Extremely dissappointed in lack of accountability. Called them on 6.15.2020. Explained a problem with clutch. Asked for estimate prior to work and if theycould get it in. Said with acouple weeks we should have it back.Two weeks later called for update, nothing new, to many customers before us, but we were next on list for following week. Called again July1st, was asked to be patient as they were getting ready for their open house. But we were second on list for the following week. Okay, new business, so let's wait. Third week in July called, was told it needed transmission oil, and they were waiting or a part to come in. What part? We weren't told. First week in August, our patience was gone. When asked when we could pick it up, they said they'd call "next week". During this time, dealt with a number of employees one of which stated our machine was missing. Low and behold, that employee no longer works there. Is it because he was honest? Not sure. On 8.7.2002 picked up machine. Got home, same issues as we took in. Wishing there was a minus on ratings. Lesson: LOCAL BUSINESS IS NOT ALWAYS BEST BUSINESS. As stated in previous statement, if you're thinking about this place for work.....DON'T read more

We took our 4 wheeler to Burdick's in mid June to have the carb replaced and a tune up. After two and a half months (and many phone calls and a few impromptu pop ins to find out what the heck the status was on our machine - because they never called to let us know the status) we finally got our machine back. We barely had it home before we noticed several issues. Like the fact that the throttle cable came out of the carb that they installed, the carb wasn't tuned properly, the clamp on the gas line wasn't installed properly (in fact it wasn't even the right part, didn't fit the hose correctly) and all the gas we put into the machine ended up on the ground. When my husband called and talked to the male owner, the guy acted was upset that his technician did such terrible work, told my husband to bring the machine right in and they'll get working on it right away to make everything right. He said they'd get it in right away and go through the work that they did to ensure everything was done properly. Two weeks later when we called again to find out when we could expect our machine to be fixed, the female owner blamed us for the machine needing to be fixed again. She insisted that they did a great job on the repair and that we just broke it right away. We simply went and picked our machine up. So yea, more than $500 and over three months later and we still don't have a machine that works properly. Unfortunately Burdicks did shoddy work and provided even poorer customer service and we would definitely not recommend them to anyone. read more

This place is bad news. Frederick is a creep. Sell a mower for 800 dollars. Doesn't run when get it home. Refuses to make it right. Demands payment to repair what didn't work from the get go. Don't shop here. read more

I just don't think they have good mechanics. They delivered I Bike to me not working. Then took it back and charged me for the fix again.

We had such high hopes for this company, as a small business just starting out. He happened to open right as Corona was closing everything down. He got to remain open because of small engine repair is a essential business... Tried to start my 2003 HD Heritage, and it wouldn't start. Our main mechanic had passed away, and the other place we've taken my bike had closed prior to Corona. So the search started to find someone that could find out what was wrong and fix the bike. We were going to sell it, but obviously can't when it doesn't run. We contacted Burdick, who said he not only could pick up the bike but would do a diagnostic and apply that towards the cost to fix it. I told him to go ahead. He came out with his truck and a trailer that we thought the bike would fall through...but he's just starting out, right. We will give him the benefit of the doubt. This was the beginning to mid May. He called be back in a couple weeks to say he got around to doing the diagnostic, and it is a bad fuel pump. The quote was $574. Figured since he already had the bike, he could just get it done. My first call to them was on May 20th...most of the communication was done by my husband calling to find out the updates. (Why didn't the business call the customer with updates?) The part was back-ordered...OK Corona related, out of their hands...MONTHS go by, and they finally get a part (supposedly after-market) and viola it was done. Mind you we are now at the end of JULY! I call to confirm the price we owe, and instead of the $574 that I was quoted, it is now $666. Almost $100 more ~ however; we were never told there was an increase. Yes, we did tell them to "JUST GET IT FIXED" - but it would have been nice to know the price went up before it was done and ready for pick it up. We go to pick it up on Aug 1. When we arrive it is parked outside, and is FILTHY!! I tell them I am not happy, which they already knew by the phone call before we left home. He said it was parked inside and was covered with a towel. REALLY! Whenever we took our bikes to any other shop, they ALWAYS got detailed and were sparkling clean - NOT here...Dirt and Dust! We get it home and not only are the lights tweaked, but the fuel gauge not work any longer, and to add more injury...there are scratches on the tank that were not there when he picked it up! DUE TO OUR EXPERIENCE, WE HAVE TO SAY....RUN, RUN AWAY AS FAST AS YOU CAN! read more

Needed urgent tune-up on our zero turn mower. We are moving in a week and sold it. Rick picked the mower up on Friday and ordered a needed part (deck wheel), the part was received on Tuesday and the work was completed and mower delivered same day to the new owners. A total Win-Win for both parties!!! Fantastic people and phenomenal service! read more

This place is a joke the shop area is so dirty and disorganized, the owner is not nolegable on small engines or any kind of parts for anything, u can't change a plug in push mower and expect to run a powersports shop the next day read more

By far the worst experience with a repair shop. I took in my four wheeler to have the top end repaired on my Grizzly 700. I was told it wasn't the top end first, when I got it back it was still smoking and leaking oil as well as it started overheating. Rick, the owner assured me it wasn't a liquid cooled machine, which it is... after taking it back in to them I was told it needed the head gasket replaced..... the original reason I took it in! After that repair, the machine ran poorly, still blew smoke and was leaking large amounts of oil. I immediately contacted Rick again and gave him one last chance to make things right he told me I would have it back in a week... and he was hiring a Yamaha certified mechanic to "make sure" the repairs were done correctly. A month later I got my machine back again to find it is poring oil out of it and the head gasket is still bad. I would never go to this place!! It is by far the worst communication, worst repairs, no qualified techs, terrible attitude, on top of that you will be lied to, hung up on, and still not have a working product. STAY AWAY FROM THIS BUSINESS! read more