In the store Toys and Games the cashier was rude.Me and my friends came into the store and…read moreaccidentally dropped something we apologized to him and my friend tried to pick it up when he quickly grabbed it and rudely talked to my friend saying to not drop things when it was simply a accident.The whole rest of the time we spent in the store he kept his eyes on us.

Tacos ADY @ West Towne Mall food court were Great if an orange topping wasn't included after…read moreordering 9 steak Tacos (3 per plate) 7 came with topping, spicy as heck. When attempted to return cashier who barely spoke English refused so my niece had to REBUY 6, not a good way to do business!!

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

It's a good store with the potential for some really good finds, but they do make you feel a bit…read morelike you're a criminal in there. I went to the dressing room and the attendant asking me how many items I had, I told them, and they stopped and made me let them count and leave the pack of socks I was carrying on the counter. Someone else took the socks while I was in the room. Next, I wanted some cologne. Took awhile to find someone to open the lock box where they keep it, and they looked at me like I wasn't making sense when I asked for cologne. When I tried to carry it up to go check out, they snatched it out of my hand and carried it straight to the register. Just a bit odd to treat paying customers like they're expecting you to rob them. It will probably make me stick to ordering from the online store in the future.

I went in just to browse the women's section. They have a wide and varied selection of items. I…read morefound a sweater I loved, but not in my size. The sales associate, Valerie, called several stores to locate the correct size and to have it shipped to my house. She was very helpful and friendly, made my shopping experience a great one. Thanks again Valerie, Pat

Ordered my first dress from a different Von Maur but it was never delivered due to an error putting…read morein my address. I was then sent a new dress from this location. It delivered a day before my event and it ended up being the wrong color, despite the worker confirming the color with me before. I didn't have time to get a new dress, so I had to wear a color that did not match with my boyfriend's tux. I called to complain about my issues and they refused to give me any kind of compensation or offer a partial refund for all the issues on their end unless I came to Madison to return the dress, when I live in Milwaukee. Very disappointed in my Von Maur experience. Update 7/21: Von Maur offered to send me a new dress at no extra cost in the correct color! I appreciate customer service taking the time to fix the issue.

I had the worst hair cut and hi-lite ever! I had Mary, so unprofessional. She hi- lites hair about…read morehalf and inch from the scalp ( to get you back earlier) and hasn't a clue how to layer hair. She blabs so much I think she forgets what she's cut and hasn't cut. I would never recommend Mary. I went else where to have them cut my hair properly, and they thought she actually forgot to cut the lower half of my hair!

I don't usually leave reviews, but after what I went through at JCPenney, I seriously had to say…read moresomething. This was hands down one of the worst shopping experiences I've ever had. What used to be a decent store has now turned into an unprofessional, poorly managed mess. Let me start with the customer service -- or lack of it. I walked in to return a shirt (tags on, never worn, with the receipt), and the staff acted like I was asking for a kidney. No greeting, no offer to help -- just a bunch of employees standing around talking to each other, looking annoyed that a customer dared to interrupt them. When I finally got someone's attention, she looked at the shirt for two seconds and flat-out said, "We're not taking this back." No reason, no explanation, just a rude tone and attitude. I asked why, and she just shrugged and mumbled something about "policy," then walked away in the middle of me talking. Walked away. I couldn't believe it. Then another guy came over, and instead of helping, he treated me like I was being dramatic for just asking for a reason. Super rude, totally unprofessional, and had a tone like he couldn't care less. I asked to speak to a manager, and of course -- surprise -- "She's not available." I waited 30 minutes, and guess what? Still "not available." They either lied or just didn't care. The store itself was a wreck. Clothes everywhere, nothing organized, fitting rooms piled with random stuff -- it looked like no one there actually worked. The employees were just wandering around or hanging out like it was their living room. Honestly, I walked in expecting a normal shopping trip and left completely disgusted. It's not just that they wouldn't return the shirt -- it's how I was treated like trash for even asking. The people working there couldn't be bothered to even pretend to care. JCPenney used to be reliable, but after this, I'm done. Forever. I don't care how big the sale is -- I'd rather pay full price somewhere else and be treated like a human being. You'll get better service at literally any other store. Hell, I've had more respectful interactions at the DMV. Bottom line: Don't waste your time. JCPenney is a disaster.

Terrible service; looking for bag of planting soil. It was outside. I went to outdoor department…read moreand out of 3 assistants no one could tell me how to get the bag from outside so I could buy it. Got the run around and 2 assistants had trouble speaking English that they gave me their phone to translate. I'm not against other nationalities but there must be a better process for communication. Finally went to checkout and they just looked it up and charged me and told me to drive over to the pile of bags and grab one. Took almost 1 hr to get to that point.

