Would literally rate them 0 if I could, waited 10 minutes for an ice cream and a water cup, then proceeded to wait another 3 at the window because "what was yall order?" as it was sitting right in front of her, "oh hm did yall pay?" then walked away and got no spoon with my ice cream cup, ask for one she'll make a face an walk away lmao. god yall are dumb as a box of rocks!! read more

There was long red hair strands in my croissant breakfast sandwich and when I went back 3 mins later after making it to work opening my sandwich couldn't even take a bite, the woman says only problem is my cook is bald and my hair is red. The strands of hair were red but because it was only 2 long strands it was hard to see that it was red but guarantee if it were held under a flashlight it was indeed red hair, wasn't my hair I don't even have long hair & I arrive to work half an hour early everyday I'm the only person. She gave me a different sandwich that wasn't even correct it was missing cheese and the egg was very cold and burnt on one side. This location definitely lost a customer today and because of the way it was so unprofessional I will be letting my friends and family know about this occurrence and for them to also avoid this location. Horrible. They should be required to wear hair nets also around food. That's what I was taught when I worked in culinary arts and when I worked at fast food. I'm disgusted. read more

Do not order from here, especially if you're using Ubereats. I order food for my kids and when I got the food, it was a complete wrong order. We had to throw the food away. read more

One star feels generous. Vero stars is not a thing so I guess they get one star. Placed a mobile order, went to the drive-through, someone asked me to wait a moment when I got to the speaker and then never returned. I had to call the restaurant multiple times before someone answered the phone, and by that point I had pulled out of the drive-through line and told them I was coming inside except the lobby wasn't open. So I never actually got my food. I'm not sure what they pay people to do here, but it certainly isn't work. read more

i walked up to the register and the lady who took my order was so rude. she didn't ask us if we were ready to order or even a hello. she straight up stared at me until i said something. she has a longgggg low ponytail (which not to mention is such a health code violation make her put it up!) she also didn't ask me if i was eating in and just put my food in a bag! i asked for a frozen coke like 3 times and she gave me a regular cup. but oh was she smiley and laughing with her coworkers! it was also SOO cold in there it was colder in the bathroom than it was outside and it's 30 degrees! read more

Sitting at the window and no one serve me. They all were doing something else and dancing at the moment when I took off.

Roll up around 7pm on a Monday... dining room closed. Wow employees don't give 2 shits read more

Burger King - Wrong hours posted. Lack of caring. Let it - Burgers Near Me - Grand Rapids, Michigan

Worst customer service experience and overall satisfactory of the overall Ambiance and the lack of cleaning also they have a Greyhound station connected to it where they don't help the customers also the bathroom is missing the drain cover and it also smells really funky in the back also plug Outlets are not properly on the wall properly and overall poor customer service and sanitation issues and falsifying false accusations against customers I used to love this Burger King but now I have no love for any Burger King and down with the King I really hope Burger King gets closed down permanently I'll be rooting for this read more

Closes early, says open till midnight and show up 11:20pm and was ignored at the window.

The floor was wet and muddy in front of the pop machine. I was going to get ice but then noticed black mold where you would push your cup back to get the ice to fall. The food seemed like it was sitting out for too long. The fries were cold and the chicken tenders were very dry. read more

Pros: Cheap food Cons: Terrible service 98% of the time, my friend and I ordered ice cream and after waiting 40 minutes we were told they had forgotten about our order...and when they finally made them they apparently were not taught how to perfect the SWIRL (see visual below). ***We did however have one really great server, she was polite and very efficient! Said she worked two jobs yet she had such a great attitude and truly put customers first. Shout out to her :) This Burger King would do great under different management!!! Too many times we have seen customers have to unnecessarily wait extremely long for food. read more

Burger King - Burgers Near Me - Grand Rapids, Michigan

Pull up to the drive through: "welcome to Fulton St. Burger King. We are going through a shift change and it will be 15 minutes until you can order." ..not the first time this has happened, just the first time I've actually been compelled to write a review because it's happened so many times. Won't be visiting anymore. They're consistent, just consistently terrible. ..and even if you ARE able to order, they usually forget something or it's cold. Go anywhere else. Adobe and McDonald's are right down the road. read more

I had the best experience at this BK. Seriously faster than the usual BK's I have been to and very nice employees!

