Burn's Pest control techs Manny and Ray are the best. Manny is kind, professional and very knowledgeable. He has significantly reduced my roach problem in my apartment. Ray is the best bug "inspector ". My nasty neighbors above my apartment are bed bug infested. Burns pest control is currently treating the problem. I saw Ray outside and I was freaking out that I may have bed bugs. He didn't hesitate to inspect my mattress, bed frame and headboard. He put my mind at ease. Thank you Manny and Ray! You guys are the best! read more

Burns pest control is the worst company to mess with I live at Lakeside Casitas and been called about 20 times to come and do services at my apartment and they won't come to our apartment. They act like they're job. They suck at doing the the service really really is horrible. We have roach problems and they still can't fix it. This is probably the 20th time that we have put in a complaint that they haven't come and done their job we have a camera inside our house and it records them doing nothing not even coming in most of the times or leaving a paper without doing anything saying that they've done their services. They are the worst company I've ever dealt with and they still can't fix their problem. All they do is just keep sending over crappy service people. read more

Update one year later. I called for a ant treatment in my kitchen walls. They only do interior walls for termites. I am a existing customer for two homes for over a decade. I would think they would do this because they have the tools to drill for termites. Nope , only a spray treatment and IF I sign up for a annual for 70.00 a month. No thanks , I can spray in and out myself. But I need to be in between the 2x4 studs. And that needs a pro to know where to drill and patch. On to the next. read more

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Responsive, and thorough. Identified the problem and offered options. Explained the process. Highly recommended

Julian is friendly, knowledgeable and very professional. We are satisfied with Burns Pest Elimination. read more

Hans is very professional and clearly explains his actions. I will definitely use his services again in the future if needed.

I contacted Burns for weed control. After consulting a couple of local companies, I decided to use Burns. Since the guy came out to spray pre-emergent, I've lost 4 well-established cacti, and I have a fifth that is burning-up from the inside out and not sure if I can save it or not. This is heart-breaking for me as most were very well established and added such beauty to my landscaping, and another was a new one I had just purchased a few months prior. I contacted the company, and Brody said he would "be getting with our weed guys." What?!? I highly recommend you contact someone else other than Burns for your weed control needs. It will now cost me hundreds of dollars to replace these cacti over and above the cost of the weed control itself (which, yes, I have started seeing weeds pop-up). read more

Pros: The company provides excellent customer service. My technician is Paul and he's great at making sure Pests are controlled. In addition, the weeds in my yard were treated as well. Paul makes sure to ask me about any concerns I may have, and then address them quickly. I'm so glad I went with this service over their competitors. Cons: None! Get your home serviced today. read more

Burns Pest Elimination - Success after the first treatment. - Pest Control Near Me - Tucson, Arizona

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We've been using Burns to get rid of a gopher in our back yard. Tony has been our primary contact for the work, and he's been fantastic. It has taken a while to get rid of the burrowing critter, but we're making progress. Tony has taken a can-do attitude to make sure we're happy with our service. He's always available when we have a question or concerns, and his demeanor proves that he enjoys his job. Companies would be lucky to have more employees like him. read more

Paul was back today for our monthly fire ant treatment. He found multiple new colonies, with lots of baby fire ants, and treated them. He sprayed the perimeter of the house, paying extra attention to the outside doors. Ben was here yesterday. We had a really small spot on an outside wall where there was termite activity. He added a bait station to that area and dug out and treated the ground adjacent to the activity. That is the only activity we've had in almost a year. When I called in to request a treatment, Bernadette was very polite and understood my request immediately, and I was scheduled within a week. These three Burn's associates were professional, knowledgeable and polite. They are an asset to the company and have great customer service skills. It makes a huge difference when client gets treated like they matter. Thank you, Burns! read more

