I was driving on I-89 and I got an "Engine Inspection Required " signal on my dash. I found…read moreAutoZone and they checked the diagnostic for me. The issue was with the exhaust and the fix could wait--but it would affect my MPG. This service was FREE. The gave me a write-up about what was wrong and I was back on my way. I remember I had an issue a year or so earlier with a different car, and the auto repair at the dealer charged over $150 just for the diagnostic before quoting an estimate that was more than the car's book value. Free diagnostic code is more than fair. I recommend this (or any AutoZone with free diagnostics) and wish others could provide this service.

I am a seventy year old woman and they were amazingly helpful reading the computer for my check…read moreengine light, telling me how to fix it and when I went back in another day for something else, they wanted to make sure all was well. Friendly and courteous !!!!!!!

I have been on hold for literally hours trying to get propane before the coldest day we have had in…read morea long while. we are set up for auto delivery but apparently that slipped through the cracks as we last got it in November. this is NOT ok! I might have to get a hotel room tonight and then deal with the frozen pipes later

Went into advanced auto in west Lebanon about a month ago for break pads and rotors for my car…read more They asked the standard questions to get me the right part. He even went outside and looked at my car to make sure he got it all right. Went to put them on my car today and he gave me rotors with 5 lug pattern when I have a 4 lug pattern car. Went into the store today to trade them in with my dad and the assistant manager says "No offense to her but you shouldn't send women in to get parts" Are you kidding me? I didn't look in the box to check it because you should have done your job and got the right part that I asked for. It doesn't matter what sex I am. Yes I get my nails done. Yes I like dressing presentable. But I can get my hands dirty to fix my own car. Most sexist man. I don't care if you think you're joking or not. You don't know me or anything about me and stating I don't know what I'm doing just because I'm female and just because you gave me the wrong part is completely insulting. Never doing business there again.

Friendly and knowledgeable staff. They were a total lifesaver when it came time to get the engine…read moremounts for my Audi Q5 replaced!

Dan is the best! My husband brought my car over this morning to take a look at the noise coming…read morefrom the engine. Turns out it was a loose heat shield and Dan took care of it right away!

I purchased a 2018 Tacoma TRD Off-Road from White River Toyota in January, 2018. Alexis Secore was…read moremy Sales Consultant. I did my homework and started my vehicle hunt two weeks before my purchase. I visited five different dealerships on-line comparing vehicles and prices in both NH and VT. I received a great price offer from a dealer in NH and I was pretty sure I was going to purchase that vehicle but I thought I would try White River to see what they could offer. After a quick and easy volley of emails and one or two telephone calls I made an appointment to meet With Alexis. It's great when you get what you want for a price that you believe is reasonable. There were no gimmicks or hidden surprises. Alexis made it easy. So, thank you Alexis and thank you White River Toyota. I got a great vehicle for a great price and the time between my initial visit and when I drove the vehicle off the lot was minimal. I basically purchased my vehicle on a hand-held device!

I contacted the office to book an appointment and requested a full maintenance service. The final…read morecost wasn't discussed, and I didn't try to negotiate it or bargaining. On the day of the appointment, my car wasn't fully serviced when I picked it up. I still don't know why many of the requested services were skipped--I was only given a final sheet listing a few completed items. Was the shop busy that day? Do you usually assume that customers want to pay as little as possible? Or did someone just decide by appearance that I wouldn't be able to afford the full service? (I'm a proud Native American, by the way.) Or were some of those services considered unnecessary at the time? Overall--I'm still gonna wonder, why? I didn't report or argue about it at the office afterward. I was on medical leave at the time and dealing with a lot of pain, so I didn't have the energy to handle the inconvenience on top of everything else. Despite this, the shop still did a good job--my car drives noticeably smoother after this partially disappointing service. (I can only imagine how great it could have been if the full maintenance had been completed.) I've been loyal to Toyota for a long time in my homeCountry, but honestly, this first maintenance experience has completely ruined my US-Toyota impression. It added up to my very first experience with this same branch, where I waited months to receive the spare key included in my car purchase. No one contacted me for months, and when I finally reached out, the office said they had simply "forgotten" to cut it.

