update: After I posted the review below, Honest Buck contacted me immediately and refunded us the…read morecharge for filling state return. Thus I am returning a couple stars back to them. Sorry, I am still not "a fan", so cannot give more stars than three. I sincerely hope my experience was an outlier, as I know those good reviews here are not made up. Two additional notes for your reference: 1. As I said in my original review below, 2016 was a complicated year for us and 2017 was the first time we used a tax accountant. We may not be the most organized or experienced clients in any way. 2. As Honest Buck disclosed to me, they experienced some personnel change while preparing our tax return, which could be rare. __________________________________________________________ The bottom line: you may want to look up closely who you work with. Our experience last year was horrible. Full disclosure: our income for 2016 was very low due to life changes; and due to the same life changes, we decided to use a tax accountant to help us sort out the more complicated situation. However, honest buck wasn't helpful in any way to save my time, and as they charged upfront, I don't believe I should receive inferior service than their richer clients. Of course, maybe due to our low income that year, they were trying to send us a message that we should never go back to them. Long story short, here are what happened to us last year: - My husband and I ended up filing a 1040X by ourselves to fix the errors in our federal return, as honest buck used my husband's business's billed invoice instead of received payment to fill 1040 Schedule C. - We wasted a lot of time to send them all the information, and the only places they did not make any mistake are the forms that I sent them the filled forms directly. - They charged us for filling our state return (we moved to WA from a state with state income tax) and then told us they cannot do it but never refunded us any money or even provided any apology. It was very simple to file. I felt like an idiot through the whole process, as I paid some strangers money, shared everything about our financial details, wasted probably 50 hours+ time to get stuff organized in spreadsheets or forms to send to them, and ended up doing the whole tax thing ourselves anyway. Honest Buck was unprofessional and indifferent to us. Good luck to you!

I used honest buck for a few years and was passed around to different accountants and had a couple…read moreissues with IRS fees. The last one was $1,200 due to Rachelle saying I could file late for the extension but when I talked the the IRS, this was only for personal, not business taxes. This is something an accountant should know. I sent 6 emails and 2 phone calls in 1 1/2 months to honest buck asking to send the proof of extension to the IRS. I finally got a rude response saying she wasn't answering because I am no longer a client since I only use them for tax services and an extension was never filed. Highly recommend finding another company for your services.

If I could give a negative star then I would. Made an…read moreappointment for today, showed up, never received service, no communication on when or if I would be seen...NEVER again - I wouldn't recommend this business to anyone!!!

I've been going to Serranos tax service for several years and they are always helpful and polite. I…read morehighly recommend this place.

We'll see if I get audited ;-) but I think they did a good…read moreto a great job. Time will tell... I think they are honest and professional. One complaint is the parking is quite limited.

They helped me file my taxes! Made my appointment, then we sat down and it was done in a few…read moreminutes. Thanks again, George

I have known Travis now for a few years. He has always been honest, helpful, and timely. In a…read morehandful of instances, I needed mid-year tax advice. He arranged time for us to meet and was even extremely fair on the rate he charged me and provided insightful and money saving advice. Riggs and Associates has done my taxes each year since we moved to NWA and I've been very impressed with his team and his professionalism. I highly recommend Riggs and Associates for anyone looking for tax advice or for a CPA to do your taxes. You will appreciate your choice.

Riggs & Associates prepared our tax filing for 2014. Upon filing an extension, we were advised we…read moreowed several thousand to the government. We sent the money in with our extension. When the 2014 taxes were completed we were advised we were getting several thousand back from the government. We questioned this twice and were assured the taxes were correct. After all, this is why we hire a CPA. Due to poor customer service, we decided to part ways before the next tax season. In 2015, our new accountant discovered an error on our 2014 taxes. We had to pay unexpectedly several thousand, as well as interest, for the 2014 tax amendment. Now being 2015, this came as a huge surprise as we thought our 2014 taxes were correct. In short, the IRA's had not been reported correctly in 2014. The explanation I received from Riggs & Associates was that their tax preparation software does not work well with the forms when completing IRA's. Very concerning. Because of the above, we did not allow Riggs & Associates to complete the amendment for 2014. I asked for our 2014 tax preparation fee to be reimbursed. Riggs & Associates refused as they stated the work had been done even if it was incorrect. However, Riggs & Associates agreed to pay any penalties we received. Upon receiving a letter from the IRS requesting interest be paid, which I thought was a penalty, I sent this to Riggs & Associates. When I received a phone call back regarding this, I was advised this was interest and not a penalty. To me, a penalty would be anything additionally owed. Furthermore, I was told I had some nerve to call and ask for help after giving a one star review on Facebook from the above experience. I stood by my review. Riggs & Associates agreed to pay only half of the interest. The customer service and play on words confirmed our decision to use a different accountant. The ability to review on Facebook has since been disabled on their page and reviews can no longer be seen.

All I can say is this place is the best place to do your ya taxes. I came in on a Thursday and Mary…read morewho owns the place was like you no these are due on the 15th of October. Of course I got a extension so I waited till the last minute of course to do my taxes. Mary said they would be ready by Tuesday and spot on she had them done and ready for me to sigh my paperwork. What I like about this place is she explains everything to me what she did to save me money. So if your looking for a honest and someone that will help you out on taxes. I highly recommend this tax service. Mary ty again!!!

For five years I failed to file my taxes both state and federal. Increasingly difficult tax…read moreinstructions, some seemingly contradicting each other, caused me frustration, and I failed to file a somewhat difficult income tax situation. I then accumulated four more years of tax information pile up. I took the entire box full to LaDonna's Tax Service because I like supporting local businesses. Three weeks later these friendly ladies had my taxes ready to file. I was pleasantly surprised by two things: 1) They charged me half of what I thought I would owe for their services, and 2) I was due a $20,853 refund for my 2019 return. Thank you so much!

We started using B/M two years ago and they are fantastic. We had used HRB and we always ended up…read morewriting large checks to the IRS. B/M have saved us thousands of dollars the last two filling seasons and we will be back this year as well. Top notch CPA firm doing your taxes makes all the difference in the world.

i've gotten my taxes prepared here the last 2 years and they are amazing. Very easy to drop them…read moreoff and pick them up when they're ready. I had even forgotten a document and it was easy to email it to them. fair prices and lovely staff

We have used this company for several years to handle our tax needs. We absolutely love the…read morefriendly atmosphere and the very knowledgeable staff.

Saved my butt. they are so thorough. my accountant has been on me for nearly a decade to find a…read morebookkeeper and finally settled hear. It has been great! used them after rough divorce