The Red Wing store in Waco was so helpful and responsive. They helped me make a decision to send my…read moreDad's 20 year old work boots off for new soles. (Dad passed approx 4 yrs ago) When boots came back I was very impressed with the job. Please see pictures of before and after. When the boots returned I cleaned them, added leather conditioner, and a small amount of brown polish. They look almost new now.

Customer service is very bad. I've been in this shop three times in the 2 years I've lived here and…read moreall three times the guy was rude and unprofessional, not helpful at all. I've worn red wing boots for 25 years and this is the only store that sucks so bad, I will never go back to this store.

I sent three pairs of high end designer shoes to have the straps adjusted to increase the length. I…read morenot only expected my shoes to be handled with care, but they came back like new. Perfected altered just like on the day of purchase. I highly recommend Frank who is highly skilled that only comes with experience. I want to say thank you very much. I am very happy. Thank you.

Omg I'm so happy I found them! They literally made my day. After going to several shoe hospitals…read morethat couldn't do same day service this one is doing as I wait I'm leaving on a trip tonight and I really had no time to wait so I'm overjoyed

Very polite and gave good advice on how to shine Corps of Cadet Senior boots and offered…read moresuggestions without trying to upsell items that wouldn't help. The cream was at a very good price and is high quality- I've been shining my boots with them and I can see the difference between cheap polish on my low quarters and the polish I got here.

Dropped two pairs of boots off one calf skin and one caiman as well as a pair of dress shoes. He…read moredid a awesome job cleaning and getting all my shoes looking better than brand new. Also did a small stitch one one of the boots and when I picked them up I couldn't hardly find where he stitched. It was seamless work. Can't recommend this place enough very good at what they do!!! Great value as well!

Mom's 35+ year boots (hand-me-downs) needed new heels and I got them back quickly, with great heels…read moreand a new shine! I will be back and have already recommended to friends; great value.

I took a pair of designer shoes to have the plastic on the heels replaced as one of them had fallen…read moreoff. He called and said that the toes also needed to be partially replaced the leather on the bottom, which I had noticed that I didn't know we could do a partial re-sole which is less expensive. When I went to pick my shoes up in the middle of the day, no one was there and I had to come back another time thus the four stars.

L.A. is a professional at his trade. I found him on Yelp, and based on the previous reviews I…read morecalled him up. He brought life Back to my 40 year old Zodiac boots. He also took care of my cousins boots. I'll look him up again when I come back to the area. He's worth the drive.

L.A. does excellent work! From the beginning, he was responsive and available to answer all of my…read morequestions on multiple occasions. My favorite pair of black Cole Haan loafers are pretty old and needed some work. L.A. brought them back to life and they look almost just as good as when I first bought them over 10 years ago. His prices are reasonable and his services are worth every penny!

Didn't end up being in town long enough to get my boots re-soled but Jimmy and the place were…read moregreat, love seeing traditional cobblers working their craft and wish more places like this were still around. Buy quality, fix quality and give folks like Jimmy your business.

Wonderful service!! Quick, and upfront about services available. Responded to my call and questions…read morewith kindness and expertise. Priced very reasonably. This gentleman is a gem, and if he's available to fix your shoes you should definitely use his services!!

Location is closed even though it says it's open on yelp and Google Maps. Called owner and while he…read morewas sweet, was incompetent.