Wish zero stars was an option. We bought our home on Cross Lake in 2020 just in time to winterize…read moreit as we are seasonal residents. Before heading south, we signed an agreement with Culligan for water treatment (2 tank rental system due to space issues). We were told to just let them know when we needed the system installed in the spring of 2021. We scheduled the installation for April, and everything seemed good. In 2022 we also were able to schedule an April installation to coincide with our return to the lake. That summer, and in 2022 we experienced major inconsistency from month-to-month with the clarity of our water. Whenever we contacted Culligan we were assured that the tanks were property regenerated and that it must be something at our end. We were led to believe that we were the only customers reporting this issue, but we did have technicians tell us during delivery that many complaints were received during certain months. This year we received a similar schedule in Mid-March. I contacted the office and asked if we could have our initial delivery/install on the week of April 17th, since we were returning home for a family funeral. The answer was an emphatic "NO". No delivery before May 26th. I asked what changed and was told that corporate made the decision in view of the heavy snow and cold this winter. I asked how that could impact operations in the 2nd half of April and received no response. I asked if they are delivering to year-round customers in April and was told "Of course". I asked why the truck that was going by our home to the year-round customers could not stop on the way by and was told again, "No seasonal customers will have deliveries before May". After the discussion with Culligan, I contacted a competitor who agreed to install their system at our home on the day we arrived at the lake. The water color and quality is much better, and the customer service is much, much, much better. While the up-front cost was not cheap, our long-term costs will be less than with Culligan. Evidently, Culligan feels it is acceptable for customers to live with hard, brown water that stains laundry and fixtures for their first month of the season. We had heard that they were planning to get out of the tank rental business, which is fine. You would think that if this was their goal, they would offer incentives for current customers to switch systems, but this is not the case. The staff shows zero empathy for their seasonal customers and basically says "too bad, so sad". Seasonal residents: Run away fast if Pine City Culligan is looking for your business.

We have been using Culligan of Pine City for a few months now. We are seniors, so we really…read moreappreciate that we are not the ones that have to haul the bags of salt in the house and dump them into the softener. We also get the large bottles of water for our water dispenser.... again, we really are happy that our "Hey, Culligan Man" is carrying these into the house for us. thanks for the great service !!!!!!!

In summer 2022 we had a water and well emergency and Bill Maas and Quality Water Systems came out…read morequickly and identified the problem and fixed it completely. we now have great water pressure with extremely clean water. highly recommend QWS

From the owner: Quality Water Systemsread more

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

Came in and replaced my shower valve, were very clean and did a great job. I'd go back again if I…read morehave the need in the future!

Scheduled an in-home appointment (they confirmed) to see how much a water softener would cost and…read morethey didn't show up or reach out to say they wouldn't make it. Still haven't heard from them. Frustrated considering we planned our workday around their midday visit. No idea on actual quality of work, but poor customer service given this experience.

We moved into a home with Gibson's. They just continued service - never giving us details of the…read morecontract. Strike one. They send rude and unprofessional techs - one intimidating me and being confrontational in front of my two children WHILE INSIDE MY HOME. Strike two. The second tech misinterpreted my kindness for...? When he came back he kept asking about my husband and if something had changed. Strike 3. I was told there was an issue with the water softener and that they would contact for a service appointment. They never did. I had to reach out to them, and they have course came out to the appointment. They didn't tell me anything that they had done, left, and charged me $200. Surprise - it didn't even solve the problem. I had to wait until my new water softener was here, but I was thrilled to call and tell them to kick rocks. I am happily a Culligan customer and will continue to tell anyone and everyone a horrible experiences I've had with Gibsons. YOU CANNOT INTIMIDATE - HARASS - COME ONTO WOMEN IN THEIR OWN HOMES.

Customers beware, this business is just terrible. I was a fairly happy customer for five years…read moreuntil I discovered they were over charging me for minerals. Over $300 in one year. Only choice I had was to leave... service was poor and they thought that the lack of user readable meters for the chemicals meant that they could charge whatever they wanted. Turns out, they are under new management and they're clearly trying to gouge their customer base. Don't sign up... or get rid of them if you're an existing customer.

How many of you know what hard water is? If you answered "ice" that is not the correct answer no…read morematter how cold it gets here in Minnesota. Well at least in case of what I am talking about here. Hard water actually has some pretty detrimental effects on items in your home. Some signs that you have hard water are your clothes don't get clean when washing them. There are stains in the toilet (no not from that either), and your shower head is not working as well as it once did. Your appliances can actually wear out faster with hard water and your pipes could even get clogged. No I am not a hard water specialist, but when we moved into our home over 20 years ago, I wanted to learn as much as I could about our home and how to take care of it. One of the first items we purchased was a water softener from Merles. Now over 20 years later that original water softener that we purchased is still going strong. We definitely can tell the difference between soft water in the house and hard water outside. The other nice part to all of this is that the only maintenance that we have ever had to do is every few months add a bag of salt to the salt bin of our water softener. You can purchase big bags of salt right from Merles. They even have a punch card where you can earn a free bag. If you think about the appliances alone that could be effected by hard water (dishwasher, washer, hot water heater), this is the type of product that is not only important, it pays for itself. Merles has always been great to work with and if we are ever worried about our water, we can bring a sample in for testing. To me, water is water. Like when I drink lemonade and tell my wife that lemonade is water, just with more flavor. Well water is water, but there is no doubt that soft loveable water is much better for you and your home than hard water.

Merles was old-school trustworthy. With the business being family owned and operated since 1950's,…read moreI felt it was great to support, and other reviews seemed to share they had good experiences too so, why not. John examined our water and gave us a quote and Dave installed, and both brothers were very friendly and knowledgeable, even when our older house gave a bit of an issue on the install. When I called with questions, I was given helpful information too. I recommend for anyone wanting to know if they need RO or just water softening, I cannot say enough about the Merles family being great and knowledgeable!

I have Culligan's bottled water service. I like it. It's convenient. But the real reason I decided…read moreto write this review is the Cloquet branch's customer service representative Darla. To put it succinctly, Darla gets shit done! In a world where customer service reps are often in part of an outsourced call center or worse, e.g., human-independent speech recognition voice-jail mazes, it is so refreshing to not only speak to an actual human being but also a person that is supremely cognizant of every aspect of the company's operation. I was inadvertently omitted from the delivery schedule my first month after initial installation, all it took was one call to Darla for this error to be corrected in a timely fashion without any drama.

They deserve it. Very friendly, professional and I have zero complaints. Trust me on this one, I…read morewould tell them off in a heartbeat if that was warranted. I am a big believer that if you want my business you not only have to act like it, but you must prove it through all dealings with me....Gulligan water of Cloquet has done that

Peterson salt is the primary contractor for water treatment at my condo complex/HOA. They do…read moreeffective work at a very competitive price.

Easy way to pay and to set up. They make it easy to change your order and timing…read more No hassle with buying salt and hauling it home and getting to the basement. Is that worth a couple bucks- heck yes!