My 2 teenagers walked in this cold snow to Burger King because we are working from home. It was no surprised that the lobby is closed because of COViD 19, so they walked over to the Drive Thru. After they waited in line for 10 minutes to get to the window (full money in hand), they were sent away and told that they couldn't get what they ordered because they didn't have a car. I get we are in a crisis, so changes had to be made and the lobby had to be closed, but I'm really disturbed that no one thought to change the situation with letting people walk up to the window to physically pick up an order. The food was ordered and cooked, ready to go, but was ultimately thrown away because they decided not to let my kids give them money. read more

Oouuu this place makes me so mad. Like it's so freaking disappointing everytime, I really love burger kings food, but this place lets us down everytime. We pulled up to the drive through, tried to order, and they completely ignored us. Do better. read more

Went through the drive thru tonight and was told they were out of meat... only chicken was avail?? How do you run out of burgers at Burger King?? read more

This location is awful. It's hit or miss with the type of customer service you will receive, there are two employees that are great, but the rest are awful. This location is ALWAYS hiring which should be an indicator right there to stay away. We have continued to come to this location since it is 5 minutes from our house, but tonight was the last straw. I want don't to start off by saying that their shake machine will be down 8/10 times, especially if it's around 5:00. The same happened tonight. The guy taking our order through the drive thru was less than thrilled at being bothered. I realize this isn't a 5 star restaurant but there is no reason to huff and puff while taking someone's order. I ordered a whopper with cheese, no onion or pickle. What I got was a whopper with cheese on the BOTTOM bun and of course the onions and pickles were present and it was dripping in mayo. This is the first time I've had a whopper served to me this way. Unacceptable! I should have returned it, but I was already home and didn't want to go back and was pretty sure it would be an effort wasted. There is just something off with the way this place operates. I'm not sure how this location is still in business. Next time we are craving BK we will make the 3 mile drive down the road to the location on Broadway. The employees have been friendlier and our food has been correct and not sloped together. read more

Burger King - Cheese on the bottom of the bun. Who does that? Ordered no pickles or onions, but that memo was missed. - Burgers Near Me - Centennial, Colorado

Takes forever to get food through the drive-thru, about 25 minutes. And, then charged me for zesty sauce to go with my onion rings. Always had zesty sauce with BK onion rings and never been charged for zesty sauce in my life. Apparently, it is dipping sauce for nuggets and not onion rings now according to the new management. There's been a few times when I ordered my whopper with cheese and paid for the cheese to not get any cheese. I shouldn't have to pay for zesty sauce when they can't even put the cheese on my whopper that I paid for. They should focus more on getting an order right and being quicker than trying to charge extra for zesty sauce! read more

Would not accept corporate coupons which they absolutely have to. Mistreated my young teenage kid going through the drive thru.

Every single time in the past 4 months that I have gone in between 6PM and 8:30 PM, they are either closed or the speaker box reads "I'm sorry. We're closed. Please come back during normal business hours." Tonight I finally went up to the window because the vehicle in front of me was getting food. I was completely ignored by one team member. Then the 'manager' came over and gave me attitude about the speaker box and the employee. Customer service was awful. They were rude and disrespectful. She wouldn't even give me her name. Terribly disappointing. Please tell management to fix the speaker as that was a big deal for the manager. read more

I would give a zero star rating if possible. 20 minute wait in drive threw, because they are "short staffed" girl working the drive threw looked stoned beyond believe. Ordered a couple of burgers, fries, nuggets, and drinks. Out of the 4 burgers ordered 2 were wrong and 3 had stale buns. Fries were good as always. Nuggets were old. 1 coke was good but the other had 2 pieces of ice. No joke. 2 pieces. I was a Burger King fan until today. read more

Wish I could give negative stars! We just went through the drive thru and they told us they were out of croissants, which is fine, so we got a biscuit meal and French toast. After being the only people in line waiting for 13 minutes they handed us the bag with French toast and told us they were out of biscuits which they DID NOT mention when we ordered. Absolutely horrible place. Don't waste your money or time. read more

M food was bad service was bad overall just horrible experience worst Burger King ever