Just came through on our way back from up north. Fast service, everyone was very polite. Food was nicely placed in the bag not just thrown in. read more

Burger King (BK).has always said, "Have it your way." I wish I could say that is true. But I can't. I recently ordered an Impossible Whopper combo, with onion rings and a fruit punch drink. I was soooo disappointed with the food that was delivered to me because it wasn't done my way. The only exception is that they didn't put tomatoes nor pickles on the burger. Great! However, the rest of the order was not to my satisfaction. I do NOT like mustard on ANY hamburger. So, can you guess what I found?? Yup, there was MUSTARD on my Whopper!!! People, let me tell you that I used to work at BK and I know what condiments are included on a whopper and mustard ain't one of 'em. But mayo is. Yet there was none on my sandwich. with no mayo is unacceptable to me. The fruit punch drink tasted watered down. I also tried their chocolate chip cookies, which were lackluster at best. Since this is not the first time I've being disappointed with BK's food, I'm going to take my business elsewhere in the future!, they put mustard on my burger. I do not like mustard on any hamburger. I used to work at BK and I know what condiments are included on a whopper. One such condiment is mayo. Yet there was none on my burger. The onion rings were lukewarm, which matched the burger. The fruit punch drink had a watered down taste. I also tried their chocolate chip cookies, which were lackluster at best. Since this is not the first time I've being disappointed with BK's food, i think I'm going to take my business elsewhere in the future! read more

Slow as hell with not what I would call a helpful staff. Cranberry Chicken Salad is amazing though. Update: they are even slower now. No more cranberry salad. $1.49 Spicy Nuggets are good though. read more

For the first time in years, I went back to BK, in order to try out the new impossible Whopper. After doing some research, I came across an article online pertaining to a vegan customer, I found out that the new I.W. was cooked in the same way and place as the regular beef Whoppers. This was very disappointing and not ideal for someone like myself, who was looking to try out the new plant based product. I found a section of the New York Post article, that says and I quote (vegan or vegetarian guests can request their patties be prepared in an oven instead of in the shared broiler.) So I went to BK hoping that they would honor my request, however immediately after walking inside, I witnessed the manager arguing with and talking back to a customer and I thought to myself, this isn't a good start. After said argument the manager headed to the back and a separate employee steped forward to take my order. I made my request and was immediately denied, they then claimed it could only be made in the shared broiler, which is in fact not true. I then showed them the section of the article I had screenshot, which was quoting directly from corporate, the worker then left to go ask the manager and came back to told me, they could not honor my request. I thanked them anyway as I walked away disappointed and hungry. (I would not recommend eating at this location) read more

Echoing other comments, the service is absolutely horrible here. I'm a big fan or Burger King, but I WON'T be visiting this location again. There was only myself and one other customer in the store and it took several minutes for someone to acknowledge us even though we could see them in plain site, gossiping about how bad another employee was. When Amanda finally came over, she was extremely poor attitude and rude. Both myself and the other customer tried to use BK coupons and she responded with " UGH I don't know how to do that" and would not assist so I gave up on the coupon. I don't know the names of the other employees but the whole team really should be replaced. They continued gossiping and yelling at each other while making the order. Very unprofessional. Food was sub par. read more

I don't like the cashier at all! We walk in to order food And that lady are rude for us read more

Slowest service In the city and the staff is very rude. The only thing keeping this place somewhat afloat is their location

Since this place is close to where I work, I've probably been here 50 times over the past six or seven years. I've never had a problem with the food or the staff here. My concern here is that this is possibly the worst hobo and mental illness flophouse I have ever seen with a fast food restaurant. I worked in inner-city Detroit for many years, so I know my flophouses. At high noon every day, there are usually a few hobos sleeping at tables in the center of the dining area. There are also several people in there talking to themselves non-stop, day after day, month after month, year after year. If you end up sitting next to one for twenty minutes, you'll probably need therapy to make sense of what you just heard. I don't know why the management doesn't throw them out. It makes for a freakish dining experience. If you think I'm exaggerating, stop by around noon Monday-Friday. It's a flophouse masquerading as a Burger King! read more

