We love the service provided by Burns. The technician is friendly, professional and very knowledgeable. I'm always notified prior to the tech's arrival. Burns has our insect and rodent service. I'm very pleased with the service! read more

This is the worse pest control company in Henderson not only does the company suck the people that work for them don't know how to inspect a house and are very rude I wouldn't recommend this company to anyone. read more

The apartment complex we rent from uses Burns Pest Elimination. And they have been providing services to us pretty much our entire time at these apartments. They are extremely nice and helpful. Our most recent treatment was for bed bugs (thanks to the next door neighbors) and Daniel Peru was sooo helpful and treated us thoroughly and explained everything to us as we have never had to deal with bed bugs before. As much as I was freaking out about those nasty bugs, he helped put my worries at ease. Highly recommend this company! They are all very knowledgeable and treat efficiently and in a timely manner! read more

These people continue to send us bills for a service we did not personally request. They were never in our house. They claim they did a service in the parking lot and around the condos yet we live on the 2nd floor and this does not apply to us. Ignorant employee has called my husband to harass him and tell him we owe them money because their "GPS" system says they were in our home. DO NOT USE THIS BUSINESS. read more

I recently found evidence of termites in my home. I called Burns on the recommendation of my neighbors. When the rep came out, he did only a cursory inspection of my house. Offered me three options for treatment but was unable to answer my questions regarding the options offered or why my neighbors were having frequent reoccuance of termites regardless of multiple treatments by Burns. Once he left, he never followed up with me to schedule a treatment. Am amazed in what is called a bad economy that businesses like Burns send their staff out to give quotes but never follow up to close the deal. Causes me to question how attentive they would be if they got my business. read more

Paul S. has been treating our property for over three years and I have never had a complaint. He is caring, knowledgeable and takes pride in his work. I highly recommend Paul! read more

Paul S. Always takes care of our property every week. He is always professional and courteous.

Their tech Jordan is the best. He provides excellent service!!!!!!

My apartment complex uses Burns. I ended up finding carpet beetle larvae in my apartment (1 in my room, 1 in my kitchen) one day, so I let management know. They told me that Burns comes to our complex every Friday and they would have him do a full interior of my 1 bed 1 bath apartment that week. I was assured that the products they use are pet friendly, they just needed to dry before my cat could walk on it. I had to work Friday during the time that Burns services the complex, but no big deal. I gave the desk staff permission to let him in. The technician treated just my bedroom and in the apartment for a total of 7 minutes. I know this because I have a nanny cam in my apartment. So I went to management to complain and showed them the video. The best we could guess was that he didn't treat my living room or kitchen because of my cat, but he didn't say anything to the office staff about it. The service ticket that he left was blank. To this day I have no idea what he did in my 11'x11' bedroom. So the next week, I arranged for my cat to stay elsewhere. Again, I set up the nanny cam. He treated my living room and kitchen, which is 10'x15', for 3 minutes. This time, I didn't get any ticket, so the only reason I know he was there is because of my nanny cam. So the entire treatment, which took 2 weeks to get, took 10 minutes for him to do. I have no idea when I'll have a follow up appointment, if I'll even get one. Also, it may be a coincidence, but after the first treatment, the keys my apartment keeps for my unit went missing. The last one to have them for sure was the Burns technician. The only reason they will keep me as a customer is because I have no option in pest control. The moment I have a say, Burns is out of my life. read more

I've been with Burns pest elimination for six years, they do my termites and weeds. Today Neil Martinez came out and sprayed my yard for weeds, he did a great job! He was very professional, smart and easy to talk with. Great customer service!:) read more

I've used Burns for many years and have recommended them to lots of neighbors and friends, etc. My present service person is Dana and he does a wonderful job. Very informative. I love that he sends me a quick text every month to let me know he's on his way. I really appreciate that. I'm very pleased with the service. read more

