Their prices are even better than Home Depot, and their staff is much more knowledgeable…read moreThey can give you advice anywhere from how to fix a hole in your wall to how to fix a leaky pipe & tell you just what to do and just what you need I've been going here for years and They've never let me down The owner Doug is very customer service oriented and his son is taking right after him They've actually save me money by showing me cheaper ways to do things, for example just today I was going to fix a hole in my wall by purchasing drywall and cutting it etc. but they showed me something called a "drywall patch" that I've never even heard of and it's much easier and cheaper than all the supplies I would've needed to fix it the old-fashioned way Their selection of products is very impressive for such a small store, everything from hardware, household supplies to paint to pet food

We ordered a Weber grill from this store. Norm and Joeseph delivered the unit…read more Went flawlessly. Stay away from "the big box" stores and shop local. Fabulous service!!

Took a hand battery powered chain saw to Ace Hardware in Weedsport, NY to find out why chain kept…read morecoming off when using it. He figured out problem within two minutes and fixed it. I had questions he answered them and showed me how to do a couple of things I asked about. He was pleasant and knowledgeable. Had I taken it to where I had purchased it, I probably wouldn't have gotten it fixed for a month. This is the kind of service I haven't seen in years. They are always pleasant and helpful when I go in but today really surprised me. I didn't think I would be in an out within fifteen minutes with a fix chain saw. KEEP UP THE GOOD CUSTOMER SERVICE!!

We are hundreds of miles from home with our camper and need help with stripped screws. I head over…read moreto the local Ace Hardware store and ask for a little guidance on the issue. The staff is excellent, knowledgeable, friendly, professional and they know their business. I was in and out in a few minutes with exactly what I needed for a couple bucks. The cashier was also great, resolving an issue with their machine reading my card. And she was patient and nice the whole time. Don't always run into this type of atmosphere, especially when you're having a bad day but today, the staff here made my day better. You need something in/near Weedsport, NY, this is the place to go. And if they don't have it, they'll let you know the best place to get it. Thanks!

Terrible!! If you buy a $2200.00 Craftsman riding lawnmower from them and it breaks 8 weeks later,…read moreyou cannot exchange it. You have to take it to Craftsman for a warranty claim. The authorized dealer will tell you that they will fix it but Craftsman parts are on backorder and they are not sure when it can be fixed. You will then have to pay someone to come cut your grass. Meanwhile Lowe's customer (no)service will tell you sorry there is nothing they can do. It is NOT right and they do NOT care!!!

The only good thing I can say about Lowes would be the 3rd party installers that we had. They were…read moreoutstanding. That's where it ends. I have $5000 sliding patio door that because the screen that was sent was not only the wrong size, but opened the wrong way, we have a sliding door that during the nice weather, cannot be left open. That is what you are supposed to be able to do with a window, open it and leave it open...with a screen on it. Their response, essentially a month to get the replacement and that's if it's escalated on their end. What's the customer been offered for their screwup? Nothing, ooops, sorry. We got paid and we screwed another customer. I've made follow up calls, nothing further from them aside from, 30 days out, if it's escalated. I posted a message on their Facebook page, they said so sorry, give them 2 days to respond. Nothing. Maybe they should change their slogan, "Lowes, where we take your money for your dreams and then they die, we're a nightmare."

I've been there several times and have found the staff extremely helpful when I was trying to find…read morevarious sizes of screws, nails, nuts, and bolts. Even the times when they were busy, they called someone to the front to help. The most recent time I visited, the gentlemen who helped me showed me that there was nothing wrong with the item I thought was broken and was trying to replace. He explained what to do to make it work. I went back home and he was right. It worked and I didn't need the new part.

Poor service! It is too bad I cannot count on my local hardware store with things I need for my…read morehome. This store has a limited supply of items and the workers there would not assist me with an item I requested. Plus, they didn't appear apologetic for not being able to assist me.

Needed coleman lantern mantles the night before going canping - Tractor supply did have them, but…read morePerry's did! All with a smile!

Double the price of Wal-Mart, or big lots next door. At least in household items, I didn't check…read morethe hardware part. Literally double. Try big lots first and go to parrys only if you're desperate and can't find what you need at big lots.

Great small-town hardware place, bit short on materials, but service / knowledge above and beyond.read more

Great staff Good selection…read moreThey had what I needed. Working in a nearby town and found Westlake. Thank you

My wife went to get paint and "Pat" the paint guy is so abrasive and abusive to customers. He is…read moreput out by having to perform his job. She had a paint sample but he wouldn't even look at it. He made her leave to get a paint chip and then purposely ignored her for 10 minutes while humiliating her. Very poor customer service. Not out first time. The man is a narcissist bully. Good bye ace, hello Lowe's

Everyone that works here is so nice. Jon and Joe are so knowledgeable about the projects you're…read moreworking on and will give you exactly what you need without making you add extras. If they don't have what you need they can order it. They get deliveries every week! The selections in store are great and the candy selection is even better.