This is by far the worst Burger King they decide to close whenever they feel like. Workers are lazy and incompetent every time. Would leave 0 stars if I could. read more

*******DO NOT EAT HERE******* *****DISGUSTING FOOD******** *******and DISRESPECTFUL STAFF!!!!***** *******WORST SERVICE EVER***SPICY NUGGETS INEDIBLE-OLD & HARD. MADISON @DRIVE THRU Disgustingly disrespectful and the MANAGER JANICE WILL NOT ALLOW YOU TO BE UPSET AND COMPLAIN ABOUT THE WAY HER EMPLOYEES TREAT PEOPLE. 09/10/20 Today's visit was by far the worst customer service from Madison that was working the drive-through and buy the manager Janice also. While I was paying for my meal I asked if they were understaffed because we waited 12 minutes 2 8piece nuggets. She said "You can go to King Soopers and get chicken nuggets. When I called the manager to complain I was upset because of the poor crappy customer service and the way that Madison talked to me in front of my three-year-old grandson. The manager Janice said to me "1st of all you need to change your tone". I told her that I was upset. If their District manager Yolanda allows this kind of behavior from her employee, I will make sure this very same review makes it to Facebook, Yelp, and Nextdoor. Then I will find out who their district, regional and corporate manager is. Not only was the customer service the most horrible customer service I have ever had but the spicy chicken nuggets were so hard it was inedible. read more

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I have no clue how this place is in business. Nobody in drive thru and a group of people waiting for their orders on a Saturday at 1 pm. There's 4 people here, only 3 are working and I started writing this after waiting 12 minutes. I've been here 3 other times over the past month and I've waited 27 minutes, was told only 2 people were working and still charged full price. This place needs new management in the worst way. With 2 extra people, they saved 6 minutes. It took 21 minutes today. In all seriousness, every order should be 80% cheaper based on the wait alone read more

If I can give Burger King a -5 star review, I would. This Hispanic male gave attitude because a forgotten coupon. I know it's fast food service, it's not going to be the greatest. But holy f**k, people do make mistakes. Horrible service for one coupon mistake. This Burger King should probably shut down. If not, terminate the worker. read more

Over 25 min wait inside. Whopper jr only had lettuce and pickle on it..... Someone needs to manage this place. Pathetic. Plenty of other places that don't take forever for a wrong order read more

Ordered thru the app, selected drive thru, then why I arrived there were about 10 cars in line and no one inside, so I went inside to pick up, assumed it would be easier for everyone. Nope. They literally made me get back in my car and wait in the drive thru so that I could get my order cold. Great. Thanks a lot... read more

The drive thru menu shows icees but when I requested one I was told they don't have that machine. I then asked for a large Dr Pepper and I was told they were out of large and out of Dr Pepper. I was the 3rd car in line and waited nearly 30 minutes to get what they did have. Very disappointed. read more

Worst service ever ordered whoppers with cheese didn't come on burger lady was rude and refused to refund my money for the cheese. Think her pissyness should be addressed. Lobby was a mess who ever owns this franchise needs to get new help. I think I should get refunded and will never go back to this shitty location read more

As others have said, takes FOREVER!!! Posting this in line right now it is an absolutely insane wait..

The drive thru here is ridiculously slow. On Sunday mornings with very few cars always takes 25+ mins. Today four cars in the drive thru lane waited 30mins... still just pre-made burgers and fries, it is comical. For Sunday's, Shelly appears to be the root of the problem...The staff always seems frazzled. Owners or BL Corp need to fix this place. read more

Normally this Burger King does okay. Tonight not so much. Ordered 2 whoppers with cheese. One was freshly made and my husband thoroughly enjoyed. Mine was obviously a whopper without cheese that'd been sitting, to which they added cheese and then microwaved lettuce tomato and all. Bun was so hard my husband thought they'd toasted it. What I got will now turn me off this FAILING location. Disgusting. No wonder this location is doing poorly. Had to stop at old reliable Chick-fil-A to ensure my meal was edible, and to toss that nasty mess of a burger. read more

Please improve your service !! I been ok with it tell tonight . They told me they stop melting the cheese and throw it on there . It not like they are busy to not to. Laziness, I went back had them melt it . And no welcome after thank you . read more

