None of ever wants to be needing to make this call a, but as the old idiom goes, "in this world…read morenothing can be said to be certain, death and taxes" so sooner or later you or someone close to you will have to. If the decisions that we don't even want think about, get pushed off until mortality visits your home, we or a loved one will need to navigate a gauntlet of an opaque industry, fraught with pitfalls, when we are at our most vulnerable. The name is succinct and accurate but this does not mean they cut corners, or they are no frills or cheapen the process. What they bring is a personal service, with funeral service staff that are accessible, patient and will honestly answer all your questions without the subtle, but heavy-handed, pressure tactics so much of the industry is known for. They want to learn what you want not pushing options just because they give them the highest margins. 'Affordable' is one of only two Funeral Service companies in Greater Victoria which meet the high standards of the BC Memorial Society. If you are currently planning ahead, the 'Society' offers a low cost, one-time, membership which authorizes them to communicate all your wishes to the relevant parties from from the hospital through your memorial service and burial or cremation. This reasonable membership fee buys you peace-of-mind more than pays for itself by the discounts offered by Funeral Services they recommend. If you have not called the 'BC Memorial Society' already, check out their website at [ https://memorialsocietybc.org/about-us/ ] and call them, toll free at 1 (888) 816-5902.

In helping a friend to recieve a Death Certificate I came into contact with this incompetent…read moreorganization. Originally we ordered three copies. We called them three weeks later after not receiving the certificates and they said that they had not sent it yet, but would send it that day. A week later we had not received the certificate and called again. They said they had sent it three weeks prior, contridicting what they said before, but then also said they had then ready and would send it that day (which didnt make sense that itd be ready so quickly as before they said it took days to prepare.) They promised to send an additional one as well, which they never did. We needed the certificate asap and so finally arranged for a courier and was later told that they had moved offices and not updated their website. We ended up having to send a second courier. If I could give zero stars, I would.

Just attended a funeral there for my husband's grandma. The staff are really nice and professional…read more When we go there, everything was set up. The chapel is quiet and feels tranquil. The staff gave my 3 year old a bear. That part was pretty funny... he didn't want one at first and after the mass.. another staff approached and tried to give him a bear. At the burial sight, a canopy and chairs were set up. After the farewell, they closed up the burial site, added the grass back on and moved the flowers. The whole process was seamless Apparently, grandma already had her burial plan all set up so the funeral home followed it to the dot.

This is where my dad is buried. It's a nice cemetery, it's pretty well maintained and never too…read morecrowded unless it's a holiday.

I have given this business 5 stars as, from start to finish, the staff was very helpful,…read morecompassionate, and Carring. I will see them again when its my turn to move on...LR Neale

what a simple,easy process. No salesman trying to upsell you on anything. The ladies that helped us…read morethrough the initial call were wonderfull. They even make it easy to pre plan for the future. I'll be using them again. Thank you for the kindness you showed.

Thank you Melissa Matthews Funeral Director for taking the…read moretime to make sure my oldest and dearest friend's flowers were delivered. It was a beautiful service for my loving friend who left too soon. I appreciate you going out of the way and emailing me pictures.

Deb and Kerry are beyond helpful. They definitely know how to take care of families in a caring and…read morerespectful way. They gave us all the details about what they do and answered ALL our many questions with attention to detail. They also guided and advised us of our next steps. They are genuinely nice people and I would advise residents and non to make their arrangements here. The cemetery is smaller than most but the scenery is very pretty and has many trees. To me, the cemetery grounds was more like a park rather than your typical cemetery - very peaceful. FYI: you must be a Coquitlam resident of 3 years in order to get the resident discount. Our family had a good experience here as much one can have during this very sad time. Both Deb and Kerry mad a very difficult situation much easier.

Sad occasions brought us to this wonderful store!…read more With the passing of a few of our elderly family members in the past few months, we had learnt a lot about how to face the life stages towards the end of our stay on this earth. Our Funderal Advisor recommended us to contact Permel Engraving to get some ideas about creating a Plaque for our loved ones to be placed in their Niche. Robin, the Designer/Technician at Permel is extremely helpful and friendly. He patiently explained to us about different materials, designs, and they way it will look etc. His professionalism towards the whole process, made us feel at ease at this difficult time. No only did they do a good job of the final product, they even accomplished the task in a shorter time then they had previously promised!! Thank you Robin and your team for such a great service! Also, with a lot of human touch!

I called this afternoon with a crazy request and Craig was incredibly helpful! Thank you!!!read more

Ms. Kristen Wesley, the Funeral Director, is a great lady with the kindest heart. She managed the…read moreterrible situation I was in all alone by myself, heart broken, and confused, with the best care and companionship. She even called me after a week to make sure I was feeling better. I believe in angels Kristen and you are one of them, thank you for all your sympathy, hard work and excellent management. God bless you.

We were very pleased with the service we received from everyone we met especially Anna Witek…read more I felt welcomed, listened to and well taken care of during the whole process. Thank you for your exceptional service.

Had the technician Mark at our home to inspect a freezer issue with our Liebherr refrigerator…read more Mark provided multiple potential issues that could be the fault and provided options prior to proceeding with the repair, all of which were sensitive to the potential costs involved. As it happens, Mark was able to make the repair quickly and for the least amount of cost. I could not have anticipated a better experience and I'm very grateful that there remains real professionalism in the world today. It's hard to find. Thank you Totem and more specifically, thank you Mark!

Worst experience with repair services in my life. Plastic button broke off on our gorenje machine,…read moreservice person came out, charged me $166.95 to tell me they can order part for 9 euro and install it for another $100 if the button does not fix it, there will be extra charge for the board and labour still. All other repair services at least will give you service fee towards the parts and labour, this company will not. DO NOT RECOMMEND. EDIT: To insert the plastic button to the control panel will cost you the following if you decide to go ahead with the services. Save yourself $$$$ and do it yourself or call someone more reasonable. REPLY FROM THE TOTEM APPLIANCE - "The total flat-rate repair for this issue would be $259.00 plus applicable taxes."