This branch needs to improve on everything, service is awful poor attitude, food quality very poor, they don't make food as posted. No want to even get it right. This franchise owner should take a look at who they have running their branch. Worked at this branch many years ago years ago, it's not that hard! Ordered $85 worth of food got home all wrong took it back. Had the whole thing re-ordered and still had it all wrong when we got home again. read more

Burger King - Missing ingredients etc.. Fried Pickle Ranch Whopper! No cheese, lettuce, Ranch sauce etc... - Fast Food Near Me - Green Valley, Arizona

Hands down the best fast food burger for the price! We like the Whopper Jr burgers with no cheese and added bacon. We do not eat in. But the window service is great. Don't know about the ambiance since we've not eaten in at this location. BTW, BK's fries put McDonald's to shame. So good that we always order the large size. They are always hot, fresh, and cooked just right--never cooked using old oil which often comes occurs at McDonald's. read more

Bad service, food was meh, bathroom smelled horrible. The tables were clean and had a crown for each one so I they kept a good environment till you talk to the lady at the register. read more

Burger King - Lady forgot my coffe and when I made a claim about it they gave me the wrong one so at that point I let it be. - Fast Food Near Me - Green Valley, Arizona

Yesterday at 12:42 pm we stopped at BK for a quick burger. We followed two cars into the lot, they went through the drive thru and we parked and entered the store. There were four people present waiting for their food and no one in line. We ordered the two Whopper Jr special and one small drink. I counted six staff on duty. The two cars in the drive thru were already in the parking lot waiting for their orders. Order took 17 minutes to complete. the Two cars didn't their orders until after ours! I watched the employees who were preparing the burgers and they were so sluggish it was comical. they kept looking up and pointing to a monitor and frequently switched positions. It's no wonder BK is on the verge of bankruptcy. read more

They shorted me fries on my order. I won't bother to return. The staff is not only uncaring, they obviously don't know what their doing. Also in a weird location. I normally like BK. Not the one in Green Valley. I asked for a senior discount and was told they only apply it to their drinks. Someone should tell them that's a BS discount, BKGV! read more

Really great burger King location. Despite being short staffed everyone that worked the lunch shift was very friendly and patient with the demanding in restaurant in drive thru customers. Food came out as ordered with modifications and the employee even offered to wait to serve my ice cream until I had finished lunch so it wouldn't melt. Inside is very clean and convenient to the highway. read more

I understand businesses have their good days and bad days but today just happen to be one of those bad days. Between a spill on the floor no one cared to clean and just put a sign on, to having absolutely nothing that did not have massive amounts of sugar in the drink machine (having a location in a retirement community none-the-less), to a spilled drink on a table no one would clean, it was a disaster inside Burger King. I was inside a total of 30 minutes and not once did I see a mop to come out to try to clean the location with the spill. There were quite a few people of retirement age (as I said it was a retirement community) that could have been seriously hurt if they were to slip. Drinks were running extremely low with no sugar free options in their state of the art drink machine. Trash cans were starting to overflow and the sweet tea was in a "pitcher". This will be the last time I will be at this location unfortunately. read more

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This location has been impoveing and it seems because of Alyssa strong leadership and friendliness. Every time I go in she is super helpful and is constantly working to stay on top of things. read more

Burnt bun but friendly service. Fish fillets are pathetic in size. Recommend you break the fish in half and cut the half of the bun that isn't burnt in two so you can sort of enjoy half a sandwich for the price of one. read more

It baffles me that companies promote things and just cannot seem to follow through. I placed an online order from home, 20 minutes from the store, and awaited the message that the order was being prepared before leaving. I requested to pick up in the drive-thru and arrived about 20 minutes later. I order online because I have a family and order a large order often, not 99 tacos or anything, but 8 burgers, 2 chicken sandwiches and 2 nuggets. As I sit here typing, my order is still not done. Still not brought to my car. They'd not started it when getting to the drive thru and we were told they'd start it and it'd be a bit because it's a large order. No kidding??!! That's why I pre-ordered AND paid upfront. Please explain the logic? read more

This location has ways been clean on the inside. Staff friendliness is hit or miss. Service is fairly quick. Food is right on with all other Burger Kings. We usually go here when we get the "family coupons" you can also download the app for coupons as well which is usually a good deal. This location does not have a play place like some other BKs have read more

For the first time in I don't know how long I received a burger that I didn't have to reassemble or with half of the cheese into the wrapper (from anyplace, not just BK). It was perfect as is. read more

This Burger King is awful. Every time I've come here the staff is really rude. Always rushing you to order even if there is not a line. The first time I went, they were rude. I brushed it off as maybe they're having a bad day. Second time I went, same attitude & still rude. I thought maybe still, just a bad day. After the third time, I realized, they're just always like this. Fast food is a lot of money these days & to have bad customer service a long with expensive prices are just not worth it. I will be never coming back to this Burger King. read more

The cheapest hamburger ever imagined. A burned patty, a small piece of limp lettuce all topped with a 1/2 ring of onion.

