Two insurance companies, only billed one after at least 6 times if calling. Their staff obviously…read moredoes not know how to do this. Sent to collections because they don't j ow how to do their job. The dentist also "repaired" teeth that had no problems. I'd give them 0 stars if possible.

The services here were good. However if you choose to move to a different dentist it becomes…read morenonexistent. Our records were not sent over to our new dentist as requested for over a month. Only after calling to complain did they send over the records.

Had three appointments scheduled. Had to cancel one. They shifted appt 2 to 30 minutes sooner…read morewithout informing anyone verbally, fine. But then, they canceled the third appointment even though the patient was 20 minutes early. Because they "made an assumption". Zero apology. The office manager just kept repeating herself about the assumption they made. They must make a killing because they don't seem to mind losing patients - 3 at once.

My child had not been taking care of his teeth and we knew he required quite a bit of work. We had…read moreto ask the office on several occasions for a treatment plan but they "never had it ready." Finally his father went to the office and would not leave empty handed. They gave him a list of work totalling over $20,000 out of pocket and a crown on nearly every tooth in his mouth! He mentioned it to his orthodontist during a routine check and she asked to see the treatment plan. The orthodontist called me and said that this office was trying to sell me the "Cadillac of treatment" when it wasn't necessary. She consulted a pediatric dentist who confirmed crowns are not recommended at his age, let alone a whole mouth full. She said to never go back to this place and recommended another office for a 2nd opinion. The dentist who did the 2nd opinion recommended many fillings (which we knew) and only one crown, totaling around $5,000 out of pocket. We will never return and would never recommend this office to anyone. If I could give 0 stars I would.

Dr. Wells is a wonderful Dentist and she is very gentle and good to her patients. She sets the…read morestandard at which a great Dentist should be.

I have had extensive cosmetic dentistry done over the past several years and am very satisfied with…read morethe results. The dental work makes me look about 10 years younger I am told. the work was virtually pain free even including an implant. Dr Wells has been available for dental emergencies if needed which is something I consider very important. Reasonable fees and payment options made the treatment possible. The work was far more beneficial than I believed it would be and only wish I had done it sooner.

*Very Thorough!…read more *Extremely Knowledgeable! *Explains Everything! *Excellent Care! *She is Phenomenal!