CLOSED - Is now a part if Advance Auto Parts at 71 Main Street in West Lebanon who now have the…read morebest commercial accounts department because they are there now.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Just bought new battery for my Honda Element for under $100. Fully charged, no acid vials to fuss…read morewith. I walked in with my old battery in a box, and the counter person spun around and within half a minute had a replacement on the counter. I didn't have to page through manufacturer catalogs or wait for someone to come over to help as at a chain like Advance Auto or AutoZone. Took the old battery and subtracted the $18 core charge. Easy, quick transaction!

Scott is just amazing. He is patient and kind and he makes you feel dignified as a customer…read moreespecially when you don't understand much about automobiles. Such wonderful people and it feels like a local mom and pop store in all the right ways. I have never felt upsold at the store, and I trust their honest advice. Again, everyone who works there is engaging and polite and knowledgeable. Certainly Scott embodies the positive experience that you have when you go to the store.

Dead battery on Sunday December 24 in Woodstock Vt. Via yelp I found Oreillys open inLebanon NH…read more Phoned them and they had a battery to fit my car. Got my car started by guests at my hotel by jumpers. Traveled to OReillys, took out the bad put in the good one upon my arrival. Half an hour at best. Was so happy that it was open. Had what I needed and installed it. Sunday morning.

Darren and Mike made our car buying experience totally seamless and smooth. they felt like old…read morefriends by the end of the deal. I love my new forester and the deal we got. Darren was so knowledgeable and friendly and helpful. THANK YOU DARREN!

Nate E. was extremely helpful and informative when I went to lease my first Subaru! He wasn't pushy…read moreor trying to upsell me, which I can appreciate because all of my past experiences at dealerships are like that. He was very kind and patient, he got me the right car with the right price in the right amount of time. Thank you Nate!

I have used Randy's since they opened on my vehicles and my business vehicles. I do not care how…read morebusy they were they found time to fit me in even if they were booked. Sometimes crap happens when you need it the least and Randy has always bailed me out when it did. If I had one complaint it would be that most times I was never called to say the car was done(not a bad complaint. At least it wasn't another week) Most jobs were done in one day, they were happy to give me a ride home or pick me up if needed. I have sent a load of people here because of the great service I have gotten.

I live locally, but never went to this place based on the consistently bad online reviews…read more However, a friend recommended Randy's when I needed my alternator replaced quickly. They fit me in the next day, which was great. The price was a bit higher than I expected, but I did not complain. Today I went in for an inspection and to top off my front differential fluid. I arrived on time, but waited 15 minutes for them to get started because the workers (I'm not sure I would call them mechanics) were laughing and joking around. Thirty minutes later I learn that I failed inspection due to worn upper ball joints. I ask if they checked my differential fluid. They had forgotten. Another thirty minutes later "James" is back to inform me that they added 1/2 quart of fluid and he had an estimate for the ball joints. He starts explaining the different options based on the quality of parts and I see the estimate is over $1100. I stop him mid sales pitch and tell him that I am not going to spend that much on ball joints. He loses his cool, crumples up the estimate, throws it in the garbage, and tells me that I wasted his time. I explain that I know how much ball joints cost (retail $150), about how much time it takes (~5-6 hours with a lift if you know what you are doing and do upper/lower at the same time). I tell him I expected the price to be closer to $500. I also tell him the price for my alternator last fall was too high, and that I would fix the ball joints myself. That was about all he could stand. He angrily tells me that they don't want customers like me, anyway. He billed me $60 for the the failed inspection (this is standard), $21 for 1/2 quart of fluid (retail is $14/quart, so 300% mark up); and 1/2 hour labor for adding the fluid. I paid and told him I would not be back and would be writing a review about his unprofessional behavior. I called about an hour later to speak to the owner. He wasn't there so I left a message. I also emailed him, no reply yet. I never yelled or raised my voice to during this strange encounter. I was just firm and not intimidated by his angry reaction. Luckily I only had to deal with them on the estimate, I could only imagine how things would go if I agreed to $1100 worth of work with these guys. Like many other reviews warn, stay away from this place!