Always clean with very nice people that manage it. We used it for a couple years and never smelled musty.

Let me just start with Cheryl was AMAZING to me. I have been with Burnett Storage for over a year and recently needed to get a second storage. Cheryl hooked me and my fiancé up with the one right next to the old one and most of all made it a fun experience. Definitely recommend Burnett Storage in Yelm. read more

Elaine is absolutely amazing. She was very prompt on getting me set up for my new unit after I had reserved one last night online. I spoke with her and informed her of my concerns about how I thought I possibly had gotten the wrong size unit after using their sizing guide online. Elaine never tried to up sale me, feel dumb or disregard my concerns, if anything she helped me figure out that I had gotten a unit that was too big for me and we went immediately to look at a unit that was more suitable for my husband and I. I cannot thank Elaine enough for her honestly and compassion throughout this process. She made getting this unit so very easy for me. I am very glad I ended up going with this facility as I love that it is a locked facility that only tenants can get into and the convenience of them having an app too that you can use to access the gate so you do not have to awkwardly stick your head out super far to dial your code into the gate if not needed. I saw numerous cameras around the property too which provided me reassurance and I loved the cleanliness of the grounds. Highly recommend this place to store your belongings and they also have an awesome deal going on for their units which was super helpful too. read more

This is a really nice facility and the staff was friendly and helpful. I declined to do business here for two reasons. Security and price. The price for a 5x10 unit was double what I would be charged for an identical unit at another storage location in town. No Thanks. I was also able to enter the facility by tailgating behind someone else. On the way out I noticed a man-gate standing wide open with no one around. I ended up renting elsewhere. I simply could not justify paying twice as much as somewhere else for an identical unit to store a few seasonal items like holiday decorations. read more

Since PRIME LOCATIONS (Lacey) took over ownership and management of this storage facility - the property has totally gone downhill - and will continue to do so because the new owners care about nothing except their investment return. The business used to be well managed but now Prime Locations hires who ever they can find to simply take rents. No maintenance, no upkeep, no long term contribution to the community. These units are the most expensive in town - and the only one that doesn't have an on-site, live-in manager. For a 10'x20' unit you'll pay $120 @ Country Storage -- with great security and 24/7 onsite managers. At Burnett you'll pay $160 + a bunch of move in costs -- and get less security. Also, they plan to raise the unit rents again soon -- an additional 5-10%. Get on the waiting lists elsewhere - doing so will save you money and give you more security. Plus all the other storage businesses in town are locally owned and invested in the community. Prime Locations is focused on making money and letting the properties deteriorate. They simply don't care. read more

The facility itself is as good as it gets, but they aren't willing to work with you. My wife and I were on-time, paying customers for five months, but when we closed on our house, and our closing date was pushed back to December 10th, we were in a bit of a bind, because we were paid up through November. After explaining our situation, and asking if we could pay a pro-rated storage fee for an additional week, we were informed that anything occupied after the 10th of the month must pay a full months rent - No Exceptions. I just thought that after being a loyal, paying customer, that I'd get a little better service than that. I'll be using Country Storage next time. read more