Came to this location to have a new alternator installed in my…read more Toyota 4 Runner. They installed a rebuilt alternator without my permission and then charged me for a new one. I called them out on the dishonest way they handled the transaction and demanded a partial refund. The manager admitted that's the way they do business but did agree to refund a portion of the bill. They also tried to charge me $49 for "shop supplies" without disclosing that ridiculous amount to me before authorizing the work. We had a discussion about that also and agreed that $10 was more realistic. They have an interesting business model.

10/10 service! Ricky was incredibly diligent in diagnosing the issue with my steering wheel. They…read morequickly ordered the necessary part and had everything fixed within a week. The service was fast, reliable, and everyone was very friendly. Highly recommend!

Took my daughters car to the location Milcreek in SLC. Talked with Juan Lopez and also another man…read morewho did the car work (didn't get his name) Both were so kind and got right to the root of the problem. They were very kind in explaining exactly what the issue was and even printed out pages to show the problem. I would 100% recommend this garage. They were beyond fair and I felt very comfortable there. They only charge you if they can fix it and that is GOOD business in my book.

DO NOT TRUST THIS SHOP…read more They said they did an alignment on my car before determining that I need struts. They should have known (as all mechanics know) that you need an alignment AFTER struts. So, they wasted $160 and a full day without a car. Then, I got home and realized the alignment statistics show the exact same measurements BEFORE the alignment as AFTER the alignment. So - they didn't even do an alignment and still charged me. When I reported the first issue to them, they finally admitted their mistake and said they would REFUND my money..... well, they didn't do that either. THIS SHOP WILL MISLEAD, STEAL AND DO WORK YOU DON'T NEED. DO NOT TRUST THIS SHOP.

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

UPDATE: I originally left a review regarding our experience,…read moreand the company responded by denying responsibility and providing explanations that do not match the evidence we have. Apparently this is typical behavior though, for them. Our vehicle was brand new. After service, the vehicle developed issues that did not exist beforehand. It was also returned with scratches and damage that were not present when it was dropped off. What is most frustrating is that I specifically requested footage of the vehicle while it was in their possession, including footage of the work being performed. To date, that footage has not been provided. Instead, we have received explanations * that were CHAT GPT generated* that do not address the evidence and concerns we raised. When we took the car back, I have video footage of women coming out and taking pictures of the entire car after I asked for video footage to be preserved as a way for them to cover up their tracks. Since posting my original review, I have reviewed other customer experiences and noticed a concerning pattern. In our case, we have a recorded phone call in which a man acknowledged the damage and discussed repairing it. ( For clarity, the recorded call was not a hidden conversation. The company rep was standing outside speaking with my man while he was actively on the phone with me. My man called me to discuss when I would be able to pick up the vehicle. Rather than ending the call, I remained on the line and began recording. The man was fully aware that my significant other was engaged in a phone conversation and continued speaking about the vehicle and the damage while the call was ongoing. He full on, took responsibility And he said that he was going to fix the car. ) As a result, the statements made during that conversation were captured on the recording, including acknowledgments regarding the damage and discussions about repairing it.) We also have photographs, video footage, and witness statements regarding concerns we observed at the business. Additionally, I retained a private investigator to observe the business and document conditions independently. The issue for us is not just the damage itself. Mistakes happen. It is the refusal to take responsibility publicly after the fact while simultaneously failing to provide the footage that was requested. They fixed the scratch after getting grilled. That is the issue. according to other statements and reviews... they do alot worse then how they treated us. Our vehicle entered the shop without these issues and left with them. That is the simple reality of what occurred. I want to spread the word because unless you know what you're talking about, they will treat you very poorly. And try to cheat you out of things, they also, it will give back your car....Worse than when it went in. At this point, we are preserving all evidence and documentation related to this matter. If they choose to bite back with another lie.... i'll see you in court. Its my job. Im happy to bite back legally as I already am prepared and prepped. And i'm coming with videos and photographs and recorded conversations, customer reviews and other customer witness statements ( people that I don't even know) The evidence speaks for itself. They probably have a lot of people( their friends) who will back them up The bad reviews and what happened to these different people speaks much louder because it's a pattern of behavior. These people I didn't even know and they had similar.If not exact situations, just different car parts Anyone considering this business should carefully review all available customer feedback and make an informed decision for themselves. We stand by our experience and the evidence we have collected. We have documentation, recordings, witnesses, photographs, and video evidence supporting our concerns.

I came here for the first time today to get my AC looked at along with an oil change. I was really…read moreimpressed with my visit. Transparent staff, clean lobby and great service!!! Extremely fair pricing for my Subaru. This will be my go to place.

Yet another excellent experience with Jones Car Care. Ive taken each of my vehicles there for many…read moreyears. Smart and thorough, great service. I recommend them often. I won't go anyplace else!

Keith, John, and Harold are tire experts. They also perform service on all makes. I would not go…read moreanywhere else in Salt Lake City has their expertise is first-rate

Bob is an amazing car doctor! They call him 2 knob Bob since she has been a mechanic for 40…read moreyears. If the car has 2 knobs on the radio Bob will know what to do w it! I have brought him things that he wasn't familiar with and that man does his homework and the next day ur car is fixed. I brought him a 1983 rv overheating supposedly. Bob work diligently for three days to find out overheating wasn't the problem at all. It was the fuel pump. Long story short he came up with a affordable solution for me and made me promise to stick with E450 on my next rv purchase! Ha ha. So i did! He is so very talented and great work ethic! Highly recommend him! Keith is great too! He always find time to get me in when I need. He also went above and beyond to help me with a tire return to the manufacture. A tire blew and mangled my rv exhaust and he paved the road to get compensation. Without him I would not have know that I could do that. Thank you Keith!

No BS, Honest, helpful, and fast. Giving 5 stars because I cannot give them 6. Repaired my brakes,…read moremade sure I understood the work, and were an absolute pleasure to work with.

Fixed the failed solenoid in the CVT of my Subaru and replaced the leaking o-rings/ recharged my…read moreair conditioning system for $700 less than the Mark Miller estimate. Great communication. Very knowledgeable. Nice guys.

they have no idea what they're doing if it's an modified vehicle…read more A little backstory, my truck blew last year around july. i'm heavily knowledgeable when it comes to anything mechanical. i rebuilt the truck from the ground up, with modified high horsepower parts. It hasn't ran at all since then, obviously because i've been rebuilding it. tried starting it, and it was throwing electrical codes, and it's a crank no start. at this point im just looking for a second opinion. so we towed my truck to this place to get it looked at, ONLY needed the electrical stuff checked. before the truck got there, i called them, expecting them to ask a few questions atleast, but all they asked was the model of the truck and what was wrong. day or so goes by, i call for an update and they say they would've rejected me if they knew what was done to the truck, (but they didn't ask any questions??) and that they had no idea what they're looking at. the owner was a nice guy, good attitude, but the mechanic who was looking at my truck? terrible attitude. questioning me, and testing my knowledge on MY OWN TRUCK. considering i took the entire motor apart and put it back together with my own bare hands, im pretty sure i know what im talking about. moral of the story, if you have a modified vehicle or anything aftermarket at that, do not go here.

I came into the garage. I put a sensor into my GTI. Had them try to figure out what was wrong with…read moreit. All they did is reset the computer and charge me $200 they did nothing to fix it. Bad review.

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend