A month ago I realized my license had expired. I dreaded going to the drivers license office…read morebecause of the hassle. Long lines. Waiting. Waiting. I didn't find any of that on my trip. They have redone the building since Covid and it's brighter, more user friendly and less waiting! There is a front desk and a person directs you to where you need to go. They have big monitors so you can see your number and wait time on the screen. Very fancy! The examiner was very nice and cordial. It was a quick, easy process and even enjoyable. Next time I won't be so reluctant to get my license renewed. There is plenty of parking and the building is easily accessible. There was also plenty of seating in the waiting area.

Horrible! First -- the place hours give you the impression they are open trough the lunch hours,…read morebut it went down to just 1-2 stations open. Why don't they just close from noon to 1pm for the lunch break? But that was not the biggest frustration! I spent over 1.5 hrs waiting, because nobody told me they had a power outage in the morning and were backed up with processing. If I knew that -- I would have left and come other day. I was just one number up from the last number called relatively shortly after I arrived for "R" - but suddenly they started to call numbers for a letter "K" at the front and I had no idea why.

I came here on a Saturday for work to get 11 copies of our drivers' motor vehicle records that we…read morehave to pull at the beginning of every year. After I had sat here for over an hour, my name was called. The lady starts to enter it and then she goes over to talk to another gal Who I could see from across the desk had a scowl and a crappy attitude and said I would have to come back next week. It's not that hard to enter 11 drivers license numbers and print them out. The Belton license office can have it done in less than 15 minutes, but I guess the crew here is incompetent. I came here to get my tags and registration I paid for online so I thought I'd kill two birds with one stone. Don't come to this office if you don't have to. The ladies at the Belton MO DMV office are much nicer and proficient.

If I could give this place no stars I would. There is one lady doing nothing when there is a line…read moreout the door, one lady actually walked out for a break when there was a line. Don't get me wrong I know we need breaks but when there is only 2 of you, you can wait till the line is a little less. The drivers license lady is just sitting in her chair doing only god knows what. They really need someone to come in and take control. The process they have as people come in is also a joke. They have people that have forgot paperwork and go home and come back hours later that just jump in line ahead of people. They need something done with this place.

had to go to the license office because after doing everything online the people responible for…read moresending the tags to me sent them to a wrong address. With this in mind we went to the Lee's Summit License office on in pine tree plaza prepared for 2 hrs of agravation. What a wonderful pleasant supprise checkin and immediatly Heather called us over even though the place was packed, and took care of the issue in 15 minutes along with a smile. this was so confusing as we in our past lives at license office in other locations fought long lines and very rude people. Our hat is off to the Lees Summit License office and a special thanks to Heather. Ken and June Crawford Fountains of Raintree

I could not get my plates renewed online, but in 10 minutes at the Lee's Summit DMV with Dawn I had…read moremy new tags and was out the door. Best of the best at DMV. Dawn, you were great!

Well, I wanna talk about how efficient and good the self-service options have evolved in the state…read moreof Kansas. From several years, I've been receiving my registration papers home where I can renew it from the app, but since two years, I haven't been receiving it. I happen to go to this DMV and stood up in the line. My turn was an hour later, however the lady or the host was in front of the desk. Happy to check with me on the reason of my arrival. I explained her my problem and immediately she took me to a specific kiosk where I can just type in my vehicle number and get a registration done in two minutes this is an extremely good service where people are concentrate of your time and help you get your work done during the business hours because you're also working at the same time and probably took a lunch break or whatever..

Great experience. We needed to get a car title updated quickly with a TOD. The wait in line feature…read moreis very helpful. For those who freak out about showing up through the waitlist bs without an appt, it's easy. You will take a seat inside and be called by the last 4 digits of your phone number. From there you take care of business, easy peasy. Texas DMVs could learn a lesson or two!!

Going to the DMV is like being loaded up with homework before the weekend. You know you need to do…read moreit, but you'll spend every waking minute avoiding it until it's all of a sudden Sunday night and you're forced into it. Luckily, the Grandview DMV is like having your parents step in and help you through it. I've had less than ideal experiences here, specifically when I had to move from Kansas to Missouri. The amount of oddly specific documentation I needed was on par for Pentagon clearance, and the staff member seemed to take some joy in the fact that I was one doc shy of approval. However if you're on top of it, it's not so bad. They do it all here, from registrations, property taxes, licensing, and whatever other beige tasks stand before you. The past few times, it's been licensing and I'm here to offer some pro-tips to make it easy for anyone who comes across this: - PAY ANNUAL REGISTRATION ONLINE: First off, if you're a MO resident, you get those annual car registration bills in the mail. Bite the bullet and pay for 2 years, online, the minute you get it. This will save you a trip from even having to come here. -GET IN LINE BEFORE: No matter what you're knocking out, take a look at their website (https://www.grandview.org/government/city-departments/finance/state-licensing-office) and/or download QLess. Both offer the ability to add yourself to the line digitally without leaving the house, saving hours. -REAL ID: Missouri is requiring Real ID in 2023 for flying (or use of a passport) so if you're renewing your driver's license, definitely come prepared to get this so you're not having to go back. I showed a birth certificate (ordered mine through a company called Vital Chek and it only took a week to arrive), govt check, social security card, two pieces of mail, and a current driver's license. There are other things that will work, like a non-expired passport, etc. but triple check their website before you leave the house so it's not a wasted day. -COVID: As of writing this, Covid is still a (big) thing, but they're open like normal. The area is large*, there's a temp check on the way in (no one was using it, however), and masks are required throughout. *Large until you get to the driver's license station, where everyone was crammed in like sardines. -NEW MO RESIDENTS: If you're a new MO resident, you need to do car registration THEN licensing, in order. Add yourself to the licensing queue while you're handling the first task so you don't spend the full day there. -WHEN TO GO: Common wisdom is middle of the week, middle of the month. Deadlines are often monthly, so they get more packed at the end of the month especially, or after holidays. I failed to add myself to the list, and it took four hours to get my license renewal, but had I known, it would've been easy-peasy. The plus side to all of this is their text communications and ability to track your spot in line via the app. I ended up working from my car and listening to podcasts, so it wasn't all bad. You could even go home and come back, no need to sit around all day if the waits are long. All in all, the ample parking, friendly-ish staff (most of the time), good signage throughout so it's clear where to go, and surprisingly easy jaunt to get there (less than 20 minutes from the Plaza) make this one head and shoulders better than downtown KC or others in more dense, urban areas.

