I don't typically review fast food restaurants because they've all slid so far downhill in quality and customer service that you will most likely end up with a 2 star rating. Well, I don't know if I hit them on a good day or what but they seemed to be banging on all cylinders today. I had a craving for a Texas whopper, so I decided to spin the good ole' fast food wheel of fate with low expectations. I'll be damned if this was NOT the MOST fresh hamburger that I've had in recent memory. It was juicy, tasty and left me satisfied. I won't expect this every time (since it's fast food) but I had to write this review since it's apparently possible to get a fresh burger here without having to ask for a refund, because they got my order wrong. Keep it up and I may come back to this particular location. Like the song says "At BK have it your way" and I definitely got it my way this time, thank you. read more

Burger King - #2 Texas Double Whopper Combo - Fast Food Near Me - Capitola, California

I live in Santa Cruz, so I've always wanted to try Burger King. This is the worst-tasting fast food imaginable--there is absolutely no flavor; everything is either cold or burnt to a crisp. It's terrible--you're better off eating nothing at all. The cold chicken nuggets have absolutely no flavor; there wasn't even any chicken in them to begin with. For instance, there isn't much fast food in Santa Cruz. Why not make tasty, high-quality hot fast food for people--the kind of food that, I'd say, even a dog wouldn't have eat! read more

Burger King - Fast Food Near Me - Capitola, California

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Lunch on the run. Thanks for making my Mother happy. Though it was my first time ordering with an AI person/Robot. It was pretty easy. read more

Burger King - First time AI took our order. It was pretty cool. . - Fast Food Near Me - Capitola, California

Old and cold food and when I ask for my food to be off the broiler i get it cold 98% of the time especially if its the manger taking the order i don't know if it's because she doesn't know what that means or just doesn't care only time i get it off the broiler is when there's some young guy taking my order and he makes me park in the front for about 7 minutes that's how I know it's really off the broiler takes 7 minutes to get and it's actually hot wish they would do it for me every time I'd eat there more often it's been like this for a long time ...do the owners not read the reviews for their own restaurants or again do they just not care sad ..(UPDATE) so I went here again thinking it would be better hopefully...and it was worse got a raw patty and a bun covered in thick caked on flour and mold from were I have no idea...I've contacted the manager she don't care I even went on Twitter and expressed my frustrations with this location and they told me they would contact the owner and let them know the issues and I would get a response from them ..maybe ...well it's been months snd still nothing so I guess they don't care either.. can't wait for this location to close and they put something else there (update) so it's been a long time since I wrote this review surely they have improved .... Nope same old horrible food again I went in at 630am and ordered a loaded sausage crossandwich and again got old dried up food this BK is the worst !! (Update) After reporting this location to the health department, a district manager finally reached out to me. We had a conversation about the food quality, and she agreed that what I experienced was not acceptable. She said she would address the issues with her staff and for about a month or two, things actually improved a lot. Unfortunately, that didn't last. Now it's right back to the same problems: cold, old food and inconsistent service. At this point, it feels like there's a serious lack of accountability and follow-through at this location. It's frustrating because the brief improvement showed that they can do better they just don't maintain it. Really disappointing read more

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After today, I'm certain I'll never go back to Burger King. I ordered a chocolate shake, and when they handed it to me, it was white. I told the manager it didn't look like it had any chocolate in it and she said, "when we're running low, we can only give a little bit to save some for the next order". That's truly insane and such a sleazy money grab. Burger King may have gotten the money from another couple of unlucky customers who ordered "chocolate" shakes today, but they lost a customer for life. If they did this with chocolate, I can't imagine what else they're doing this with. Say you order a burger that typically would have two tomatoes but they're low on tomatoes so they only give everyone one. That's how they operate because of their own poor planning and their own greed. I won't give my money to a company like this. And the employees were unkind, rolled their eyes, snickered at me, and straight up had no sense of customer service. I'm only 30 years old so it's not like I'm a Karen, but this terrible sense of customer service is something I never would have done in all of my years working in customer service or in my years now as a nurse, which also has a lot of customer service involved. Burger King should not exist if this is how they operate. Since they handled this moment so poorly and with such little care, I have to wonder what else they do so poorly, like hand washing. Boycott Burger King. I know I will be, forever. read more

