---= Avoid This Embroidery Store at All Costs! =---
I recently had the unfortunate experience of dealing with this embroidery store, and I can definitively say it was one of the worst customer service experiences I've ever encountered. From the moment I walked in, I was met with an weird atmosphere, and Christian, the so-called "professional" behind the counter, how I found later was the epitome of unprofessional.
First of all, Christian had a complete disregard for my time. After initially discussing my project, he never even tried to send me a simple proof. When I finally followed up, he acted like it was a huge inconvenience and seemed annoyed that I was checking in. It was as if my project was a burden to him rather than a source of income for his business.
To make matters worse, when I voiced my concerns about the complete ruin of this project, Christian responded with blatant disrespect. His attitude was dismissive, and he even rolled his eyes while I was speaking. I couldn't believe it! Customer service should be about communication and respect, yet he seemed completely careless and uninterested in addressing my needs.
When my order finally came in, it was a disaster. The final application was poorly executed, even showing disrespect to our flag which he applied not to the left arm, but they applied our country flag on right underarm. It looked nothing like the design we had agreed upon. Instead of taking responsibility, Christian shrugged it off, insisting that it wasn't his problem. They wasted ALL and each the uniform item was provided by me and did not show any worried about the cost of it. His lack of accountability and complete failure to even try to resolve the issue left me feeling furious and disappointed.
Not only was the craftsmanship subpar, but the entire experience was marred by Christian's unprofessional demeanor. If you value your time, money, and sanity, do yourself a favor and steer clear of this place. There are plenty of other embroidery shops out there that understand the meaning of professionalism and respect. This one, unfortunately, does not. Save yourself the headache and avoid the negativity! read more