It's more like 3.5 stars but I don't want to mess up this business' average rating. They get a 5 for the product/arrangement itself, but a 4 for customer service and a 2.5 for execution and delivery.
We ordered flowers for a friend's birthday online. Everything looked great -- I gave them my phone number and the friend's phone number, and I checked the box saying that I wanted to be updated on the status of the order. Other than the email confirmation that the order was placed and my card was charged, I received ZERO communication on the order. In fact, around 5:30PM I realized that our friend hadn't thanked us for the delivery so in a panic we group texted trying to figure out what happened. My friend had to call the florist from the airport asking for the status of the order. They informed her that the flowers had been delivered an hour ago but since no one was home they just left them on the doorstep...WHY WASNT ANYONE NOTIFIED ABOUT THIS? Why should WE be calling THEM to ask about the order? No call, text, email, nothing.
Luckily, the bouquet was as beautiful as the picture online so the recipient was none the wiser to this "mishap" but still as I write this, I have no official confirmation from them that the flowers were delivered.
Sorry, but we shouldn't have to micromanage this so I won't be using them again and won't be recommending them to others. read more