I don't normally leave reviews but this situation is so messed up. I had a tooth that needed a…read morecrown asap but I wanted someone more knowledgeable to look at the issues with my jaw and do it instead of the type of dental chains that had messed up the crowns on my other molars resulting in teeth taking force they couldn't withstand. I cut apart these dentures that didn't fit to make 2 pieces that would support either side of my jaw because I could feel the teeth around missing ones shifting. The throbbing in my jaw kept from eating, drinking, and eventually sleeping. Finally I found someone who could say why and seemed like she could finally apply a better solution. I had another answer to go with the one that solved my 30 years of health problems earlier that same year. I forgot a rule I learned as a teenager. Never have too much hope. Not in a person. Not in a possible solution. If you lose too much hope at once you risk being unable to recover and keep trying again. I was dealing with a LOT. A sudden $40k extra loan due to my mom's actions. My sister flipping out I was complaining and eventually blocked me from her life. I had finally gotten someone to look at my spine after a fall I'd taken off a horse at 11, which my mom never took me to a doctor for. I could finally move, breathe, and I had a reason for anything I failed to accomplish that disappointed my mom, stepdad, sister... growing up. They estimated my functioning level was at 20% of normal when I started treatment. My family didn't care. My sister called it a sob story. I acquired an empty lot really cheap to try to start up a business on but the cheap part was knee deep poison ivy covering invasive honeysuckle bushes. With the sudden loss of funds I was clearing it with a push mower and mini chainsaw. As fall and then winter approached I started suffering brain fog and fatigue again. Not keeping track of time well. One of my myriad of diagnoses that might all go back to my spinal injury is fibromyalgia. In the middle of this I was waiting for Dr. Strasser's office to contact me as I was told they would when my scans were ready. I also decided I had no choice but to wait until insurance reset and get the crown on the damaged molar asap in Jan. Suddenly we receive in the mail that a bill is going to collections. We had no time to figure out how to pay it. They claim they called my husband's phone and left voice mails but he has an extra service that records everything and turns his voice to text. There is no record of anything. They claim they sent letters before that but I don't know where those went. Maybe they used the old address on my license instead for the rest and then someone else sent the last notice but I can't find out. With everything I was dealing with and my husband avoiding the stress of it we didn't get the situation cleared up quickly but we did pay the bill in full. Dr. Strasser did not even complete service of going over my scans. I didn't choose not to pay. I wasn't allowed to pay my bill. I was not informed of the bill. I was off fighting to get back the life I haven't been able to have while something completely unknown was happening to the future care I put everything on. The office staff seemed to have no issue with the mistakes and said they just wanted to confirm how long to make the appointment for. Then I'm told she won't see me again. No referral. No suggestion where else to go. No idea who else can deal with the unique issue of my jaw or even has the equipment to read those complex scans. Nowhere to fix the teeth actively being damaged. Nothing. Just dumped. Was I supposed to keep my dentist apprised of my life details? Am I responsible for whatever technical or human errors caused no correspondence to reach me? I don't know. I will never know because she won't even make an appointment to inform of anything. It's possible regular medical is needed to fix my jaw but that's in the scans and her knowledge I was suddenly denied without warning. I don't even know what type of doctor or dentists to call next. I am coming up with quick fixes modifying my 2 denture pieces and mouth guards to keep my teeth from getting worse until I can figure out what to do. I was abandoned when I most needed care. I am finally getting back out of brain fog and fatigue enough to try to figure out what to do about my uneven jaw and failing teeth. Of all the medical professionals that have let me down none have ever done such an extreme 180 when I was fighting to find ways to comply with instructions that didn't fit my needs like only drinking water when I am prone to electrolyte imbalances and fighting to get my husband to agree to keep paying for treatment there.

The staff is nice and polite. They gave me several routes of treatment. And printed so I could…read morethink about it.

The whole staff is amazing here. They work with you and really make you feel like they appreciate…read moreyou and want you to be there. I had some issues with insurance and they did everything in their power to help me. This is what a business should be like! Thank you Cornerstone! You have a customer for life.

My 86 year dad recently had a tooth break away, leaving only the root. The dentist that he had been…read moregoing to suddenly left, so dad didn't have a dentist. He let it go for a week or so, and, then it started to cause him pain. The pain escalated pretty quickly and it was spreading. This was on a Monday evening when it started to look to me like it might be getting infected. I persuaded him to go to the ER that night. I also got online to see what dentist we could call. No one had after hours but Midwest Dentistry had early hours and I left a message explaining the problem and requesting they call us in the morning and let us know if we could come to them on Tuesday morning. We did go to the ER Monday night and an infection was confirmed. He was given an antibiotic and some pain meds to get him through the night. Tuesday morning Midwest Dental called us and said they could see him right away. I know this is a long review, but I felt a little background was needed. Anyway, my parents and I were VERY impressed with Dr Sheezan and his staff. The receptionist, Robin, I think and Nicole, the doctors assistant were so helpful and pleasant. They answered all of our questions. Dr Sheezan was able to pull the remainder of the tooth and give my dad much relief. They accepted him into their services because of our emergency and they offered continuing services to my dad. Thank you Midwest Dental in Sterling, IL for giving us some of the greatest service I could ever imagine to my dad and for making him, my mom and I so relieved to have his tooth taken care of even though we'd never been there before. I would give the doctor and all of his staff 10 stars if I could! They all certainly know how to go above and beyond for patients and their families.

Love Midwest Dental and Dr. Foster and ALL her amazing staff! Bless you all for helping us with our…read morepearly whites and smiles!!! Brinda and Jerry Winger