I had a broken pinky nail and I was staying at the 21c Museum hotel around the corner, but only for…read morethe day. When I called they were accommodating to quickly squeeze me in. It was easy to find and I liked the vibe of the building they are located in. They helped me fix my broken pinky nail quickly and easily. I was wearing a cat eye polish not easy to match so they helped me match both pinky nails in a tone that goes with the cat eye. They also have some fun bath bombs and other items to purchase. I bought a gummy bear shaped bath bomb that I haven't tried yet but looking forward to using it! When I am in the area again, I would go back for a nail fill & pedi to get the full experience! Thanks ladies for helping me out!

Great people and strong customer service. Quality of nail designs and art. Very high prices. Came…read morein for two nail fixes, came out with a $200 bill.

I booked a Garden Goddess combo for myself and my sister, including a facial, paraffin, hot stone,…read moreand a 90-minute massage. I tipped $200 and thanked the staff, but I want to share feedback because this business has real potential. Unfortunately, due to several fatal flaws, they've lost a high-value, repeat spa customer who frequently gifts spa experiences. I hope ownership takes this seriously and makes improvements. First, the entrance is difficult to find. There is no clear signage, and the only visible gate says "welcome" but is shut. Once we found the correct entrance, the steps were covered in months of dead leaves, completely obstructing them leaving an unsafe, unprofessional, and ugly entrance. Fixing would cost 5 minutes. Upon entering, we were not greeted warmly or offered water, tea, or wine--standard at this price point. We were simply told to remove our shoes. We had to ask for water, which was served in a tiny cup with no carafe to refill ourselves. The waiting area was visually nice but had absolutely no music, creating an awkward, tense atmosphere instead of relaxing. We arrived early to change into robes, as I confirmed over the phone, but none were offered, we had to ask. The robes were old, worn. It was also 90 degrees, and the AC was off. After an awkward exchange where they said they could turn it on "if we wanted," we said YES but it was never turned on it seems. I discover that music was handled individually by each therapist on their personal phones, which led to interruptions when switching providers. Notifications disrupted the experience, and one therapist clearly didn't review my intake form. I had to stop her mid-session to change the music from loud lo-fi to the healing frequencies I had requested. It made the intake form feel pointless. My facial was extremely disappointing. The esthetician needs severe coaching, she used harsh, fast movements that were stressful rather than relaxing. She used Kleenex on my face, which broke apart during use, and did not fully remove exfoliant before continuing, causing gritty residue to be rubbed into my skin. During the enzyme, she left me alone instead of providing a neck or shoulder massage, which is standard. The paraffin treatment involved an awkward wax-filled glove that was difficult to use and poorly applied. The massage started without consideration of my intake form. The therapist immediately worked on my inner thigh: an area I explicitly marked as off-limits due to a serious injury. I had to stop her. While her technique was otherwise good, she made loud, constant hissing and huffing noises, which were distracting and uncomfortable. Bringing me to the most frustrating issue: I had clearly requested separate rooms when booking, and this was confirmed. Instead, we were placed in the same room without acknowledgment, explanation, or apology. I didn't speak up because I didn't want to disrupt my sister's experience, but this was a major breach of expectation. Upon checkout, the staff member remained seated, made minimal eye contact, and showed little appreciation. The overall customer service felt cold and disengaged. I will not be returning, but I hope this feedback is taken seriously. With better attention to detail, communication, and professionalism, this business could significantly improve and retain customers like me.

This place was a treat! The hubby scheduled a couples massage and we both were very happy with our…read moreservices. Definitely skilled technique and targeted stretching and massaging of problem areas. We then got to use the hot tub outside with a glass of champagne. There were cats roaming the garden. Everyone was great! What a neat place!

Loved it. The lady who did my nails Kayla was awesome she doesn't speak a lot of English but was…read moresuper nice and her son spoke perfect English. She did an amazing job even made my one nail shorter just how I wanted on my right hand.

Been going here for years. Decor is soothing and I always get good service. Best to make an…read moreappointment on weekends.

I requested an almond shape with a very natural look and a slight french tip/ombre. Steve wound up…read moredoing my nails and provided exceptional conversation. He was also the one who picked out all of the colors used - I think he did a great job finding a perfect natural shade to match my skin tone- and even suggested a sparkly white for the tip. I will definitely be going again! The recent renovations to the space definitely gave the atmosphere a much-needed facelift and the staff is so friendly and welcoming.

Steve did a fantastic jobs on my nails and I will be back!!!!…read more Tami

I went for the med spa services and got the pregame package. It is a hydrating facial, an IV…read moretreatment and pedicure to round out the experience. Unfortunately they were out of the IV treatments so I didn't get my boost like planned. However the facial with Jade was absolutely wonderful. My skin was so soft and smooth. I signed up for a Microneedling facial in March so I will update you guys as I explore more of the treatments. In the meantime I thoroughly enjoyed my pedicure, especially the hot stones and cooling balls. TV gave an amazing massage too. My bestie and I sampled the menu and were pleased. The truffle fries were so delicious! I could eat an entire plate of them by myself. Lamb chops were cooked perfectly and I was thoroughly impressed by how tender the steak melt was. The old fashioned was expertly crafted and just right smoky because I asked for it smoked. I can't wait to come back and try more. FYI, they also have event spaces for large gatherings. Be sure to check them out!!

I booked an appointment because I was ready to be pampered. This visit was anything but.... My…read moreappointment was 45 minutes late, my manicurist was everything but happy to do my nails, the pedicure was just ok. Shame on you Exo for advertising a wonderful experience. Wrong!