The Finance Mgr. Mike E. was extremely knowledgeable, friendly, very efficient, and most helpful. The staff ensure that the customer receives excellent assistance, information, and the option of any followup needed in the future. This will remain my 'go to' destination for any future vehicle requirements!

This is a review of the service department of Schwab, not the dealership…read more So my little Cobalt has had several recalls (thanks GM and Chevy) in the past couple of years. A couple weeks ago I got a notice in the mail about an ignition recall. Then my key fob (the clicky starter thing) stopped working. Since I only have one fob I booked myself an appointment to get it fixed and to get my recall handled. My car went in at 9am. Before I had been quoted $125 for the repair (the recall was obviously no charge). I was at work and got a text at noon that my repair was done. When I wrote back and asked how much everything would be I got back $55. What? Sweet deal. Apparently $125 is the price to replace the system, but since I just needed a new battery (and no reprogramming) I got the lower price. Nothing wrong with that. Hopefully I don't have to come back to Schwab for a while. The service and everything was nice there, but I just prefer to have a working car with no more recalls.

The car was in sound condition, they gave us a rental with a camera for cruise control and lane…read moredeparture. The car rental was booked online in USD, when they authorized payment in location they werent clear of the currency and charged Canadian currency on my usd card. Should have been disclosed. There is a provided shuttle to and from airport.

When returning our rental car we had specified that we would be returning at 9 am. When we arrived…read morethey were closed and i was traveling with my 5 year old son and I am currently 8 months pregnant, temp outside was -18, my son had just fallen and scraped his head right outside on the step while I was struggling with all of our baggage. When I knocked on the door a lady came and said very rudely, we are closed, I said my son just fell can we at least come in and warm up. She was still short and rude and when I asked about an airport shuttle she told me we needed to walk to the hotel, which was two hotels over, in the cold with all our luggage to catch a shuttle. I asked if I could call for the shuttle to come get us and even after my son falling, the temp outside and I was clearly not happy she said, we aren't supposed to, still with the same rude tone. While this was happening another employee came in, a man, didn't offer any help to us at all and proceeded to start the car we had just returned to check it back in. No offer of a ride or help with luggage or anything. When picking up my rental no one mentioned to me that they would not be open at 9 am and that the shuttle would be at a nearby hotel, had they mentioned this I would have allowed time for this and would have been prepared. But instead this was all a surprise and staff was rude and unhelpful.

I brought my Prius here for service for a couple years after moving to Edmonton from San Diego, and…read morethey did a decent job of service - certainly better than Toyota on the Trail who were truly abysmal. However, I recently decided it was time to look at a car more suited to Edmonton winter weather, and spoke to a salesman (Mark) about some used RAV4s they had in stock while I was there for a service for my Prius. After we spoke at the dealership, we exchanged a few emails. He asked if I'd be paying cash or finance. I asked what the pros and cons were... and got a copy-pasted email back seriously explaining "if you pay cash, you will have less on hand" and "there is interest if you finance". Uhh... duh? I'm unsure if he is just such a terrible saleman in general that he could not even understand a customer would be asking what incentives he could offer if I went for their preferred payment type (surely that's a question they must hear weekly at least), or if he specifically decided that I personally looked like an idiot, but either way he assumed a woman in her 40s needed an explanation of how cash works...? He had two similar RAV4s available and immediately tried to sell me the one with the higher mileage but not significantly lower price. When I asked why anyone would choose the higher mileage model he laughed and agreed the other one was a much better deal. So... why did you try to interest me in that one first, then? Again, making it pretty clear he thought I was an idiot? After I did test drive the vehicle and got a mechanic friend to look at it while I was out, I pointed out some damage and the wear on the tires, and suggested a significantly lower price that my mechanic friend suggested. He didn't look impressed, but I asked him to think it over, and if he could come close to that price I'd sign the papers immediately. Was it a lowball price? Yes, of course it was. This is how negotiation works. My expectation was that he'd come back with another price suggestion. In actuality, I never even heard from him again, not even a "no thanks" email, just silence. Given that his attitude had already disinclined me to be in the slightest bit sympathetic, and considering how many used RAV4 models are out there, I decided to look elsewhere and eventually purchased a similar model RAV4 from Rally Subaru. And I will not be returning to Gateway Toyota. Overall verdict: not the worst Toyota dealer for service. But possibly the worst Toyota dealer for sales rep attitude. Or at least, if you do go here, pick your sales rep carefully.

7 minutes ago New…read moreBrutal experience buying a new Tacoma from this company. After about 20 pushes to buy all the extra warranty and shit they try and rip you off on, and declining them all, they still stuck one in like the sneaky pricks they are on final billing. Will never purchase anything from this dealer again. Truck is awesome , do yourself a favour and go to any other Toyota Dealer