Wow I wish I would of read some of these reviews before going,. It was nearly 3 pm, was sort of in a rush. Long line, people not happy and complaining, the staff was ok,but you could tell frustrated. They probably should do something about this. The food needed to be reheated, the fries were halfway full, but nonetheless I try to be patient and understanding. One guy had been waiting over 12 minutes, another had the wrong order and the list goes on. Live and learn, I am sure they are trying their best. I will avoid this one next time. read more

McDonald's - Fast Food Near Me - Capitola, California

I had a very disappointing experience at this McDonald's location during a family gathering trip. On 05/21/26 at approximately 1:25 PM, I placed my mobile order while driving from Monterey to Capitola. I arrived at the restaurant around 1:45 PM and politely asked a young employee about my order. He told me it would be out shortly. After waiting about 10 minutes, I noticed several customers who ordered after me received their food, but my order was never called. I approached the same employee again and politely asked if he could check on my order. After another 10 minutes, there was still no update. Eventually, I was approached by who I believe was a manager. After I explained that I had placed my order at 1:25 PM and had driven from Monterey, she questioned whether I had already received the food. The interaction quickly became uncomfortable, and I felt as though I was being accused of trying to claim food I had already picked up. I explained that I had not received my order and even suggested they review the camera footage if there was any confusion. As a paying customer, being treated with suspicion instead of receiving assistance was upsetting and felt discriminatory. After a lengthy delay, I finally received part of my order. However, the problems didn't end there. The fries were not filled properly, and I was missing two Hot 'N Spicy McChicken sandwiches that I had paid for. Unfortunately, I was unable to return because I had family commitments and a busy schedule that day. The entire experience was frustrating--from the long wait, to the lack of communication, to being treated as if I were doing something dishonest, and ultimately receiving an incomplete order. I hope management reviews both their customer service practices and order fulfillment process so other customers don't have a similar experience. read more

McDonald's - Fast Food Near Me - Capitola, California

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I do not like this place at all. Terrible food, long wait times. You go back for something wrong. You get punished. Plus they talk shit about customers in Spanish... Homeless people outside pan handling. Dirty restaurant. Avoid this one. read more

Fish Sandwich has gotten smaller, plus they Microwave the Fish Sandwich, so you end up with a tuff bun. Not worth the $11, for the meal. I will never eat at McDonald's ever again. Quality of their food has declined and is over priced. They just care $ not quality of food they want to serve us. I have been eating the Fish Sandwich at McDonald's since 60's, and the quality has drastically become an edible Meal. read more

Got a Plain Sundae for my one year old daughter and this was in the bottom of her cup. Really gross. Tried calling but had NO luck. Hopefully this review reaches the right person. read more

McDonald's - Got a Plain Sundae for my one year old daughter and this was in the bottom of her cup. Really gross. Glad my daughter didn't eat it. - Fast Food Near Me - Capitola, California

Maybe don't use the food containers to test your pen before serving food in them? And no more ordering from a human at the counter made this a cold experience. What are we doing here? read more

McDonald's - Someone behind the counter decided to use a kids French fry container to test their pen and then used it to serve fries to my child. - Fast Food Near Me - Capitola, California

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My mom, my child and I went for lunch today. My child ordered a chicken McNuggets happy meal and I ordered a chicken McNuggets meal. We each ordered sauce for our chicken. When our food came, there was no sauce and no toy with the happy meal. I went up to the counter and told the man at the register. He looked at my receipt for a couple of minutes and then proceeded to ask where we were sitting. HE THEN WALKED OVER TO OUR TABLE AND LOOKED IN THE HAPPY MEAL BOX!!! Like seriously, you think I'm trying to scam you out of two 10 cent sauce packets and a 50 cent plastic toy?!?!?! REALLY?!?! I wonder if we had done mobile order if he would have come out to our car to check. read more

