I was struggling to figure out how to finish a project in the plumbing aisle for at least 20 minutes. I wish I got the man's name who helped me, but he was able to point me in the right direction and identify what I needed. I always come here for any hardware needs while I'm in the area and he's always the one who writes up my order. He's always very friendly and helpful. read more

I bought two full sized pine trees which were definitely wilted but figured I could bring them back with some TLC. The cashier told me I could always return them if not. A week later, they continued to look worse and I decided to bring them back. They were extremely rude and the manager Jesse refused to return or exchange them despite it not mentioning live goods ANYWHERE on their entire return policy. He agreed that it should be on the policy, "but it's just not." They lost me as a customer, and considering that they are within 2 miles of a Lowrs and a Home Depot, I'm sure their days are numbered. read more

Busy Beaver has what I need when I need it. what else can you ask for in a good hardware store. prices are good too especially if you watch the sales read more

I am referring to the Busy Beaver store at the Castle Shannon location in Pittsburgh , Pa . I started the process of wanting to purchase two new windows for my home on Sept. 3 , 2023 . I made the initial payment for measurement , which was completed successfully . Since then , one thing after another has gone wrong from their mistakes and incompetence . It has been 4 1/2 months and the job is still not completed . The experience of dealing with Busy Beaver is completely unsatisfactory . I plan to never do business with them again . read more

Been going for years, the Customer Service at that Store is above and beyond any Big Box Stores. Damian the Manager and his whole Staff are Great, will not shop anywhere else. Thank you, for all you years of Excellent Prices and Excellent Customer Service. read more

Well, it's still here, the relatively close Lowe's has yet successfully torpedo Busy Beaver's ship. On our way to Lowe's with Kay's father to purchase some toilet parts just days after a crisis involving our water heater (crisis after crisis...do yinz see why I relate to superheroes?), I spotted Busy Beaver's sign on Library Road and decided to shorten our trip by helping out a David rather than a Goliath. So thanks for having what I needed at a fair price and for sticking around. read more

Who remembers when this place was the roller rink? I think it was called Spinning Wheels and I grew up going to birthday parties and school outings in this place. Alas, now it is a hardware store, but a decent one as that. I get my plants here every spring and they have the lowest prices around early in the season - 89 cents for a pack of annuals. You'd pay twice as much at Home Depot or Lowe's or wait till mid-June for that price. They have lots of stuff here, so its worth checking out if you're doing some projects around the house. Big or small, you'll probably find what you need here. Also, local nonprofits and community groups are often here on weekends fundraisers with car washes and sometimes cookouts. Nice to see local businesses offer opportunities like this and get a car wash that costs more than the plants. : ) read more

My companion and I were shocked to see the parking lot so full. Aside from the usual crowd, the Eagle Scouts were having a car wash fundraiser in the parking lot. I'm a great supporter of local businesses having fundraisers. However, holding a car wash on the day before Mothers Day in a garden shop's postage stamp-size parking lot? Colossolly bad idea. Nice selection of healthy annuals. Found the usual petunias, begonias, etc., but also some lesser known annuals, like lobelia. Filled my cart and wound my way through cluttered store to checkout. Stopped dead in my tracks. Ridiculously long line (at least 15-20 people). ONE cashier. VERY slow, chatty cashier. Apparently, the Beaver wasn't the only busy one. I abandoned my cart and left. The cashier should've called someone for help. Where was the manager? He/she should've been ringing purchases. Didn't the manager think to schedule extra people for this weekend? Or, tell the Scouts they needed to pick a different date for their fundraiser? (They were also selling hot dogs and drinks, too.) I've been in retail, both as a sales associate, and as a manager. Boy, would that store be run a whole lot differently under my guidance. Bottom line: CUSTOMERS, go to Walmart (on Rte. 88), like I did. Great selection of healthy plants, without the clutter and long lines. Really nice cashier, too. MANAGEMENT: Wow. Where to begin? Scheduling. Store layout/merchandising. Employee training (i.e. CALL FOR HELP). Make certain, key dates aren't available for fundraisers. Oh, and take your team on a field trip to Walmart. See the difference? I did! read more

I had a problem with assembling my Taro trimer I bought yesterday, so I brought it back to the store tiday for help. I said I need a mans help. A tiny lady, Debbie said there is no man needed. She was absolutely right. She assemled it perfectly for me. Thank you Debbie. You are so wonderful !!! read more

This Busy Beaver absolutely deserves five stars even more. I went in with a specific list of things the staff there went above and beyond to help me. They were kind, knowledgeable, and even fun. I will absolutely recommend this Busy Beaver to any of my friends and family looking to do home-improvement. I've never been treated better at any other hardware establishment. read more

Busy Beaver needs to get a better act. The websites menus don't work and they post no prices and show only parts of their inventory. They seem to be comfortable just being number three or four or five or closed. I can't see how they will last with just local people dropping in to check what they have and how much it costs. read more

Excellent Store. Neat and clean. Good selection. Always very helpful asscociates. Yes it was Spinning wheels roller skating rink originally. It was very nice and I was sorry to see it go. Young people need active recreation and it was very good for that. read more

I went to this store in the early afternoon to price lumber. I had already new the prices from the local box stores. I was in the store and could not find the prices for the wood. A worker pointed to a big chalkboard with all the lumber prices. It was a little lower than the other stores. I asked the cashier if they offered a veterans discount. She said they did offer 10% on any regular priced item. I asked does that include the 2x4x8 listed on on the chalkboard and she indicated it did. I was starting to load a cart with wood and a guy climbs up on a ladder and erases the price for the item In put the new significantly higher price. I asked the worker about this and he stated "She was supposed to change it earlier but couldn't reach it". I find it hard to believe that it was just a coincidence they changed the price of the particular item I asked for. I had a poor experience in this store awhile back and decided to give it another chance. The staff were nice enough, but it seems as though they have some poor business practices from my perspective. read more