In the store Toys and Games the cashier was rude.Me and my friends came into the store and…read moreaccidentally dropped something we apologized to him and my friend tried to pick it up when he quickly grabbed it and rudely talked to my friend saying to not drop things when it was simply a accident.The whole rest of the time we spent in the store he kept his eyes on us.

Tacos ADY @ West Towne Mall food court were Great if an orange topping wasn't included after…read moreordering 9 steak Tacos (3 per plate) 7 came with topping, spicy as heck. When attempted to return cashier who barely spoke English refused so my niece had to REBUY 6, not a good way to do business!!

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

It's a good store with the potential for some really good finds, but they do make you feel a bit…read morelike you're a criminal in there. I went to the dressing room and the attendant asking me how many items I had, I told them, and they stopped and made me let them count and leave the pack of socks I was carrying on the counter. Someone else took the socks while I was in the room. Next, I wanted some cologne. Took awhile to find someone to open the lock box where they keep it, and they looked at me like I wasn't making sense when I asked for cologne. When I tried to carry it up to go check out, they snatched it out of my hand and carried it straight to the register. Just a bit odd to treat paying customers like they're expecting you to rob them. It will probably make me stick to ordering from the online store in the future.

Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

There's a reason people shop here. Yes, it's more expensive, and you could argue that the quality…read moreis better than other choices in town. But really about the service. I obsessively went here to look at shoes for myself, but as is often in the case, I park in the back through the Men's department, so I go through the Men's department and lots of lovely things. Very lovely presentation not a lot of sale which surprise me for January, considering it's end of season, but there were some things and they were still kind of expensive so I took a pass on that and adjacent to the Men's department. Is the kids department specifically the baby department and my son has a brand new baby. So I toggle in because nothing is better shopping than shopping for your grandbaby who is adorable and just turned a month old so I get in there and you know it's not cheap. You know it's pricey, but there's features there. Better quality materials better better things you know and here's the thing here's why you really shopped there the service it's all about the service. I was helped by a woman. Her name is Linda. She was covering from the women's department also the babies department or kids and she approached me and she greeted me with warmth and care and she offered me help if I needed it I've made conversation with her. She ended up understanding who I was shopping for what I was shopping for and why I was shopping. I cannot tell you the level of difference in service between Von Maur, and Macy's . Linda was the reason I bought she gave me an experience! And at the end of the day, isn't that really part of what we're doing when we shop it's part of the experience and I will go back there to buy more from that department you know maybe I won't be the biggest shopper the store has ever seen, but I will shop there and I will spend my money there for things that I see value in and that's exciting because you don't see that anymore. Additionally, I did also get my package gift wrapped and the ladies and the gift wrap department were super sweet. The one girl's name was Alexandria and she was just lovely. I also briefly met. I believe a manager it was a younger woman and she was lovely and she really the thing I liked about her was I was talking to Linda. She she smiled and she piped up a little bit, but she really let Linda shine. She was not there to overshadow her and and that is so important that's what leadership looks like in a retail space so congratulations to Von Maur as they have the service thing down, I only concern is things are a little pricey there and you know how can that be sustained in our current economy? I wish them luck, but yeah if you want to have a great experience and buy some nicer things go there.

Bright, well organized, and set up in a way that is just under the claustrophobic threshold (a lot…read moreof merchandise jammed into every space but I can still move without knocking into a rack). A couple years this JCP was on a hot streak for me and I was constantly finding inexpensive things I loved and stopping in probably monthly. Trends have changed and I no longer live near the mall so I'm not in as often, but when I do stop it's a pleasant enough experience. The layout has been slightly rearranged recently, shrinking their dress section quite a bit. I used to be able to find some great items but the selection has been at least halved. I also had an issue recently with none of their purses having price tags. There were sale signs up showing the discounts, but I had no idea what was what. I had to take an armful of bags up to the cashier and have them scan them. Not ideal, but this location is still preferable to me over the east side - it just seems to be brighter and in better shape.

I had the worst hair cut and hi-lite ever! I had Mary, so unprofessional. She hi- lites hair about…read morehalf and inch from the scalp ( to get you back earlier) and hasn't a clue how to layer hair. She blabs so much I think she forgets what she's cut and hasn't cut. I would never recommend Mary. I went else where to have them cut my hair properly, and they thought she actually forgot to cut the lower half of my hair!

Basic Walmart; lots of clothes not put on racks or picked up after people shuffled through them…read more Looked for dairy and meats and pastry, was told we had to go to a super Walmart. Got a few basics, muffin mix rang up at wrong price. Nothing exceptional about this location.

I arrived at this Walmart to return an item that I had purchased at the east Walmart. The women at…read morethe service desk today (5/24/26) essentially accuse me of trying to return the incorrect product, said that it was too old or too dirty, I explained that I was a mechanic and that the device was not functioning. Well they said you did not even purchase it here.... Aren't all Walmart locations corporately owned? She said they're not all the same. The item was an ONN brand item, and she did not stand behind their own brain. I felt like she was accusing me of some sort of deception. She was disrespectful. I asked her for her name. She refused to give it to me, although I did see that it started with KO and there was another woman who was sitting on a chair that also covered her name tag what a horrible experience on the west side of Madison I am sorry for those who have to deal with these kind of people.

Update: It's been a year and things are the same (see second photo), we were lucky to find even a…read morefew clothing items and a pair of shoes! I have loved every Ross store I have been to, except this one. It had empty shelves the first time we went to it when it opened. I chalked it up to first weekend shopping craziness. Except it has had empty shelves consistently ever since. I don't know how you can run a store with empty shelves. The deals are great, but I'd rather go elsewhere now.

The store has come a long ways, I used to shop here at least once a week. I love there selection,…read moreevery week they have markdowns. On Tuesday they open 1 hour earlier for citizen to shop, plus the extra 10% discount for 55 and older is a steal. I admit I hated coming in before because they weren't staffed and cause some delays. Now, I'm happy to say that the New manager Carlos and his new team are all worth the 5 Stars. They already greet me by my first name when I come in on Tuesday! All The cashier's that have helped me are very friendly especially Maria, Nelly and Jessica. Gustav, Doris I think I'm spelling it right at the front door are very welcoming. So if you're looking for a great bargain and a friendly Store this is the place!!. A special thanks to Carlos and all his team! Mrs. Azlan.

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

This Macy's is an anchor store for the Hilldale Shopping Center and for the most part, is your…read morestandard Macy's location. We have popped in a few times when dining nearby and the experience with service, or lack thereof unfortunately, is fairly consistent. We spent close to 10 minutes wandering around and not once were we greeted or acknowledged, and we actually needed help. Finding someone was a bit tough too. The store is always well stocked, clean and in good condition. No issues there. Pricing is standard for a Macy's. Not a lot of discounts or sales on the major brands. Overall, it's a Macy's. There for when the need arises. This location is a solid 2.5 for me.

I love this store they always have great deals beter then running to Milwaukee or schaumburg I'll!…read moreAnd great food all around)

We went into their home section and found a little black meditating elephant. The trunk was broken…read moreand one of the tusks was also broken. It was about 6" tall, but we thought it was still cute. Since it had no tag we brought it to the front to see what they could do with the price. For is $12 broken knickknack they only wanted to give $2 off. When I offered $5 it was a no. They would rather throw something away. It got thrown in a bin damaging it further and we left. Their attitude is why we don't shop there often

Let me just say.. I've spent 20 years in customer service…read more The only reason this place didn't get one star is because the selection is awesome. The clothing section is well organized, however the home section, is absolutely out of control. I felt like I was in wonderland and didn't drink the correct potion. Clocks hanging from the rafters, everything just thrown around, no reason for anything to be anywhere. The adorable older woman at dressing was sweet and the floor staff seemed happy. Until I got to checkout. The cashier didn't say hello even when I said hello.. Didnt tell me my total.. Didnt say thank you or goodbye even when I said it to her. Essentially I checked myself out. She was too busy talking to her co worker who was also ignoring her customer. Sucks to give a lower star rating but these two ruined it for everyone else.

We shop here for 60-80% of our fruits and veggies. We buy all of our paper products and many other…read moreconsumables from them. The store is clean. The employees are friendly overall. And everything feels well managed. The store was flooded last week during the heavy rains. But they have 80% of the store running again only one week later!

They got rid of the Kirkland Red blend wine! So many were looking for it when I was there today!…read moreWhy get rid of it, I love it , and so does my family . Bring it back please! The reason I went there today! I live out of town,,