I arrived at this Walmart to return an item that I had purchased at the east Walmart. The women at…read morethe service desk today (5/24/26) essentially accuse me of trying to return the incorrect product, said that it was too old or too dirty, I explained that I was a mechanic and that the device was not functioning. Well they said you did not even purchase it here.... Aren't all Walmart locations corporately owned? She said they're not all the same. The item was an ONN brand item, and she did not stand behind their own brain. I felt like she was accusing me of some sort of deception. She was disrespectful. I asked her for her name. She refused to give it to me, although I did see that it started with KO and there was another woman who was sitting on a chair that also covered her name tag what a horrible experience on the west side of Madison I am sorry for those who have to deal with these kind of people.

Update: It's been a year and things are the same (see second photo), we were lucky to find even a…read morefew clothing items and a pair of shoes! I have loved every Ross store I have been to, except this one. It had empty shelves the first time we went to it when it opened. I chalked it up to first weekend shopping craziness. Except it has had empty shelves consistently ever since. I don't know how you can run a store with empty shelves. The deals are great, but I'd rather go elsewhere now.

The store has come a long ways, I used to shop here at least once a week. I love there selection,…read moreevery week they have markdowns. On Tuesday they open 1 hour earlier for citizen to shop, plus the extra 10% discount for 55 and older is a steal. I admit I hated coming in before because they weren't staffed and cause some delays. Now, I'm happy to say that the New manager Carlos and his new team are all worth the 5 Stars. They already greet me by my first name when I come in on Tuesday! All The cashier's that have helped me are very friendly especially Maria, Nelly and Jessica. Gustav, Doris I think I'm spelling it right at the front door are very welcoming. So if you're looking for a great bargain and a friendly Store this is the place!!. A special thanks to Carlos and all his team! Mrs. Azlan.

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

This Macy's is an anchor store for the Hilldale Shopping Center and for the most part, is your…read morestandard Macy's location. We have popped in a few times when dining nearby and the experience with service, or lack thereof unfortunately, is fairly consistent. We spent close to 10 minutes wandering around and not once were we greeted or acknowledged, and we actually needed help. Finding someone was a bit tough too. The store is always well stocked, clean and in good condition. No issues there. Pricing is standard for a Macy's. Not a lot of discounts or sales on the major brands. Overall, it's a Macy's. There for when the need arises. This location is a solid 2.5 for me.

We've been stopping in at this Macy's for the last few years whenever we grab lunch across the…read morestreet. The store condition has declined so much this past year and I'm not sure we will return. For their high prices, the store is in considerable disarray. We chiefly go to look at shoes, and it has been consistently an absolute mess in the shoe section, with high price tags for cheap merchandise that is scattered and strewn about. You have to step over open boxes, sizes are not in the correct place, and I've never seen an employee in the shoe section. This past week, we went to look at dresses and there was no signage and very limited availability of any formal dresses for plus size women -- and this is Wisconsin... We went to the "Last Chance" upstairs clearance section and it was worse than the shoe section. Tripping hazards on the floor, items strewn about and disorganized, shelves looked like they'd been looted. This seems to be a store wide problem and we just left without buying anything.

We went into their home section and found a little black meditating elephant. The trunk was broken…read moreand one of the tusks was also broken. It was about 6" tall, but we thought it was still cute. Since it had no tag we brought it to the front to see what they could do with the price. For is $12 broken knickknack they only wanted to give $2 off. When I offered $5 it was a no. They would rather throw something away. It got thrown in a bin damaging it further and we left. Their attitude is why we don't shop there often

Let me just say.. I've spent 20 years in customer service…read more The only reason this place didn't get one star is because the selection is awesome. The clothing section is well organized, however the home section, is absolutely out of control. I felt like I was in wonderland and didn't drink the correct potion. Clocks hanging from the rafters, everything just thrown around, no reason for anything to be anywhere. The adorable older woman at dressing was sweet and the floor staff seemed happy. Until I got to checkout. The cashier didn't say hello even when I said hello.. Didnt tell me my total.. Didnt say thank you or goodbye even when I said it to her. Essentially I checked myself out. She was too busy talking to her co worker who was also ignoring her customer. Sucks to give a lower star rating but these two ruined it for everyone else.

They got rid of the Kirkland Red blend wine! So many were looking for it when I was there today!…read moreWhy get rid of it, I love it , and so does my family . Bring it back please! The reason I went there today! I live out of town,,

This is the first Costco I bought a membership for. Then one was built closer to where I was…read moreliving. We have been to Costcos all over the U.S. and Canada. We recently moved to the northern part of WI and closest Costco is 2.5 hrs away. We bought a membership to Sam's Club only an hour away but after shopping there a couple of times we elected to travel to Costco and make a day of it. But, now we are heading to FL for 4 months and no Costco. . I value and trust Costco and their deli foods taste better than Sam's also. We had to return some recalled Carrots and lucky for us we did not have a line to wait in. We did self check out as we only had 4 items. Busy store but we were able to get in and out fairly quick.