I want to recognize Areli at the SEV Laser Los Gatos location for her exceptional customer service…read more My original appointment at the Sunnyvale location had to be canceled due to short staffing. I was told it would be rescheduled for the same day, July 18, and I even received a text confirmation. However, when my partner and I arrived at the Los Gatos location, we found out that our appointments had accidentally been booked for August 18 instead of July 18. As someone with a very busy schedule, I was understandably frustrated because I wasn't able to come back another day. I explained the situation to the front desk associate, but there wasn't much she could do. I left feeling disappointed. What happened next completely changed my experience. Areli came outside after us, sincerely apologized for everything that had happened including the issues with the Sunnyvale location and genuinely took ownership of trying to make things right. She was compassionate, understanding, and never made me feel like I was just another customer. With the help of her manager, she was able to accommodate both me and my partner that same day. Thank you, Areli, for going above and beyond. Your kindness, professionalism, and genuine care completely turned a frustrating situation into a positive experience. SEV Laser is lucky to have someone like you on their team! Bahar was nice as well.

So far so good. I recently decided to invest in laser hair removal after thinking about it for a…read morelong time. I had some issues with my original appointment. They send you a form to fill out and one of the medications I am on was flagged, so I had to get doctor approval. I totally understand that, but I had submitted the form almost a week before my appointment, and they didn't tell me it required doctor approval until the day before my appointment. I had to make a doctor appointment to get them to approve it, which made me miss my original appointment. It ended up being fine and I rescheduled, but it was frustrating that I only had one day notice about all of this. On to the actual appointment... it was a great experience. Much quicker and much less pain than I had anticipated. I was in and out within 10-15 mins. The space itself is inviting and clean, and the ladies at the front desk are so sweet!!! I'll be back to update my review once the full process is complete!:)

Customer service is always amazing here. They're always very welcoming & accommodating. I recently…read morescheduled my other appointment in Santana Row & I can definitely say I would not go back to that location & I rather stick with this location in Los Gatos

What a complete and utter disappointment-- some places leave no choice but to escalate to the…read morepublic and share our experience! Whoever that dark-haired woman working the front desk at the Los Gatos LaserAway on June 27, 2026 around 2:00 PM is -- is your IQ just taking a personal day? (And yes, the less aggressively filtered one, for the record.) I popped in for a quick 5-10 minute treatment. She checked me in, the nurse did the treatment and couldn't assist with a question I had (she directed me ask the receptionist), and then I walked back to an empty front desk with a simple question. I stood there like for over two whole minutes while she and her coworker giggled in the back like it was happy hour. Finally the front desk woman decided to come back & graces me with, "Are you checking in?" Dude I just finished my treatment and you checked me in 5 minutes ago. I've been standing there radiating patience. The lack of basic awareness was concerning, but the rigid, snobby, "I cannot and will not help you" attitude after I asked my question? Chef's kiss of terrible service. Especially from someone whose entire job is customer-facing and it was NOT busy during this time. In fact, she didn't even ask details about what my request actually entailed and the energy was a hard "no" to my question from the jump. She further went on to say that her manager will say the same thing. How wonderfully presumptuous and weird it is to casually speak in someone else's name without their consent or knowledge. Truly top-notch customer service right there. LOL Side note: I've previously inquired about my request over the phone and they said "they might be able to accommodate. Just talk to a nurse when you are in next". As aforementioned, I asked the nurse and she directed me to the front desk. The front desk said "NOPE". So the whole runaround and "too many cooks in the kitchen" vibes are disheartening, unorganized, and unprofessional. At the end of the day, this is MY hard earned money I am paying with and it is absurd how they treated me. Which leads me to the real kicker: I've dropped 10's of thousands upon thousands at this overpriced zap factory, and my tiny request would've literally saved them time and money. But apparently common sense and basic courtesy aren't included with the obscenely priced purchases. The entire experience at the end left me feeling like a nuisance and absolutely terrible, after what should have been a nice little self-care moment after a long work week. Save your $$$ and your skin. There are way kinder, more competent places out there. LaserAway is giving extremely 'expensive' disappointment with their stringent and uncompromising attitude and rules. Are we suddenly in the 1800's where the rules are so black and white...I mean it's 2026...work on your courtesy and flexibility to your 'loyal' and long-term customers and perhaps try to see the bigger picture from a corporate standpoint of how that could lead to future business instead of being recklessly stiff. In summary, hard pass on any future purchases once I complete the rest of my overly priced and already purchased treatments...at a different location (can go w/o saying)!

