I hate going into big box stores like Home Depot and Loew's when all I need is something small for…read morethe house. Located only a mile from me, this Ace brand location has what I need 8 out of 10 times. No more searching for an item or even an employee to help you find what you're looking for for 10-15 minutes. You can be in and out of Saly City Hardware in 5 minutes.

This store consistently has exactly what I need. Plus, they gave a knowledgeable and willing…read morestaff.

The staff here is pretty friendly and helpful here. From remodeling our home to outdoors. Home…read moreDepot is easy and close to home. Mostly every household item you can find minus some plumbing fixtures ext. the price is using fair.

So the running joke is that the Home Depot has terrible customer service and associates hide from…read moreyou when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.

NEVER use Lowe's - especially this store and all the services connected with them. Unprofessional,…read moreunbelievably bad customer service. We had a very simple kitchen remodel and they have turned it in to the biggest nightmare.

DO NOT do the surveys on the receipt. I got scammed and taken for 500$. Lowe's was NOT helpful at…read moreall. I went back and forth between the store and corporate and they gave NO help. thank goodness I have a wonderful credit union that listened to me and helped me with the situation. I went into the store today and asked for a manager just to simply say you might want to check into this. the manager was so rude and was blaming it on me. I said the only reason I came in is that you might want to check into it for others sakes and she was completely dismissive and rude. Absolutely horrible customer service so DO NOT take the surveys so you don't get scammed.

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.

Very Helpful & Professional, worked on an old tool chest, made keys from a broken key, then…read moreassisted with getting the chest to open, as there had also been some rusting. Great team.

Very professional, prompt, and courteous service. I moved into a new house and needed some locks…read morechanged. Ohn came out and made them all the same. He really knows his stuff and gave me a recommendation for a more secure lock than most of the mainstream offerings. If you get locked out, need new locks, or just want to make your home more secure, give Ace a call. They will treat you right.