Literally the worst Burger King on the planet!! It takes about 30 minutes to get your food no matter how many people are in line, and there have never been more than 3 people in front of me. read more

Sometimes this location seams a bit slower but my food is always correct and tastes good! Other locations have been faster but the food was never fresh so I'm happy to wait the 20 extra seconds for better quality! read more

This drive-thru provides about 15-20 minutes of entertainment. I ordered $5 of food, but wanted to really give them a challenge so I added a COUPON. After handing it to the person at the window, we shared a long, intimate gaze in which I could see steam coming out of his ears as his brain fired on all cylinders, doing the required calculus for the coupon. Spectacular. I don't know how long this gaze went on for; it felt like eternity, but we are definitely soul mates now. The wait for the food is about 10-15 minutes. I don't claim to know how to engineer a chicken sandwich at this location. My guess is it requires bypassing a lot of red tape from state government first, then plans have to be drawn up, with some potential back-and-forth with NASA. It was mesmerizing to watch though. I'm not sure the employees knew exactly where they were, and although the food was cold, it just shows what humans can do when they come together. 5 stars for the entertaining show. read more

Hours on the Burger King website say the drive thru is open until midnight but there's definitely no one helping customers... someone is inside but they're not answering the drive thru... read more

Maybe it's just a bad night. Ordered inside, took half an hour to get our food, then the order we recieved was wrong. Only one semi-clean table in the whole restaurant, yuck. read more

I work here, we close at 8 pm and open at 6 pm. We LITERALLY ONLY HAVE 5 PEOPLE WORKING AT THIS LOCATION. These people are complaining about theirs orders not being taken 45 MINUTES after we closed, despite seeing my co workers inside cleaning. They do not have time to open the window and tell EVERY SINGLE PERSON that comes to the drive thru after 8 that we're closed. These people have families to feed. You people are treating us terribly often. read more

This is Burger King is so bad it's moved me to leave a review. This location, besides being consistently understaff and slow with service, simply lies about their hours. They advertise an 8pm close but it's really when ever they FEEL like it. This brand should be embarrassed and correct this blight. Once more this Burger King is the worst I've ever experienced and it may have turned me off the brand forever because of these experiences at this specific location. 0/5 read more

This place had poor customer service ! I had a long wait when it wasn't even busy watched my food sit on the rack while employees stood in a circle and talked My pop had no syrup in it after they sent me to three different machines to try a again And while waiting observed how disgustingly dirty the kitchen area was from the counter all the way back absolutely gross I will never go there again read more

first off they close their lobby an hour early and second it says they close at 9 on here but they really close at 8. also the food was made horribly and looked like it came from the trash read more

This place is a train wreck. Screaming match between staff. People waiting 20 minutes and leaving with no food. Asked for a refund on a kids meal so we could leave and they had already given me a cup. I offered to pay for it and they refused so they confiscated my kids sprite and I left. Unbelievable. This place should be shut down or the staff fired read more

Wish this app had 0 stars. Went there once it was horrible. Tried it for the second time it was worse than the first time. Buns were hard as a rock meat tasted like it was microwaved and the lettuce was wilted. Don't go to this Burger King ever read more