I had my first ever hydro facial here today with Carolina. The office is very nice and clean, and…read moredecorated really beautifully. Everyone who works there is super friendly and helpful. I really enjoyed my experience there and am looking forward to coming back to get more things done to help my skin be the best it can be.

Great way to celebrate me Shiva is : Amazing! Professional!! Gentle! This girl knows her stuff and…read moreputs her heart into it! I'm 70 going on 50, what a transformation. I checked the reviews. I went through AI did my research for more than a year, I'm so glad I did this! It is better than I expected and all in all a great experience. I was scared and terrified to do fillers sculpture Botox because of all the bad publicity. Don't let fear govern your life make the today and age gracefully. God bless all the people great service. :)

I'm so lucky to have met Amanda, but also Samantha and the amazing ladies at the front desk…read more Amanda was caring and wanted the best for me. Her expertise in skin care and laser treatment proves that Kalia is #1 and Dr. Gin's dermatology is #1 thank you!

I've been a patient at Kalia Dermatology for over 15 years and always appreciate the care and…read moreprofessionalism that Dr. Gin, Camille and the whole staff provide. They make every appointment run smoothly and pay close attention to my concerns. They have helped me deal with numerous skin issues over the years and I know I can always trust them.

I've had a wonderful experience with Julie and Kim. They did a superb job, were so thorough and…read morepaid attention to little details. They stopped to check whether I liked the shape, color, to check that I was comfortable and even offered me a drink when I sat down. I will definitely be back.

Super clean nail salon with lots of color options. Just be careful when picking your service and…read moredesign because everything can add up quickly.

Very kind and professional. My daughters and I love this place. We've come many times and get great…read moreresults.

Such a waste of valuable time! As other reviewers say, do not rely on the online appointment. I…read moremade an appointment and came by only to find this location closed!!! To the business owner: If you cannot handle online appointments, don't waste people's time! So so disappointing!!

Needed a last minute eyebrow wax for an event and have been on the look out for a go-to spot after…read morea couple of negative experiences at other South Bay spots. Luckily, I was able to get a same day appointment time with a waxer, Anna, who provided amazing service and brows! Quick, painless, and amazing results! I even got complemented on my eyebrows at my event, which was the first time I experienced that. The price point is a little higher than other spots I've tried. I don't get my eyebrows done that often, mostly for events and shaping a couple times a year. So for the service and results it was totally worth it and I will be back!

Mariah - so far has been great. Would go to her anywhere she lands. This place is OKAY. Parking…read moreis not easy. And I'm unsure about the overall business model. Either way. I found Mariah, so I will stick with her.

When I first showed up at Nails 4 You my nails were so thin from other salons ( in Los Gatos)…read moreimproper over sanding and treatment. Other places I will never go back to made them so thick they felt unnatural. Not at Nails 4 you! I've been seeing Lana exclusively for over a year and a half now, and I'd never trust my hands and feet to anyone but Nails 4 You ever again. I continually receive compliments on my nails. They last over two weeks. I absolutely love the hombre. Also the classic French almond shape. My nails even became healthy again in their care. Lana always fits me in, connects with me, makes me feel like the best version of myself. Two beautiful thumbs up and all the stars to this hidden gem in Los Gatos! Lyn does the best pedicures... in fact she literally saved my life when I was developing an ingrown toe nail she fixed. I recommend this salon to anyone. They also have a wonderful lash consultant. She makes lashes look natural and is very personable.

I wanted to try a new nail salon that was local and found this place on Yelp. Came in on a weekday…read moreand was told it'd be about 20 mins before they can do my pedicure, I decided to just wait it out. It ended up taking an hour before I got started. The lady was nice and provided the service as requested. Although I'm disappointed that my gel pedicure didn't last as long as it has at previous salons, also never had my nail polish split down the middle. The equipment is pretty run down and kind of dirty. Maybe I would return if I couldn't find anywhere else but it wouldn't be my first choice.