I was looking for an accountant for my startup and when I entered office, there was NOT A SOUL in…read moresight, no one in reception area. So I left, before i could get to my vehicle two ladies came out of business and told me to come back and they were sorry that no one was in reception area to greet customers. I told them that I was looking for an accountant for help with my quarterlies and various things, but that I would be doing the majority of my accounting through Quickbooks. I asked about seeing what services they could provide me and I was told that all the accountants were in a Webinar and they could not get to give me a service consultation until next week. On Monday in fact. Today is Tuesday, so 6 more days and i could discuss their services. So I gave my name and phone number and left..so far so good, sort of..Ok the firm itself is an Endorsed Local Provider (ELP) of Dave Ramsey. I am a big fan of Dave Ramsey and his principals. I just received a call from the CPA office, a mere TWO hours after I left and they confirmed that the appointment was still on for 9 am Monday, HOWEVER, they would charge me a $150 dollar fee just to talk to a CPA to see what the costs of their services are and if I even would consider them as a provider. Any business that will charge a person to just walk in ask them what their services are and what the cost would be is just plain crazy. There are Lawyers, Doctors, all kinds of business' that give out free consultations. I only wanted to know what their costs were, but they are asking me to pay $150 for that, that is ridiculous. My advice, is to stay away from this place,, If I could give it zero stars I would. I am also contacting Ramsey Business Solutions and inform them about these practices from one of his ELP's.

From the owner: Servicing the Bentonville, AR area, Melanie Radcliffe CPA has remained a top choice of business…read moreowners for all their accounting needs. No matter if you're a new entrepreneur, seasoned business owner, or an individual looking for financial planning, we can help. Our services include: tax preparation and planning, bookkeeping services, and financial monitoring. Our certified public accountants boast over two decades of combined experience cementing their reputation of continued excellence. Experience our friendly and personalized approach by scheduling a consultation today!

It's a great place to get your taxes done! I have been going here for years! Very professional and…read morevery friendly.

scam!!!! she stole so much money from me and filed my taxes wrong. 10 years and thousands in fines…read moreto fix it!

I have known Travis now for a few years. He has always been honest, helpful, and timely. In a…read morehandful of instances, I needed mid-year tax advice. He arranged time for us to meet and was even extremely fair on the rate he charged me and provided insightful and money saving advice. Riggs and Associates has done my taxes each year since we moved to NWA and I've been very impressed with his team and his professionalism. I highly recommend Riggs and Associates for anyone looking for tax advice or for a CPA to do your taxes. You will appreciate your choice.

Riggs & Associates prepared our tax filing for 2014. Upon filing an extension, we were advised we…read moreowed several thousand to the government. We sent the money in with our extension. When the 2014 taxes were completed we were advised we were getting several thousand back from the government. We questioned this twice and were assured the taxes were correct. After all, this is why we hire a CPA. Due to poor customer service, we decided to part ways before the next tax season. In 2015, our new accountant discovered an error on our 2014 taxes. We had to pay unexpectedly several thousand, as well as interest, for the 2014 tax amendment. Now being 2015, this came as a huge surprise as we thought our 2014 taxes were correct. In short, the IRA's had not been reported correctly in 2014. The explanation I received from Riggs & Associates was that their tax preparation software does not work well with the forms when completing IRA's. Very concerning. Because of the above, we did not allow Riggs & Associates to complete the amendment for 2014. I asked for our 2014 tax preparation fee to be reimbursed. Riggs & Associates refused as they stated the work had been done even if it was incorrect. However, Riggs & Associates agreed to pay any penalties we received. Upon receiving a letter from the IRS requesting interest be paid, which I thought was a penalty, I sent this to Riggs & Associates. When I received a phone call back regarding this, I was advised this was interest and not a penalty. To me, a penalty would be anything additionally owed. Furthermore, I was told I had some nerve to call and ask for help after giving a one star review on Facebook from the above experience. I stood by my review. Riggs & Associates agreed to pay only half of the interest. The customer service and play on words confirmed our decision to use a different accountant. The ability to review on Facebook has since been disabled on their page and reviews can no longer be seen.

Judy did a fabulous job on our return in what was a complicated year. She took the time to explain…read moreall her work and was a great resource. A tremendous value for the service rendered. I've recommend her to several friends.

From the owner: We care about our clients. Their best interest is foremost in all we do. We take the time to talk…read morewith each client, answer their questions and help them find workable solutions to their tax problems. Clients are welcome to call or come into the office whenever they have a tax question or just want to visit a while.

We are extremely dissatisfied with the unexpected drafts from our bank account and service provided…read moreby Maxwell CPA. We engaged them for bookkeeping services, but not a single bookkeeping entry has been completed for any of our companies they agreed to help us with despite paying for their services for several months. They advised us to move from QuickBooks Enterprise to QuickBooks Online, claiming it would make it easier for them to manage our books. We agreed to this transition, but it turned out to be a huge mistake. Their agreement clearly stated that any additional costs outside the scope of services would be communicated to us in advance for our approval. However, they never informed us of any extra charges. Instead, they sent us an unexpected bill and stopped responding when we inquired about it. This is highly unprofessional and unacceptable. Maxwell CPA billed us on the same day they sent the invoice, leaving us no time to review the additional charges. We also repeatedly asked when they would assist with QuickBooks from another company, which they promised to do, but they never followed through. This company has lost our trust completely. The owner mentioned that the services they are providing are outside of the scope of work in the agreement that we signed. We do not believe it is, as the agreement clearly states that they help us with all bookkeeping and accounting. This falls into that area, and even if it is outside the scope of work, the agreement also clearly states, "if there are matters that arise which are outside of the scope of the above services we will alert you in advance for your approval. If approved, you authorize us to electronically initiate payment for these additional services." They never alerted us of additional charges. We were paying for monthly bookkeeping services, and they did not do any bookkeeping services after a few months of us paying for the service. The owner and staff stopped replying after I mentioned that the contract clearly states that they need to inform us of additional charges that fall outside of the scope of work. They pull the money from our account instantly and before we even had a chance to see the charges. I highly advise others to stay away from Maxwell CPA. This is the only negative review I have ever posted, but I feel it is necessary to warn others about this untrustworthy company. Their lack of communication and unexpected billing practices are a clear indication of their unprofessionalism.

Wow, this place is terrible. All I can say is they…read more terrible at responding to anything in a timely manner, and even when they did were scarcely helpful. As a recurring payment customer the least I expected was guidance about deadlines for forms and paperwork for a small business. None of the essential forms or documentation were ever submitted and I have been spending months finding all the various things that I hired them for incomplete. Things they never thought to mention. I was handed from One accountant to another, each as disappointing as the last. My annual tax filing was double what it should have been. I paid another service to look at their work, and they were baffled. Maxwell's error cost me $17,000. When I brought up the issue with the owner more than once, they explained it couldn't be their employees' fault because they trusted them, and offered no real options for resolving my frustrations, just that I could discontinue services. Whatever you say, big shoots. Adios. I've never had such expensive, useless "accounting" services in my life. Steer CLEAR if you're a business owner.