I went inside to eat and even ordering inside I couldn't get fresh burgers . The bread tasted old , the cheese looks dry and attached to the patty (both of them) Fries were cold and stale , onion rings tasted soggy not crunchy I'm not exaggerating it was horrible . What happened to the way Burger King used to be everything always was fresh and now I'm Afraid to even order from here The fact the business is never packed should be another reason why the food should be hot and fresh .. lazy employees !! read more

the Spanish manager did not try to help me out with anything, i went here to pick up my order and when she saw us she just ignored and let me wait 20min without saying anything, until i waved her and she came up to the window she said that she can not do anything for me right now even i saw my bag and the receipt just sitting over there and i told her i've been here 20min without nobody want to help even you see the customer then she was just like whatever and walked away without saying nothing, i just tried to tell her that i pick up my order that already place few minutes ago and i dont think she understand what i mean at all but after that there is a worker came to help me out, as a manager you should know english and do your job better than your co-worker and help us out not leave us there for 20 more minutes and let your employee do everything for you even just an order of fries and a sandwich, i dont understand why can you be a manager like that or just so easy to be a manager at this BK like let your customers wait for 20 years? read more

Truthfully this is my go to spot after getting off of work very late and more than likely not eating all day. It hits the spot everytime with no shame read more

You should not eat here unless you want to get sick and die. The food was cold and it came with mold. Also they forgot all the sauce. I feel bad that door dash had to refund my money when BK was ultimately responsible. They need to get sued for serving people food with mold disgusting! read more

I want to start out by saying that I had never felt the need to write a review for bad service before in my life, but this incident requires serious attention. I went to this location to claim the T-Mobile Tuesday deal and I was literally disrespected by this employee who works at the drive through window. She was not just rude but had no sense of professionalism at all. She tried to charge me even though I am showing her the coupon that was claimed, and when I tried to show her the free whopper in the Burger King app, she said to me "Well I don't care, come back on a Tuesday. Why do you think it's called T Mobile Tuesday" and then shuts the window on me. I then tried to get her attention by waving to her with the free whopper clearly displayed on the screen from the Burger King App, and she then opens up the window and rudely said "What else you need, are you done here? Unless you wanna pay, I don't have any business with you". I again, patiently and calmly tried to explain to her that this a legitimate coupon in that I am redeeming from the app. And with her voice raised she said "My manager said it's for Tuesday. Why don't you come back on a Tuesday. Why do you think it's called T-Mobile Tuesday?!". And again she shuts the window on me. I asked for her name and she walks away. So here is my take on this and why I feel the need to share my experience. First of all, it was Monday, past midnight, meaning it's technically a Tuesday (12:37 AM). Second problem I have with this is how comfortable she felt behaving this way to a customer. She refused to listen to her customer, and believe me the customer is not always right, but I was and I tried hard, really hard to help her to understand how wrong she was, without mixing in how disrespected I felt especially as a minority in this country. And the part that is even more concerning is that the manager was on site and allowed this kind. of behavior. @BurgerKing, I want to hear your thoughts on the matter. Is this the new standard? read more

Burger King - This is her screaming out the window. - Burgers Near Me - Lowell, Massachusetts

I don't mind BK, I grew up eating lots of Whoppers. Although, I do hate the fact that they no longer have a ketchup dispenser (I'm a huge fan of ketchup). It's pretty standard here, I go in for a Whopper, and nowadays ask for Zesty sauce since I can't use my usual amount of ketchup. I doubt they will kick me out, but I did see a sign saying there's a 30 min. alotted time for being in here. read more

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Waited hour for a meal and they told us to wait for our order on the side... they gave our order to someone else

So tell me why they put someone taking orders that barley speak English..?! Like wtf try to order food and I can't barely understand what she say and got an attitude... please get your shit straight because McDonald's and Wendy's down the street where I can go to get a better service.. read more