Update as of 2/1/2023 still an ongoing issue that's worsen beyond words and thoughts I'm speechless this company is awful DO NOT I REPRAT DO NOT USE THEM !!! Our building got notices of a massive treatment plan the notice explains almost like they were going to fog our unit ZERO MEASURES OF EXTREME TREATMENT got done just the same bullshit I now have roaches inside my fridge, in my couches and bed. I can not believe the so called treatment plan they r planning to do to this building it's the same BS they have been doing I am disgusted and fed up the empty units in our building were the source of the problem and now it's IN OUR PLACE I can't do this anymore I am calling the news station and exposing this company for what they really are and I'm going to get a real pest control company to take care of this issue 1st thing in the morning!!!!! IF ANYONE READING THIS KNOWS OF A BETTER COMPANY PLZ LET ME KNOW PLZ !!!! read more

Great customer service and recommendations for keeping mice out of our house! I highly recommend Burns!

My name is Barbara just wanted to give a heads up to our technician Paul Schuma... He has been servicing our house for a few months now he does an outstanding job extremely friendly very thorough... Any questions or concerns I have he addresses promptly very happy with his service highly recommend. read more

WOULD NEVER USE AGAIN We used Burns for several years. We had an annual contract for monthly service. When we had Tino, we never had a problem with bugs ever. When Tino was no longer with them, the problems began. They claim to "eliminate" bugs - not even close. The person would come out to spray and not realize that we were home. They would spot spray here and there -- definitely not what we paid for... ants would be back within a few days and then we would have to call and someone would come back out - definitely a hassle as our gate has a lock so someone needs to be home. It happened every few months... ants still everywhere. Had them out this past July twice as days after a spray, thousands of red ants running back and forth across my yard and patio. Thankfully, my contract is up and I'm not renewing. No where near our original service. Check out the pics of their Weed Service. They killed my grass. They took no precautions around the periphery of my lawn (dead several feet in) and you will see foot prints of dead grass where he walked across it with weed killer on his boots. Then there's the hose mark of dead grass ... yep - weed killer on the hose that was laying across my grass. The "manager" called me and told me to send photos (which I did) and he would come out "to inspect" it. Seriously?? Never heard back from him either. Left a message saying that I did not want to be billed until the problem was solved - at the very least, I wanted at least 50% off. I was told my "grass will grow back" and then they preceded to charge my card that they had on file from my Bug Service!! AND I STILL HAVE WEEDS!!! AND BUGS !!!! Really need a revamping of this company and need to get back to when they were a fledgling company and really needed customers. But sometimes when business gets big, they figure when one customer leaves, they'll replace them with 2 more. I Do Not Recommend This Business!! read more

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Everything went well. The price for the termite inspection was half that of the other company that I had called. They also came within a couple of days. The inspection went quickly and the representative was very nice. I got the report via email and sent it to my lender. My lender insisted on using a form that he knew was VA approved and I provided Burns with a PDF copy so they could use that form. They refused to... Why would they refuse to use a form that was VA approved and insisted on using their own form? Now, the money that I used for the termite inspection is now wasted and now I have to find another company to do the inspection and pay again. It is my lenders option that in this situation the report is designed as a reproduction scam so that I am forced to buy treatments. The wood stacked up against the wall in the yard is not near the house and water stains on the back patio. I have already contacted another service to purchase another termite inspection. I don't recommend using Burns for any services what so ever unless you like giving away money like I did. Don't learn the hard way..... read more

Our tech. Jim C was very informative, courteous and respectful when accessing our roof. Thank you for taking the time to talk with me! Kudos to Jim C! read more

My family has used Burns for decades up in Phoenix and trusts their reliability and service, so when I needed help with pest control it was an easy choice to hire them for my place in Tucson. Paul here in Tucson is very helpful, reliable, and courteous! I would certainly recommend them for anyone in need of insect and/or weed control! Burns is the best! read more

This company is great, saved me lots of Money. I manage a hotel and they come out whenever we need them and they are always on time. The maintenance program works well for our hotel. Our service representative Joe Gutierrez is very professional and explains in detail what is being done and why. He's always willing to explain and help. Great asset to the company. Thank you, Alfonso read more