I'm only reviewing the new SpongeBob pineapple drink 10 out of 10 if you like sweet I can compare it to a slurpy!! I'm sure it's only for a short time so you got to give it a try while you can read more

Burger King - Pineapple - Fast Food Near Me - Capitola, California

I ordered a fish sandwich combo. The fish was about as dark as my Diet Coke. When I picked the sandwich up to take a bite, you could tell the fish was not drained properly because oil dripped down my wrist. The fish was not firm either. It went straight in the trash and I ordered a whopper Junior. What a waste of money and time. The Whopper Jr was equally horrid. So much mayo the lettuce was buried and you couldn't taste the ketchup. read more

Every time we come here they find a new and innovative way to make it a bad experience. Today I ordered 15 dollars of appetizers and was informed that I could only have two dipping sauces. That's 12 mozzarella sticks, 8 chicken nuggets, 8 cheesy tots, and a fries. We ate them mostly dry because they also "don't do water." Enough is enough. read more

Came in around 7:45 AM for breakfast. There was one customer in the lobby and one car in the drive-through, yet I stood at the counter for almost 5 minutes without being acknowledged, even though the employee clearly saw me multiple times. When he finally came over, he had no customer service skills whatsoever. No greeting, no apology--just "what do you want?" I told him I had a mobile order for Sean, and he cut me off mid-sentence with a rude "name?" He then told me, in a condescending tone, that next time I should order it for in-restaurant instead of drive-through, even though it was my first time using the Burger King app and I followed exactly what it instructed me to do. This was not a busy morning, so there is absolutely no excuse for the rude attitude and lack of basic courtesy. Customer service is literally this guy's job, and he clearly doesn't care to do it. I will never return to this location based on this experience alone. read more

Always a mess here lol. The people behind the counter can't understand you, and you can't understand them, the special meal is always sold out, they don't start making your order until after youve been waiting a while and ask where it is, they forget to include parts of it entirely, you have to ask 5x for ketchup and napkins because they give you 2 at a time, the self order kiosks are always shut down on purpose, etc The two stars is because the food is actually solid for BK and never gross or made so improperly that it's inedible or anything. But the front of house staff are always such space cadets it makes it hard to ever want to go back... read more

This store is being run by miserable people, I came in to use their restroom and grab a meal, I was talking to one the employees for the bathroom code and the manager I believed can in and said in a rude tone that it was opened when I myself went and checked that it was locked. BAD ATTITUDE. No smile just rude. Awful. Never returning. read more

-uncomfortable ambiance -terrible service -food was not worth the price of my time and dignity read more

, I purchased the flame and flight combo for 12.99 tonight and The kiosk didn't show me my order information and made me pull forward with no help, the inside was locked by 8 pm so I was forced to use the device thru kiosk. The person working there told me the combo doesn't come with the firey mozzarella sticks or the sundae DESPITE it being listen on all the menu and adds. I ordered no mayo or ketchup it's smothered in it, and I ordered an extra patty with cheese on the burger and they melted the cheese into a bag and put two patties in another. This is absolutely ridiculous and im so disappointed. read more

I don't usually leave reviews for fast food but we were heading out of town and decided to stop here. At first we planned to go inside and while it looked clean and well organized it was pretty busy so we went through the drive through instead. I haven't had fast food in years and just wanted something cold and easy for the road. We got a couple milkshakes some fries and a burger to go. The drive through was quick the service was friendly and everything came out just right. It was exactly what we needed before getting back on the road. read more

They are always out of sauces. Without fail. You don't know until after you place your order since you order with an AI bot that is not aware of their inventory. read more

They always say they don't have ice cream even though it's on their menu. They should "fix" their machine or take it off the menu

I've been coming to this Burger King since I was a child. Over the past two years though, management has gotten bad. The manager is so rude and makes the visit there horrible. The way he talks to guests and makes smirky faces has already made me go to the Burger King in Watsonville. I went in today as my friend was buying so I accepted ..My food was cold and stale, it tasted greasy as if the onion rings were redropped in the oil and when I requested fresh ones, he refused to replace them and said they weren't made that long ago. The receipt says "Byron" is his name. But yeah, I'll be contacting corporate. I don't even want to give that Burger King location one star. The service is horrible. read more

Burger King - Greasy and oily - Fast Food Near Me - Capitola, California

It's now automated, the screen to see your order you can not see, the doors were locked and the food was a total disappointment. Just a blob of sauce, if you ask for extra cheese they literally throw a piece of cheese in an extra bag, same with an extra patty of meat, in a separate bag. There was absolutely nothing good about this experience. read more

Fun drive through if you enjoy the person taking your order aggressively demanding "WHAT ELSE" after everything you say, especially when you're still trying to talk. read more

Rogelio at the drive-through provides excellent customer service. I was so impressed with him that I am leaving this review. He deserves a raise! read more

Drive-through menu boards have been broken for weeks. This forces desperate customers to choose high priced items or wait for all the cars to exit. Burger King would be unhappy to know that I only choose from the what used to be called the dollar menu and that was not presented to me on the drive-through. So I have refused to eat here or use the drive-through twice now. The owners are taking advantage of people who are desperate enough to use a drive-through... read more

horrific rude employees, food makes you feel sick 0/10 would not come back. hope it somehow gets better but i doubt it

This place does not deserve a one star. EE Rocio has a bad attitude and yells at customers due to being Spanish speakers. I called to request a corporate number and they hung up the phone. This incident did not directly happen when I was there but it happened to a family member. read more

Bad customer service! 1:15 pm on Tuesday 3/5/24 rude male took order over speaker. I asked if any grilled options, before I even finish my sentence he replied with "NO" then silence. Ok? I've worked customer service before, polite thing to do is offer what would be closest to what I was looking for. But nope, silence after his harsh reply. Like?? Do better. They rush me at drive thru, and forget my sauce when all I ordered was nuggets! If you're going to try to be fast, at least do it efficiently. Would not recommend this location. read more

About as rude as it gets. Drive thru experience on 8/15/22. At 2:40pm. No chance of returning.

I decided to go vegan a month ago, but I was craving a burger. So I stopped by Burger King to try out their Impossible Whopper. I ordered two because it is actually cheaper to order two instead of one. Who would have known? I ordered it without mayo to make it vegan so it was definitely missing the sauce element. Other than that though, it was very convincing and actually tasted like meat. I would not have known the difference between the Impossible burger and a real burger. Overall, I definitely will be back to order the Impossible Whopper again. I can't speak for the rest of their items, but it's nice to have a vegan option at a local fast food chain. read more

Food: the food is what it is... same as other BKs. LOST a star because no plain ice coffee with cream and their attempt at mocha ice coffee sucks. Payments: This location seems to be stuck in the past regrading handling of payment. First the change shortage has long ended, so take down the signs. It gets annoying that your cashiers act as if cash is a shortage is still happening ... they can't give change or the customer need exact change. Sounds more like the cashier doesn't want to deal with cash OR If the franchise owner doesn't want to deal with cash then put up a sign for that CARD ONLY. Deals: you better know the existing deal because they are posted then removed quickly..So ask. read more

Disgusting! Avoid this place. Went inside and an employee was standing outside the restroom with his hands in his pants, guessing he was just tucking in after a restroom break but gross. Turned around and left. - zero stars read more

