I came to Macy's during a crowded Saturday with the intention of picking something up at the Chanel…read morecounter and making a quick exit to avoid the masses but was enticed to look at some clothes in the Ralph Lauren and Tommy section by the cute tops in the summer sales sections. I had also received some coupons in the mail and thought, "Why not?" I was able to find some good deals on Tommy jeans and some nice Ralph Lauren Polo shirts as well as some blouses for work. As I headed to the check out, I was already thinking, the coupons will probably not go through and I might have to make some of my purchases online. Macy's coupons are a hit or miss because they have so many exclusions and at some counters, a sales associate told me they make sure the coupons don't go trough because all their items are exclusions. As a result, I usually don't bother unless I happen to be there for another reason. I was pleasantly surprised this time when a sales associate named Yolanda Perez helped me figure out how to make the most of my coupons and it turned my good deals into some really great ones. I truly hope Macy's keeps hiring sales associates who are friendly and helpful like Yolanda. Having that help keeps me at the brick and mortar store instead of shopping online. I really want to support RGV business but if I can buy a $50 pair of shoes for $22 on Macy's online, how can I resist? Forget about online shopping, bring your coupons and enjoy the excellent service. As an added plus, there is ample parking, the store is nice and clean, and the Chanel counter kicks butt. Good job Macy's!

Priscilla at the dresses section has awesome customer service and takes time to help me choose the…read moreright outfit. The only reason I come to Macy's at this location is because I know she will take care of me. Thank you Ms.Priscilla

Super helpful staff. I can't remember the gentleman's name, but he looked like the manager to me…read more He really went above and beyond to help me out with what I was looking for and assured me if I didn't like it, I could always bring it back. Definitely will be back again for the customer service alone.

People inside were very helpful. Went in looking for boots and walked out the the perfect pair…read more Super comfortable. They are kind of limited in store but their online inventory is pretty good

My husband forgot his dress clothes when we flew down here for a class so we had to go buy some for…read morehim for the week. Carlos was sooo helpful finding everything he needed and taking the time to help us. Then he steamed his clothes causing himself to get off late!!! He was incredible and we appreciated it so much.

I will never deal with these people again. Nothing but horrible service. They are rude as if they…read moreare doing you a favor for allowing you to be in their store. We had to had them for a tux rental. They didn't even try to measure correctly so it was too big and had to be reordered. Then you must return your order the day after the even even if it is a Sunday, so if you bring it back Monday they charge you a fee. I've had to be in this store multiple times in the last week and they treat you like crap every single time. Sylvia is the only person in here who is helpful and their tailor does an excellent job but the rudeness by everyone else is ridiculous.

This is listed as a shoe store (which it is also), but the majority of the store is actually…read moreclothing. The clothes I don't tend to like (a lot of the bowler-type shirts), but the shoes are actually pretty great. They tend to have a variety of styles and sizes available and they're always having some sort of sale. They also have a decent collection of men's accessories (i.e. cuff links, pens, lighters, shaving kit, etc.), but nothing too fancy. We always make it a point to stop by when we're in town.

Wow-- Don't bother even entering this store if you aren't a…read moreMexican National. We were completely ignored. Mexican customers who entered the store after us were immediately greeted & assisted. But that's actually OK. Since there was no salesperson willing to assist us (some staff were standing away conversing in Spanish--lol, which we completely understood), we were able to evaluate the extremely overpriced merchandise. I know that years ago, this chain was prosecuted for their "bait & switch" tactics. Evidently, they still are overpricing their items, reducing them slightly, & expecting to make sales. Skip this place. Try Men's Wearhouse, across the street. The service is exceptionally good, as is the quality of clothing. And you are welcome with or without a passport.

Went to buy some suits and ended up getting a great deal. I had a great experience! My fiancee and…read moreI were treated very well and the staff were extremely knowledgeable and helpful. I highly recommend this establishment, especially this location. They also have an excellent tailor.

Wow this store is like Disneyland for fashion lovers. The selection is impressive, with great…read moredesigns and quality for the entire family. I loved the fact that there was someone helping in every department. I am definitely returning with my family soon.

This store is AMAZING! The selection, the quality and the astonishingly low prices are just a few…read moreof the best reasons to shop at PRIMARK! The staff in each department are very friendly and knowledgeable. Everything is organized and displayed nicely! The security teams at the entrances of the store are simply sharp and professional--makes shopping at PRIMARK comfortable and safe! KUDOS to the Manager and his team...McAllen is lucky to have this great store for the community! Come, shop and ENJOY!

Don't expect to exchange these. We've contacted every possible phone number for weeks. We've…read morereached out on Instagram and Facebook for zero response. Terrible customer service. I don't know how a company can have pride in itself the way this company acts.

Great service and staff! I will return and purchase boots! They provide a great experience!read more

- [ ] very poor customer service! placed an order on last Monday, called on Wednesday to see…read morestatus of my item, person on the phone told me it was going to be shipped on Friday. Called back on Monday and told me it was out of stock because the owners son Marcelo wanted the only one that was left, i told her that was unacceptable, she told me to hold, a few minutes later, she said there was 1 in the warehouse and that it would get shipped in 2 hours! 2 hours passed and instead of my order being shipped it was canceled! I called back and they told me they were sorry because that item was sold today! that it first come first serve, i was like, if that was the case i paid for it last Monday! then she told me in-store customers get preference and that it was sold in store today! This is totally unacceptable, i emphasized on my first call that i needed it for a trip, now im not going to have enough time to order anywhere! I definitely do not recommend them!

Walked in looking for a new hat. The lady in charge of the hats was a god send! I didnt catch her…read morename but ill be returning here for any cleanings shaping or more hats !