We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

Extremely Disappointed with Westover Oaks Apartments - Ongoing Noise Issue & Poor Management…read moreResponse This is my third month living at Westover Oaks, and I am extremely disappointed and frustrated. When I first applied for the apartment, I specifically asked the manager for a quiet unit because I was moving from a previous apartment complex (Vollara) where I never had peace due to constant noise. I explained clearly that I am a student who also works two jobs, and I have a child who needs rest for school. I usually study late into the night and sleep around 3 AM. I made it very clear that I needed a peaceful unit. Despite this, they placed me directly across from the dog park, without informing me beforehand. From the first night I moved in, it's been nothing but nonstop barking at all hours -- 4 AM, 6 AM, 7 AM. There are people at the dog park with no regard for residents who are trying to sleep. I love dogs (I have two of my own), but this constant noise is unbearable. I've spoken to the management multiple times. Their only solution was to install soundproof curtains, which were finally installed two days ago -- and they don't help at all. I'm still being woken up every morning by barking dogs. I requested to move to another unit away from the dog park. The manager said no -- even though this situation is a direct result of their poor placement and lack of transparency. I feel stuck paying $1,600/month for an apartment that is making my life miserable. I cannot sleep, I have headaches, I am constantly stressed, and my child is affected as well. At this point, I'm just counting the days until I can move out. What's most upsetting is that I communicated clearly from day one, and they ignored my request. Instead of being accommodating, they've left me to suffer in a unit that was never appropriate for someone in my situation. This is not fair, and it is not professional. Westover Oaks might look like a nice place, but if you value peace, rest, and responsive management, I would strongly advise looking elsewhere.... I would love to talk about this situation so if someone can reach out to me in regard to this situation I will really appreciate it as of this matter is urgent thanks !

I've lived in this gated community for about 3 years. This beautifully landscaped property is…read moreconveniently located near 410 and 151. This area is really growing and the convenience of restaurants and shopping is really nice. It is kept very clean, and from my experience, it's relatively quiet. Very pet-friendly. The staff here are really nice. Maintenance issues are taken care of promptly. I have had a couple of problems, not gonna lie, but they were resolved satisfactorily. That, to me, was important. The floor plans are nice (1-3 brdrms) there are two dog parks (many people don't pick up after their pets), one pool with fountain and really nice covered area equipped with tables, umbrellas, tv, barbecue pits, garages and covered parking for an additional charge, They also have a business center in the office with computers and printers, free Wi-Fi in that area. The gym is kind of small, but has the standard treadmills, elipticals, free weights, etc. Towels and water are complimentary, but not always available. If you have pets, there is a pet deposit and monthly pet rent. In addition, there is mandatory fee for valet trash service. They do try to make you feel at home. Every so often they do free spaghetti dinners or donuts for breakfast,, parties, etc. Overall, I've really enjoyed living here and would recommend.

I was transferred out of town for work for a few years and decided to rent my home here in San…read moreAntonio and I absolutely regret it. They pick the first tenant that applies not necessarily the best one and then charged a percentage (about $200) for just processing payments. On top of that they always side with the renter, every thing was considered "wear and tear" to them. When the tenants left they had scratched up our floors and dented our gutters in the front of the house, broke one of the plantation shutters. We were charged like $300 for house cleaning but when we got there it was grimey and it looks like they just did a mediocre job overall. They don't actually check the work of the third party vendors they hire. It's so darn annoying that you trust these people with managing a home but it was just a heartache overall. On top of the "management fee" they'll charge an extra amount to do inspections. I figured all that would be included with their fees. ‍