Zero stars! It's unfortunate and it's probably not this way all the time...might depend on who's on shift that day. Went there for lunch on Wednesday afternoon and went inside. We waited in line at the register for 20 minutes without any type of service. The employees just looked toward us and continued to ignore the line upfront waiting to order. Corporate needs to go there and unannounced and fix this once good location. read more

every single time i order from here something is wrong, it's the closest burger king so this is always the one i'm recommended to, and when i call to complain i one picks up. my foods either wrong, missing, cold, messy or not edible. get it together. read more

Burger King - ordered a Bacon Cheeseburger, but instead got a cheeseburger with Onion Rings and barbecue sauce. - Burgers Near Me - Lowell, Massachusetts

They forgot something in my order 3 times already, I ordered the double whopper and 2 sandwiches but I didn't get the whopper.

Legit sitting in the drive thru and the manager and 2 other employees didn't have masks on!

This location SUCKS!! I ordered food and they messed it all up and and forgot my drink... like how? The Fries aren't even salted..... so bland and dry. I don't understand how they are still open. The workers are so rude and lazy. When I said they forgot my drink they gave me it without a straw??? How am I suppose to drink this? I just can't believe this location could careless about their customers. I will never go here ever again. read more

Does the francize owner not care about his business? Same complaints. We went last night had 2 coupons that were not honored. First the "manager" was extremely rude through the intercom. We could barley hear him with his personal music blaring in the background. When we got up to the window he would not take our coupons and made one of the workers tell us there was nothing that could be done? He said coupons should have been said through the intercom. We asked couldn't he just cancel the order and renter? But the "manager" would not allow. Even though we had custom sandwiches we had to leave without food. read more

I have never yelped any business, I have had an issue with .. I work in the food industry on both corporate and restaurant sides.. my ordered was placed at 3:52 pm with 1 car in front of me ... legit 1 car!!! I didn't get to the window till 4:27pm, the women running the register by the name of Allie BTW JUST FOR A RECORD ALLIE DID NOTHING WRONG. I asked to see the receipt so I could verify the time. I told her to check the time she did and she look at another women in the cut.. who claimed she was the manger on duty, with disbelief like shit.. she's been sitting here for quite sometime. I asked to see the food she obliged (Allie) food was cold I told her I would like it fresh considering I had waited 30 mins. She agreed.. then this "manger the women I spoke of earlier who I have no name for because she would not give me that or her district manger name or the store number as well when I asked for it. She proceeded to tell me that I would have to wait and to pull into another spot so they could make it .. after I sat there 30 mins so I asked her if she had the managers name she said I am the manger I asked her for her name she didn't want to give it too me so I asked for the district managers name she told me he wouldn't be able to handle it because he was new to the area .. I asked for a store number wouldn't give me that either .. so I replied I'm not leaving till I get this information.. she said it's not MY PROBLEM that you waited that long I will CALl ThE COPS ON YOu.. I damn nearly lost my shit .. I told her to do that, she then scurried off to the side .. slammed the window in my face .. scurried off to the side out of view (probably thought I was gonna be viral Hungry and record her... didn't even cross my mind too I don't publicly humiliate people)mind u I'm still at the window and I got Allie attention and asked her to give me the managers name the women from the back told her to shut the window again! I have never had such horrible service in my life .. ITS FAST FOOD ITS NOT COMPLICATED.. I never write reviews with any establishment if I have ever had an issue I bring it to management but since MANAGEMENT IS INCOMPETENT AT THIS LOCATION I WAS NOT ABLE TO RETRIEVE THAT INFO.. I pulled into the restaurant parking lot to look for any information to contact a manger if there was an issue.. none I went inside took a picture of the amount of staff on hand and how many people were in the establishment.. I could give a shit about the food it's the PRINCIPAL ON GUEST SERVICES.. this manger needs to me trained on how to resolve issues not cause more! I called corporate and made a report exactly like this one .. btw at least 4 cars that were behind me left... AND THEY HAD WAITED AT LEAST 20 mins as well! read more

