I had just the total opposite experience with Distinctive Hardware than the one posted in April of…read more2022. I would highly recommend working with Jackie and her staff. She is very organized and is very knowledgeable. She has a knack for the size of hardware needed and takes the full scale of the project in mind to find just the right fit. She did a fantastic job in helping me in my renovation project!! Highly recommend!

DO NOT ORDER from this place. Jackie will be so friendly and helpful UNTIL- you call and try to…read morefind out where your order is. 6 months after it was SUPPOSED to have been ordered. Then it's like she doesn't remember ever doing business with you. She lies about having placed your order and then lies about when it's due to come in. And when you call to check- she just NEVER CALLS BACK. So unprofessional! I don't know how she's still in business! Go to New Orleans, or Houston or anywhere else! Or order online! I am now about to move into a house that has NO HARDWARE on any of the cabinetry because of her ineptitude! Trust me- save yourself the headache and don't order anything from distinctive hardware!

They handle Buisness and do a great job have used Twice and will continue- thanks for being great!read more

My husband and I have been in and out of this Lafayette store many, many times since we moved back…read moreto LA a few years ago. Because we have such a restricted amount of space in our bedroom, it has taken us over 2 years to finally find dressers and a mule chest that would fit our need, and the set was found at this location. And even though its' price point is higher than your average Home Furniture, etc., we decided to spend our hard-earned money at this store b/c it was made with solid wood, and it is also known to be a LA, Christian-owned company. We try our best to shop locally as much as possible in an effort to keep money flowing in our communities. Here's the gist of our recent experience...We had been working with Keisha, a wonderful sales rep., who has been very patient and friendly with us this whole past year. She was always very pleasant, helpful (never pushy), and she actually returns your calls. Sounds crazy, but it is true. Well, our purchase turned out to be a not-so-great situation, however, this location is not to blame. When we showed up at the store after the second delivery debacle, we honestly weren't expecting to be treated any better than what we went through with the Covington "Warranty Dept.". Kyle, the Lafayette store manager, looked us straight into our eyes and listened intently and professionally as my husband and I explained the entire saga. We could not have asked for a more understanding, genuine response of regret than what we received with him. He was hands-on and very involved, which is rare and refreshing. He could clearly see that we were just asking for a fair and respectful resolution for a problem that we did not cause, and he gracefully gave us one. Kendrick, the warehouseman who was involved at the end of this situation, was also a pleasure to deal with. He was polite, patient, and very helpful. Our impression of him was that he doesn't have an easy job, but he is clearly grateful for it. We want him and the owners to know that we appreciated him as well. In summary, we are hoping the owners take note that they have a manager in Lafayette who cares about quality, integrity, providing great customer service, and professionalism. Although we had a very negative experience with the furniture and delivery response in Covington, it is because of our positive experience with Kyle, Keisha, and Kendrick, that we are still willing to shop at the Lafayette location as long as we do not have to deal with deliveries/situations from the Covington location. That seems to be the store in dire need of better customer service, professionalism, QUALITY CONTROL, better internal communication, and simple courtesy. (To be fair and clearer, our situation did not get worse because of the delivery guys. Also, for the record, we are not interested in getting anyone into trouble nor are we calling for a boycott, but there seems to be lots of room for improvement. The bad reviews for the Covington location seem to be justified. We are hoping upper management fixes the issues at this location because it affects the employees and customers at the Lafayette location.)

Definitely a great option to for any furniture or decor. Furnished my entire home and couldn't be…read morehappier with the outcome. Corey has been fantastic as our salesman. He is very knowledgable, always willing and able to answer any questions and added helpful advice when warranted. Based on overall value it's hard to beat their quick delivery, clear communication, competitive prices and awesome customer service.

. In our world of hype, this is an honest local business…read more Nice folks, plenty displays, prices displayed. Our go-to furniture & bedding place in Lafayette. Rick

High-end furniture with fantastic sales staff. They have many and varied selections and…read moremanufacturers. This is the place for quality and selection.

Rug Gallery by Gerami's has the best service and selection I've seen. Monica Cagle is awesome and…read morepatient. She asks questions to help the customer discover options. Shopping for a rug can be quite frustrating but she takes all the frustration and turns it into pleasure. They allow a trial run at your home before making your final purchase. Conveniently located and worth a drive if outside the Lafayette area. The value for your money is a purchase well spent.

Honestly have no complaints. Throughout this whole process Sean was very helpful and made this very…read morequick and easy. This business truly exceeded our expectations. If we had questions or concerns they were answered and dealt with without any issues. I will without a doubt be using Grand Kitchen & Bath again for future projects. Thank you again!

Lydia does beautiful work! we love everything that she does for us. Fast and reliable service.read more

GRILL CLEANING SERVICE IS THE BEST! My grill looks brand new and they cleaned my outdoor kitchen,…read moretoo. I needed my gas logs serviced, and they could do this, too. Great Job Busch!

I've been here several times now and purchased fireplace log and burner sets for two homes. The…read moreselection here is as good as you will find in Lafayette. They do have what I would consider the best log kits I've seen but that also means they are not cheap. I'd expect to pay between $800 and 1500 for a really nice log set installed with a remote system. They also sell grills and outdoor furniture and accessories so be sure to stop in and take a look because there's a lot more here than just fireplaces. The service here is very professional, knowledgeable and friendly. If you are looking for a realistic looking fireplace kit or a grill I would definitely stop here and see what they have. Enjoy!