This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

Can't say enough good things about them! Customer service is amazing. Always there to help out…read morewith products, service, and/or just questions. Family owned and operated local business that truly cares about you. We have been calling on them for years for all our spa needs. They always deliver exceptional customer service and go above and beyond to make sure you are completely satisfied. Highly recommend giving them a call!

Great job with helping me. Haven't seen customer service like this in a long time. They helped me…read moreget set up with the right information even though I didn't buy a spa from them. They understand that with good customer service they will earn my business though other purchases. Great job guys and keep up the stellar work.

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I first noticed Superior Sauna and Steam as we drove through Ashland on a trip to northern…read moreMinnesota. A few years later when we decided to include a sauna in our new house, after looking at a number of sources I opted to go with Superior Sauna -- and I'm glad I did and I recommend that you consider getting your sauna from them too. Once we decided on the size we wanted it was easy for my contractor to frame up the sauna room. We did find that the information for placing nailers (for bench supports in particular) was a bit ambiguous, but eventually we figured it out. When I finally installed the liner kit and all the components in the roughed in room, just about everything fit as expected. I placed my order online and the system worked fine. A design consultant called to verify that I understood exactly what I was ordering. She was also prompt in responding to a couple of emailed questions. The sauna kit arrived by common carrier sooner than expected (about 4 weeks after placing my order - your experience might differ). Offloading the kit was a bit of a challenge. The pallet was about an inch too large to slide from the lift gate to the bed of my pickup (your truck might be bigger or you can have the pallet dropped to the ground). Eventually we removed all the components from the pallet and loaded them on my truck -- which was actually OK since I had to transport everything to the building site and hand carry things into the building (your logistics may differ). I ordered a relatively small sauna (4'-6') and there is no way two people could off load it as a single unit. Add lift gate delivery or be prepared to break it down. These kits are truly DIY. I do a lot of projects but I am not a pro! I took my time, studied the instructions, and watched a bunch of videos illustrating techniques before each new step of the installation. If you don't have one, buy or rent a pneumatic brad nailer -- it's a must. One more caveat in regards to the door. Standard American rough door openings are 4.5" deep (drywall+stud+tongue and groove or, typically, + more drywall), as are standard American door jambs (4.5"). The jamb on the door provided was 3.5" so when installed flush with the bathroom wall the inside of the jamb was off by an inch from the sauna wall. I added a 1"x1" piece of unfinished wood molding (from a big box supplier) to fill the gap, then applied the door frame molding for a nice finished look. (See photos.) All that said, I am extremely happy with the finished product (see my photos) and I look forward to many years of sauna baths.

Great business in Ashland offering Sauna and hot tubs. This is the place to go! They even…read morespecialize in shipping Sauna kits wherever you need them. The place is meticulously clean and well organized. The staff is wonderful to interact with.

