This is absolutely the worst BK I have ever been to, and I mean the worst!!! Their nighttime manager closes store early all the time. They have gotten 3 out of my last 7 orders wrong. I've had to go back and get correct food. I have placed orders online and pulled to drive thru to pick up only to be told they are closed, 10-15 minutes before closing time!!! This location is no where near as busy as other locations. Their parking lot looks empty 90% of the time. BK was my favorite burger place. Not anymore!!! This location needs new management!!! I will never go to BK again. Oh well except to get my money back from the online order I placed at 8p. I have had my last bad experience with BI!!! Y'all have got to do better. And correct the online information!!! Furious Customer, Valarie Harris (256)648-3246 read more

Ordered fish sandwich meal. from the East Meighan location. The only phone number that is available is the Rainbow city location. I didn't get my Coke I ordered. Called the number from Google and Siri for the East Meighan and the phone number was disconnected. I won't order again. 23.00 down the tubes. read more

Rainbow City Location: DO NOT GO HERE! Drive thru menu isn't working. Staff is very nonchalant. Took forever to get two sandwiches because the cook had to come from outside smoking to prepare food. I pray he washed his hands. Not a good look for a business when the staff is hanging outside lallygagging and then answer the speaker almost 3 minutes in to waiting. The car in front of me drove off. The owners should consider closing this location. I can't imagine business to be good at this location due to reasons I've outlined in this review. Never will I ever visit this location again and I will be spreading the word. read more

How can a place go down hill this fast this place is filthy and our food was cold I was really disappointed

Drinks were flat. Was told it was bc the ice machine was running low. Which I know is a lie. The order was also I incorrect. So, 2 of 5 people had the wrong food and we all had completely flat drinks. The ketchup pump was completely out. Only one of the drink machines was even working but flat. Also zero tea of any kind. read more

I think it's safe to say one visit and I'm done with this location. As many of you know fast food isn't really my thing, especially if it's Burger King, Mcdonalds or Wendys. That being said it can be super convenient and quick at times. Arriving here later in the evening they weren't busy at all. In fact there was one car in front of me at the drive through. When I placed my order I made sure to tell them NO TOMATO AND MAYO ..... how that was interpreted was hold the bacon and hold the cheese .... ADD EXTRA MAYO and a tomato. Nor really sure how a mistake like this can be made, but it's extremely frustrating when you get to the house and discover that the food isn't made right, nor is it even salvageable ... would have just grabbed a new bun if I had one at the house. Also, the fries were cold... so had they been sitting around for a couple hours since the dinner rush? Not really sure and I don't really intend on finding out. When I take the time out of my day to support a business - especially during the times of COVID - please make an equal effort to provide the quality that you're capable of providing as well as put forth a little effort to get the order right. Extremely disappointed with quality and order accuracy. Should have leaned on the other Yelp reviewers wisdom they had provided about this location - might have prevented this from occurring. read more

I'm very disappointed with how disgusting this place was not only with service but with food. The girl at the window was very rude and disrespectful, had no good customer service and an awful attitude. Then didn't even listen to my order. I have 2 chicken combos no lettuce, add cheese, easy mayo and it's soggy with mayo, no cheese and no lettuce. I prefer a big whopper meal. I just received the burger, half my food was hold. All in all I'm very disappointed with the service and food read more

Visited this BK last week and was sorry to say it is the worst BK I have ever walked in to. The tables were filthy, the floors were greasy and even though they were not very busy it took 30 minutes for us to get our food and even after that wait my Whopper was cold. I dont like leaving bad reviews but this place deserves it read more

Full disclosure; I am a huge Burger King fan. That being said, I had lunch there today and it was above average. The cashier was polite and professional and the food was excellent. The restaurant was also neat and clean. Great job guys read more

I gave 1 star for the 1 out of 5 orders they got right. They forgot a chicken sandwich, didn't take the tomatoes off a sandwich, didn't take the tomatoes or ketchup off a sandwich the 1 sandwich they got right was a whopper with nothing taken off at least they got the easy thing right I wouldn't pride myself in good customer service if I were them read more

I used to go to this Burger King 5 or 6 times a month before they remodeled it . The food was always good and service was fine . Since they remodeled it , I go once a month to check it out . They have the thermostat set to cold for the dining room . That might make it comfortable for those working in the kitchen , but is very uncomfortable for those dining . Have spoken to the manager about this . They said that's the way it is . If you want to wear a sweater to eat cold food , then this is the place to go . I now eat at the Burger King in Southside or on Meighen Drive in Gadsden . read more

Well, I've always been satisfied with service and food. However Saturday was the worst food and service ever. I called the Manager, Trevor twice. Should have called him the third time and should have made pictures. We sat at the window for attendant to give us our change I know 4 minutes. Our meal was $12.07. Husband gave him a $20 bill and a dime. He shorted us on our change. Pulled up to window for food. Guy stuck his arm out the window with bag in his hand. He never looked out the window. Got home had no chicken nuggets for grandson. Called manager about change and no nuggets. Opened up our whoppers. They both had a dab of mayonnaise and 5 slivers of lettuce. No ketchup, onions or pickles. Called manager back. Said comeback to Rainbow City. I told him I lived n Southside. Asked for delivery and he said they don't do that. Took a bite of burger and we had to give to our dogs. The neat was so tough. Should have called nana get the third time. Disgusted and hungry. read more