Pledging my allegiance to this Burger King. I ordered ranch on the side of my nuggets and these absolute kings and queens gave me 2 barbecue dips as well as 2 ranches! McDonalds would never. Fries were hot and the perfect amount of crisp and the flame broiled cheeseburger? Chefs kiss! read more

Being a former manager of the of this The customer service is unacceptable at this establishment being a former manager of this Burger King working for Burger King for 10 years they were in a rush to take our order they were very rude something needs to change the way they greet people at the window is very rude . Since I left this job this Location has gone down hill it very sad read more

AYE BURGER KING!!!! :/ What happened to have it your way? What happened to customer service? EVERY DAMN TIME!!! I am so over this BG!! I order hamburgers WITH HEAVY, HEAVY PICKLE & not only do I get a hamburger with three freakin' pickles, but attitude from your manager(?) as well! I questioned on why heavy, heavy pickle would warrant three pickles & she responded all snotty " He put as many pickles as he's supposed to!" WOW! JUST FREAKIN' WOW, LADY! I will NEVER go to this BG again! I'm done with damn bad customer service! We were nothing but nice & you were just a nasty person about it! My husband, who is the kindest man you will ever know, was shocked & said "We don't need to be coming here, especially with her attitude!" YUP! He's right! read more

The service @this Burger King is very erratic. I went today around 11:10 & the wait time in the drive-thru was very looong. I asked Y & was told that they were changing over from the b'fast menu to the regular menu. I was also told that they had new folks preparing the food - NO freebies nor even an apology - no more $$'s wasted by me @this location! read more

Never know what they're gonna be out of: soda, coins, money, foods. Totally unrrliable

Wow... upon entering the restaurant I didn't think it looked too bad. When I approach the counter to place my order I looked behind the counter. What a mess, ground beef patties on the floor french fries. The floor was covered with mashed food and being trampled on. Watch them fill the fry containers, fingers and hands were inside Where to fries were going. Same with the drink cups. When they were picked up to hand to the customer the thumb and forefinger went inside the cup. read more

The food was good, place was clean but it was very inconvenient because there was no baby changing for parents with young children.

My wife and I swore we would never go back to this BK but we thought we'd give them another chance. Unfortunately it was as bad as previous visits. After 15 minutes we received our order - food was cold and order was incorrect. 5 minutes later and received corrected sandwiches but COLD. Noticed DRIVE THRU customers were not waiting at all but we were not the only "DINE IN" customers waiting for cold food. After several visits to this BK in the past year we will NEVER return. I dont exaggerate this story in any way - it truly is the worst BK ! read more

This is the 4th time in a month that cashiers/order fillers have taken my order croissant breakfast let me pay for it then tell me they don't have any croissants and would I like to try one of their other sandwiches. I have done that twice and they were terrible. What's up burger king with the bait and switch. read more

It's s burger king, not gourmet five star dining. Food was good and the three young people working this terribly under staffed restaurant were doing an incredible job under trying circumstances. read more

This place puts McDonald's to shame. The remodel is nice. They make efforts to keep the place clean. BK knows it's niche whereas McD is still searching. The help was friendly. BK offers my favorite senior meal of two whopper juniors and two small fries. Today I realized there is a senior drink too so I had lunch for just over $5. There are other meal combos but I find this fits me perfectly. I don't live here so it is nice to know the app coupons work here too. read more

This place has really come a long way! They completely remodeled this location somewhat recently and it looks great now. I don't come here often because they don't have a lot I can eat, but every time I do it is extremely clean. They have never gotten an order wrong, and the staff are all very friendly. This is definitely one of the better fast food places here in town. read more

Food I usually great but the night drive thru people need to be retrained in the way to deal with customers. Offer to help but don't rush them, twice we've been there and have been rushed as soon as we pull up with no one around us both times. read more

5/10/18 I come here at least once a week for a side salad and maybe something else to snack on. The people are always so polite and warm. I always specifically ask for croutons, even though it's merely a side salad, but I think they all know by now that croutons are part of the dish (like dressing). -E read more

Amazing in Nogales. Up on a hill with a view and immaculate and food is good. Very impressed.

K I'm pretty much done with this Burger King. Twice now we have ordered Whoppers with cheese ( which we do pay extra for) gotten them home to find no cheese. My husband even brought it up this time to not forget the cheese. Last time they also screwed up the onion ring order. I have always preferred it to MacDonalds but MacDonalds it is from now on! read more

I like this Burger King. The current employees are efficient and friendly. The atmosphere is homey and since Green Valley is primarily a retirement community, its generally a quiet and relaxing place to eat. The prices are reasonable and the coffee ....yes the coffee is super! read more

I like how they have modernized the place but some of the people they have working there are terrible. I was ignored by the young girls working the front until who I believe was the manager came walking in from the back. read more

I ordered an extra long cheeseburger, an original chicken sandwich and a 10pc nugget. After waiting 15 min and complaining to the person taking orders, we finally got the food. They gave us two chicken sandwhiches (instead of what we ordered) and it wasn't that warm. Also, when I tried to give this response in the provided survey code, the site said the survey was closed. read more

They precook the burgers( and I assume chicken and fish) and place them in holding boxes and then server them when ordered. Thats why Five Guys, Culvers and Chicago Deli taste better, their food is cooked to order. read more