None of ever wants to be needing to make this call a, but as the old idiom goes, "in this world…read morenothing can be said to be certain, death and taxes" so sooner or later you or someone close to you will have to. If the decisions that we don't even want think about, get pushed off until mortality visits your home, we or a loved one will need to navigate a gauntlet of an opaque industry, fraught with pitfalls, when we are at our most vulnerable. The name is succinct and accurate but this does not mean they cut corners, or they are no frills or cheapen the process. What they bring is a personal service, with funeral service staff that are accessible, patient and will honestly answer all your questions without the subtle, but heavy-handed, pressure tactics so much of the industry is known for. They want to learn what you want not pushing options just because they give them the highest margins. 'Affordable' is one of only two Funeral Service companies in Greater Victoria which meet the high standards of the BC Memorial Society. If you are currently planning ahead, the 'Society' offers a low cost, one-time, membership which authorizes them to communicate all your wishes to the relevant parties from from the hospital through your memorial service and burial or cremation. This reasonable membership fee buys you peace-of-mind more than pays for itself by the discounts offered by Funeral Services they recommend. If you have not called the 'BC Memorial Society' already, check out their website at [ https://memorialsocietybc.org/about-us/ ] and call them, toll free at 1 (888) 816-5902.

In helping a friend to recieve a Death Certificate I came into contact with this incompetent…read moreorganization. Originally we ordered three copies. We called them three weeks later after not receiving the certificates and they said that they had not sent it yet, but would send it that day. A week later we had not received the certificate and called again. They said they had sent it three weeks prior, contridicting what they said before, but then also said they had then ready and would send it that day (which didnt make sense that itd be ready so quickly as before they said it took days to prepare.) They promised to send an additional one as well, which they never did. We needed the certificate asap and so finally arranged for a courier and was later told that they had moved offices and not updated their website. We ended up having to send a second courier. If I could give zero stars, I would.

I could not agree more with the previous reviewer. First time I have ever had to plan after life…read morearrangements and Nolan was very kind and professional. All our needs & questions were met and they even provided a folder with a checklist of other needs/duties to consider at this time. I am grateful to them.

Our experience with Garden Hill Funeral Home was relaxed, comfortable and professional with a home…read moretown feeling. We were treated like we mattered and my Dad mattered. All our questions were answered immediately and respectfully. We were able to have the style of service we wanted and Nathan was always available to help us with anything we needed to make it happen. At this difficult time, we needed this quality of service and the kindness we were given from the owners / staff which made all the difference. I wouldn't go anywhere else.

From my mother: Dear…read moreMark, My family and I wish to express our gratitude on the efficient way you and your family provided in the funeral arrangements for my husband, Laurence. Your professionalism and down to earth approach made a difficult time easier to bear. I was impressed by how you went out of your way to help navigate through the preparations to make sure things went smoothly and I felt a lot of care and sincerity. We are glad we chose you and I have no hesitation in recommending your services. Kind regards, Han, Lee, Lisa & Keen

My siblings and I can't begin to thank George, Mark and the wonderful staff at McKenzie Funeral…read moreServices enough. They were instrumental in helping us through two difficult losses (our father in 2013 and our mother in 2017) by gently guiding us through the steps required. Their genuine care and concern for our family, not to mention their knowledge and experience were appreciated beyond words. They came highly recommended to us and now we know why. For anyone dealing with loss, I would recommend McKenzie Funeral Services without hesitation.

Staff were very compassionate and were very prompt with clear communication of the process. No…read morepressure to purchase things we didn't want. I would recommend their services.

Outstanding, compassionate care. Communication was wonderful, the team did everything we asked and…read moremuch more. There was no heavy duty sales pressure (common in this industry), but rather respectful and helpful attention. Would highly recommend Tyrell, Alicia, and the whole group. A wonderful experience in a very trying time.

I would like to thank for Richmond Funeral Home's help in this most difficult time of my father's…read morepassing. Especially Yao Sen Yang has been a great help providing professional advise and detailed planning along side of our family before and during the funeral service. Mr. Yang, You did such a wonderful job. It took a lot of pressure off of us during this crazy time. Thanks again for your hard work! Wendy Che

My father-in-law passed away at the Richmond Hospital after battling cancer for almost 2 years on a…read morerecent Saturday. We contacted a few nearby funeral service providers. Among them, Richmond Funeral Home (RFH) managed to have the earliest appointment the next day. Erin met with us on Sunday morning. She is very experienced, professional and knowledgeable about the process, customs and documents. Given that 80% of RFH's customers are Asian, she is well-versed with Chinese traditions and standard document requirements into China (中国通). Erin patiently explained to us the process and showed us a display of caskets and urns that cater to different people's interests and price levels. We have a tight schedule. Erin managed to hold the funeral service on Tuesday afternoon, two days after our initial meeting. On Tuesday, RFH staff picked us up from our residence and took us to a RFH-owned and operated cremation site in South Surrey, where we had a final viewing and paid a final tribute to my father-in-law. Since we are taking the remains and urn to China, RFH provides end-to-end document service to have the original death certificate notarized and translated into Chinese (through Chinese consulate) for border entry into China. Their competency in funeral services and managing document flows for Chinese customers is unparalleled. We are very satisfied by the quality service and a high degree of professionalism in this area which we are not familiar with. In sum, we highly recommend Richmond Funeral Home because of their devoted, highly competent and professional staff, efficient operations and logistics, and most importantly, their expertise in managing document flows and value-added services for Chinese and foreign customers (we are from the US).

I am from California had a parent in law member who lived out in Canada and the funeral Amherst…read moreallowed this to be a smooth and easy process during a very difficult time, especially being in a different location and not being there physically. Their delicate understanding and helpfulness was greatly appreciated. All the glory to God. Thank you to Christian, Scott and jatin.

Efficient service, empathetic people. They know what you're going through, and are attentive and…read moreunderstanding. Note that the actual cremation is in Blaine, Washington. But for an extra fee, they will use a local crematorium. Pricing is fair and comparable to other providers. Timely service. Took about 10 days from when I completed the paperwork, to receiving the ashes.

Thank you Melissa Matthews Funeral Director for taking the…read moretime to make sure my oldest and dearest friend's flowers were delivered. It was a beautiful service for my loving friend who left too soon. I appreciate you going out of the way and emailing me pictures.

Just attended a funeral there for my husband's grandma. The staff are really nice and professional…read more When we go there, everything was set up. The chapel is quiet and feels tranquil. The staff gave my 3 year old a bear. That part was pretty funny... he didn't want one at first and after the mass.. another staff approached and tried to give him a bear. At the burial sight, a canopy and chairs were set up. After the farewell, they closed up the burial site, added the grass back on and moved the flowers. The whole process was seamless Apparently, grandma already had her burial plan all set up so the funeral home followed it to the dot.

This is where my dad is buried. It's a nice cemetery, it's pretty well maintained and never too…read morecrowded unless it's a holiday.