I would give them zero stars if I could I ordered a basic chicken jr but the bun is cold and hard as hell and chicken ain't even hot who knows if this is a hazard to the Food health code humping 100% serious too. I should get a whole damn refund to be honest with you. The bun was so hard it was breaking apart I took one bite and realized I messed up going here this ain't the first time this has happen either .. read more

they got my order wrong the first time, but I went back and they so it's all good for me

It's not fair that employees here at Burger King need to open the restroom door for you, does that include that the employees would wipe my ass as well since I can have the code or key. I believe us customers have the right to get the key or code for the restrooms. Another is, I understand that they keep the restrooms closed for multiple reasons, apparently at this BK only customers that make a purchase can use the restrooms. I had lunch here for the first time & I believe its unprofessional. read more

Have u ever seen those sandwiches from the store that usually sit there for many hours or sometimes days without ever being touched. I'd say that is a similar comparison to what the "fresh" delectable Burger King French fries and chicken nuggets are akin to at this location. To sum up cold, gross, and sitting way to long! read more

Disabled door locked. No bathroom access until you pay for food so you have to hold it or soil yourself.. not ADA compliant at all. And they don't care read more

Burger King - Locked door for ada access. Have to go around theb buy food before you can use the bathroom. Don't shop here - Fast Food Near Me - Capitola, California

Trying to give fast food places a 5 star, but keeps missing the basic customer experience. Going with a 3 star experience at this location.. Drove in the drive-through for a quick bite. Pulled up to the speaker box and right away was greeted with horseplay and foul language spoken amongst each other, probably didn't think the mic was on. Anyways, the person taking my order greeted with "What do you want to order?" No hello welcome to Burger King or trying to upsell me something new on their menu, flat out "what do you want." I said I needed a minute, then proceeded with my order. Let's just say it was a weird experience because the lady taking my order was chit chatting with an employee while taking my order and had to repeat my order a few times. The food came out wayyyyyy too fast. Stale fries, burgers were made sloppy, stale chicken nuggets, and FLAT COKE SODA. tasted off. Avoid this pit-spot. Go to a different fast-food place. read more

I come to this burger King for lunch a lot because it's close to my work.This is by far the worst bk ever the employees and managers are so rude they treat customers very poorly,I understand that they do do with a lot of homeless people coming in and causing problems at times, but that doesn't mean they should treat every customer poorly.The first time I went in I asked to use the restroom I really had to go and I was going to eat there I had to pee so bad they would not let me use the restroom until I ordered something the lady looked me up and down judging me trying to determine if I was a homeless person.I was very offended and explained I'm going to eat here I just had to use the bathroom first she refused so I went ahead and ordered almost peeing myself just so I could use the bathroom, you would think since I do eat there multiple times a week by now they know me but still get treated poorly by staff all I do is come in order eat and leave I've also seen them treat other customers very bad if I could give zero stars I would by far worst bk ever they should fire entire staff and rehire read more

More often than not, the employees are extremely rude and short with customers. They all seem like they either hate working there or are too stressed out to be nice. Hopefully someone turns this place into a better work environment. It has been like this for years. read more

The oversized Mexican lady with the headphones rude as hell. You can tell she is there for the paycheck. Like everyone else. Cold attitude the whole staff is. Parking lot is full of pot holes. Am surprised peoples tires aren't damaged. When taking your order they act like they are doing you a favor with a horrible customer service. Mission ST Burger King has been better lately. read more

Great service by Marcela. All employees were really professional. Really Fast service, and very clean location

Burger King food is actually pretty good...just my opinion. This particular store is super dirty and kind of gross. I think the new "move" for employees now is when you pay cash, they take your money and just walk away. That's right...they'll keep your change as a "tip". I'm talking to you blonde guy at the drive thru. You can keep the .20 cents. Basic Burger King food, dirty and crummy service. Not bad, but you can do so much better. read more

The cashier attendant at the drive-thru was very rude messed up my order two times and started yelling at me asking me what I want. He said his name was Louise and he was the manager. I'm not going to put up with someone being rude to me while I'm putting in my order. I had to leave and I don't trust this place to make my food ever again. read more