I am not sure what happened at this McDonald's. On April 4, 2024, I placed my order at 1:35pm on a Friday afternoon on the in store screen (vs. counter) because there was no human beings at the counter. By 2:10pm, my food was still not made, and my number was not listed in the board (being prepared/serving). When I attempted to ask the manager if my order was received, she stated 'wait like everyone else. We will call your number when your order is ready." I asked for a refund due to the fact I needed to pick up my daughter at school. The manager ignored me (she was very angry). I left my receipt and table number on the counter, and asked for her to refund me... and left without food. During the 30+ minute wait, 20-25 door dash orders were served while all the Customers in the restaurant waited for their food. And no, I did not receive a refund. (Still) That will be the last time I visit this location. read more

Pretty much every employee is awesome except 1 in the early mornings young male with greasy hair and glasses he is so rude this morning he gave me sugar water I will upload a picture he is rude he will put orders all the way back where you have to grab them as there all the eBay back almost falling off the table like what's the point what's his point is he trying to make then he will on purpose not provide a straw when he puts my drink down. I'm not sure if he is white or just light skinned Hispanic either way he's rude. It needs to be retraining customer service if he hates his job so much find a new one. There's no reason for people to arrive at 510 5:15 AM to be treated like trash and I've taken notice of his behavior for over a month now I don't know if he's like an assistant lead or what but a lot of retraining meeting and customer service other than that every other staff members are great I would give it more stars if that guy wasn't working here and I didn't have to deal with them weekly and it's odd behaviors and attitude. read more

McDonald's - Basically sugar, water with a hint of tea color the dude literally smirked when put it on the counter - Fast Food Near Me - Capitola, California

Says 24 hours on the map- but it's not 24hrs sadly. I'm upset I wish I knew before driving

Use caution when ordering from this location with services like DoorDash. Every time there is either something wrong or missing. Maybe take an extra 5 seconds to verify that everything is in the bag before you give it out to the driver. read more

What can I say, I love McDonald's! Ever since I was a kid I fell in love with the place. This McDonald's meets the criteria according to my standards as a good location. I've never had a bad meal here. The consistency of quality has always been good and the meals are always prepared quickly and without any kind of glitch. I just wish McDonald's would bring back the Egg White Delight! But overall, this is a clean McDonald's, and that also applies to their restroom. That is actually a very important factor to consider when you choose a restaurant. Go in and see if they have any soap in the dispenser. Or whether there is a means of drying your hands. Or how well maintained the overall restroom space is kept. A little sidetracked here but I think you understand where I'm going. This McDonald's had soap and a means of drying one's hands. That means the employees have the opportunity to do the same if you get my drift read more

DO NOT ATTEMPT TO GET FOOD FROM HERE ON A WEDNESDAY NIGHT. There's a man and a woman that work on Wednesday nights It happened to me two Wednesdays in a row... And they play jokes on the phone, They call her customers stupid, there's a guy that barely speaks English claims he's a manager and he called me stupid and called me a liar on the phone They didn't make my food at all... The delivery person was there for 45 minutes waiting and they just basically decided not to make my food. And then when I called the first time they lied and said there was no one in there there was no delivery person there but the person took a photo of themselves standing at the counter and all the customers in there. Then a girl answers and she sounds like she's drunk or high. That was last Wednesday and I tried tonight to order again and I go oh no it's a Wednesday when I realized how long the order was taking and it said it was delayed which is never happens... And then I realize it was Wednesday so it was the same people working... And the guy answers and he starts screaming and calling me stupid and a liar for some strange reason. Maybe mistaken me for someone else? I don't think you're supposed to be abusing your customers. He hung up on me three times I kept calling back. Then the gal answered and she said it was Taco Bell when she answered and once again sounding like she's drunk or high or both. I'm a regular customer and I don't understand how this is tolerated and why the owner hasn't been notified or doesn't do anything about it I honestly thought they would have been fired for the fiasco last week but no they're still there and they're even worse. Why are they employed to work with the public when they act this way. They don't even make the food at all and then they abuse the customers. Large fries are never full! They now cost over $6. How hard is it to fill up the fries? This has happened 6 or more times in a row. It is the usual way they do things here. ... read more

This McDonalds was busy and messy. The staff moved at a glacial pace. My food was okay, as expected, minus missing cheese on a bacon egg cheese biscuit. read more

Terrible service and no care about the customer. Waited a long time and no register for 10 minutes. Maybe longer since there service wasn't one when I got there. Manager told me to go to the kiosk because they were too busy. Remind me why they get paid more than my employees? read more