I called to get some treatment done in my house, had an appointment for between 1 -3pm. At 330pm I called the main office to see where they technician was, he was running behind (when was someone going to let me know this!) The office contacted the Tech who as going to be at least another 1 to 1.5 hours before he got to my house. My house was going to be bombed, and I had to be out of my house for 3 hours. So if he arrived at my house at 430 or so, took an hour to prep my house that would be 530, then I had to be out of my house until 830 on a school night! I dont think so. I rescheduled for another day. So checking my bank account today, they had taken the money out of for a Treatment that never happened! Just solidified what I was going to do, I canceled altogether. I dont feel like they thought my time was important. read more

Karen with Burns Pest is incredibly dependable and thorough when she treats our house. Plus she's a great person. Burns has been our pest control company for more than 15 years. They are full service! read more

Called Burns to remove a Pigeon from our Chimney. The first guy that came out basically did nothing to remove the bird. The cost was $170 for him to do nothing and put some wire up to exclude them from the chimney and under our A/C - in 2 weeks from that date. 3 days later the bird is still alive and making alot of noise, so I call back and tell them we've tried everything recommended (light, etc.) but we want him out before his dead carcass stinks up our house. A new crew (very friendly) is sent and actually tries to get the bird out (eventually succeeding and thankfully the bird was still alive) and does the exclusion work. Overall, we're happy but it shouldn't have taken a second call to get the bird removed. read more

I want to thank Jordan s. from burns for his wonderful customer service. He is very professional and always comes in the office to see if we have any problems or concerns on our exterior of the palladium in Scottsdale! read more

Paul S. does a great job when servicing our community! Always is happy to help out and is kind to all tenants along with staff here at our apartment complex. Highly recommend him for Pest Control and enjoy having him here Thank you so much to him and Burns for taking care of our community read more

Another great experience with Burns this morning - Eric was awesome, extremely professional and knowledgeable! Marco and his team go above and beyond in customer service and make sense of common sense. read more

I have used many different companies over the years. I have had problems with every one of them... But not Burns! Always on time, never cancel, and... NO BUGS! Our service man is Joe from the Tucson location. He is always professional and engaging. I also use them for my weed control. They spray once and done! If I ever see weeds, they come right out and spot spray them. Awesome company, highly recommend! read more

We have been in our apartment since May and the couple times we have had to call Anthony takes care of any issues! He's awesome and would recommend him to anyone!! read more

Having termites feasting on our home did not raise our holiday spirits. Burns Pest control responded quickly and had the job handled in a matter of days. Both Tony, who gave us the estimate and later followed up to see if we were satisfied and the young man who did the work were pleasant and professional. I was particularly pleased that they used a product that is not toxic to other creatures. In addition, the price was reasonable for the job they did. I recommend them and while I would prefer not needing them in the future, I will contact them when I do. read more

Gary is our exterior tech from Burns for our apartment community and he is absolutely amazing! He always communicates with us and follows up with us to make sure to eliminate any pest issues we have on our community. read more

Burns came out on short notice when I thought I had a roach problem. Turned out to be an outside roach that had come inside. Joe was very helpful, performed an inspection and pointed out I had a gaps in my door trim that allows bugs to come inside. Very happy with the prompt, professional service!! read more

i have used burns to take care of my scorpion problem. when i had a surprise visit from a little scorpion i called burns and asked for someone to come out asap. the next days as soon as possible but the original appointment never arrived and i had to call again and talk to the manager. he was very helpful and had Justin come with in 30 min to my house. Justin was helpful and amazing. he is the only reason i will keep using burns. the tech that comes the last two time made me want to cancel Burns but Justin changed my mind. read more

BUYER BEWARE!!! i had 2 properties serviced by burns. after 2 months past the warrranty, i had termites again. i had to pay another $550 for the service. 7 months after that, termites again. i scheduled an appt for service, nobody called or showed. they castled me 3 weeks later to schedule another appt. i requested a refund but they denied. sadly i had another property serviced by them at the same time. fortunately it was within the warranty and was serviced again. i suspect they use inferior methods and staff of pest control ONLY TO FUNNEL YOU INTO BUYING THE PERPETUAL WARRANTY PACKAGE. I don't know anyone that has such trouble with termite service. Once a house is treated it stays bug free. DO NOT USE THIS BUSINESS!! IT'S A WELL-OILED MACHINE TO KEEP YOU SPENDING YEAR AFTER YEAR FOR THE WARRANTY SERVICE. SHAME ON YOU, BURNS!!!! read more

