We had a great experience working with CNY Home Improvements on our kitchen renovation. Ron was…read morewonderful to work with and clearly cares about the quality of the work his team delivers. Like many renovations, we ran into a few hiccups once the walls were opened up, but the team handled everything well, came up with smart solutions, and worked hard to keep the project moving close to schedule. Shoutout to Derek, who did great work and was always professional and detail-oriented on site. We love our new kitchen and would absolutely recommend CNY Home Improvement.

We decided to remodel our kitchen and bathrooms. A neighbor of ours had used CNY and were extremely…read morehappy with the outcome so we chose CNY as well. They did not disappoint!! We enjoyed working with the entire team who helped us pick out flooring, lighting, cabinets,backsplash and countertops. We live in a small condo and the transformation in our kitchen was spectacular. The bathrooms also turned out great. We feel as though we have a completely new place. I would not hesitate to recommend CNY to anyone who is looking to remodel!! Martha and Larry E.

This was my 4th or 5th trip to the store over the years and and it never ceases to amaze me what a…read more great level of service is offered here. From the manager Dave right on down to every employee the experience has always been beyond five stars. Every single time I go in that store to buy something I am made to feel like I'm an important part of their customer base, I am always welcomed with a smile, a greeting, and an offer to help. Like many homeowners often times I don't think all the way through a project but these fellows are always there to suggest the extras to go along with what I am buying so that I can complete my project. Service is the most important thing to me and I shop for service before I shop for price and this store has never let me down. And to make things even better, they offer a discount for United States veterans and that is always appreciated. Five stars plus for the entire staff can and congratulations to management on assembling such a great team of service minded folks.

Great business. Quality unmatched. Interior and Exterior remodeling specilaist. Jeremy did a high…read moreend bathroom tile job for me and flooring throughout my home as well as custom shelving and wainscot.

This contractor blew off two appointments to meet to discuss the project without communication…read morebefore or after. I had to leave work early to accommodate both meetings. I'm glad I did not wind up doing business with him - can you imagine the cost of that type of disrespect and lack of consideration if a job were in progress? Don't bother.

It is one of the most uninviting stores my husband and I have ever visited. There were no prices on…read moreany item, so I can only assume they are looking for a specific clientele. Also, you have to make an appointment to be waited on. When we entered, there were no other customers in the store. Thus, we will never be back, nor would we spend any amount of money there. A total disappointment!

We looked here and at the other local Syracuse Bath center for our major renovation and I am so…read moreglad we went back here. Denise was very upfront and honest with us about delivery times and expectations which is why we originally went with Case. Empty promises were made there which threw a wrench into the project. We went back to Webbs and Denise saved our project, worked with us and her suppliers to deliver as promised. She called us when she set eyes on our Swanstone walls and we arranged a pick up. This place is worth the effort and ride. Great people, nice facility and honest. What a refreshing concept these days. We bought a Jacuzzi shower pan, Swanstone walls and an exhaust fan for the kickin shower. Thanks

If possible I would rate them at a zero. If you're thinking about renovating your kitchen do…read moreyourself a favor and look elsewhere. Cabinets to Go promises "more wow for less" but what you actually get is more delays, more frustration and no such thing as customer service. The cabinets are of very poor quality, even though they are sold as high end cabinets. But even worse is the Company's lack of customer service, I've experienced long delays with no clear timeline for resolution. Calling the Syracuse location is a total waste of time, messages are not returned. When you finally reach your contact her response is "there's no update". The standard line is their hands are tied and all they can do is send yet another email to the powers that be. These emails go unanswered. Cabinets to Go = constant delays, zero accountability and no customer service. Save yourself the stress, time and money, go with a company that values it's customer and delivers on it's promises. I'm unfortunately back again with another update on my ongoing experience with Cabinets To Go--and nothing has improved. What was sold to me as "high-end" cabinetry at a premium price has turned out to be anything but. The quality is extremely disappointing. In fact, the cabinets I replaced were over 20 years old and were far superior in both durability and craftsmanship compared to these new cabinets. The most pressing issue is a cabinet door that has come off its track. I am unable to fix it myself, so I reached out for support. I contacted the same contractor who installed the cabinets and is associated with Cabinets To Go. He informed me that he needs authorization from the company before he can perform the repair. That was seven weeks ago--and Cabinets To Go has still not provided that authorization. Since then, the only communication I've received is an automated email stating that a case had been opened. There has been no follow-up, no repair, and no resolution. My cabinet door remains broken. At this point, it's clear that the only time this company responds is when a negative review is posted. That is incredibly frustrating, especially after spending a significant amount of money on what was supposed to be a quality product. Take this as a warning: do not waste your money on Cabinets To Go products. The quality does not match the price, and the customer service is effectively nonexistent.

After spending almost 2 hours with the kitchen designer , and not really satisfied with the layout…read more, she said that's the only possible way to lay out my cabinets and appliances. Then she calculated the cost , almost $20,000 before tax ! I said I thought there was a big sale going on , she said not for those cabinets, only the custom cabinets. She then also told me the beautiful cabinets I loved were RTA cabinets . I couldn't justify spending over $20,000 on cabinets I have to assemble!

We just encountered the nicest, most helpful checkout person at Pro checkout counter. Thank you…read moreDylan for going above and beyond. A true, courteous professional.

As don't use the delivery service They left thousands…read moredollars worth of appliances in the driveway