The line took forever, without them ever saying anything absolutely ridiculous. Must be understaffed or terrible management. For how long I spent sitting in this drive through I could have gone to Ruth's Chris and been done by now. read more

The service is usually sub par, not terrible but not great. The thing that confuses me is how the shake and ice cream machine I always 'down'. I've heard many times from previous employees of fast food that this is a tactic to turn guests away after the machine is clean. Honestly if I was an operator or owner the entire crew would be fired if they pulled a stunt like that. Then again, maybe the crew was telling the truth and it really was not working. read more

Went here for breakfast in the morning with my friend, and the service was terrible. We used a coupon, and asked to substitute the coffees for soft drinks - to which we got an attitude for. In the back we heard workers yell "hey can you throw a mini burrito in the microwave". Gordon Ramsey would have a stroke if he heard that. Food was soggy, like it was made in the microwave. read more

Seriously. If I could. They wouldn't be getting any stars, where do I even begin? Well as I go up to the drive through, me and my sister are trying to figure out what we want. The cashier spoke up and said that she can't handle listening to both of us at once and to hurry up because they were closing soon. Mind you, it's 11:15 and they close at 12!! Then when I asked for a salad, they said they couldn't make me one because they were closing and it would take too long. Okay, so we made our order and move forward. She's not wearing her name tag and she is still being very impatient with us along with ornery. We asked for a copy of our receipt and were told we couldn't get one. Then we get our food and the chicken sandwiches we received hardly even looked edible. It was a horrible night for us. read more

Garbage service from apathetic employees. Supposed to be open at 5:30 AM. I sat and waited until almost 6:00 AM for them to unlock the doors or turn their drive-thru lights on. I called, but no one would answer the phone, even though I could see at least THREE employees inside, smiling and laughing with each other. I will be reporting them. Avoid this location at all costs. read more

Ordered two small things and waited 20 minutes in line behind two cars. Ridiculous. Not very busy and a good amount of people on staff. Should be run better. read more

I wish I could give this location zero stars!!! On May 14th at around 1:00am, I drove up to the drive-through of Burger King (410 Pearl St NW, Grand Rapids, MI 49504) to order a coffee before making a two and a half hour drive home to surprise my mother for Mother's Day. The woman running the drive through was very short with her answers and sounded irritated. She told me that they did not have any coffee but that they had iced coffee. I then proceeded to ask her if their iced coffee had any dairy in it. She told me that she didn't know. When working at a restaurant, how do you not know if something has dairy in it? With that, how is it not something you can find out?  I asked if there was someone else I could speak to who may know if the iced coffee has dairy in it. She told me that there wasn't because she was the manager and then she told me to have a nice night (sarcastically of course). I then asked for her name because she was being so rude to me. She proceeded to turn off her headset and the drive-through order screen...she literally turned them off so I could not speak to her or order anything. I pulled forward so that I could talk to her in person and get her name. The following video is the encounter that I experienced... https://www.youtube.com/watch?v=_PSAYKnKfZE I called the Burger King customer service number, told them my story, and they said a district manager would be contacting me. That never happened. I tweeted Burger King the video and complaints about the incident multiple times and they never responded (I have screenshots if needed). This incident happened over a month ago and no one has addressed my complaint. I cannot think of a company with worse customer service than Burger King (from the primary and secondary employees). This woman should not be working as a manager nor should she be working at this Burger King interacting with customers. I can only assume that she has not been fired yet, but should be. I would like an explanation, an update on the status of this woman's employment, an apology, and some form of compensation for the effort I have gone through just to try to get a decent customer experience. read more

Place that gets the job done. They have the goods for when ur hunger can't wait so longer. That have the food to feed ur apatite