Great service! Michael our tech in the McDowell Mountain Ranch area is very professional, polite and always on time. No sign of pests (only dead ones) since Burns visits. Highly recommend this company. read more

Benito is the man! Always there, always professional and gets the job done. You're lucky if he is the tech on your route. (Other than the fact that he is a San Diego Chargers fan...haha) read more

We use Burns every week and we love them. Roy is amazing and always treats us with professionalism and respect. Whenever we do have issue that needs to be treated they arrive in a timely manner and take care of the issue right away. Thank you Roy for everything you for us! Happy Customer!!! read more

I live In an Apt complex, so Pest control is out of my hands, after a neighbor moved out I discovered bed bugs, reported it to the management, and after time arrangements were made for Burn's to come out and inspect, They came out with a dog to check things out, and confirmed there were Bed bugs. They schedule a treatment I was given a prep sheet Identifying that they were going to Heat treat the apt, I made arrangements for my dogs to be someplace else for the next 2 days and for me to spend the night at a hotel, to allow the apartment to cool down. they did a Chemical treatment instead..... which was ineffective, when they came back for follow up inspection with a dog, bed bugs were still present. Another treatment was scheduled, Again it was a chemical treatment, and Another follow up with a dog, only this time was different the inspector showed up with the dog and started the inspection, The dog started throwing up he rushed the dog outside so it could throw up, When I asked him what was wrong I was told the dog got into some chemicals somewhere, I asked if it was normal for to keep a dog working when it was obviously sick, he got mad and stormed out with out completing the inspection... Things I have learned about Burns Treatment may not be as described They refuse to schedule a solid time for an Appt. Don't ask about the dogs well being. read more

Had to reschedule three times because their employee never showed up at the designated time. My husband and I took turns taking mornings off of work to be here for these appointments and they never even called to reschedule nor apologize. Once they finally came out, the problem was not even resolved (those teeny-tiny ants in the kitchen). I've had to hire another local company, that does a far superior job. read more

We have Mike T. for our service for nearly a year and he is always on time and does a great job. We would highly recommend this service.

Jordan and Paul are our technicians. They are professional and do a great job. We look forward to there visit each month unlike the critters they eliminate. We don't have issues with bugs!!!!! read more

Always great Service! Enrique is very knowledgeable and we are pleased to have him as our service tech. He always has a smile on his face and is prompt with service. read more

We have had service with Burns for approx 10 years. This company is excellent for pest control. Our service tech is awesome. If you have a plan, and a nasty bug or ants show up in between services, they will come out right away and treat and eliminate the problem. The are sensitive to not spraying near the kids toys, etc. The customer service is fantastic. I would give them 5 stars for pest control. Crazy lady? Why only 2 stars?? Answer: Do NOT use them for TERMITES. We had a 5 year termite warranty with them from the time we bought our current home. They have never come out and inspected. On the contrary, when you call to report termite tubes, they only spot treat the area with the tubes. Many of our hardwood floorboards began darkening and warping. Termites came back to the same spot in one of the bedrooms many times. The termite guys walked right over the affected floorboards and never said a word. As it turns out, my entire house is crawling with termites. When I called to report the situation, the customer service rep was very nice and sent me to a supervisor. I just wanted him to be aware of the situation and I wanted some assurances that they could get rid of the termites. I can't believe this man is in a supervisor position. He could not have been more rude to me. The 5 year warranty was evidently worthless, as we had thousands of dollars worth of termite damage to our home. He told me that the termites would just keep on coming back and there was nothing they could do. We have switched to Terminix for the termites and they could not be more friendly. I also feel confident that they will take care of my home. They have promised to get rid of the termites and have backed up the promise with a guarantee. I am keeping Burns for other pest control, but buh bye on the termite side. read more