This is by far the cleanest McDonalds I have ever seen. Staff were super friendly and kind. Food was the freshest I've had at any fast food place - even had to wait until it cooled down. 10/10 would recommend! read more

Ordered a Big Mac meal and a cheeseburger with no pickles. I waited over 20 minutes for the staff to complete the order. And when they called out my number, I tried asking for ketchup and was ignored by the woman who served my food. While attempting to get her attention calling out in English, "excuse me" and then in Spanish, "con permiso". Another server came in from OUTSIDE the restaurant and rudely exclaimed "DO NOT TALK TO THEM!" So I asked her for some Ketchup, which she tossed at me across the counter. At that point I asked for her name and she replied, Suzette" (spelling?) and I left. Once I picked up my husband from work, I realized that someone had given me an old cheeseburger and the food was completely cold! The staff is unprofessional, rude and should be retrained or fired. Suzette definitely needs to be replaced. The trash cans were overflowing inside the restaurant, trash was on the table tops. The automatic lights in the restroom turn off when you are in the stall and as a disabled person that is extremely bad. Never EVER going back, except to talk with the manager and owner! read more

McDonald's - Cheeseburger where an employee removed the pickles from an old burger to fill a special order instead of making a fresh one - Fast Food Near Me - Capitola, California

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Ordered at kiosk selected the free medium fries with order and it does not accept it no matter what you order

Took one hour for my food to be ready workers are a bunch of rude teenagers. Manager is very thoughtful and was the only helpful person there read more

I gave them 2 stars because they're one of the only ones in town but otherwise they would've got 1 star. They're slow as hell and if you need something you're standing there for a minute nobody wants to help the customers like at all. There was some lady there who I think was a manager and I asked her for honey because they had messed up my order and gave me honey mustard instead and she told me to go get the other packets out of my car and exchange them for a damn honey packet bro. Some other guy gave me a couple so I left with that but that is the most ridiculously cheap shit I've ever had happen to me at any fast food restaurant. read more

The service was absolutely horrible , the manager was even worse. First they didn't want to make my frappe because they were closing in 20 minutes, then they didn't want to give me a refund on it. They made my order wrong and denied that they made it wrong when it clearly was, they were arguing and yelling at customers for things that were their fault. If you don't want to be there then don't work there. read more

Service was terrible, cashier was very rude. My food was cold. Very unsanitary location.

I went in to pick up an order and approached the pickup window where an employee was standing and told him my order number his response was to in an aggressive manner swat at me as if to say get out of the way I responded I'd like to pick up my order he then told me "you need to wait!", then when my order was ready he demanded that confirm the order which I did after I confirmed it he then refused to hand me my order until I listened to him tell me "you're fuckin with my job". I've had terrible service at this location before but this read more

The McDonalds franchises in Santa Cruz are currently falsely advertising their nationwide promos. They advertise their $5 meal deal for a McChicken or McDouble with 4 piece nuggets, fries and small drink, but charge a dollar up charge for a McDouble meal deal compared to a McChicken meal deal. Beware and take part of the class action lawsuit for the wrongful advertising taken place in these franchise locations. They have to abide by nationwide promos and are taking advantage of people who are not aware. It may seem like a little inconvenience, but if it doesn't end here, then where will it end?? It's the franchise owners that are responsible, taking advantage of the people of our community. read more

McDonald's - Fast Food Near Me - Capitola, California

They gave away my order and then made me pay for a whole new order and wouldn't give me a refund. This place sucks and the people who work here are even worse. read more

Always clean. Service is great and fast. Orders are usually correct and the food is good.