I am not mad....just disappointed. Well actually, I am quite furious. My outrage begins at another location across town. Due to a lack of competence and failure to communicate proper closing procedure, I had to make the perilous journey across town through harsh weather conditions to this farce of a location. For starters, we were deceived in cold blood by the other location's lack of communication on the subject of lobby closing times. Despite the website stating that the closing time is at 11:00 PM, we discovered that we had been FOOLED and that the lobby closes at 10 PM, an HOUR before the stated closing time. In a fit of rage and utter disappointment, I rushed to the next closest location having pure faith in the lord that we would be able to eat in the lobby as the website stated. UNFORTUNATELY, much to my disappointment, this lobby was barred from service as well. Tears began to well up in my eyes, as I made the sharp left turn into the drive thru lane. Due to adverse weather conditions(the front window was frozen shut), and a broken rear window, the order was placed with the driver's door ajar. The order placement went off without a hitch, except the employee (to my suprise) did not know what CokeLeDun was. I order this every time I am at other locations and everyone knows exactly what I am talking about. Anyways, the currency exchange occured in a normal fashion(apart from the open door), and we received our food 1 minute after closing. Excited to eat we transferred the contents of our bags onto the table and began to eat the fries, only to discover that they were not salted in the least. We even observed the incompetent employee fry these fries improperly. I quickly called BK to notify them of the lack of NaCl(sodium chloride) on my fries. They asked me what I wanted them to do as if it is my fault that there was no salt on them. I do not have salt at my house and I suggested that I could return to the burger king to have them salt my fries. The woman hastily replied in a rude connotation that "WE ARE CLOSED" and there is nothing they could do. Okay, whatever. NEXT I opened my BK king burger to discover that it only had 1 patty (supposed to be 2 patties) FOLDED IN HALF at the bottom. Immediately I called the BK back and let the woman know of this issue. She said she would speak with the "gentleman in the kitchen". When I suggested that I return to the location to have her cut the massive folded patty in half to even out the burger, she again let me know it was closed and that she was unable to do anything about the issue. The only propsal she made was that she could "do me at another time". I can only say that I am not suprised this location consistenly gets 1 star reviews. After such a tragic event I can only hope that someday I can muster the emotional integrity to forgive the Burger King corporation for their lack of knowledge in the culinary arts. Farewell BK. Thank you. read more

Burger King - Folded in half patty.... - Burgers Near Me - Centennial, Colorado

Worst Burger King i've ever been too. Our food was cold, the sodas don't have any gas, they forgot some stuff from my order. All the of stuff was very very rude. We had to wait a long time for them to give us our food. Once we got our food a lot of it was cold. Most of all the employees were very rude. It was a young lady that sorta had red hair that was very very rude. This Burger King just lost a customer and I will never be coming back. I'm going to make sure I tell my friends to not come to this Burger King. read more

This place is a joke. My boyfriend has had countless bad experiences here. They are out of something everytime he goes. One time he pulled up to order and the girl told him they were out of all food. As a fast food facility how are you completely out of food? I'm not a Burger King fan but the few times I have Gone for him the order is messed up almost everyday time. And their hours are very weird! My boyfriend wanted a WHOPPER for dinner tonight and we live about a 20 minute walk down the street. I figured Id take my son for a walk to get it. I get up there at 7:08 and the lobby is closed. There was a nice girl who had just gotten off who had said "Go ahead and walk through the drive through". When I asked If I was allowed go do that she said "tell Laura I sent You through". Because I was walking the camera didnt alert them I was There so I walked Over to the window. It was a gentleman. I explained How I was Told to walk through there and he said "the cameras can't detect you" I had told him I understood And asked if he could take my order there. A WHOPPER with cheese and fries was all we needed. He said he couldn't do that. I asked if he could open the lobby so I could Come in and order and leave. We weren't eating there so none of the tables they had cleaned would be dirtied, he said he couldn't do that. It's 7 o'clock. I couldnt get an order because I chose To walk up there and 7 o'clock was too late for them. My boyfriend had previously worked in fast food for 8+ years. He was a manager and has expressed multiple times how this is one of the worst places he has ever experienced. When we are driving we would rather drive further than go here again. I have Worked in the service industry for over 10 years and have Always worked customer focussed jobs. Never in a million years would I imagine putting in an order for a WHOPPER with cheese and fries would be so difficult. If you are thinking of going here. I strongly encourage you drive to a different location. read more

Frustrating experience at this Burger King. Waited in the drive-through 20 minutes to get a cold sloppy cheeseburger. Went in lobby to have it re-done, I was watching the boy man named Nick at the grill, His attitude was Lethargic at best. Go home to mommy Nick........ put a one star rating in Only so I could post this comment. read more

Wow never again....... Dont even bother. I am usually ok with crap service if food is ok but both horrible. I would def never come back here again. read more

Dad and I went here for lunch today. It was not good. The service was slow and at to 2 in the afternoon they had to fill the shake machine so my dad could get a shake so it took ten minutes to get the shake. Don't go there the salad had no taste. read more

Pretty much your average Burger King. You pretty much know what you're going to get. The service and the food was fine.