I ordered 2 for 6 sandwiches and one of them was a spicy chicken sandwich....said sandwich goes into the frier in order to cook....I bit into it and it was literally raw chicken....a 1/2 inch of completely raw chicken. Last time I checked, you can't eat "rare" chicken.....went in a talked to someone (assuming a manager) and she seemed annoyed I brought it back! Also didn't ask anything about it or even look at the sandwich; this was NOT ok. Very very displeased with this reaction. read more

It took them 5 mi Utes to ackythat I was at drive through. When I asked what the hold up was, they said they were in a shift change, so I drove to window after 5 more minutes. He said he couldn't take my order from there. There was no one in the drive thru and no one in restaurant and I couldn't place order after 10 minutes. I left and went to McDonald's. read more

Pulled up to the drive thru and sat in silence for 3 minutes. Assumed they were closed and lights were accidentally left on. Pulled through and saw the drive thru person talking out the drive thru window to another employee. Only after driving past and pulling back around did I get service. And that was your manager? Jesus. read more

What the heck is up With this place . It's art prize week and you still have to wait at the drive through at 9pm. Then when they finally take your order over the speaker system they are rude . Plus, you never get what you order . Plain and simple . Bye - never going back again. read more

Holy cow. 18 minutes in a drive thru. I worked at Burger King and I've never seen this low quality service. Haha at $15 an hour!

Very good service, nice building. Very clean and modern. Convenient location for driving, walking or bus. Quick service. Spanish speaking employees available when I went. read more

One of the worst Burger Kings you can go to in GR. The only reason they are making any money is because it's literally one of the only fast food restaurants in downtown GR--and right next to the GVSU downtown campus. They havr recently remodeled (mostly to keep the bums from buying a coffee and sleeping there all day) but don't let the nice interior fool you it's staffed by incompetent employees. You know, the ones that are probably protesting for $15 an hour but don't have any actual skills to offer. I walked in and up to the counter. One girl in her fashionable UGG rip-off boots, yoga pants, and BK headset looked at me and walked to the back--right by another girl with pink hair who also just looked at me and walked to the back ad well. Then she came around to the front on the opposite side in which she left, saw me, and tuned right back around again. The thing is the food is decent. It's BK so it's hit and miss when it comes to their food anyways. Maybe that's part of BK's business plan--make it so unpredictable that it's like an adventure everytime you go in. Avoid this location like the plague, or a Bieber concert. If you decide an adventure is of your choosing I'd suggest the drive-thru. They haven't screwed my order up as many times as the lobby has. read more

Horribly run business. Long wait time even with no rush, employee's clearly don't care about their jobs.

Service is hit or miss, but they're always friendly (even if they aren't sure how to make smoothies with no dairy). I use this location the most just because it's right next to campus and hella cheaper than any on campus dining. read more

Service was absolutely horrible. The woman working the cash register was crabby and rude. The person working in the kitchen was clueless on what he was doing. They weren't wearing hair nets, and the drive thru "wasn't working". read more

Pulled up to the drive through at 6:20 pm and was told they wouldn't be able to take any orders for 15 to 20 min due to a shift change.. What restaurant shuts down to do a shift change? And during dinnertime? I was frustrated, this has happened to me before at another BK location, and I began to let the worker know how I felt. Yes, I used a couple of choice words, not directed at her personally, but at the situation. That lasted about 7 seconds before the BK worker screamed "F@ck your mama!" and everything escalated. By this point I'm very angry too, and I said the same thing back to her, she's losing her mind, screaming all sorts of profanity at me, and I'm yelling back. Then she comes out of the building, completely out of control, threatening to kill me. Two of her co-workers chase her down and try to hold her back. At this point I'm thinking nothing good can happen here. I'm 6'6" and 300+, but I'm not gonna put my hands on a female BK employee. The whole situation was outrageous and over the top. I may have gotten a little salty, but if you can't keep your mouth shut for 10 seconds while a customer gets a complaint off their chest, then clearly you have no business in customer service. The next day I called Burger King corporate and let them know what happened, and their response was extremely tepid and underwhelming. I can live the rest of my life without ever eating another whopper, for sure. read more