This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

**BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

Cute little place in the heart of La Cruz. The highlight of this place is the dancing horses on…read moreFriday nights. They line the street with tables and the dancing horses perform while you enjoy dinner. The food was OK, good flavors, reasonable priced. Service left little to be desired, but they do get swamped on Friday nights.

Came for the nachos and stayed for the epic mango margaritas. Very relaxing atmosphere and best to…read morevisit just after 6pm

Well you get what you pay for and this place is proof. That said there are a lot of positives about…read morethis place. There are also some irratating aspects to staying here. Room selection is important as some of the rooms are subject to a lot of Noise both from the hallway and from the entertainment. I would suggest that building 5 or 6 are the quietest but further from the beach but not a long way. The breakfast and lunch restaurant is also a bit better and not so busy. We stayed in building 4 it was a bit noisy from the hall way as we were on the ground floor and near to where the wifi and restaurant sighnup was. The restaurant signup is daily which is a pain in the ass. You can do it online each morning at 8 but the app rarely works. The restaurants are shit, with the exception of the Picollo Medateranian. We tried three then just decided queing up for them was not worth it. The restaurant down by the beach is okay most nights were decent but it all depends on how many Mexican nationals there are on site. It can be a lot of beans and rice along with weird stewed meats. Beach is decent, alot of vendors coming by so if it bothers you don't go,. The pool scene up in building 5-6 is better and more laid back than down in 1,2,3. They price the seaview rooms higher but to be honest I couldnt stand all the noise all day. The shows are generally pretty lame. The drinks are good and the beer is Dos Equis so I was happy about that. All in all it's not bad if you can get a good deal on it. We paid 3200 for two, for 10 days but were ready to leave for sure. Really 5.5 out of 10. PS they keep the place really clean for the amount of traffic it gets!

This place was by far the worst hotel i have EVER been in. There is no internet, bugs everywhere ur…read moreroom ur bathroom and in the pool. There wasnt one spot where there wasnt bugs. the only decent thing about this hotel was the service everybody was nice and respectful. overall this place was terrible dont go to this hotel. you have been warned. -10/10

Small condo complex with only 7 units, a pool and a great beach right there…read more.. It's walking distance to several restaurants close by, and 1.5 blocks from an Oxxo convenience store. It's an older complex but it's well maintained. Luis (on-site manager, Gardener and maintenance guy) is very helpful. Martha (the owner) was very accommodating and made our stay very easy. We were in a 1-bedroom unit, but they also have 2-bedroom units.

My partner Anthony and I recently stayed at this all-inclusive resort, and from start to finish, it…read morewas an unforgettable experience. We already can't wait to return! Let's start with the only hiccup we experienced: the check-in process. When we arrived, the line was super long due to a large group arriving at the same time. It took about 45 minutes to check in, followed by another long wait for a golf cart to take us to our room. My only suggestion would be to create a separate line for guests who are not part of big groups to help streamline the process for everyone. That being said, once we were settled in, everything else was absolutely perfect. The staff is what truly made our stay exceptional. Every single person we passed greeted us with a smile and a warm "hello," "good morning," or "good evening." It felt like we were being welcomed by family. A few standout individuals deserve special recognition: Vanessa, our server at the beach club cabana, was an absolute angel. So sweet, so attentive--we had her two days in a row and felt like we had known her for years. From the moment we met her, she went above and beyond to make sure every part of our day was seamless. Always greeting us with the warmest smile and such genuine care, she made us feel like VIPs. Alberto at the front desk has the kindest energy. He checked in with us often, gave us great recommendations, and always made sure we felt taken care of. We hope he's there to greet us when we come back! He truly made us feel so special. Every time we saw him, it made our day better. Honestly, I don't even want to imagine coming back and not seeing him here--it just wouldn't be the same. Alberto is the besttttt. He's one of those rare people who truly loves what he does and pours his heart into it, and it shows in every single interaction. I wish we could do more than just leave a tip and a review--he (and so many of the amazing staff) deserve a promotion, a bonus, and all the recognition in the world. Alberto, if you're reading this: thank you for everything. You're forever part of our travel story, and we already can't wait to see you again. Benny, the bartender, made the best drinks we've ever had at an all-inclusive. The fact that you can upgrade to premium liquors was a nice touch, and he made sure to get to know us personally. Benny if you are reading this, I hope we get to practice our spanish and english together when we get back and we can't wait for those tasty drinks!! Miguel & Guadalupe at the buffet welcomed us like family and made each visit a pleasure. Miguel & Guadalupe if you are reading this thank you for your incredible service we hope to see you when we come back! Rosalinda, our concierge, was phenomenal--always smiling, always attentive, and truly went above and beyond for us. She was an absolute gem. She checked in on us constantly, made sure we had everything we needed, and was always one step ahead. I I was so moved by her kindness and dedication that I even wrote her a personal note before we left--that's how much of an impact she had on our experience. I truly hope she is still here when we return, because I can't imagine having anyone else as our concierge at the spa. Rosalinda, if you're reading this--thank you from the bottom of our hearts. You made our trip unforgettable. The spa team deserves its own shoutout. We had massages that left us floating on air. The spa itself is like a peaceful oasis with a private pool, sauna, and steam room. The ladies who gave us our massages were incredibly skilled and kind. We loved every second of it. On top of all that, the resort grounds are stunning. There are so many pools to explore, beautiful beach views, and plenty of spots to relax and recharge. This was one of those rare vacations where you leave already planning your return. The staff here isn't just doing a job--they're creating a home-away-from-home for every guest. They all deserve a huge thank you (and a raise!) because our stay would not have been what it was without them. Thank you for such an amazing stay. We'll see you soon! I am wishing the staff all the BEST truly they deserve it - they made our stay unforgettable. Genesis & Anthony