No lie they take to long to make your small order their not even packed I don't recommend at all 2.0 starts should be 1

This location is right by the mall and is one of the few locations which does not have a drive through but they do have curbside pick up which is my go-to. The food came out super fast which was great. read more

McDonald's - a parking lot with cars parked in it - Fast Food Near Me - Capitola, California

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I started an order on my McDonald's application and I finished it and I paid it and I number one on because I was a number one and I after a long time I went in and I said where is my order And they were several times ignoring me to even come to me and they were like very cool and better with other customers and they were ignoring me and they didn't come to me for a long time and I showed them and I said something like nonsense and they left the situation And they said we can't give it to you, but I was paying for that and I said I'm reporting it and I walked out and the Mexicans one of them. All the women are one of them younger women and he was a guy with blue shirt on this day exactly and it was kind of bold Mexican Latino and short and they were kinda ignoring me and saying I'm not we're not getting you the thing you want that you even paid. And they walked behind and said we have your order of scaring of the behavior that they are responsible for read more

Janky business of the year award....goes too............ .......................... read more

McDonald's - when laying things in order is beyond your capabilities - Fast Food Near Me - Capitola, California

So when did McDonald's start not having anyone behind the register to ring you up and no menu Behind the register and encouraging you to use the kiosk? This is crazy. I like to go to a register order my food how I want it and pay cash so if I ordered at the kiosk or not I still had to go to the register to pay cash! The guy that eventually showed up behind the register and walked people to the kiosk to order. What a mess! Plus, they forgot 2 items in my order. Didn't even notice till I got home. The people that work here definitely have lack of customer service. I'm sorry but when a franchise restaurant has 20 people working there should be at least one ringing people up, sad! read more

A few weeks ago I had a bad experience at this McDonald's just for reason that really bothered me especially the prices we are now paying for these meals -- just didn't feel the service. This morning when I went in there was in line for a while which I get cuz it was really busy so I asked if we can just get rung up so I can go to Whole Foods and wait for the order and right away PABLO came to the register to help, wasn't upset or rude that l asked him in a pretty passive aggressive way to help us and he handled his cool and gave great service he apologized for the wait and got my meal to me within minutes. It definitely made me want to start coming back again. Thank you Michelle Garcia who wrote me a letter apologizing for the service and gave me 2 free sandwich vouchers. Awesome service. I've been in sales and hospitality for over 10 years now myself and no that sometimes you have to give a little to get a lot. Just with her giving me those vouchers, bringing me back in, and PABLO providing great service brought my business back here. read more

Worst McDonald's ever! Very bad customer service. The workers were so rude and not giving customers the right service or welcoming attitude.

Very friendly staff! Everyone were kind and had a smile on their face! Great customer service read more

Review date: 12/14/19. Went in for breakfast at around 10:30am. The young lady who took my order didn't get my coffee order and I didn't realize until my food was brought to my table by Chelito. Chelito went out of her way to get authorization from her manager to bring me my coffee without additional charge. She took a few minutes to come back so I went to stand in line to order my coffee, while I was in line I watched Chelito get a coffee ready (not knowing it was for me) and I watched as she used a napkin to grab the stirrer that went with the coffee as to not let her bare hand touch it. I thought that was very cool of Chelito to do the right thing even though she didn't know I was watching. THANK YOU CHELITO!!! Management: Please pass this on to Chelito and thank her for being such a customer service champ. She deserves your praise and mine. She turned a bad experience into a great one and I will come back soon because of her. read more

McDonald's - Proof of purchase. - Fast Food Near Me - Capitola, California

I love McDonald's.I came here today and got their fish combo with the fries and drink.Ate inside.Service was good read more

McDonald's - Fish combo - Fast Food Near Me - Capitola, California

Terrible service. the drinks are not self serve and the guy at the counter looks at you like your asking for soda from his own personal stash. Received a Large Coke with quite literally 2" of space at the top. when I asked him to fill it up he said the fizz was at the top. I repeated that I'd like him to fill it up and he grabbed the soda tapped his machine for half a second and handed it back and said you have enough. read more

Manager and staff on day shift on Saturdays are rude and have no problem demonstrating the fact that they have issues with people of color . Everytime time I picked up a delivery the requirements for me to identify the order change even showing them proof I'm a delivery driver wasn't enough. Sorry I don't steal and I am not trying to go jail over McDonalds of all places. Please educate the staff on how delivery apps work. I will not be accepting any more orders from this location. read more

The food took 1 hour and the water faucet didn't work. service is horrible there garbage everywhere on the floor someone pooped on the Floor. I hated there I seen a homeless man walking naked in the back. I waited behind 2 car thinking there was a drive thru for 30 minutes. Never again. read more

The manager doesn't know how to fix simple issues with the system and he is quick to be frustrated with customers