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

Not off to a good start…read more I've been a pool owner a good number of years at a handful of properties and just bought another home with a pool- this time in plymouth Mn. Prior to hiring a company to service this home I felt I had done my homework. Dolphin looked like they provided quality customer communication, good service, fair prices. So I gave them a call. Talked thru their opening the pool process, I laid out my wants / expectations. Stated I wanted weekly cleaning ect and we set a weekly cleaning day. Well... the opening looked to have went fine however they told me before coming that they did not vacuum on open day - which I thought was weird - stated they needed to let it all settle to the bottom - which it already had as it laid dormant for the winter - but all in all it was open - I was surprised I got no report or communication after their open 5 days ago. So I called them after 5 days - Thursday of thia last week - two days ago - to confirm all went well when they opened and that we were on for yesterday - Friday - with our weekly pool service / cleaning; as I had a group of kids coming over for a party and wanting to swim today Saturday. Thursday - I Was told things went well and they would be there Friday -Yesterday. Then Friday, yesterday - I stayed home so I could meet the techs. Friday came and went - they were suppose to show up set temp, treat and clean. As of noon no one had shown up so I shot them a call to confirm they were still coming. They confirmed that yes they would be getting there yet today, Friday. 6:00 pm rolls around. No show. Office closed. No communication. No apology. Just no show. Saturday, today. They opened at 10:00. I shot them a call to see what happened. They said... we don't know, but that they could transfer me to a Jeremy and he could get back to me Monday. I asked if the guys that were suppose to come yesterday were free to come this morning so I could keep me kids party and so they could swim. He said no one does service work on the weekend and that Jeremy would have to get back to me Monday with an update on when they could get out to the house. Super frustrated. Having to cancel the kids party and bum a dozen kids out. Super frustrated that I did not get any communication - no apology. Why is it that the entire day went by and not once did they feel the need to reach out and communicate after I had called them and confirmed with them both Thursday and noon Friday. The client should never have to reach out to a company to confirm these types of things - rather a company should be proactively be reaching out to their customers confirming things and or providing status updates. I guess I will sit here and twiddle my thumbs till Monday to see if they call and when they will be out next. Would be nice to have the company just do what they say they can do and service the pool per the agreement on the day each week that we all agreed. A persons word needs to start meaning more again. I'll update u all on the resolution / outcome. 4545 terraceview

Really disappointed with the service. Hired them to open my pool for the season. Received a late…read morenight call and they finally showed up at my house that there was a problem with my pump electrical, and I had it fixed called them a follow-up to finish service never heard back. Called again next day he come back and finish opening service. Never heard back. Called again please help me I need to finish setting up pool let me know what you did and you didn't do...... never heard back. Must have a lot of business going on because they can just blow off existing business and not care. Received bill the mail for full-service allegedly performed, no it wasn't. Then received a snarky call requesting payment for full service performed. Did not even have a clue that they never even finished doing their work nor notes, that I called and attempted to reach them to help them achieve that adequate service. Total failure I would not recommend to anyone.

Update to owner responses! They charge 69 to come to you which I agreed too! Never did he schedule…read moreme hence why I never put a card down! Called me to yell at me about my review. Grow up and learn how to run a business... best of luck hope you make it! Worst customer service I've ever experience! DO NOT USE THEM! As many others have stated, I called to get a repair and was told that there was 8 calls ahead of me so they would called back the day before to get a credit card number to hold my spot. Was told Friday to early next week they would probably be coming which it's now Wednesday. No call and no answer! Waste of time.

Very unprofessional and rude. My appointment was cancelled twice. First for 'jury duty' and then…read more'family emergency'. When he finally came to property he looked around a little bit provided no useful information and then said I would be getting an invoice. I received a charge for $186. This was apparently an 'inspection fee'. I was not aware I'd be charged this and didn't receive any kind of inspection report. My understanding was that he came out to bid on pool repair job. This is the first negative customer review I have ever written. So frustrated with Chad and this company.

On time and very knowledgable.  He fixed my pool's heater and I will ask him back to install a…read morechlorinator.  I couldn't get my former pool guy to respond with an appointment, Pool Commander showed up the next day.

Troy, the owner of the company was able to fit us right in and was there the next day after asking…read morefor an appointment. He was friendly, professional, lot's of knowledge. We will hire him again in a heartbeat. Semper Fi

Great service. Fixed the problem quickly. Knew the product and had parts accessible to fix same…read moreday. Wow.

I had an oversized fireplace that was too big for my home. My consultation with Joe was great. His…read morerecommendation for a free standing stove coincided with what I was thinking. Joe was very up front about the cost and the timeline. Once the crew started they were in and out in two half days and that included the city inspection. The service included moving the venting system to another wall, replacing the tile on the fireplace floor and tiling the wall. Also, it included replacing the siding in the location of the old vent. I did not have to worry about cleanup as they removed everything and even vacuumed the area where they were working. The price was very much in line with what I was told by other people. There were no surprises. Joe and his crew are very customer forward, they answered all of my questions and explained what they were doing at each step of the process. I could tell that they knew their job and did it well. I would highly recommend this place.