I do not recommend this place to anyone except for someone with kids who plan on being in the pool…read moreall day. Everything is so spread out to the pint you have to get a golf cart ride. There's probably only like three for the entire hotel so you are waiting a long time. If you have mobility issues, you would be waiting pretty much all day to get to and from places. The food is awful. My friend and I had to spit some of it out. The pantry place doesn't really have much to eat. The walls in the rooms are paper thin and kids are always yelling in the hallway.

My fiancée & I stayed here a few days before our wedding and had such a blast! Distrito 88 has…read moreroughly 12 rooms and if you are planning a wedding, you can essentially reserve all the rooms so the venue is just your party. Multiple pools which is great and the pool on ground floor is incredible. They make breakfast fresh in the morning for purchase and have lunch options available too during pool time or if you are coming back into town. The staff is so friendly and they even helped us find a passport left behind after we checked out!

We were genuinely looking forward to staying at Distrito 88 and had carefully planned this trip…read more The service we received revealed a level of rigidity and indifference that was genuinely alarming. One week before our scheduled arrival, cartel-related violence broke out in the broader region due to the assassination of the leader El Mencho. Public reporting and widely circulated videos showed masked gunmen firing weapons in public streets, vehicles and gas stations set on fire, and road blockades established in multiple areas. The U.S. government issued advisories urging travelers to shelter in place and avoid unnecessary movement. This was not vague travel anxiety. It was documented unrest occurring days before we were set to arrive. I personally spoke with several people who had friends or family visiting the region who feared for their lives. After reviewing the situation at length, we made a safety-based decision not to proceed. Our airline refunded us. Another accommodation on this same trip refunded us. Distrito 88 refused to offer any flexibility on a $1,600 reservation. What was most troubling wasn't simply the refusal. We received repeated, almost scripted responses stating that everything was "happy and vibrant as always" and emphasizing that a "travel advisory is not a travel restriction." Technically, that distinction may be correct. But dismissing legitimate safety concerns less than a week after visible, documented violence I saw with my own eyes felt profoundly unreasonable. There was a complete lack of empathy and no cooperation to even provide a partial refund. We understand that conditions may have improved since those events, and we genuinely hope that is the case for the safety of the local community and visitors alike. However, our decision was made based on the realities at the time- widely reported unrest and official government advisories. It is not reasonable to expect travelers monitoring those developments to disregard them simply because a property assures them that everything is peaceful. We understand cancellation policies during normal circumstances. This was not normal. Hospitality is not only about enforcing fine print, it requires exercising judgment when circumstances change quickly and safety concerns are credible. Instead, the decision conveyed that protecting short-term revenue took precedence over acknowledging a good-faith concern for personal safety. Keeping $1,600 under these conditions may be defensible under policy. It also demonstrates that revenue protection takes priority over legitimate safety concerns raised by guests. This is not the standard of hospitality we expect, or support. Future travelers should consider carefully before booking.

SCAM I pay them 299.00 to go to presentation on their resort and they just never respond to the…read morephone or my emails looks like they went out of business,

Beautiful setting with great gardens and pools. If you have a chance to rent a spot there for a…read moregood price it is well worth it. Don't even think about becoming an owner or a fractional owner. Many red flags in pursuing ownership rights.

Stayed here when they first opened. This a on the quieter side of Bucerías. Nice pool and chairs as…read moreany resort hotel would have. Rooms can range from tight to a more spacious suite style. Staff are predominately Spanish speaking. The place is kept clean. There is a restaurant on site with a beautiful ocean view. Kitchenettes are also in suites if you choose to cook a little. But no stoves, only cool tops.

Had a terrific lunch with friends and family yesterday under the palapas with a commanding view of…read morethe beach. The shrimp tacos were fantastic, as were the nachos, pica de galo and guacamole. The staff are warm, friendly and attentive and provided great service. Will definitely dine there again and take advantage of the Friday 6:00 - 9:00 pm BBQ.

I'm staying at the Grand Matlali Hills right now, it is a unique mix of modern facilities in a…read moresecluded, out of the way location. That said, if you want to go to Puerto Vallarta it'll cost you about $30 each way by taxi but there are shuttles to the beach 3 times a day and beaches in Nayarit are more pristine than downtown. The hotel itself has a great view looking out at Puerto Vallarta so you can see the city lights from a distance. The breakfast options are plentiful and Ulises, one of their servers, has really put in the work to learn English so he can answer any questions you may have about the menu. According to my friend, who's a Mexican native, Nayarit feels more like Puerto Rico of 40 years ago so if you want the best of both worlds without the serious hit to the pocket book then this is a decent option.

Excellent, amazing, beautiful, secluded resort away from the hustle of Puerto Vallarta, just south…read moreof the exclusive/overpriced Punta de Mita. Gorgeous, great service, good food - really romantic getaway.