I would avoid this location! Very poor customer service. I had everything I needed, I was able to…read morerenew my tags, however, the lady in 5 still had a very bad attitude. She clearly shouldn't be working in customer service. The old lady manager was also no help at all.

Fast, bright and efficient!!! In and out in under 20…read moreminutes! You're greeted upon arrival for check in by an actual person. They call your last 4 digits of phone number and off you go to get your business done!

The employees are rude and unprofessional. The managers reinforce this behavior and are even worse…read morethen the employees. They screwed up my title and did not care!!!!!

You know, for a DMV this place really isn't so bad. Hear me out!…read more We recently purchased a new vehicle and needed to get our tags transferred. Like most people I'd been avoiding it and putting it off as long as possible. When the time came I visited their website and realized that I could have just made an appointment, but there wasn't anything available now before our temporary tags expired so I just set an alarm to go first thing the next day. When I woke up I realized I had so much more to do that day than I thought and checked their website again for appointments, much to my luck they had a spot for that afternoon open up and I booked it! I arrived right on time later that day, checked in via my phone, and was seen within 10 minutes. The appointment took probably five minutes in total and I was out the door. The big learning here was that it pays to make an appointment and I LOVE that you can do that these days. Another pro tip: bring cash or a checkbook with you as they do charge a processing fee on all credit cards.

It's only right to write a review during the wait! Johnson county is hip to the age of technology…read morewhere they do not allow physical "walk-ins" anymore. I found out yesterday that we have to "get in line" online first! I definitely think this may cut down on physical wait time in the office and allows us to pull up and get help faster. Was it inconvenient? Yes! Was it more efficient? Absolutely! I got here at 10:15, checked in at the podium and my number was called at 10:20. Now the actual process took around 30 minutes, but that's because I decided to be a big girl and get a personalized plate! Shoutout to Kansas for coming up with some cool looking plates, I love the "to the stars" quote and the sunset theme. I've been to 33 states and we definitely have the best sunset so it's spot on representation. Terra was so helpful and thoroughly explained the plate fees because I was set one the new distinctive black plates that are available to the citizens and although it's for a great cause I'm not trying to pay an extra $50 fee every year just to have it. So after talking through it I chose the purple sunset plate and the personalization was included in the one time fee to upgrade. If you see me cruising with my new plate this summer beep 3x so I know you're from Yelp

I went to 8 different places attempting to get my Jeep licensed with a salvage title from WA…read more.. nobody really knew how to get it done. These guys were quick and easy to work with and got the job done at a reasonable cost.

This was the best DMV I have ever been too. There are 2 absolutely lovely ladies who helped me. If…read moreyou need to get your plates renewed or anything in the area of vehicle registration, go here! You will be in and out much quicker than going to a traditional DMV office. And you will leave with a smile!

The whole process was actually easy for once at DMV. No long wait time and they were friendly.read more

I had an appointment for 8:30 and I am currently still here, the rude bitch at the front, the slow…read morewait time. It's been 2 hours, what's the point of online if you're letting legitimate walking go before. Seriously bureaucracy at its finest, some sloppy white dude who legitimately has spent more time with an empty desk than anything.

Thursday 12/11/25 again had to go to the DMV to NOW renew my actual drivers license…read more A lady named "Lisa" was extremely helpful with everything. I'm a bit handicapped & Lisa was very helpful & went above & beyond what was expected. Thank you very much for it being a pleasant experience again Lee's Summit DMV! Happy to give u a great review Lisa! Julie R.

Disorganized entry. Need overhead sign directly above the check-in desk to identify it. Instead,…read morecheck-in clerk wildly waves her hand to direct customers to her desk. Theoretically, once you are "checked-in", the clerks are supposed to process people in order of their arrival. NOT SO! People were taken ahead of me. When I questioned the check-in clerk why this happened, she could offer no explanation why this occurred. The "new management" of this DMV office is grossly inadequate. I shall be going to another DMV office in the future.