Burger King - Full deck of employees - Burgers Near Me - Lowell, Massachusetts

Would give zero if I could, they're the worst Burger King ever. I was the only one in line at drive thru and they took 20 minutes to take my order and then 15 minutes for them to make me my food. Don't understand what's going on in there but this is every single time I go there and every time I'm confused why I'm waiting. Overall bad service too; not friendly. Got my food and there was ketchup on everything when I said no ketchup. read more

Just went to this Burger King as of today around 9:30 pm (April 5, 2019) upon making my order, I let the employee know that I had a coupon not once but twice. When I started to order he told me to speak up and also told me that I should have let him know about the coupon and the code. Claiming that he was busy and wasn't sure how to fix the order I was trying to make. Upon paying for my meal, this individual was blasting music!! No wonder he couldn't hear my order, also he didn't give me all of my food, luckily I checked. This Burger King used to be good. It's in need of new management and workers. It seems like the managers are negligent of their employees. read more

It as worst as they say about this BK location. Workers always seem high, and lazy. Management is probably treating them like crap for the employees to put it out on the customers and messing up their orders. We came in last Saturday on April 13th and entirely regret it. I understand the workers were tied up but the customers and I ended up waiting for 30 mins!!!!! They should consider hiring more people. There were only 3 people that were working and on top of that the drive thru that they have to cover too. I'm surprised we waited that long. But don't bother with this place. McDonald is up the street and knows what they are doing and how to handle their job professionally. read more

They always mess up my order and get mad when I ask to fix it. They are usually rude.

Consistently the worst BK I've ever been to. 20-30 minute wait times aren't normal. I don't know why I'm keep trying this place. Employees almost never say thank you or even communicate with their customers. Terrible management. read more

This place is in desperate need of new management. Went today and they were all out of BBQ sauce.... How you gonna run out of BBQ sauce???

Stopped in to pick up a burger for the misses. I pull up to the drive thru window and order a #1 combo meal and was told they had no beef! I said excuse me, she says we have no beef! Really!!! A burger place that has no beef??? It's friggen BURGER KING for Pete's sake again really!!! read more

If I could do zero stars I would. Open 24 hours for what?! To lose money? At least 3 cars in line and no one took our orders. Definitely employees in the restaurant...drove away and saw employees inside standing around smh read more

7/31/2019 I know what you're thinking... "Whaaat 5 Stars?!?! You drunk or something?" No I'm not drunk, but back to the review. First off I pull up thinking "I really love Burger King in my hometown back in California" So after biting my tongue by reading the reviews, I took the risk. The girl on the intercom politely and apologize for the wait and BOOM all the times I come to this exact location, this usually don't happen. Maybe they hired the right person? Besides that when I got to the window I wanted to acknowledge her for the best customer service I've ever gotten from this location from many of the years I've lived here....but her name tag was hard to read. I believe it was Alica. Fast forward to when I devour this meal. I got the french toast ham and cheese with the Iced Tea on the side. it was good Iced Tea was on spot. The sandwich was a little bit greasy but hey, you're at a fast food am I right? literally I had a bummy morning but the one place i last expected to make my day just did! I'll be sure to stop by lunch time to see if 2nd shift got the same attitude. read more

Burger King - French toast ham with Iced Tea - Burgers Near Me - Lowell, Massachusetts

Every time I go here they're always out of something. It's a Saturday night and they're out of ketchup and coke. Last time I'm coming here. McDonald's and Wendy's are down the block. They're always stocked they can have my business. read more

I would give this location a 0 if I could. Wait times are HORRIBLE, there customer service skills are minimal to say the least. I will never set foot In that location. read more

Don't get take out / drive thru / delivery from this location, as you will never get what you ordered. Between missing items, incorrect items, hell, incorrect order in the bag (your items on the order slip, but someone else's food in the bag), if there is a way for them to mess up an order, they will do it. read more