Liberty management in regards to property management comes off as very reputable, it asks for…read moreproperties to be handed over in immaculant condition in reference to home owners looking to rent out property. After researching company, I noticed that they all seem to be a part of a group  of realtors from the local San Antonio area, so they will look out for each other and could care less about the client in my humble opinion. Therefore, if you must take or seek legal services such as mediation, try to choose someone not in the real estate department. They will of course try to keep it in house, in what will benefit them. If you are a member of the military, I suggest filing grievance with housing section on military installation to see if any assistance is available. Then final recourse, if allowed, is to seek out an attorney because you better believe they have them. The way it worked for me is that you work with what seems to be a couple (spouses) real estate agents whom do all the transactions at the beginning of the rental process, then it gets passed over to one of the property managers in my case some unprofessional guy, this is the point where the issues begin but seem to never end. The guy never answers and when he returns calls if he ever does, comes off as if your bothering him to do his work. Upon the process of taking posession of my property, I noticed dog damage i.e. chewing on wooden pickets within the patio area and the cement fiber board on the house, to what he replied was normal wear and tear (really now)? I then noticed trash in yard, to which he replied that there was none, so I sent pictures, then the genius stated, wow that's alot of trash; his solution to me was for me to pick up trash and I'd be compensated, to which I replied, NO. I also noticed other damage, really to much to list here; I have not even seen the inside yet, so I am terrified at this point. Among other things he states it is upon the homeowner to repair damage that any normal person can see is not wear/tear and I agree some things are definitly on owner (normal/real wear & tear), he is quick to point out that judges seem to take the tenants side in any type of legal litigation in an effort to try to coerce a owner and the list goes on. Make sure to check recent reviews, when you check, click on newest so you can see the most up to date information and notice how Liberty is slowly but surely losing stars and if you read through some of the one star reviews, you'll see rudeness mentioned in quite a few, most in a negative fasion. When I looked up Liberty a year ago they had 4 1/2 stars, now 3 1/2 and I think rating wil keep going down. In my opinion they are just in it for the money, which is fine, since after all it is a business. However, they must not forget who the customer is, we hired you all not the other way around. If you read some comments from the employee's in reponse to customer reviews on GGL, it's mentioned that they fired homeowners/clients, seems like some employee's did not get a proper lesson in business fundamentals and this paints a picture of a toxic business model. The property manager I was assigned, is totally incompetent, rude and lazy amongst other things from my point of view and I believe he is the one that replied to many reviews. The real estate agents at the begining of the process also play a big part in this very shady business model by pretty much pushing all responsibility over to the property managers. Basically, it is a way of keeping  there hands clean and leaving the dirty work to the property managers, in a very unorganized type of business model, just my two cents. I bet this company will continue to lose credibility due to hiring people such as the one's mentioned in this review and the unethical business tactics they use. Please do yourself a favor and seek business elsewhere, I have before/after pictures of property and may post for all to see in case proof is needed, since pictures speak louder than words after all. (This just my personal opinion, as stated above, others may not agree for legal purposes)

Sell your home quick! Have to shout out the best broker Ralph Sanchez and realtor company Fischer…read moreMann Realty. My house was sold immediately for more than we were expecting. Funny story, I needed firewood and didn't want to pay a bunch so I posted on ND. He (Ralph Sanchez) saw my post and answered my search for wood. My husband and I go to pick it up and make friendly conversation only to find out he has a company and can help us sell our home. He is such a kind hearted person and answers every text and question we had and made recommendations and "poof" our house was sold to first buyer in less than a month. Didn't even make it to the open house. If you are unsure where to start, I suggest reaching out to him from this website https://safaithrealty.com/ Thought it was going to be crazy hard and stressful but he made it so easy and quick! Thank you Ralph!

I'm in the Navy and recently transferred to San Antonio. We're in the process of getting a house…read morebuilt. My previous landlord went against his word and changed his mind for continuing our lease month to month until we closed. Trying to find a home in our far west neighborhood, that was willing to accept a six month lease was extremely hard to do. After days of failed searches and feeling desperate I googled "property managers" and after several phone calls to numerous companies, I finally found Andrea Block. She knew it was going to be a challenge but within a few days she showed us a few options close to my daughters school that was willing to work with me. I'm glad to say that we found a house near my daughters school and we couldn't have done it without the help of Andrea. I would highly recommend her. She is an amazing person who went above and beyond to help me when she didn't have to.

Five stars for The Haven! The maintenance team here is incredibly responsive; any time I've put in…read morea request, it's handled quickly and correctly the first time. The complex is peaceful, the neighbors are respectful, and I always feel safe and comfortable here. It's been a stress-free living experience from day one.

Joe has been an amazing help with the application process and move in process. Has made my life…read moreeasier.

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

From the owner: San Antonio Full Service Property Management has a mission to provide both Property Owners and…read moreTenants with the most comprehensive, professional, and elegant service possible. We use the latest software and technology to prioritize valuable time in the day to day operations of property management, while maximizing profits for our Owners. Tenants can rest easy knowing we are here to assist them with all of their needs from helping them find their perfect rental home, to maintenance requests and rent payments, we assist in all aspects of the leasing process. Our goal is to keep our Owners stress free, add value to their properties and to keep our Tenants happy. We pride ourselves in our excellent customer service and continue to increase lease renewals, saving our Owners thousands of dollars in "make ready" and vacancy costs. If you are wanting to sell your home or are looking to buy a home, our licensed agents are ready to provide you with excellent representation and impeccable customer service.

Realtors available 7 days a week for walk in's if you have any questions or showings , bilingual…read moreRealtors and has a property mgmt sector for Residential Rentals. True resource center from the start of a rental, help with resource for credit repair, to finding the right lender that will work weekends to get a loan for a home of your dreams! They can list your home for sale as well. Consecutively won Quality Service Pinnacle award for over a decade! Ask for Edith!

Another amazing and smooth transaction with Norm Muller very professional and honest will do…read morebusiness with him again