My apartment complex uses this company so we don't have a choice who comes in. Our building is infested. I mean like you can't sleep because they will crawl on your face. The man they sent to my apartment was extremely rude and unkempt - shirt untucked and smelling of alcohol, only grunted at me when I let him in. He came in, sprayed in two places, turned the bathroom light on and left. I was sitting right there! A short while later I got a message from management with a five day eviction notice for "extreme roach infestation and housecleaning". My apartment is clean, and I've been here about a year and a half. My neighbors have told me he just looks into people's apartments and reports what he finds to management. What kind of company is this?? I'm allergic to roaches and up at 5:30 am because of it. Is this how you treat an infestation?! I need to find out who I can report this to, just pretending to spray and then acting as a proxy to evict tenants in an obvious scam can't be legal. Everyone here knows about this and it has to stop. read more

Burns will not give an arrival time so I guess their target market is people who are home all day. If you need an eta, you must call the morning of the service, then the gal in the office will call the tech & call you back. They must not have any sort of radio system for their techs either. However, we noticed they had cell phones when they were here. I guess the techs can't always answer. Today Burns estimated they'd arrive between 12-2 and did not arrive until after 4. I am also displeased b/c my apt complex claimed Burns did not have an available appt until two weeks after we noticed the problem. read more

Burns has taken great care of our home over the last 20 years. The staff is friendly & they are generally very accessible and do a good job controlling or eliminating pests that we have had in our home and yard from time to time. Their fees are fairly reasonable considering the employees are well vetted and very friendly. When one is a pest control technician it is a very difficult job; dealing with extreme weather temperatures and a variety of customers and their home and yard scenarios, so it is really important to get good people in those positions. We have been fortunate over the years to have wonderful technicians overseeing our care. Keep up the great work! read more

Last year I discovered that the employee of Burns did not spray my yard, but left a slip charging me as if he did. He never mentioned that he did not spray. When I called the company to let them know about it, they defended the employee's actions saying that he didn't know he could go into the back yard if I wasn't home. That's so funny because I had never been home when they came to spray. This time I was home and chose not to answer the door thinking he would just go ahead and spray. He not only didn't spray he made no mention on the bill that he didn't spray. Then I was told I would have to pay for the service I didn't get. When they say money back guarantee don't believe them. I told them to cancel my service. That was Oct. 2014. I had had seasonal service so come March 2015 I got a notice that Burns was coming out again. I called them to tell them that I had canceled my service last year. They said they would take care of it. Well they didn't, they came out anyway. I called them again and they said they would take care of it. Finally, I wrote an email to them. They apologized and then sent me another bill. Are you kidding me? What does it take to get rid of this company. I may have them arrested for trespassing next time. I have never dealt with either incompetence or devious business practices like this before. Beware, you may get their service and then never be able to get rid of them. Janet T read more

Called Burns at 3:00pm to see what could be done about a bee cluster I had on my property. I didn't expect them to say they would be out that day, but they did. They told me the price and then said they would be out between 5 and 5:30 that day. 5:30 came and went. We waited all night. No one showed up. I called the next morning to let them know no one showed up. I called them at 8:10. They put me on hold. After waiting another 3 minutes, I hung up to call back. I was tired of being put on hold. I'd waited long enough. I told the next customer service person I didn't want to be put on hold, I just wanted to say I no longer want the service. She apologized and said that's now how they conduct their service. Which made me chuckle, because I said, "How would I know?" After calling them, I called another bee removal company. I called at 8:15am and they were at my house "ASAP" and had the bees removed before 8:50. And they were cheaper and came with a 30 day guarantee for my entire property. That's how you do great service. read more

I've been using Burns for over six years and they always do a great job. When I need to reschedule a visit, I just call them and it is never a problem. I also want to thank Anthony, our regular tech, for his outstanding service and professionalism. Thanks, Burns!! read more

They consistently get billing wrong and the customer service reps are rude. The service was good at first but dwindled after using them for about 4 months. Don't get stuck in a contract with these people. There are a lot better pest control companies out there. read more