If all you need is an estimate they will come out. However they could not keep an appointment with me. Finally , When they did show up they were in a hurry . Spent five mins putting down roach poison ( I called for a rodent treatment). When I wanted to show holes where I've seen mice coming in - they took a phone call and took off. I went with a another company that is willing to get down on knees and patch holes - first appointment- no big estimate, no big deal. read more

less than zero...... i've never had a single bug in my apartment but a moth or fly in 8 years here...... but since burns was hired here for so called " " maintenance "" pest control..... and we let them in our homes.......... every apartment has roaches now. .... they are crooks ..... read more

Sorry to see a couple other people have not had such good luck with Burns, but we have had nothing but great service. Andrew has been our technician for at least a year, and he's fast, courteous, and a cutie to boot. I never worry that he's casing the joint. Our appointments are on a 3-month schedule, but we've always received reminder cards and never had a no-show. In fact, I don't think they've ever been late either. When gas was at $17/gallon, they did tack on a small fuel charge (less than $2), but it was removed when prices went down, and we're still at $75. I can safely enter a dark room without reaching around the corner to turn on the light first for fear of what might be waiting...and I haven't had to throw any more of my husband's shoes away! They've earned the 5th star! read more

Sorry for the long story........We got a nasty infestation of bed bugs in our apartment. This company came out and inspected the apartment and left us instructions on what to do. They told us that they were going to be there on X day and at around sometime that morning. Well we got the apartment ready as well as we could for them. My husband and I both work but since the managment was going to let them in when they were coming it was fine and we arranged for our two small children to stay with the babysitter longer and made plans so that we could get home at 4 p.m and air out the apartment then go out for a few hours while the fumes were blown out. Well we got home at 4 and what do you know, they HADN't ARRIVED yet to spray the house! We went and asked the front office if they had showed up and they had to call the company to ask them when they were planning on arriving. They finally arrived at 5 PM. I have to admit I was pretty pissed off. Hey, who knows maybe they got busy with another appointment and hadn't been able to get to us? I don't know but I wouldn't have minded if they had just came the next day to get it done rather than coming in the evening! Yes, our problem was fixed, so I am grateful for that. I just wished there was some type of courtesy from this company to let someone know when they are planning on arriving. read more

I had a black widow problem which freaked me out! When I called they were calming and courteous which made me feel confident that I had chosen the right company for me. Paul S. came to my house and sprayed for me. In the following months, I had a cricket problem and a fly problem arise. He helped me take care of these issues and placed another type of treatment down and the issues have not arisen again. Paul was very professional, kept in contact with us and worked with my ever confusing schedule, so as not to misstreatment, even if I had to reschedule. That is the best customer service ever! Paul deserves to be recognized for his outstanding service to his clients. He is very knowledgeable and truly cares about the work he does for his clients. read more

We were a loyal customer of Burns since moving to AZ over 6 years ago. In November they failed to show for the scheduled appointment. They did reschedule for the next day and promised it would not happen again. They showed for the re-schedule appointment but the technician was unsure of why he had been dispatched. They were supposed to show up, this month, on 1/2/08. They didn't. When I called they rescheduled for 1/4/08. And never showed up. Not reliable. Too bad. read more

Last year we had a termite infestation, our third in three years. We were told the house had been treated, but we did not like the treatment we got from the company that did the initial treatment, so we did some research. I'm quite glad we found this company. The service is really nice. The receptionist was very helpful, and half an hour after we called, a technician called us to set up an appointment to make sure we had termites and to treat the place. They were very thorough and it was cheaper to have our two story house treated with them than it was for my husband's grandmother to have her one story treated with a national company five years ago. While you do have to pay a fee for your warranty to remain active, it's also means that any treatments you may need will be free, so I'd say it's worth it. In fact, the technicians even say that a full treatment is not a guarantee of no infestation occurring because other termites could be attracted to the pheromones produced by the original colony, so it's worth getting. read more

Hey, this company is great! While in great distress Marcelino came to the rescue. The inspection was thorough, the plan of action clear with stellar follow-up appointments. In addition to giving me peace of mind, Marcelino was spot on with his schedule. (No four hour window here. An actual appointment time.) I've been surprised by Burns Pest Control is open to modifying time slots. Yes, I waited until the day before an appointment to recognize a conflict. Yes, the company sent reminder post cards in advance of the appointment. BUT no, I did not realize I had a scheduling issue until the day before. (Thank you so much for being flexible!) I *really* appreciate how professional this company is. No ridiculous hard sell for services. Just clear communication on options and transparent pricing. If you're even in need I'd give these guys a call. read more

Paul from Tucson is the best! he is always kind and very helpful, he goes above and beyond. Thank you Burns Pest Elimination for providing Excellent Service. I will recommend your company to my family and friends. read more

Thank you to Paul for the awesome service and keeping us pest free! I appreciate you taking care of our T-Mobile store in Sahuarita AZ!

Paul S has been my burns guys for a couple of years . He is good at what he does .He goes above and beyond. His taken care of every issues we have here on my property. excellent services from Paul S. read more

I have to say I have been in Az for over 4 years now.. We have had 2 Pest controls and Burns has far been the best. Our guy Pedro is the Top dog in my eyes. He has always showed up on every schedule. (Monthly) He is polite, courteous and makes sure that I do not see any bugs EVER!! The other good part is that I am with Burns as I want to be. No contract is saying I have to. Thanks Burns for the 1 year of Great service!! read more

I have been a customer for over five years. Before that, Terminex. I switched when Tx lost the Sentricon agreement. Plus they had not come for months. Burns has been here on time, every quarter since we started . Just the outside, the pots in the ground. This week, i discovered i had termites in my middle bathroom ceiling. One of those nest things hanging down. One call, out next am, done in a half hour. Excellent. Free. Now we are going to have to replace a shower control valve. Into the wall, exposing the studs. They will come back and do the foam behind the wall when we have it open. Again, free. And if i recall right, they did not charge me to put the pots in the ground. Just the annual fee. The will always be our Pest service. MarshallGulch read more

Our family has enjoyed being patrons of Burns Pest Control without any issue for about five years. Then after our routine termite treatment we noticed a constant sound of running water throughout the house. The water company promptly confirmed we had a leak. The wonderful team at American Leak Detection came out twice to help us locate the problem and it was the spot where our Burn's technician drilled to administer the termite treatment. Tony Daniels and the Burns team in Tucson were quick to come out and take a look. They immediately apologized, accepted responsibility, and worked with us towards a solution. This solution turned out to involve them hiring a plumbing company to come out, dig a trench, cut through two layers of brick wall as well as into the footing of the house to expose the pipe, and then work to reroute the plumbing. This was a complicated job and Burns Pest Control remained courteous and accountable throughout the entire process. I have always loved the service but what I want to highlight is that when you entrust the place where your family sleeps to Burns Pest Control they will not only keep it pest free but if they make a mistake in the process they will make it right. Once the plumbing was fixed they also sent a crew to repair the wall and even painted so it looks like nothing ever happened. The crews that came out were all pleasant to work with and respectful of our situation. The Burns team also checked in frequently as the work progressed and if something wasn't right they were always ready to adjust and make it right. Burns Pest Control went above and beyond to make sure we remained happy customers. I have never had or even looked for another pest control provider so I can't tell you if they are the cheapest but with a 5 year track record of excellent service and the integrity, respect, accountability, and outstanding customer service with which they handled this difficult situation; I can tell you with absolute confidence that they are the best. read more

I have lived at my place for close to 2 years and have never needed pest control, but found an over-abundance of ants in my yard this past weekend. I didn't know who to call, but remember seeing Burns Pest Elimination around the valley. Their reviews looked good, so I called towards the end of a long day at work -- and they answered! From the great rate I was quoted, to the flexibility in scheduling....I was impressed. I was even more impressed by the service from field rep - Randy. He called to let me know he was on his way, came out...listened and then treated my property, and then pre-scheduled my next visit!!! What a professional! The great service continued with an after-visit inspection report delivered to my email...along with a receipt that was accurate to the rate quoted. Simply amazing, old-school service. So happy to have found Burns! read more