Very unprofessional staff working during the morning shifts (between 7-8 am). The moment I entered the establishment, I saw an employee watching a live concert video of some rapper instead of taking my order. After finally receiving my food, I opened my bag to see not 1, but 2 smashed up biscuits that were supposed to hold my sausage, egg, and cheese together. The older woman preparing the food was the culprit for this while the younger employees were doing stuff they weren't supposed to. read more

7/8/19 ordered on the mobile app thinking it would be a lot quicker then drive-thru or walk-in end up waiting more than 20 minutes and still didn't get my food the person came after me got theirs so that did not make any sense. So I was furious I demanded a refund since I ordered on the app they said I couldn't get it back and I had to call BK. So I left without my food. This is the worst BK I ever been too my entire life this place is a dump the workers are lazy. Don't even know what the hell their suppose to do. They need to fire management and hire a new one. So please save your time and go somewhere else unless u like to wait 30 minutes for a burger. read more

I placed an order last night and the app sent it twice, which isn't anyone's fault, but the guy working the drive threw made it a problem. When I got to the box to let them know I had a mobile order, the guy spent a few minutes arguing with me about multiple orders and kept telling me to delete them. I had no idea what he was talking about until I checked my email and saw two separate receipts for my order. When I got to the window I asked to be refunded for the second order and the guy started pressing buttons on the register before looking very confused and telling me to just delete the order again.....I told him there's no option for that on the app and he looked back at the register confused for a few seconds and said he wasn't going to charge me for the second order....the problem is that it's not up to him to charge me or not, that's handled by the app and I was already charged. I went back to day to ask for my refund but the manager on duty at 2:30pm told me that's my problem and hes not going me anything. I asked if he was really the manager (because that seems like a petty, rude way to act when I customer tells you you took their money) and he told me to fuck myself. read more

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Multiple employees behind counter handling and preparing good wearing no hat or hairnet, huge health code violation, BADDD!!!!!!!

On Sunday I went and got the king bacon, triple stacks, and a large fries. They gave me 2 bacon cheeseburger and charged me almost $15!!! Wtfffff?!?! They didn't give me the receipt either. What a rip off! NEVER AGAIN! read more

Seriously the worst Burger King! Don't even waste your $. I don't know how they stay in business. Your order is never correct, and you're lucky if you even get what you order. Too many other places close by that actually know how to prepare your order. read more

Rude rude rude worst Burger King I ever went to I know I use to work at bk my cheese is all cold still

Worst service ever, sat there with my son over 35 mins waiting for food. Told them, I wanted a refund. NEVER EATING there again.

Worst service ever, first time ordered a double whopper, they gave me a single and charged me for a double. Second time they forgot the pie and still charged me for it....... Don't waste your time.. read more

Don't bother-McDonald's up the street can actually process mobile app orders. This place consistently fails to even read them. First time they said "we don't do mobile orders" and I asked the manager to confirm. She said they don't. I said I want a refund and she found the order. read more

Lazy workers and really long wait time... It used to be better when it wasn't redesigned. Like other reviewers said, better off heading to tewksbury burger king. read more

yall motherfuckass take the longest to take an order in drive through! im so upset , such poor services, drive thru guy said " ill be right with you" twice to me, he could've said "hello welcome to burger king, i'm so sorry for the wait i'll be with you in just a few but nahhh they rude ass fuck always got me waiting for a long ass time, it's been half an hour i still didn't get my damn food. fuckin pussiesss if you dont like your damn job dont work , their excuse is "i'm here by myself" that's a damn lie. piece of shit , i had to leave to wendys smh read more

Went to Burger King today 10/15 there was 2 cars in front of me waited for 15 minutes to get my order then go to the window and wait another 6 minutes the two girls in the front or chit-chatting and they were very very very rude I will not go there no more read more