After a friend was kicked out of her family's house and I volunteered to have her stay for a few days... I got bed bugs. I didn't recognize it immediately, but another mutual friend called me and said she had them, so I went looking. Days later I found one in my couch and immediately told my apartment complex. They called Burns Pest Elimination. Burns didn't have any times open to do a K-9 inspection until two days later, but they gave us instructions to prep for the inspection. I followed everything as close as I could and then vacated elsewhere - bugs are scary and I'm not sleeping where they hang out. Burns came out with their K-9 puppy and they found two live ones in my bed frame. They left me a note telling me how to prep and that they would be coming to spray five days(!!) later. I continued to sleep elsewhere. When they came to spray, they put down powder and a few other things. They also left a sheet with the names of the chemicals they used, although I'm not sure if it was accurate because when I looked the chemicals up none of them were bed bug certified. Anyway, in the wait time between the spray and the follow up appointment, they took every call I had and comforted me through my fears. They answered every question possible. When I bought my mattress encasement from them (no markups at all, and it's the best on the market) they called me immediately at the opening of business the day after I called, freaking about accidentally making a hole in it, to tell me everything would be okay and how to fix it. After not being around for the first K-9 and for the spraying, I was determined to be there for the follow-up. The complex called me when they showed, and when I asked if they would wait for me to get there (I was at work, 6 minutes away) they waited for me. The guy was AMAZING. He answered every question I had, comforted my fears, complimented my prep work, and told me how I could make sure that my encasement holds up for the next year. He also showed me how the puppy finds bugs! It was AWESOME! Rocket, the K-9, sniffed for a tube of bug pheromones that was planted in my couch and he found the exact spot it was in. The guy gave him a treat - and then let me give Rocket one too. On his way out, he gave me tips about how to prevent my boyfriend, who may have bugs, from giving me them again, as well as told me stories about how he's been in houses that self-treated or brought in brand new clothes and got heavy infestations. Crazy! I absolutely LOVE Burns! It's a shame that others had bad experiences - the only complaint I have is that they're so booked I had long wait times between each step. Otherwise, they're my go-to pest eliminators. read more

Burns is great to work with and their service is very effective! As a long time customer, I had an issue with a bill come up that at first felt like I couldn't resolve it. I was worried they weren't going to be fair. However, once we spoke with the manager and expained the situation in more detail they were very understanding and quite cool to work with. They ultimately resolved my issue and I'm a happy customer again. Thanks, Burns. read more

Both Tony and Sev came out to review my termite problem and were super helpful! I found out that my problem was really common in Arizona and they helped set up all of the treatment. Thank you both so much for your help! read more

Great service. Always come on time. Love their weed killer. They never leave the gate open so my pet chicken doesn't escape. Enrique is very nice and courteous. I renew my annual plan each year. read more

Paul S was the tech that recently serviced our home. He was helping a recent 'carpet beetle' invasion that we've been dealing with to start the summer.. Not only was he punctual, professional and knowledgeable... he also was thorough and efficient. Hopefully, this review will find its way to the 'powers that be', so that they can find comfort in knowing that they are fortunate to have an employee in the field that is more than an exemplary reflection of the Burns team. Thanks again, Paul! read more

Hello my name is Daniel Piper and I would like to give some kudos to the technician who services my condos exterior at Maya condominiums. I always tend to have problems with spiders and ants on my patio area (where I spend most of my time) and Jordan Stroud goes above and beyond to make sure they stay out of my plants and my table area. He always makes sure to check on me to see my pest concerns and is a very polite young man. I would just love to share my wonderful experience with Burns Pest Elimiantion and give some praise to a technician that deserves it! Daniel Piper read more

We were referred to Burns by our Realtor Judy Baker from Longs Realty. Our pest control agent is BEN and we love him!!! He's extremely efficient and always on time and professional. If you are considering pest elimination please don't hesitate to hire Ben he won't let you down! read more